Eureka Forbes Complaints & Reviews

We have paid for Annual maintenance service as well as candle about a month ago, we have drinking dirty undrinkable water, raising complain daily by e mail, phone, daily we get assurance that technician will visit but no technician has yet visited, this has got tremendous loss of time and money as well as health....

Hello Team,

I have purchased a water purifier from amazon but it is yet to be installed.
I have called 10-15 times on the toll-free free number of Eureka Forbes but there is no answer, yet.
I need my product to be installed by today anyhow.

Thanks
Anit Wahi...

We started facing some problems in our Aquaguard as the water was not filling in it. We complained about it and a technician came. Before the technician visit still the filter was able to fill some water but after he came the filter stopped working and was not filling any water. We complained about it and the technician said that some membrane is to be changed and they didn’t had any! And since the complainant it has been 5 days. We are...

Payment for AMC was made on 15Oct, 2022.

App still shows payment as pending.

Done multiple follow ups on call, 50+ emails but no resolution.

The service men are corrupt, the customer support is worser....

After 10 days eureka Forbes come to home but installation process not till date. pls provide instullation man.
regards
kamlesh singh
house no 20
shivalya society
kadi, ahmedabad...

I'm asking for return within a week which is box packed and not used There is 30 days return policy but in spite of repeated complaints through email and calls they are yet to refund....

Hi,
My name is C Vishal Bharadwaja and we have aquaguard water purifier. On September 29th 2022, a technician by name Sachin Patil called for free service and since our AMC also has expired, replaced the filters and we paid the amount for AMC as well. He is one of the most irresponsible and commercial technicians I have ever seen. Right from the go, he was always looking for us to renew the AMC and did a pathetic job at fixing the...

Sir,
I have purchased AMC for my Eureka Forbes/ Auquaguard- Geneus DX RO+UV+UF+TG product in 21.10.2021 and is valid from 22.10.2021 to 21.10.2022. And the purifier is not working. And on complaint to customer care, they are telling that your AMC is not showing in our system. I am getting regular message from aquaguard registered WhatsApp number on WhatsApp with name "Aquaguard Whtsapp" mentioning my AMC is about to expire soon whose...

Hi,
My RO is not installed from last 4 days. I raised complaint 4 days ago. After then every day I call customer care and they promise that it will resolved today. But this is not yet installed....

Dear Sir/Ma'am
I have Eureka Forbes water purifier which is under AMC. Dirty water coming from the water purifier, I booked service on 27 September 2022, now today date 12 October 2022 since 15days gone but not service done yet.
I'm continously following through mails, whatsapp, customercare phone call.always giving false replies service will done in priority basis, in 24 hrs your service will be done..Thereafter no body called...

I ordered Google pixel 4a black camera lens protector from the above mentioned company on 2nd October .
Payment has been done and it showing they received the order but still no dispatch is shown.
The company has not responded in any manner even after repeated requests and complaint. Order no #53183 and The GSTIN number given is 01AKMPR8238D1Z5.
Request you to take the necessary action please...

I purchase amc on 05/10/2022 for one year and amount rs. 4850/- paid to eureka forbes service agent name minhaj vhora mobile no. [protected] and [protected]. agent promised to me amc details updated in 48 ours in eureka forbes application. but after lapse of 05 days amc details not updated in application.
customer id is- [protected]
name- sujeet kumar...

Hello Gentlemen,

I bought the Forbes Robo LVac Voice in first week of May, 2022 from your Dealer in Thrissur. The Name of the Sales Guy is Harikrishnan. The following are the Product Details.

Month and Year of Import - April 2022
C-AN-B-DD-AAIB
GFCDFRLVV00000
[protected]
FORBES-ROBO-L-VAC+VOICE
[protected]
Sap Code GFCDFRLVV00000

We lodged a...

I purchased Forbes Robo Nxt Vacuum cleaner from the Eureka Forbes sales person on 24 September 2022. Within two days the Vacuum started acting crazy. I had a tough time trying to connect to the customer care to come and inspect the product. The sales person informed me if there was any issue with the product within 30 days they will issue a refund. When i asked the sales person to provide me a refund and take the product back, he mentioned...

Bought Vacuum Cleaner from Eureka Forbes site on 7th September, Full amount paid through Credit Card, was supposed to deliver on 11th September, no update about delivery since then, after frequent calls to customer care. i mailed to them for cancellation on 16th September, got reply that order cancelled and refund will be within 7 working days. I've been following up with them through mail, twitter, calls, every time they say wait wait be...

I purchased water purifier from Flipkart and it got delivered on 30/09/2022, installation should be completed by Eureka Forbes and request id was created by Eureka Forbes on 30/09/2022, however till today installation is still not completed and it's almost 6days and I have contacted them 9 times and there is no proper response or no one from Eureka Forbes contacted me about the issue. Every time customer care girl says work id is already...

I'm living in Sector 127, Kharar, Mohali, Punjab. Contact +91-[protected]
Last service ticket# [protected]

DR Aquaguard Select Edge model with RO+UV+AYUR+MTDS
with double tap. one for normal water and other for Ayur herbal water mixed with 7 ayurvedic ingredients

The product was installed in January 2022 and company sold this product to me saying that you have to replace Ayur cartridge worth Rs. 900...

AMC Not getting reflected in the application as well as in Customer care system even after full payment. I have paid for the AMC on 2nd May, 2022 through eureka forbes mobile application. AMC period is not being updated in the application. Despite calling customer care for 7-8 times, no response received....

Our Aquaguard geneus water Purifier had stopped working on Sept 13th. I had raised the issue with Eureka Forbes customer care through WhatsApp as well as via call on the same day. After weeks of waiting and a visit from two different service technicians, the issue with our purifier is still unresolved for the past 21 days! I've also been calling the last service technician who visited us (whose name is Manigandan) to resolve the issue...

I made service request on 30 Sept. Got a message regarding the confirmation at 11:45am and an assurance that an executive shall visit within 24 hrs. But i got no call or visit.

I had purchased AMC from them and despite of that the service is exceptionally poor.

I contacted their customer care several but they are literally giving exact same answer every time. Fortunately i have personal number of one of the...