Eureka Forbes Complaints & Reviews

The purifier was bought on 26th Oct, 2024 and got installed on 30th Oct, 2024. Since installation there is a water leak from the machine and the service technician who did the installation not picking up call and the toll free number not accepting my call since warranty card not yet made.

Really worried weather I made mistake by selecting Eureka Products
Please correct the situation on priority basis before it is escalated further

Rajendranr
[protected]

We have renewed our AMC for AMC ORDER NO SO[protected] on 10th Oct 2024.
As per the Eureka Forbes app the visit was due on 11th Oct 24 - Technician Name Rahul Bhardwaj but till date the person is not attended the service.
Today again I have rescheduled the service date to 29th Oct and again the job was alloted to Rahul Bhardwaj. After contacting Rahul Bhardwaj understand he is out of station.
You are requested to kindly allot new Technician to complete the pending service job.

I have purchased AMC online by paying Rs. 4177/- on 6 Oct, 24 for product Aquaguard Enhance RO+UV+MTDS but still Today 24 Oct, 24 no one visited despite of several calls to customer care.
They daily register complaint and gave assurance for resolving issue on high priority but still no one visited.
Even I spoken with service center they stating that Filter KIT stock not available. On 21 oct, 24 I was informed that kit is available and engineer would visit on 22 Oct, 24.However no one has come and they not responding the calls.
I think Eureka Forbes teams not serious about the service. If stock not available then why sell the product ?
And AMC should be applicable after the installation.

We ordered a water purifier in Eureka Forbes Website online on 26th Sep'24 and delivery date mentioned on the website was 27th Sep'24 and money debited however no update on the delivery of product and false / no response for my emails sent to [protected]@eurekaforbes.com / [protected]@eurekaforbes.com/
[protected]@eurekaforbes.com. Initially they confirmed product dispatch which is false info / misleading customer with wrong details and later there is no response from them, They are cheating customers and customer care do not assist customer as is online purchase and we are left without any resolution. Please help

I have booked service for my Aquaguard Water purifier on September 12, 2024 (request No. CM[protected] and the appointment was scheduled for September 13, 2024. I have purchased AMC recently and they are supposed to change the filter during the service. I have called customer care people many times and they have always given fake promises and there is no resolution. I have written a couple of mails to the customer care and they were so irresponsible, they did not even replied to those mails. The technician who was assigned is Mr. Suresh G. V., and each time, when I tried to reach out to him, he promises that he will be visiting on the same day, but no resolution until this date (October 4, 2024). I want my AMC amount back immediately. Also, I am planning to throw this Eureka Forbes product and look for any better products with good customer service.

Despite several visits from your technician, the blinking red light issue is still not fixed, and I have lost all patience.

First, I reported the red light problem, and your technician charged me ₹4, 500 for an AMC and changed the filter. That did nothing to solve the issue. Then, he said the problem was with the adapter, took two weeks to replace it, and the red light is still blinking. Now he claims it’s a sensor issue, but nothing has been done for over 10 days. Meanwhile, I have been ordering water for the past 25 days, costing me ₹100 per day. Who is going to cover this cost? I am stuck with a faulty system despite paying for your services.

Hi,

I am from Hingna, Nagpur. My address is 78, Shri Laxmi Park, Behind Kedar Sut Girni, Hingna Road, 441110.

I want 2 bags of regeneration salt for my eureka water softener. But when I put OTP, the page goes blank. (error 500). I have been trying since yesterday.

My mobile no is [protected]
My email is : [protected]@gmail.com

This is in reference to my service request (Ticket Number: CM[protected] raised on Oct-02-2024. It has been four days since I raised the issue about my malfunctioning water purifier, and yet, no technician has visited. Despite repeated follow-ups, I have not received any response, nor is my issue being addressed with the urgency it deserves.
This has been an ongoing problem and is completely unacceptable for a company that promises reliable service.
Every day, the customer care representative calls me to tell that the technician will visit today.

I have purchased one water purifier from given company website on 2nd October 2024. I paid online to the company site. All the login in company mobile no, [protected]. Transaction receipt for suspenseful transaction generated. Company doesn't give delivery detains or correspond regarding this. I shared my transition details with company by mail and what up. but nothing done by company yet.

Dear Recipient,

Reference is invited to the subject.

My complaint CM[protected] dated 25 Sep 24 regarding our only 4 month old Water purifier Aquaguard Classic Select+ This is the third time within 4 months the purifier stopped working.

And now I am writing this through this platform with much disappointment with Eureka Forbes that the complaint not been attended since 25th Sep. The escalations were made on all four sources, Portal App, Call Centre, WhatsApp link and through email in last two days. Even no one bother to contact us.

How you expect us to buy filtered water every day.

Kindly take up the matter.

Regards
PK Gupta
Mobile [protected]

Aqua guard not working, made complaints several times on phone, mail, app but no response

Hi,
We ordered the product mentioned in the subject on 18th sept after a demo at home ( Baner Pune-411045) by Mr Virendra Ghadi and paid full amount on the same day. He confirmed that it will be delivered in max 3 days but it’s been now 7 days it’s not yet delivered.
This demo person is helping us with sharing the del status but it seems that it’s the delievry partner ( TAC Cargo and Llgistics Pvt Ltd) and the delivery person Suhas from Somwar peth Pune branch is delaying the delivery.
I have been calling them everyday after waiting for 4 days and they are assuring everyday that it will be delivered today but it’s not happening.
Here is the LR no[protected]
I request Eureka Forbes concerned and senior team to take an immediate action and deliver it today.
Regards,
Shweta

I have the above water purifier product and have opted for the GOLD PLAN, which has at least 3 service maintenance visits. I have not received a single maintenance visit since I renewed the plan.

My last service visit was scheduled on 22nd August 2024. Prior to that the service maintenance request was scheduled in JUNE. NO Service VISITS AT ALL.

I called the call center, but there is no provision to register a complaint

Kindly help in resolving this matter

I am using the Eureka Forbes Aquaguard Enhance NXT UV+UF product since last 4 years and i have AMC and which is expiring on 6th September 2024. I have requested for 2nd free service multiple times through App, but no one acknowledged, nor any engineer visited to my place.

Service request no is - WO[protected]

Lost money in the name of AMC for water filter.5100rs
some third party company came to home in name of eureka frobes did improper service and took money and escaped.

his phone is switched off and whole company not receiving calls.
they have blocked our numbers.

Fraud company name is FOURBEST solutions Multi brand service expert,

Our AQUAGUARD stopped working and upon calling the service agent, we were told the filter and candle need to be changed. We paid for AMC 6 months ago, and as promised, the AMC should have done the job, but the agent said it's not included. What exactly did we pay for? Was the AMC just for a plastic box?? Is this a scam the company is running in the name of soncalled "AMC". We need immediate rectification for what we paid for.. stop stealing people's money, and peace of mind

My water purifier stopped working on 17th August 2024. I lodged a complaint in Eureka forbes app but till date it has not been resolved. The product is Aquaguard Select Classic Plus. After chasing customer service for several days in a row, one technician came and said filter and coil both need to be replaced and he'll replace it when company gives him the replacement coil.
But again, there's no urgency from him or the company, every day he says the same thing and we have been without clean water for 5 days now. I have tried escalating the issue several times, however I keep getting the same generic response that we are looking into this etc.

Pathetic service by this brand!! I will never ever buy anything from this brand again and would recommend people to stay from this company.

Complaint number - CM[protected]
Customer ID - [protected]
Dr. Shahid Husain Khan
Phone - [protected]

The machine is out of order. have been complaining daily minimum 3/4 times,
no response.
It appears the technicians are recruited by Eureka Forbes, after the customer complains or the technicians are required to walk few hundred kilometers to reach the site . Otherwise it should not take 20 days and 25 calls to attend the problem . Still not resolved. Now, it is taking 6 days with just 10 calls.
What word than Pathetic and Horrible servicing will suit here?

Hi, I raised the Complaint ID - [protected] on the 30th of July and technician visited on the 31st of July. The issue is motherboard is not working anymore. He placed the request for new motherboard. Since then I am waiting for time estimation from them. I tried to escalate the issue to area head but it didn't worked as well.

I took AMC for ~4500 rs and since from last 15 days I am spending daily 120 rs (30 litre of RO water ) amounting my spend to 1800 in last 15 days and still increasing.

If you want to take your time kindly gives us alternate machines, you have so many products of monthly rent system in market. But you are not interested in giving a alternate machine till it repairs.

Now their escalation matrix is also not useful. It doesn't help at all.

I need couple of things -
1. Take years to repair/arrange the motherboard but provide the replacement machine to me.
2. My AMC should be extending on pro-rate based on my spending. I spend 1800 rs in last 15 days on water.

I have made several service requests for my water purifier (RO), which is not working since long. They have not bother to attend the same even my AMC is running