Eureka Forbes Complaints & Reviews

I have already registered a complaint regarding the service. The service has been very disappointing. Even after applying 15-20 times for a service request, there is no proper and accurate response by the company. My main concern is, even after paying the annual service charges, no one has responded.
I would hereby humbly request to take appropriate action against the service providers and improve the service.
Thank you.

Aqua re viva + RO of M/S Eureka Forbes is under AMC with firm. Firm replaced the membrane of machine in month of July 2016 which failed to work after just one month. From that day to till now only firm is giving assurance but proper rectification was not done. I have made many complains on given numbers but no positive step has been taken so far. AMC is going to expire in June'17 and there after firm will not bear any responsibility. It is a clear cut cheating with customer.For a customer it is a very difficult task to move here and there after leaving your all daily schedules.
I hope with this forum company will show their response.

-Complaint regd via my regd mobile no, on 30Apr ServReqNo [protected].
-Without calling or visiting, Ithink, Complaint closed by smart technician
-My house has 24X7 residency and no mo call is missed by me
- Called again last Sunday and re regd complaint after sharing above story
- Interestingly my reqd ph no had "disappeared" from the regd system
- The signed AMC I have records also disappeared from Eureka system! Had happened 2 years back too!
-Extremely UNRELIABLE services and Systems they run
-Still waiting for my RO fix

Purchased vacuum cleaner from csd vide bill no 032630 dated 27/04/2017. While using after following all required instructions, vacuum cleaner doesnot worked. A necessary complaint were made to customer care vide [protected] on 28/4/17 & consequently followed-up vide[protected]/4), [protected] (01/5) & [protected] (02/5) but no corrective action so far.

Request your support for getting the item rectified or replaced at an early date.

It is really sad to be a customer of eureka forbes. They try to fool customers with the amc. I have been using eureka nova since it's launch and had a regular contract till 2012. But after that never they turned up for the contract nor did i bother but now wen i called them for the contract they say u will be charged for the service even i[censored] take the contract. And what does the contract include is only 1 time candle change. The amount they are charging for the contract is so high that it's just fooling the customers.

I have bought a aqua-guard water purifier in the month of september 2016 vide order [protected] dated 22nd sept 2016 by way of exchanging my old water aqua-guard water purifier. The aqua guard was delivered to my house and the sales person mr singh has informed me that the first mandatory service would be taken up after six months. An sms was recieved by me on 22/02/17 that the service would be done by march 2017. Unfotunately non of the technicians have turn up for the sevicing till date. Inspite of my repeated calls to the service centre at shillong the response was very poor and they had also promised that the servicing would be done but was never being done. I request your esteem company to kindly resolve the matter at the earliest so as not to cause further pain & agony to the customer like me. Thanking you
Mr. A m kharmawphlang, shillong, meghalaya

I had given 6 pdc against purchase of vacum cleaner. After 1 clearing of chq nxt chq dishonoured. Imade total cash includ penalty. Till date they r not returning my signed pdcs. Complain no.98456304, 6/2/17. Want immediate termination of sales persons (Provat pal[protected], [protected], pintu konch[protected]). Immediate want my signed post dated cheques - srikumar sen [protected], 15/2, bst main road, kol38

Hi,

I raised a complaint against the faulty product of yours on april 4, 2017 having complaint number [protected]. This is the second time i have raised the issue in last 6 months. I have purchased the product in november 2016 so the product is also undr gurantee. No action has been taken in last one month even after the false commitments of 48 hours sla as given by the eureka forbes customer care. The technician mr sonu pal who was assigned to carry out the rectification work for the machine but he denied the duty in lieu of the excuse that the area does not come under him. The company was also commited to provide 3 free of cost services but that promise has also not fulfilled yet. This clearly shows the incompetency and unproffesionalism of eureka forbes.

I am writing this to you directly because the patience level has been drowned in the impure water your product is giving for last one month. Hopefully after this appropriate action will be taken.

Regards
Mayank

For seven days, every day, I've called up the Eureka Forbes service center in Kolkata to get my Aquaguard machine reinstalled in my new apartment. Every single time, thwy have assured me that a technician will come right away. It's been seven days that we've been without drinking water. Even after daily reminders and repeated reassurances, the team hasn't been able to solve the problem. Can someone please help?

Hi,

I have read all your complaints and it tells me that you guys are fraudsters and are not willing to help with after sales service for which your charging customers

I want to bring to your notice that i have purchased your dr. Aquaguard compact for rs.9490.00 which you have already debited from my account and till now no one has come to install the purifier which was sold.

Customer id : [protected]

My aquaguard has stopped working since 12th april.
I had raised a service request [protected] on 13th april and [protected] on 18th april. Follow up [protected] on 19th april, [protected] on 20th and [protected] on 21st. Had to call customer care multiple times too. However till date the issue with my aquaguard is not resolved.
On 22nd a service agent came, had a look and said that the pca is non-functional but he doesn't have stock and need to request the same. Now another week has gone by and my water purifier is still not working. Pathetic service by the aquaguard technicians and i don't see the point of having amc when no one visits and even if they do they say they don't have parts.

I have escalated this to the escalation team and still it is unresolved.

I purchased eureka forbes ro+uv+uf ltds on 27.11.17. With its repair complaints lodged on 27.02.17. The service technician told that its ac dc is fused. Therefore the ro is out of order.
Please send your service technician to customer [protected] on june 25, 2017 or on 26 june 2017 for repairing the ro. Instead of may 2017.
I am feeling very much inconvenient.
Thanking, yours sincerely,
dr.I.C.Verma.
House no. 115, f-24, sector- 07,
rohini, new delhi-110085.

Hello
I purchased the aquaguard (Dr Aquaguard Magna HD RO+UV) hardly a month back. Since then I am facing trouble with the set. Water overflows/leaks at random time without any apparent reason.

I have called up repair & maintenance person through customer care number. The person worked on the set a number of time but still the same problem is present.

Please do the needful asap.
R.N. Banerjee

My cust id [protected]. Purifier installed on 30th march. Leakage complaint lodged on 12th april not resolved to satisfaction. Complaint lodged again this day. Please attend urgently. My previous complaint no [protected]. Today's complaint no [protected]. Your hubli office staff members not responding properly. Your technical service boys have already charged rs 640.00 for double tap connector and again disconnected it stating that they will not replace it, but have not turned up. Please attend to the complaint at the earliest

Customer id [protected]
Amc contract receipt no[protected] dated 08/12/2016
Ref: (1) service/repair request no [protected] dated 16/04/2017
(2) service/repair request no [protected] dated 22/04/2017
In the month of march 2017, the water purifier started leaking and after several calls and messages, the service team from your haripad office, in alappuzha dist, kerala the nearest office from my place, visited and resolved the complaint. But within a couple of days the purifier's panel lights went off and stopped working.
Immediately on 29th march, i contacted the haripad office. Next day a service technician inspected the purifier and told me that the ac/dc adapter was not working and needed to be replaced and asked me to contact your kollam office, which is supposed to supply the spare parts, to supply a new ac/dc adapter. Though it seemed strange i, being the needy, contacted your kollam br and requested to supply a ac/dc adapter to the haripad br.
For the next 10 days i called the kollam office every day to remind them for this. Atlast after 10 days the ac/dc adapter was replaced. But still the purifier did not start working. Then the technician told that pcb also needed to be replaced and asked me to arrange this also from your kollam office. For the last couple of week i have been contacting the kollam branch every day and for the last 2 or 3 days the kollam office stopped attending my phone.
As i am staying in a coastal area, pure drinking water requirement is a necessity, i contacted the your customer care twice one by online and another by telephone. The customer care executive at phone service assured me on 22/04/2017 that a chief service technician would attend my problem with in 2 days. But so far no action has been taken.
It is almost one month since my purifier stopped working. I have made more than 60 calls to various persons and offices in this connection. I hope you have understood the agony and mental strain i have undergoing due to this.
I would request you to resolve the issue at he earliest.
R k satheesan,
Haripad, kerala

I have shifted from chennai (Tamilnadu) to vishakhapatnam (Andhra pradesh). I raised first complaint (No. [protected]) telephonically on 16-apr-17 for reinstallation at the new address and shared the address during call. After a week, i raised complaint nos. [protected] through their website and a couple of days later, another complaint no. [protected] telephonically. Even after clarifying that the request is for reinstallation at the new address in vishakhapatnam, the service request is being assigned to chennai person who is not attending the matter but marking the complaint as resolved. This compels me to raise another request. I tried escalating the complaint on their website which also has not helped.in response to their mail quoting resolution of my complaint, i shared my feedback that the complaint is actually not resolved. I got a call in response to my feedback. I shared the complete scenario and they assured me to resolve the matter in a day. However, it has been a week past then - there is no change in the status.

Customer I'D - [protected]

3 years AMC contract taken on Feb. 01, 2016 vide receipt no.[protected] dates 01/02/2016 (Rs. 4970 paid by SBI Bank Cheque)
No services done till April 2017.
Placed service request on April 15, 2017 and still awaiting service inspire of calling Helpline everyday.
Also request 1 year service extension in this contract wherein there was no service effected from Feb 2016 to Apr 2017

I ordered with uv and what is supplied is not suitable for our house as it is only ro and i rejected the item vide rej no 10573.
The item collected by sriniwas[protected]th april17
So far the amount is not returned to my a/c and awaiting to to order another unit.
First please remit my amount to a/c
Details: md cell [protected]
Customer id :[protected]dc note no: 29107286

1. Cust. Id: for old inova model..[protected] having 3 years amc from 03 sep 2013 to 02 sep 2016
For an amount of rs. 3620/= vide contract receipt no. 10 / 22358773 dated 21 aug 2013.

2. Cust. Id for new ro+uv enhance model [protected] purchased on exchange on 22 march 2015 vide
No.3868 from your authorized franchise of venus ro system from west mambalam, chennai. 600033. (One of the worst
Ale person, i ever had met.. Who never fulfills his promises.. Never bothered about the customer after sales..)

3. I have repeated request for extended my warranty period or to refund the amc excess money on the exchange of the upgraded model.. (Approx. 1 year 5 months 11 days..= rs.1760 + interest @18% for two years till date rs.640..= rs.2400/=

4. I am enclosing the xerox copies of a) amc … and b) ro+uv enhance model purchase copy..

5. Kindly make necessary arrangement to send me the balance amount at the earliest..

Thanking you very much,

K. Viswanathan
[protected] / [protected]

We have bought Dr. Aquaguard Magna six months ago.And now it has stopped working in such a short span of time.We are shocked to know this type of service from such a prestigious company. Who shows such a big adds in the television through famous actors to make a fool of people. I reported to the problem using [protected] toll free. No. and the reg. complaint no. is [protected].The technician visited and checked the machine and tol d us that the pump is not working . so it has to be changed . so called to the company for the pump but they told us that the pump was not available in the warehouse. So they didn’t gave us any fixed date to change the pump . so our problem has not been rectified still yet. If the product is not withstand not even six months it means your product is worthless . by paying such huge amount. Such a pathetic service from your company .please immediately resolve my problem

We are disappointed and annoyed by your service