Eureka Forbes Complaints & Reviews

I got a call saying from Eureka Forbes saying AMC service is due and AMC is expiring, person came and changed filters and renewed the AMC by collecting 9.5k for next two years. This happened in sep 21st 2023.

Now today got again call from Eureka saying AMC is due and we informed it was done last month and listening to this, he said it might be fraud, please check the receipt. When we checked we realized it's something AqUAGuard fresh pro.

My complaint is that how did that fake Eureka employee knows our contact along with our purifier and AMC details? Does Eureka is leaking our info to others? When they knew about these on going scams aren't they taking any steps to educate their customers like how banks keep sending sms saying don't share OTP, why Eureka is not introducing OTP or two step verification process????

Aqua Guard Glory water purifier installed at my place on Feb 27 2023.
Since I am staying in high rise building installation engineer said I have to buy pressure guage to control the pressure and external filter/candle. And he asked me to pay 2805 Rs for the external filter & pressure controller.
When i asked for invoice, he said I have to pay first and then I'll get the invoice from company on my mail but that's not done.
I started chasing them, after multiple call and mail finally after six months they sent an invoice. But that invoice mentioned so many things which is not at all installed at my place. and now when i chasing them they are not responding.
And as per another engineer from same company, installation engineer has taken around Rs 500-600 extra from me. Amount should not be more then 2000 for this.

Sir I have CONTACTed Eureka Forbes as my water from water purifier taste bad and they sent a Authorised technician today he checked and told that water flow is good no problem so we have to change membrane and cost will be low with AMC plan and made me pay for 3 yrs AMC rs 8564 which he said Only Rs 8189 you will get bill and rest I will send you in two days now the person manipulated me and said that the motor (diaphragm pump) as complimentary we are changing with powerful new (diaphragm pump) which had no company branding he changed that and flew away I felt cheated like ### now I struggle for money and I feel like theft now the water taste is still bad please cancel this AMC refund my money back I am cheated

I raised complaints fir the servicing of my Aquaguard purifier on 28th August and 5th October 2023 under the service request numbers CM[protected] and CM[protected] respectively. However even after frequent calls to customer care, the service requests are not attended yet.

Hi Team,

I took gold membership with Eureka Forbes customer, and I called multiple times and also drop mail too.
But still today not response no service.

They are taking time but still not resolved. My kids were fever with Virus Fever because of drinking another.

Please help me.

I have wrongly booked AMC Silver package on 09.09.2023. I have requested frequently requesting to change package silver to Gold. I am purchasing water barrel from market and fulfil requirement. Kindly cancel the silver package thereafter I am able to book gold package.

Please refund my money 5800rs, in my googlpay no [protected], because i give money 5800rs at[protected], but do not do service watr qurifite, sinse 5 days, thre was no any responce

On 25th Sept I got my water purifier serviced from Eureka Forbes. The payment done for service and part replacement was Rs 1005/- but the invoice was given only for the service charge of Rs 530. I have been following up with Eureka Forbes for last 1 week and have only got the same scripted reply 6 times.

"We would like to inform you that your complaint has been escalated to our concern team.
Your complaint CM[protected] is open and as early as possible our respective team will get in touch with you."

TicketId: #UMMQ-99848

I had ordered and paid online for
Dust Filter - WD X2, XPERT & Wet & Dry - 2nos through the eureka Forbes online shopping portal
But I received Aquaguard water softener regeneration media
I immediately sent an email to [protected]@eurekaforbes.com
with all the relevant details and photos
But till date no action has been taken despite my many reminders

Vaccum cleaner WD X2 spears quality very worst. The company only focus for selling machines not spares. Service charges and cable card cost is too much higher.

Https://www.consumercomplaints.in/eureka-forbes-b100132#get-cl3465951

Even after complaining here on[protected] since yet no action not even a phone call has been received.

I have bought water purifier from Eureka forbes
Dr. Aquaguard Classic+

Service request
CM[protected]

Date of booking service request :[protected].
Schedule date of service request :[protected]

Despite of buying an AMC no prompt service is given by company.

I have escalated the request many times but still no response.

I believe its total harassment of customer after buying AMC and not reponding to service calls

During end of Aug'23 your Sales Officer Sri Avijit Saha approached us to replace our existing Dr. Aqua guard RO+UV, citing example that our machine is an old model going to be obsolate soon. At present Company is offering latest model with good cash backon our existing machine. When told that we hv 2yrs AMC running for it he offered to return the AMC amount also.
Based on his statement we agreed to replace our existing machine.
The new machine was fitted on 2 days but can not be registered in our name as the OTP supposed to come in my phone never came. Next day your people came to collect the old one. When we asked them about Delivery Challan, Invoice, payment receipt & booklet for the machine they said will be handed over shortly. However, it is deeply regretted that even after repeated phone calls no document is yet to be received.
It is requested to kindly look into the matter & arrange to supply the Documents early for our future records.
TAPASI ROY
e-mail : [protected]@yahoo.co.in

Mujhe eureka forbes se call aayi shobhit naam ke bande ki euroclean i clean machine ke liye jisme do log the eik atul bhi the jinhone mujhse 11690 liye or raseed mujhe 6690 ki dii jisme inlogon ne apna commission liya haii
Mujhe paise waps chahiye kyuki wo machine chalte chalte band hoo gayi hai. Ye Shobhit Yadav ka nmbr hai [protected]. Ab call krrhe hain to bol rge hain mujhe kuch ni pata

After booking their AMC for one year from 9th September 2023 till today I'm requesting them but no one coming for service. Sending email getting reply that in next 24 hours problem will be resolved but God know which 24 hours they are talking about, 2400 hours overs but no response.
To be very honest, I never face this kind of poor service ever in my life. Very Very disappointed and unsatisfied with Eureka Forbes.
Can any one guide me how can I get rid of from this, if they return my money, I'll get service from Local vendor.

I have been following up on my service request for water purifier since the last 8 days. Unfortunately, no resolution has been provided yet. Everytime I escalate it or call the customer care, they say the technician will visit you on priority but 8 days have gone by and haven't even received any confirmation.

Same thing happened when I emailed the CEO desk two days ago and they made fake promises of prioritizing the issue.

I believe there is no one in Eureka Forbes who is accountable and man enough who could own up to resolving the issue.

Hello horrible and pathetic team,

i have a repair request tracing from more thn a week.

nobody has responded me so far your backend team is full of Buffon who picks up the call and make all nuisance possible under the sky.

Now, please take my complaint number seriously as i have paid the money to you guys.

please repair the filter or install the new machine as soon as possible.

CM[protected]

From:

Susanta Adhikary (Consumer)

Reet Enclave, Flat 4A,

41-A Peary Mohon Roy Road,

P.S. – Chetla, Kolkata – 700027

To:

My Reliable Team of “Eureka Forbes” (Service Provider – Paid)

B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen,

Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.

Subject: Urgent Service Request Resolution and Future Course of Action

Dear Team Eureka Fobes,

I hope this letter finds you in good health. I am writing to bring to your attention the persisting issue with my service request, as well as express my deep concern regarding the quality of service provided by your company.

On August 25, 2023, I initiated Service Request number CM[protected] for the re-installation of my Green RO water purifier. I would like to emphasize that I have already paid for an Annual Maintenance Contract (AMC) to ensure the proper functioning of this essential appliance. Regrettably, my request remains unresolved, and I have yet to receive the service that I have paid for.

Furthermore, it is with great disappointment that I highlight the lack of attention and customer care exhibited by your disgusting service team. Their apparent disregard for registered service requests, whether attended to, solved, or pending, is indicative of a concerning issue within your team management policy. Harassing consumers in the name of Customer Care not only tarnishes the reputation of your company but also raises legal concerns.

As a paying consumer, I have the right to expect prompt and efficient service, especially when I have fulfilled my financial obligations through the AMC. It is imperative that my Green RO water purifier be brought to its best working condition through re-installation as a paid service, as originally requested.

Presently, my family is facing medical urgency and is under doctor’s treatment. As a human being, you must agree that harassment for drinking water by your company management is just extending extreme pain to live a normal hygienic life intentionally.

I would also like to know also, why I should not claim this extended delayed period as a validity extension for my existing paid AMC duration. Now, I do expect/demand this too.

In light of these ongoing issues, I kindly request the following actions:

a. Immediate Resolution: I urge you to expedite the resolution of Service Request number CM[protected] without further delay. I believe this is not only my right as a customer but also a testament to your company's commitment to customer satisfaction.

b. Transparent Communication: I request regular updates on the progress of my service request and a clear timeline (+/- 24 hours) for its completion. Transparency in communication is crucial in maintaining a positive customer-company relationship.

c. Rectification of Service Team Conduct: It is vital that your company address the behaviour of the service team and implement measures to ensure that such issues do not recur. A professional and courteous approach towards customers is essential.

d. Future Service Assurance: To prevent such issues from arising in the future, I suggest instituting a customer feedback mechanism and regularly reviewing and improving your service procedures. This proactive approach will contribute to enhanced customer satisfaction.

Please consider this letter as an earnest appeal to resolve my immediate concerns. However, if the issues persist or if there is no satisfactory resolution within a reasonable timeframe, I will have no choice but to escalate this matter to higher authorities and, if necessary, seek legal redress.

I believe that your company values its customers and takes their concerns seriously. I trust that you will address this matter promptly and professionally. I look forward to a swift resolution to my service request and a more positive experience with your company in the future.

Thank you for your attention to this matter.

Sincerely,

Susanta Adhikary (Consumer)

Product Description:

AG TOTAL ENHANCE GREEN RO WP (NEW)

Product Sr. No:

[protected]

Since my Product was Unde AMC suddenly stopped working and technician said some parts needs to be replaced and i meed to pay foe spare part even though my AMC includes spare parts also.

Since i don't want to continue with fake AMC i want refund of 3000 INR, I called customer care many time its useless....

Within warranty service complaint registered on 28.08.2023 vide no CM[protected] not being responded despite a lapse of 6 days after repeated escalations. More than 20 calls to customer care number with only assurances, er are sorry, we have escalated the same to next level with high priority . No action on ground . very torturing experiance as the water purifiier still under warranty/AMc till 05.12.2023 is not working for last 8 days and whole family is exposed to health risk.
No other option left after this compliant but to move to consumer court and social media to highlight the poor service quality of so called reputed company . Repenting for chosing Eureka forbes brand

Sanjeev sharma
[protected]