Eureka Forbes Complaints & Reviews

I made an online purchase of R O filter on 10th April, 2016. Vide my customer
ID is [protected]. For 20 days the product was not delivered. It was after a complaint to the Cyberabad Police and a request to the Bank to blacklist Eureka Forbes the product was delivered and installed. Now I shifted house in the same locality and requesting the customer care to reinstall at the new place for the last one month. Initially, the Bombay office entertained the calls and given a complaint registration No.97195326. But now, they shifted the responsibility to Hyderabad office. A couple of times I received calls from Sangareddy informing that one Vidyasagar will attend the work. The technician was adamantly replying he will not attend. Same was informed to Sangareddy people and Hyderabad Customer Care. It seems that customers are left to the mercy of the ground level staff. I purchased the instrument online, hoping prompt service from Eureka Forbes. Can the Forum help me to take action against the company and arrange the return of the product with losses. Sujatharaj Patnala

Dear Sir/Madam,

Warm regards!!

I, Mr. Debyendu Chakraborty, with registered mobile no - [protected] and cust id - [protected], resident of c/o- sandhya medical, court more, asansol-713304.
i purchased Dr.Aquagaurd magna HD RO+ on 01.12.2015 from one of the sales person of aquagaurd sales and service center located at saradapally, asansol-713304.
The water is from bore well, and after a water test he told that TDS level is approx 400 mg/lit, so he recommended me this product.
but after prolong use of 9 - 10 month, i am facing some health problem-like ankle pain, joint pain etc.
i tested the water in a reputed lab with two samples as follow -


BORE WELL – RAW WATER

pH

7.05


Conductivity

670

Micro-Siemens
TDS

415

Mg/liter

DR.MAGNA HD RO-WATER

pH

5.45


Conductivity

32

Micro-Siemens
TDS

21

mg/liter


As this water is acidic in nature and non-preferable for drinking, i don't have any other way else purchasing water from shop which is very costly.

i talked to the head of sales and service - saradapally, eureka fobes, asansol, west bengal center.They are not able to solve the issue, and instructed me to renew the AMC for 1-2 year and under that they shall change the membrane which can provide a TDS of 120-150 Micro-Siemens, as this product is purchased long ago but till cover under warranty.

As per Dr. Aquagaurd HD RO+ specification manual it is clearly written this product is recommended for high TDS 500-2000 mg/lit .

Due to mis-guide by sales person at the time of purchase and myself don't have much knowledge about water analysis, i purchased this product.
Even a token amount of Rs 500 as a token for booking collected by him till dated not refunded by him, and after enquiry i came to know he left the job.

As this is a serious matter - having a kid in home, this water is harmful to health and prolong use may cause death, and i don't want to spend any more amount on this product.

Finally, i am mailing you for a solution so that this case shall be taken care of immediately as a highly serious and important issue either by replacement of desired product or refund whichever applicable.

hope to here from you soon.

Regards,
D, Chakraborty

Dear Sir,

This is inform to you that 25th October-2016, service engineer of eureka Forbes, came to my home for second service of our water purification system with two in one compact cartridge. Within one year company suppose to give two free service. Last 4th October one year has been completed & the local distributor was called-up on 7th October for second service.

25th October the service person was came...

My customer i. d. no. [protected]: pramod kr. das, dhanbad, jharkhand:
Just after change of candles, under amc, complaint developped of"running direct water flow through m/c, m/c not working.
1st complaint lodged, vide request no. [protected], dt. 19.10.16.
Repeat reminder: daily from 20.10.16, till 26.10.16,
Each tme, got assurance that"urgent call", has been registered, with assurance for redressal, within 24 hours - but none turned up.
Ultimately, by chance the person of local service centre, dhanbad, was met and on request, he attended m/c, on 27.10.16, but informed that -:no any complaint has been sent from the concerned eureka office, till that day.
After that i again contacted euro help line, & same assurance was repeated, but a a matter of fact, no any endeavour was made from the h. o. end to even send the complaint to the local service centre, for 8 long days, despite repeated complaints.
This has become the wreckard service of the aqua guard service provider, despite grabbing heavy bi-annual amc charges. things has become worst & highly condemnable.
: pramod kr. das, advocate, c1/d1, sushila apart. bartand, dhanbad

Sir/ madam,

I have booked a wet and dry vaccum cleaner in the month of july 2016, till now i didnot received the product. I have issued a cheque on the date on 29th july and the cheque was been debited on august 17th 1399/-, and the cheque number is 008517 south india bank, and the receipt number which was been issued by you form cum receipt number is[protected] and the receipt number is 029775 it was been booked on the name of
T. Sirisha and we have been issued the complaint and the number is 96575292 it was been taken by jhansi.

I bought the aquaguard classic from snapdeal on 22/10/16 and registered with Aquaguard on 27/10/16 with service request no. 97366221. Till today no sign. Called local office at Porvorim who showed me newspaper report that Online warranty/ installtion is not available for online purchases. You should take this up with them otherwise your online name will be spoilt.

D/sir,
I purchased a gwpddrcmt00000 dr. aquaguard compact (invoice no.[protected] on 13.01.2016 from eureka forbes ltd. (salesperson-mr. biplob ghatak chowdhury, code[protected].
The said machine went out of order 04 times since installation. the technicians informed that the circuit board has been damaged and the same was replaced 04 times, the last time being 31.10.2016. they could not detect the actual fault.
Hence i feel disturbed through purchasing such a defective machine. i think that a faulty machine has been sold to me at full price. it will be impossible for me to bear repairing charge after the expiry of warranty period from january 2017 onwards.
In view of above i request you to kindly replace the set, dr. aquaguard compact machine to avoid future inconvenience as a very case and to save the reputation of your concern.
Y/f
Partha mukhopadhyay
Customer id: [protected].
Email: [protected]@gmail.com
Mob: [protected]

The service is not good.we are very disappointed by eureka Forbes. We have purchased new aqua guard Meghan before 1week it is installed but it has some problem we are calling again and again to customer care but the answer is same we sent today they will come we are waiting from 4 days but the person is not coming. We told already if you are not come and give service take it back will take another company purify. For new only you people are giving this type of service if it's old what we have expect from u people. Will take action for this.

I have renewed the AMC under contract receipt 23238952 in 2014 for 2 years. In these 2 years no servicing was done. Service person called me once and i told him to come after 6PM or on saturday but he didnt turn up. The purifier stopped working last week and now a person comes for repair and says the record shows they have serviced last year etc. He came home on Nov 2 at 6 PM while i get a message at 4.15 PM that purifier is fixed from Eureka Forbes. I guess their database is all manipulated and this is one of their way to cheat customers. Strict action be taken for forging records

My eureka forbes water purifier (Model - pearl) has an amc (No.[protected] valid from 22.06.2016 to 21.06.2018. The purifier went out of order in end of july, 2016. Since then, i made a number of complaints to the company but till date, the purifier has not been repaired. The details of complaint booking numbers are - 1.- [protected] dated 15.09.2016, 2. - [protected] dated 23.09.2016 and 3. [protected] dated 07.10.2016. I am sorry to say that the company only wants to make money by selling amc and then not responding to the consumer's calls. Attached is a copy of the amc.

This is regarding the Complaint against the Spare unavailability. My Water Purifier is under Service Contract, it is not working since yesterday. I have lodged the Complaint to Eureka Forbes Customer Care and lodged the Complaint, having the request no [protected] on 2nd Nov 8.48 PM, got the technician no but the allocated no was switched off. Again when I talked to Customer care then they have assured the Machine will be attended today.
Machine was attended and the Technician told me that Power Adapter is burnt and spare is not available in stock so it will be made operational after Chhath Pooja i.e. after 7th Nov.
Since company is dealing with such a critical Emergency Utility service so why spares are not available at Patna. Technician has also told me that the same problem he has attended at three other places and he has given the same commitment to all customers.
Is it the Service contract with Eureka Forbes for which I have paid more than 50% of the Machine cost for the AMC?
I want the resolution by today, if it is required then instruct service team to take out the Adopter from New Machine and make it operational by today.
A person can't survive without Water.

Hi, I am Sanjay Kapoor and had lodged a complaint # [protected] on 28th Oct'16 for non functioning of my RO and inspite of my repeated reminders to customer care as well as their Service area Head, none of the technician has visited my place. Everyday I get only one reply that technician would visit today for sure... The senior executives in the company do not come online and listen to the grievance of the customer & are always busy in meetings. My RO is under AMC till april 2017 and inspite of being paid hefty amount on AMC, I am bound to buy water from outside and have so far spent appx. INR 2500.

Even today when I called the customer care, I got the same reply that it would be resolved today. Will some Senior executive in the company look into it??????

I had submitted a request for service of a AQUAGUARD CRYSTAL PLUS UV i had bought in the month of Jun 2016. It is part of the free services due within the year from purchase. The request was logged on 18th October 2016. Request number was given as [protected]. It has been three weeks and nobody has still visited to take care of the same. In the meanwhile I have called your customer care twice to remind them about the same,

I had decided to escalate the same today via the escalate service request tab on your website. On doing the same it gave me a response that this service number is not valid. I have sms messages from you with the same request number.

Since i could not escalate I have had to re raise a request for service. This time I was given a service number of [protected].

This is not the kind of after sales service expected. Request resolution of this at the earliest.

Worst service by aquaguard, after requesting for several times and wasting my day service person came but water still tasting as chemical. What's the use if paying such a huge amount.
The provogue watch provided is damaged regarding that when called cc said to mail to [protected]@eurekaforbes.com but it's invalid email Id permanently delivery failure reply from Gmail.
Again called enquired spelling and sent invoice and damaged watch pic to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com too almost 20 days back.
Not got any reply till now.
If I ask dealer he's saying till sales our duty theron contact cc
I have got all recordings and mail proof planning to file a complaint in consumer forum.
The hell service from them

I have purchased a new water purifier 2 months back from adishwar showroom (Chandra layout - bangalore). I am staying in (Srinivasnagar sunkadakatte bangalore-560091) i feel very sad to inform that the purifier is not working from past 10 days. This is the 2nd time we are facing this issue. Even the technician could not fix the problem. He tells that the water force is very low, so it could not pump the water and failed to purify it, if it is so, then why we did not face this issue when we used it for first time. How come it was pumping at that time. The technician suggested us to buy some motor to pump water which may cost around 2k. I am really not satisfied with the service and product. I would suggest you the replace the item or fix the problem.
I hope again i wont face such issue once the problem is fixed. Better please replace the item if not i would suggest others not to buy eureka products.

Thanks,
Nagaraj ([protected]).

Dear sir/madam,

I have bought the above subjected eureka forbes production a year back and when i bought it i have been told that technician visit will be done automatically in every 3-6 months but there is no technician visit held in complete one year.

Apart from above, i am having issue with product that it is not working and when i complaint on 26th october 2016, everyday they are doing the wrong commitments till today (2-nov-2016). this very frustrating for us and my family getting sick for not having drinkable water at home. so, i started buying the filtered water from market.

Whenever, i am calling customer care they are just wasting my 30 minutes to complete the discussion and the call getting end up all the time with wrong commitments.

Details of my registration with eureka are as under:

Register mobile no. +91-[protected]
Name - anand prakash

Kindly look into this and help the consumer society by teaching lesson to the product company like eureka. your early and favourable response in this regard will be highly appreciated.

Regards,
Anand prakash

I purchased dr aquagurd on 3rd of oct 2016 and from 6th of oct we are facing leakage problem and from last 3 days water is not purifying.
We purchased machine before 1 month and called to customer care 3-4 times but they are not sending their technician. Every time they told that their technician will visit you and gave the complaint number but not processing any complaint at all.

Fraud - eureka forbes freedom offer (Online offer):

There was a eureka forbes freedom offer in month of august. Where-in the offer was; whoever will book the product (More that 15000rs) will get the provogue watch and will be shipped in 2 weeks.

I ordered the product on 16th august and till now (02-nov-2016) i did not get the promised gift. When will i get the gift? Otherwise give me my money back.
Here are my order details.
Cust id - [protected] date: 16-aug-2016
Txn id: [protected]
Mob: [protected]

Words about the customer service:
While writing about their customer service i am short of words. "worst/poor service" not carrying that much weight which i suffered during past couple of months.

Every time i call the customer service they assured that you will call back in 24-48 hours and gift will be shipped. One of the representative said that it has been delivered, i asked to verify the delivery then they said we will be shipping the gift again. I waited for couple of days and again called to[protected]Online shopping customer service) then they routed me to the mumbai customer care[protected].

Below are the conversations/communications details (The earlier was not mentioned):
15-sept-2016 - complaint/request number[protected]
24-oct-2016 - complaint/request number[protected] this time i had word with zhakir (Senior representative as he said). He also assured me a call back in 24-48 hours and query resolution but nothing has happened.

I would like to have concrete answer to my query and stop the mental harassment which i am suffering. Now i am about to take the decision to throw out the eureka forbes product and get my money back. Such a poor service...

I bought a brand new eureka forbes smart uv water purifier on 10.10.16 and they installed it on 15.10.16. on the date of installation itself it could not be completed as the product was defective. i have complained this several times on their customer care telephone as well as to their local office in kochi, no one has bothered to address my issue. my complaint # is [protected].

Sir,
We have a aquagaurd machine you have repaired 3 months back but
Now it is not functioning well so we request you to take action. Water is not
Flowing properly that electricity is on but the equipment is not working.
We have a contract period from[protected] to[protected].

From :- amita biswal
W/o - nirod kumar biswal
At - subarampur, balasore.