Eureka Forbes Complaints & Reviews

I have purchased an Aquaguard RO+UV with TDS regulator from BENGAL TIGER CANTEEN(Army) on 24 March 2017 .The salesman told me that within 72 hrs my Aquaguard will be installed by your nearby service center. But nobody contacted till this minute. The Aquaguard has become a waste investment as it has not been installed yet. If it is more delayed then I will demand interest for my investment from your company on which I am not getting any return . Address Village TUNGI ; PO -BRAHMANDIHA ; DIST -BANKURA ; PIN 722173; PH NO [protected].

I purchased dr aquaguard magna hd ro+uv (Order. No :[protected] as displayed in your website i paid rs.18, 490.00 (17, 490 in card and 1000 in cash) as requested by your sales executive mr. Ramesh (Sr no: 9099220) and when i request him for bill he says i will receive everything in invoice. But when i received the invoice it was billed only for rs 17490, so i inquired ramesh, he said that there is an cash back offer and he will repay the rs 1000 in person when he received it from his office. I been following up with him for the past 2 months but there is no proper response from him. Kindly look into this issue and help me to get my money asap. I suspect ramesh might be cheating me with your company name because in may apartment one of my friend purchased the same product from ramesh only for rs 17, 490.

On 26/3/2017 i called [protected]( name given as Ravindra) and he sent an executive to replace filters as water was blocked. Charged 3800/- for filter. I asked service man to wait for a while to be sure. He said if any problem call me at the number. After 20 minutes water started leaking and I called him. I kept calling his boss and him for 2 days and not one replied. Fraudsters. I want my money back.

Hi,
My name is Karishma Sudhakar Gadkari. I m ur custmer since 2008.
Name of Customer : Sudhakar Gadkari
Model of machine: Aquaguard Gold Nova.
Machine No. : [protected]
This year contract no. : 26267653.
Customer code : [protected]
My mail Id : [protected]@gmail.com
Ph. No. : [protected]

Sir,
I m very disappointed on your company's (Eureka Forbes) approach. This is not fair that company increases the annual maintenance charges every year. We are not able to pay such increased amount. Last year from 20/4/2016 to 29/4/2017 we paid Rs.1950/- as a maintenance amt. Today I recd call from your service centre for contract renewal, he said that from next month i.e. from 1st Apr.2017 the amount is going to shoot by Rs.450/-. This is really worse.
How can we pay this increasing amt.
When we purchased your water purifier
in 2008 your representative didn't inform us about this increasing amt. every year for maintenance. That time we rethink about purchase of your company's water purifier. Please don't increase the annual maintenance charges every year.
Kindly take the action on this complaint as soon as possible. Otherwise we have to ban on purchasing your products.
Waiting for your answer
Thanking you
Karishma Gadkari

Hi,

I have purchased the aqua-guard classic unit for 11K, and your representative promised guaranteed gifts if i purchase that and he took 100 Rs dd amount also to make sure we get the gifts. So far after purchase we called around 4-5 times to mahanthesh and he always says this week it will come but nothing is happening. so if there is no such kind of thing i want to return the unit, let me know what is the procedure for the same. This is kind of careless service and promise to customers, if possible share the contact number to whom i can speak regarding this. i want this to be fixed as soon as possible.

my customer id
[protected]

sales representative
Mahanthesh Kenchanaikar
+91-[protected]

We are using aquagaurd ro total from 6-7 years . we, all do service on time, but after every 12-18 months our membrane struck off ( not working ) .every time your service man said it will run about 3-4 years .i am giving[protected] rupees every year. it is very costly to me. sometime your service care uses some repair parts, I think they also used repaired membranes or old membranes My customer id 616 Raman mandi ( bathinda ) punjab .Our service care is Prem enterprises Rampura phul ( bathinda ) Contact me : [protected]

I had a lodged a complaint for repair of Dr.Aquaguard water purifier on[protected]request no.[protected]) and your technician had visited us on[protected] for inspection and informed that the adapter had to be replaced. He had again visited us on[protected] to get the AMC done after which he never turned up until[protected]. My several phone calls and repeated requests went unanswered by the technician and by that time due to urgency I got the adapter repaired by myself at my own cost, though the AMC was done. On the evening on[protected], he came to my home with a new adapter for replacement. I sent him back along with the new adapter which he had brought.
Such technicians will bring disreputation to your company. I request you not to send him again for future services. I experienced a poor and highly negligent customer service.

I have an iNova model aquagard which is out of warranty. I purchased an AMC last year on 4-Apr-2016. As my filter was replaced only 4 months back, the service technician told that he will replace it later or he can give filters to me. I told him to replace it later and he wrote it (Filter pending) on the AMC bill. I was out of town for last 4-5 months hence the aquagard was not in use. Recently I raised a service request ([protected]) for filter replacement. Technician(named Rahul Vishwas Borase) called me and told that filter was already replaced on system (Definitely not in actual). I am surprised & appalled at this behavior of Eureka forbes. This is nothing but cheating.

Attaching my AMC contract receipt.

Dear sir,

I had oput service contract last year but after that i shifted to another house due to renovation in my present banglow a4, jaltarang society, d'cabin, sabarmati, ahmedabad and my coustomer id is[protected] and my mobile number is [protected]

As renovation was going on i could not use muy free service now i have shifted to my jaltarang residence and have fitted aqu gard but very bad smell is coming from water so what ot do i have done service then also my problem is not solve yet

I clled your executive he told me to change all filter and opt service contract for 3 years for which he offerd me contract for rs 4500 aprroximately now i would to request you that last year my free service was not cosumed by me due to renovation so please give me some more discount in my 3 year service contract for which i will be thankfull to you

Please respond me as ear4ly as possible

Thanks

Coustomer no [protected]

Mukeshkumar j nagru
A / 4, jaltareng society,
D'cabin, sabarmati,
Ahmedabad
Gujarat

Mo [protected]
Email : [protected]@yahoo.co.in

Name milan savla
Order id[protected]
Customer id [protected]
Contact no [protected]
Email [protected]@hotmail.com
Product model: dr. Aquaguard classic+
Enquiry reason: cancel my order
Enquiry sub reason : 18
Query after the product was delivered and the first person came for installation, we were informed that there is some technical problem for which a technician shall visit on his first visit the technician informed that the adapter was not proper and he shall come again. On the next day the technician comes with another adapter but again he informs us that this adapter too is not compatible with the machine. The company people are not trained for which adapter suits this particular machine.. We have made numerous calls to mr siddique on[protected] who is supposed to be the manager for this part of the city. He does not attend to our calls anymore. Have we made a big mistake by buying a machine made by eureka forbes. We want this unit to be taken back at the earliest and the money refunded a. S. A. P.
The above mail was sent to eureka forbes on 18/03/2017.
No action by the company.

Second mail sent today (24/03/2017)

Making an advance online payment after the visit of two of your salesmen firoz siddiqui and one more we purchased a water purifier, a machine named as dr aquaguard classic plus on friday 10th march 2017.

Even before the machine was delivered we received around 10-12 calls from different people of eureka forbes enquiring about the delivery, installation and whether the machine was working properly.

It was delivered on tuesday the 14th of march 2017.
The person came to install on wednesday the 15th of march 2017. During the installation he mentioned that there is some technical problem and a technician will visit and do the needful.

The next day 16th march 2017 the technician found that the adapter of the machine was not working.
He assured to get another adapter the next day.

On 17th march 2017 the technician came with another adapter which too was not compatible with the machine. He also mentioned that there is some problem with the motherboard. He called on to his superior ms shilpa and informed her. Ms shilpa assured that the needful would be done within 2-3 days.

We have been repeatedly calling up the company but all people have just given false assurances but no action.

During all these days we kept on calling firoz siddiqui who did not answer any of our calls.

We had sent a mail earlier too.. Yet not answered by the company.

We do not want to keep the machine so as informed in our previous mail kindly take your machine back and repay our money at the earliest.

We have made a big mistake by purchasing the machine and made "friends for life".

We just expect the company to take the defected machine back and return back our hard earned money as soon as possible. (The company claims to return the amount in 10-15 days)

Dear sir/ma'am

Sub:-Product issue

My self Nagabasavendra swamy ngm, i am having Aquaguard RO + UV from your

company it's no issue. but my Relative Parvathi also took aquaguard from

same sales person they couldn't pay Emi for that reason you sales by
took product,

its fine, after taken product back he as put 2cheque leaf to the bank
that No-804064,

804065, and debit Rs-4180/-rs, when we are calling Sales Ex-Sudakar-[protected],

he is not Responding properly i am requesting you to do the needful thanks.

Regards
swamy
[protected]

I am sold Aquaguard Magna by a sales team after 8-10 months back but I am repeatedly facing problem since flow of water gets blocked. Every 10-15 days, had to lodge a compliant. Engineer comes and cleans it.

Today an engineer said the filter is broken and needs replacement. SInce it is consumable, it can not be replaced under warranty.

When I asked for the reason of breakage, he said if filter gets blocked, because of resulting pressure, it can break

It is clear that since product is not working well and water gets blocked repeatedly, filter broke. When I asked for replacement, I did not get satisfactory response from anyone

We have installed Aquagaurd GWPDCLBOO ON 2010 we get AMC services from one of your recruited agencies and its located at shanti jeevan kalina santacruz east mumbai 400098 Mrs Mirajkar. No doubts the services are good and no issues, lately i had my last amc service on dec 2016 and they forced me to have the renewal done for amc services as we did it and could not pay the renewal amt of 4910.00 as for financial crunches we requested them to cancel the renewal as we wont be able to pay the amt right now, but the one mrs mirajkar and her husband mr mirajkar started visiting our house at odd times demanding for the money at last we were forced to give a cheque of the said amt and requested to deposit on 24th march 2017 but still they deposited the cheque on 23 mar 2017. my customer code for the renewal is [protected] and mandatory service no [protected] of aquaguardgwpdclboo00000 was complted by mr krishna gupta technician replacing eureka forbes pf candle sleek (ar) (p). we humbly request you to look into the matter and we dont want the services from this agencies i would like to cancel my renewal pl we humbly request you to do so thank you

Sales guy sold me an aquaguard 12 days back. Took away application and cheques. Sfter that these fellows never contacted me nor taken my call. Even calling to the senior sales guys did not yield any result. After the equipment is delivered, they are not turning up for installation. This company completely disregard customers. This has happened in Ivy Apartments, Wagholi, pune.

We have registered a complaint regarding service of our water purifier few months back.Eventhough we got a reply that the technician would visit us for service, nobody visited till date.we have a service contract for the period from 30.9.14 to 29.9.17.But no technician visited till now except for getting messages and calls informing about their visit.
Please consider this matter and take necessary action.

This complaint is regarding the RO+UV water purifier(Hot & Cold).
We purchased it form Chandigarh sector 7 but the number which is mentioned in the invoice does not exist. All the customer care numbers are in working. Its been almost 2 weeks we are trying to chase a proper number where we can raise our complaint.
Water is getting fillup due to which we are not able to use our purifier.
Luckily we got a person's number who told us that his coming since yesterday and even today he said he will definitely come today but now even his number is switched off.

Dear Sir/Madam,

I have made twice following complaint last week and tried to follow up by calling your executive everyday since March 10, 2017 but till date have not received any reply regarding resolving the following matter. The customer care executive either rolling the ball to Sales department number [protected] and sales department executive are putting me on hold for 10-15minutes and then disconnecting. I really surprised with the kind ignorant attitude is displayed towards the customer's complaints by such a renowned company. I have been using Eureka Forbes purifiers for above 15years and first time I am experiencing such a bad response.

Please let me asap that whether I am going to get my AMC renewed or refund of my hard earned money of Rs.1, 760/-. Looking forward for your needful and quick action towards resolving the problem.

Thanks & regards,

Dhira Chatterjee
[protected]

Myself Sima Bandyopadhyay is owner of one Aquaguard​ Infinity model. My present address is Banvilla, Madanmohan, Barobetia, Kharagpur Local Dist Paschim Midnapur, West Bengal PIN number 721301.
I have purchased an AMC vide No [protected] on 27.06.2015, valid upto 26.06.2018.
After purchase of the AMC, I have never been provided service. Since last two years, they have never changed the candle-carbon. I and my family is drinking below standard water since last two years. We are suffering from different diseases.
Even the service technician attended, but did not changed the candle-carbon.
I am getting service alerts in my registered mobile number [protected]. Even I am receiving messages that service has been provided.
Please help me. I am having original AMC paper. I have paid the amount in cheque. I trust on you and wish that you will not compel me to file appeal in Consumer Court.
My email address is [protected]@gmail.com

I have raised two 3 service requests from last 1 week and no one turned up from company. Even I called service engineer number multiple times no one is picking up call. When AMC renewal is due the sale guy will call u like 100 times and when service comes it's pathetic. Wort service. Please find my new service request details and help me on resolution at the earliest.
[Thank you for contacting Eurohelpline. Your request no. is [protected] and Cust-id is [protected] ]

Respected Sir,
I would like to bring to your attention the kind of service as well as the respected managers [Mr. Jinu (ph.no: [protected], sales manager), Mr. Renjith (ph.no: [protected], service manager) and Mr. Younis (Ph.no: [protected], sales manager)] negligence towards a customer. I hope no one in this world would have gone through the issues that I had to face just because I made a blunder mistake of purchasing your product.
On October 2016 Mr. Arun Antony (Id no: 9096271) came to my house for demonstration of Euroclean Xforce machine. After the demo he informed about the EMI feature and hence I paid the advance amount. On October 15th 2016 Mr. Arun along with another rep delivered the product but he did not provide the invoice bill copy. On October 18th 2016 when I switched on the machine, the machine heated up within 5-10 minutes and turned off by itself and then it would not turn on. This happens intermittently and not on a regular basis. On the same day I informed about the same to Mr. Arun and he informed that he would replace the product. I waited till November 1st and had to call him again as there was no response for the replacement. When I called him, he informed that he has registered the complaint and someone would come to check and replace the product. I waited for 12 days and still no one responded to the issue. On November 13th I was given the phone number of Mr. Jinu and I informed him the issue and also told him that if the issue is not resolved I would inform the bank to stop the cheque payments. Mr. Jinu gave me the phone number of Mr. Renjith and I contacted him on November 15th and informed the issue to him and he assured that he would look into the issue. I waited till Jan but on one responded to the issue. On Jan 19th 2017 I was given the phone number of Mr. Younis and I informed the issue to him as well. He contacted me back and informed me that he was reported the issue and a rep would come to service the product. After almost a month a rep contacted me and came to the house for the demo of a new product and informed me that Mr. Younis sent him. On Feb 2017 I went to Tutus tower to speak with the manager. I was then introduced to Mr. Renjith in person for the first time. I informed him about the issue from the very beginning. Mr. Renjith, in the beginning of our conversation, denied that he never spoke to me over the phone. I showed him the call recording and then I informed that I do not want the product. Only after meeting him, I was provided the invoice bill copy. He requested me to give a last opportunity and he would send a rep to rectify the issue within 24hrs. I waited for a couple of days and then contacted the customer care number[protected] and registered a complaint (complaint no:[protected] on March 1st as well as March 5th but no one responded to the issue. On March 17th a lady contacted and enquired if the issue was resolved or not and I told her the complete history and also informed that I do not need the product.
This is the whole story of the thrilling experience that I had to go through just because I made a blunder mistake of purchasing your “absolute worthless piece of crap” product from your company.
Now let me come to the exact issue. This is the worst kind of customer experience I have come across or would anyone come across in the entire universe. After sales, you do not give a value to the customer. Customer is not a priority to you. If the managers do not respond to the customers issue then why do you have such kind of managers. It is a shame to know that a big company like yours provide the worst kind a service to the customers. I am very much disappointed with the product as well as the service response that I have received. I do not want the product anymore. You can take the product and provide me a closure form. I already have 5 cheque bounces which I have to deal with the bank and henceforth if I apply for a loan it would get denied because of your cheque bounces. I have to face these above consequences because of your company’s negligence. If you could rectify the Cibil issue as well as the cheque bounce charges from your end as well as the bank, I am ready to take the product. If not, I do not want the product anymore. I do not want to hear the words “last chance or opportunity” because this has been an ongoing issue for the past 6 months and I have already given the last chance to rectify the issue. I know that your managers would deny the entire story, so I have recorded all the calls and can provide it to anyone if required. I hope you would provide a positive response to me. Do replay to me at the earliest. I would also like to bring to your attention that none of the phone numbers mentioned in the website do not work. Especially[protected].

Regards,
Joe.N.John
Phone number: [protected]