Eureka Forbes Complaints & Reviews

Hello sir i got aqwagard water purifier last 1 year back and some personal issues i am not able to pay the amount of rs 3000.00 so your sales executive mr ravi kumar come to my home at mid night that are using very bad language and slage words... That r giving me and my family mentally and fiscally arrasment.. Please take some action about him its my humble request... His name ravi kumar and his no [protected]/[protected]... I am waiting for your replay... Thank you

Mr. Hattarki
401, sannidhi enclave,
Nrupatunga nagar, 5th cross,
J p nagar 7th phase,
Bangalore – 560 076
Mob. No.[protected]
Email: [protected]@gmail.com

Subject: for my purifier not service after till date my customer code – [protected].
I have got eureka forbes purifier with invoice no. 24415349 – date 02/03/2015 and my customer code is [protected] and till date i not services that purifier. After i only calling and calling and calling for services office and service officer say that boys comes and comes.
For service head quarters: schedule no. 42, p-3/c muneshwara layout, haralukunte, kudlu, bangalore – 560568 and tel 080 – 30251500, 39883333 and [protected] so please start processing.
For giving your letter by you “waiting service purifier till date”
P. S. : i give us photo’s all bill and receipt
1) tax invoice
2) invoice cum receipt
3) sevice requeest activity report

Dear sir

As per our discussion on call today we are provide you standby unit and saturday on 18 march i will visited at your place with our company’s quality had mr. Kalpesh n resolve your unit issue for permanent solution...

From: gokul nadar [mailto:gokul. [protected]@outlook.com]
Sent: 14 march 2017 13:35
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – this is frustrating. You said you are the highest level of escalation but now you are not answering my calls and not calling back.

Manish – if you are milind’s senior i demand that you intervene and help out. We are left in dark since october 2016.

Thanks,
Gokul

Sent from my windows 10 phone

From: animall - gokul nadar
Sent: 11 march 2017 14:39
To: gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Milind – i am waiting for your call back.

Sent from my windows 10 phone

From: gokul nadar
Sent: 10 march 2017 17:44
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

The water purifier has stopped working since last two days. Please plan to come to my place tomorrow to fix this. I have many guests coming to my house on sunday so need the machine fixed asap.

Thanks,
Gokul

Sent from my windows 10 phone

From: gokul nadar
Sent: 03 march 2017 15:39
To: animall - gokul nadar; milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com; ragul. N [protected]@gmail.com
Subject: re: escalation: ticket# [protected]

Hi milind,

After you fixed the issue on 11th february, everything seems to be working fine till now. Our machine was non functional from october 2016 (After it was installed) till february 11th 2017 due to the incompetence of your team. Kindly arrange to extend the warranty for our device by 4 months to ensure that we am not penalized for your team's incompetence. Waiting to hear back from you.

Thanks,
Gokul

_
From: animall - gokul nadar
Sent: friday, february 10, 2017 6:18 pm
To: milind. [protected]@eurekaforbes.com
Cc: manish. [protected]@eurekaforbes.com ; gokul nadar; ragul. [protected]@gmail.com
Subject: escalation: ticket# [protected]

Hi milind,

As discussed, i would like to reiterate again as to how frustrated i am and how scary it feels to think that i would be left at the mercy of mcr (Your support partners in kharghar region) for any future support. They have an incompetent team which could not solve my problem for the last 3 months and to top it their boss mr shankar reddy, treats customers as if they are beggars who are at his mercy to get any sort of help. Mcr is the worst and unprofessional organisation that i have had the misfortune to deal with. Eurekha forbes support has not been top class either because one of your representation has visited my home thrice but was unable to provide a solution. Aquaguard superb, has been useless to me since the day it was installed (26th oct 2016); the machine has never functioned for more than 2 days.

As you claim to be the highest level of escalation in navi mumbai, i now bank on your expertise to help me out. Also i would want aquaguard to compensate me for this 3.15a months downtime plus the mental agony you caused me and my family and leave of absence i had to take from work to find a solution to this problem by following up with your team on regular basis. We have been happy customers of aquaguard since more than 10yrs, and hence when we moved to a new house, aquaguard was the obvious choice for us, but what has transpired till now has left us deeply pained.

Thanks and make it a great day!

Gokul nadar

We have been registering complaints regarding service due from 1 month but it is not being attended.
We purchased aquaguard ro + uv in february 2016, our first service was due in august but nobody turned up till october 2016 and then they said that the filter had to be replaced because we dint get it serviced. The service technician did not turn up and we had to face the consequences. Now we renewed the service contract along with the purchase of filters and have the receipt of the same. We have been lodging complaint regarding this past 1 month but no body has turned up yet. Last week one technician came home, switched off our aquaguard and left without servicing saying that he wants to check our documents in the company. He said he will come the next day but dint turn up, i get a message everyday that a tecnician has been alloted and will come soon but nobody comes. The contact details are also wrong.
Please look into the matter and help us get our aquaguard serviced.

Dear concer

As we make full payment of door camera and still they didn't fitted the camera as I am very sad to see this type of things happen in a limited company as your all staff is stupid and now I complaint in consumer court and in police station as ur regional head mr Bhati also did it give response his no is [protected] Dinesh Bhati

Solve complaint immediately
Nitesh paliwal
General secratory
Jaipur district congress committee

Its been three years that I am using Aquaguard Water Purifier (UV Plus). But I am really very sorry to say that the company has a very very poor after sales service. I need a servicing of my machine as it is not been serviced for the last 8-9 months. I wanted a servicing, my ID is 193306. For the last 1 week everyday some girl or the other from customer service desk (Arpita, Kushi)are calling and telling me some service personnel will come to do the servicing, but still now nobody has turned up. They call me every morning to tell yesterday they were sorry, but today they will come but the today never comes up

We were under Annual Maintenance Services with Eureka Forbes for our water purifier Aquaguard Royal. Our Customer Code is [protected]. (Period : 11.02.15 to 10.02.17). However the last service was done on 03.03.17 by Mr. Sanjib Biswas. (of 174 Ramesh Dutta Street, Kolkata : 700006). His attitude was not professional. He came here without any preparation or intend of servicing the product. He didn't bring anything (carbon or candle) required for servicing. However we escalated the case to an higher authority post which he agreed to come the next day with the required equipment. After his visit the aquaguard isn't working properly. It was working fine prior to his visit. Now from the very next day it isn't working at all. While complained over the telephone I was advised to write to customer grievance cell.
I believe the AMC for the product has been stopped by the company and cannot register for it any further. If we receive this kind of service we are apprehensive to purchase any more products from Eureka Forbes and would not recommend the same to others.

I have purchased Dr Aquaguard Classic on 13th Nov-2016 but till date I have not received any Bill. Mr Vaibhav Dhanawade ([protected]) was the sales person from whom I have purchased the purifier.During purchasing I was told that Bill will be couriered from company and I will receive the bill after 15 Days.But till date I have not received the Bill.Its really frustrating that I have to run for my own Bill and fails to get any positive reply from the Eureka Forbes.
Additional details are as follows :
1) Order form cum receipt No is[protected]
2) VAT TIN No is [protected] V
3) CST TIN No is [protected] C

Please look into the matter immediately.

Regards
Sandeep
([protected])

I have purchased a vacuum cleaner on 17.02.2017 on line through amazon.in. l got the item along with demo CD which is not working, no manual book also. I requested many times for demo. But nobody has come to my residence for showing demo of vacuum cleaner. How to fix all accessories and how to use it, I do not know. The item is kept idle.
So I request you pl. Arrange to send Aman to show demo in my residence as follows:
31, u.k.dutta road, dum dum Cantonment, kolkata-700028

We had purchased an Aquaguard Magna RO for Pudupet urban Primary health centre, Chennai, on 22/11/2016.My customer ID is [protected].For the past 3 months, it has been breaking down frequently(water does not come out of the dispenser) and we are forced to buy drinking water from outside for the patients.every time we have lodged a complaint, the service people provide only temporary solution, which works for only a week.Even after lodging complaints, we have not got a permanent solution.
We are extremely dissatisfied with this product, and require a permanent solution immediately.Or a replacement for this malfunctioning machine.

I suresh kumar from Tindivanam, have lodge a service request ( Ref no: [protected]) a week before. but till now service has not happen. due to delay in poor service we are force to drink contaminated water. we have contacted pondicherry branch but there is no response from the branch. our details as follows : st code 59321, customer code 650. kindly do service as early

This is incontinuation to my Last mail dt/ 06.03.2017 to Eureka, re: replacement of Dr. Magna RO/UV purchased/installed on 16.02.17, after there 6th technician/official visit to repair/check manufacturing defects, I was obliged by dismantling on 08.03.2017 of machine. On telephone, it was promised that new one will be delivered within 48 hours, but now 96 hours, there's no hope, in view of holi festival, that I may get the replacement in further 48 hours.

May I ask,

1. Who will responsible, for my continuing harassment. (May be my loyalty that I am using your purifier for last 20 years & wants to continue).

2. Who will responsible, As my family has to buy water from market for my daily needs.

3. Who will responsible for any unintentional mishandling of, as your person has kept machine unpack & I have to take care of its safety.

4. Has they have any compensation policy in the name of good customer service in such scenerio, one month of advance payment & suffering without machine but with lot of follow-up of Eureka.

Please note that now there's no mail is coming as acknowledgement for giving update of my complaint, very poor management & customer service for resolving the issue.

Tired customer
Rajinder Kumar,
rajinder.[protected]@gmail.com
[protected].

I bought Aquagaurd water purifier model Genesis from Croma store in Phoenix Mall in Chennai. The unit was purchased on Feb 11, 2017. The unit was sitting on the kitchen floor for three weeks.The installation happened only after many calls and emails to both Croma and Aquagaurd on March 3rd.
The unit did not start first. The installation person opened the complete unit and spent two hours and many attempts to fix it. He was able to strat the unit after an hour but then it started to leak. He took it apart few more times and then hung it on the wall. For a moment unit did not leak. The unit started to leak moment the installer left. I called him and he said he will come back on Monday the March 6th. Today is March 12th, one month anniversary of the unit and I have not used it even once.
Today I was trying to drain the 24 litres as required for first time use but the unit stopped completely, it will not refill.

No response from any one Eureka or Croma.

I want my money to be refunded.

I have bought your product 11 months back.Machine complaints are happening frequently and its taking a too long time to get it rectified even though its in warranty period.
Presently also I have some complaint with my purifier for which i have registered on Feb 24th and they haven't turned up still.I have made several calls to their Kochi office also and they are not giving any notice so long.
Trusting a company like eureka forbes and buying their product and after that when complaints are happening and the company showing no respect to their customers is really called cheating.And its not the first time happening to me.When ever complaints are registered, they are taking more than 3 weeks to turn up.And this time it has crossed 3 weeks also.Worst part is everything is happening in warranty period itself and my warranty period is getting wasted without even using it.
When this complaint occurred previously, I have Emailed to their customer service for which also they didnt bother to reply back.If a company like Eureka Forbes is doing like this to a customers whose purifier have not even become one year, What is the point in trusting that company and buying their products???

On 27.11.16, i purchased eureka forbes ro+uv+ ltds from hariom electronics, agarwal plaza, m2k, sector- 03, rohini, new delhi-110085. It was fitted by company service agent in my house no. 115 /f-24 / sector- 07 / rohini, new delhi-110085. The unit started working but water was leaking from unit.Service agent was called on phone who attended unit on 28.11.16.But leakage did not stop. As i had to go out of station, i switched of[censored]nit.
On 26.02.17, on my return to house, i switched on the unit, but, it did not start. I telephoned to eureka forbes customer care but my complaint was not registered as 26.02.17 was sunday.
On 27.02.17 i called eureka forbes customer care to register my complaint which was duly registered & they gave me complaint number.
As the complaint was not registered, again on 28.02.17, i got registered my complaint with customer care of eureka forbes. But, the complaint was not attended.
On 28.02.17, i reminded customer care, then one service agent came at my address & opened the unit & examined it. He told me that due to water leakage inside the unit, ac-dc o[censored]nit has burned. The service agent told me that he is indenting new ac-dc for the unit & it will be available in 02 days & my ro will be fitted with new ac-dc after 02 days.
My ro was not repaired & is not working till 01.3.17 evening.I was to leave for out of station on 01.3.17 night, i locked my house & left .
Till today dated 12.3.17, my ro is not working.
I request you to replace my existing unit by new unit as my unit is in guarantee & repeatedly causing problem. Also, take up your eureka forbes selling agent hariom electronics
agarwal plaza, sector-03, rohini, new delhi, for selling me a faulty unit & causing me harassment .
Anticipating favourable immediate action,
yours sincerely,
mrs. Indu bala & dr.I.C.Verma.

I am not satisfied with the sale representative named Ranjeet Kumar ([protected]) and also with Akhilesh pal ( [protected] ) and they said that they will do nothing about the product
Product Dr Aquaguard gives the purified water very bad which is not drinkable.
Kindly provide the solution ...
Regards
Aditya trivedi
Mob. [protected]
Jodhpur
Rajasthan

I bought Dr Aqua Guard Magna in July '16. Since last 2days the green light is blinking. My product is in warranty period. I had just got the outside filter cleaned a few days back. So when I called the service center they sent some one to clean the outside filter again which was already clean and refused to replace the filters inside. This is the normal trend which they follow, wait for the warranty to expire and then ask us to shell out more money to change the filter. We spoke to every body we could right from Mr Pankaj, the supervisor ([protected]) Mr Rakesh Kumar, senior supervisor ([protected]) Mr Ganesh Rawat, Area manager Delhi ([protected]) but no body really helped. It's a sad state of affairs, that even in the Capital the service is so poor.

Dear Sir,
I purchase an Eureka Forbes Enhance RO in July 2014. My Payments was debited by ECS. And all The payments have been debited Accordingly Invoice(as per Decide) . But Still Amount is going to debit from my account in Jan 2017. I want refund that amount Sum of Rupees 1500/-. Please take action regarding this as soon as possible.
Thanks

Regards
Narender Singh
Mob. [protected]

We lodged a complain on 02.03.2017 that no normal water is coming out through the normal water channel/tap. Our docket no. was [protected]. After that everyday we contacted over phone with the customer care for sending technician and everyday they assured to send on that day. Till today no person has attended the complain. Our staff members are unable to drink water as only cold(chilled) water is available. We have an AMC with you but not getting service at all. Please see.

I purchased a new Aquaguard magna UV water purifier.When the machine came by courier and the technician opened it for installation, he found the 2nd stage filter broken from the connector. Now a new machine will be supplied in place of the damaged piece. This puts a big question on the quality control of Eureka Forbes when their products are packed or else the courier company which they claim are responsible for the damage. I will have to wait 1 week now for a new machine to arrive.