Eureka Forbes Complaints & Reviews

I bought a Eureka Forbes Vacuum Cleaner - TRENDY WET & DRY DX from Flipkart on 8th Jan 2016.
We use the vacuum cleaner mainly to clean the carpet and cove lighting areas only and nothing more.

But we have already given 3 times for service and we cannot spend half the time giving a new vacuum cleaner for service again and again.

Kindly give us the full refund of it or replace with a new one.

Name Mrs suhasinee s. Sankpal, pune 14, product model- AS AQUAFLO DS- NEW (2014), from[protected], its not working, so i was complained many times by sms, calls and email, but any one not came to solve problem of filter, from 8 oct i am purchases water..this is my financial loss. Please attend my complaint. Who will pay me compansation for my financial and mental loss.

Hello Sir,

I write the below mail with High regrets.

I am totally dis-satisfied with the way the Customer Service is handled by Eureka Forbes representatives.

This is a serious issue which was neglected and nobody from customer care representatives took necessary action to resolve the same.

I bought Aquaguard Enhance RO + UV on 28th June 2014 @Rs.16490/-.

AMC was also entertained on 4th January [protected]@Rs.4580/-.

The Machine is under repair since 15th September 2016.

I placed several complaints since 20th September 2016 till date. Details of Compliants are furnished below.

Customer ID No. [protected]

1st Complaint: Request No. 89275298 dated 20th September 2016

2nd Complaint: (Escalation No. 96930249 dated 23rd September 2016)

3rd Compliant: (Escalation No. 89428215 dated 27th September 2016)

4th Compliant: (Escalation No. 89469420 dated 29th September 2016)

5th Compliant : [protected] dated 15th October 2016

6th Compliant : (Escalation No.[protected]

So Many Private calls made by me to the customer care went in vain.

Though the Machine is under AMC Coverage, I am buying Mineral Water(bubble top) since 15th September 2016 by paying Rs.50/- Cash per can.

This kind of poor performance at your side will damage the name and fame of Eureka Forbes Brand.

Hence, I request you to make urgent arrangements to get the Machine repaired urgently without any further delay.

I am totally stressed and am in mental agony because of this issue.

If Incase, there is no expertise to resolve this issue, I would kindly request you to take back the Machine and refund the AMC and as well as the Machine Cost.

Expecting your kind co-operation

yours truly

S. Balasubramanian

Retd. Deputy Collector

G2, Udayam Flats, No.5, Teachers Colony,

West Canal Bank Road, Kottur,

(opp to kotturpuram railway station)

Chennai - 600085.

Mobile : +91-[protected]

A complaint raised on 13th October not resolved till 17th Oct late evening despite repeated assurances. Company's call centre executives have no answer, i took number of the area manager who doesnt answer my calls after repeated attempts, i take number of the local service centre from where the technician is supposed to visit but that number again goes back to the customer call centre on IVRS.

I asked Company's customer care executives to transfer the call to your seniors and after 3 attempts, they still cant get me to speak to your seniors because the call disconnects everytime they try and transfer the call. And it seems there is no concept of call-back etc in your whole company,

This is the worst customer service i have ever faced not because it has taken longer than expected to resolve but because nobody in your entire system feels the responsibility of giving an answer or calling back when trying to reach back.

I have purchased Aquaguard classic purifier on the date of 11th September 2016 but due to higher value of water TDS, we are unable to use this purifier.

So i requested to return the product. My return request id is : #002558
Invoice No : [protected]
Order No :[protected]

I generated request on 29th September 2016 for refund but still no action has been taken from the team.

Only answer which i'm getting from their customer care executive is they are doing on it and they will clear it soon.

No response from coporate office mumbai no 30449700 and couldnot get contact no of anu kotian customer complain head contact no. Their website for escalating service request is not working at all - then whom to contact for grivences??? Jayesh parikh cust id [protected]. No response from your corporate no is the first issue. Another issue is that your website containing link to escalte the issue is not responding. What to do???

Dear sir,

We have purchased dr. aquaguard magna hd ro+uv worth of rs.17490 vide your invoice no.[protected] (order no.[protected]customer id [protected]) (our cheque no.613276 dated 14.9.2016) we regret to inform you that till date installation not carried out inspite of our repeated reminders. our complaint register no.97159931. if you have a problem to install the product. please return back the amount take your product.

Hi,
We brought DR.AG MANGNA HD RO 6 months back . Suddenly water supply is getting stop, from last two months we have complaint 4 times . Before buying brought dealer told its good for salt and soft water . Now they tellings its good for only salt water thats the reason its not working properly. We asked repair engineer what to do he answer was worst he was telling whenever not working raise a complanit we will come and do . We need permanent solution for this . for every 15 days we can raise a complaint . SR no :[protected]
model -SG NECD0295 . Name :bala goud number :[protected] .We want to replacment .

Regarding my free gift
I have not received my free gift micro filter bottle.
Why you do't send my Free gift.
Phone no [protected]
E-mail I'd [protected]@gmail.com
Address:- dineshkumar, house no 384/83, type -second, new colony's kasimpur power house, aligarh( up)
Customer I'd:- [protected]

khgkxhkgzgxoydyodhxhxhoxhxhzgsydydyyzysysysydhxhxhhdfhdxhdhdudd

I have booked the aquaguard reviva uv (Gwpdrevuv00000),
Online. Shipping address - name : senthil konar, 102, sumeet chhaya apts, plot a/213, sector 20, nerul, near balaji temple.
During installation your technician found that it was faulty - mother board to be changed. I had compliant to customer care that i would like to return the machine and refund the money back to my account. Since it is new, no need to repaired or replace mother board. Your customer care also agreed to send the technician to take back the machine.
So far no body came and taken the machine. More than 10 days are over. Please do the needful urgently. Customer compliant no. 97157974

Vijaya - [protected].

The above said RO is creating problem and was repaired several times by company mechanics, but not working properly till date. Last request made by me on[protected] vide reference No.[protected] requesting to replace the RO; but still we did not get any response from the company.

We really became fed up with the service of this company, is this the way of providing services to your customer?
Please let me know when can I expect replacement of my RO water purifier, otherwise I will be taking strict action and file a case in consumer court.

Waiting for immediate action from your end.

Thanks,
Prashant Singh
[protected]
[protected]@yahoo.com

I bought Forbes Trendy Steel Vacuum Cleaning machine on 23rd January 2016.
Machine is not working from 27th August 2016. I raised the complaint on the same day, Eureka forbes Technician visited my house on 2nd September 2016 and informed that there may be problem of Motor in the machine. As the machine is in the warranty period, we will replace the motor with in one week. But they haven't replaced and called to the customer care office but no use. Whenever I use to call them they will tell technician will visit your house by tomorrow 10 AM, but no one will call me or visited my house. Below are the complaint numbers registered for the issue.

88950442
89319200
89555596
89652412

I didn't understand for solving the small issue why they are taking so many days and not even confirmed what the actual problem exists in the machine.

Model UV+

taken amc from Eureka Forbs Dealer and after 6 month they came for maintenance. after 2 month I have contacted them for filter cleaning .. and they are not taking call ..

then i contacted their office in Kochi and given my ID, they told that there is no AMC in my name

(Service franchisee taken my money and dint show it to company - My money Gone Rs. 1, 500 ) they longer working with...

Hello,

I am writing to you from Salt Lake City, Kolkata. We had purchased a water purifier through one of your sales men Mr. Santanu Sadukhan on 22.07.2015 with an order number[protected] . We had been using various models of Aquaguard ever since I can remember. Before the date of purchase of this particular model we had been using another Aquaguard with AMC taken for three years which would have expired in 2017.
So during sale, Mr. Sadukhan said that he would add on the AMC to the new aquaguard along with two years of free AMC for the new one. But after repeated calls, he is yet to give us the letter on AMC.

I had complained to your customer care regarding this and the docket number for the same is 95010043. It has been two week since I lodged a complaint and there has been no update about it. Kindly look into the matter and let me know the progress of the resolution.

After multiple complaints and follow ups, we are now using unserviced aquaguard. What an excellent customer service to a loyal customer of 30 years!!! I did not ask anything for free, just the service for which I had paid for.

Seems like I should take legal action.

S Arefin

I purchased aquaguard magna on 4 June 2016. Within one week there was some sensor problem and now after 4 months the water is showing more than 500 TDS.
Even after repeated complaints no Service is done and no response for 5 days. Several Sales people will come everyday but Service is nil.
I am not recommending any of the Eureka Forbes products.

I placed the order for euroclean wd x2 model Vacuum cleaner on 13th sept with Eureka rep who had come for a demo and he asked to me to add a employee referral code. I received an email immediately of order num and customer ID and delivery was supposed to be made in 4days. First I called the Eureka custcare who couldnt find the cust/order num and then i reached the agent who had helped me with the demo and purchase, who spoke to his manager and an email chain was initiated but nobody on that email did anything . that took almost 2 weeks time. In the 3rd week, the agent said he had opened a cancellation request for me and I was going to get my refund in 4 days. Lastly, Exactly after 30 days from the order, I still have not got my refund.Please guide me with further steps.

Hi Team,

Four days back we had faced issue in our Aquaguard RO enhance machine, Machine stopped working at night and required urgent repair, Pure water was required for our guest and small kids at that time. I have gone through internet and search for aquaguard service. Please check the attachment for same. I got one mobile number in the internet next to www.eurekaforbes.com. I had called to the person and asked for service,...

Eureka forbes team

Order number - [protected]
Customer id - [protected]

I am writing this to strongly complain about the promises which your (Eureka forbes) sales employee gave while selling the below product (Dr aquaguard magna hd ro + uv worth rs 17490 on 26-sep-2016 2:49:12 pm)

Product code product name quantity amount (Inrs.) transaction date
Gwpddrmru00000 dr. Aquaguard magna hd ro + uv + mineral cartridge + biotron 1 17, 490 9/26/2016 2:49:12 pm
Total amount (Inclusive all) 17, 490

Employees names: vijay and rakesh mobile: +91 [protected]
Employee code: 9076761
Attached is the bill of the purchase. Employee code is mentioned in the purchase. These guys ensured that they meet their targets and appraisals by selling products but nobody knows how much customer has to suffer.

Here is my story. I was told that i will get:
1. Same day installation - it actually took 3 days to complete installation - i had to call them several times (Cost me my phone bill), as they went escaping and it was me who actually made it happen in 3 days otherwise i dont know how much time it would have taken.
2. Life time free service - they told they will give lifetime free service (No visiting charges), and even after installation on 29-sep-2016, till date i havent received warranty card of life time free service. I was told by vijay he will come back after 2 days and provide life time free service warranty card. Even after making several calls i havent received till now.
3. Rs 875 discount amount - they told they will give rs 875 discount amount, till date i havent received discount amount. I was told by vijay he will come back after 2 days and — provide discount amount along with life time free service warranty card. Even after making several calls i havent received till now.

This has been ordeal for me and my old parents. I was there at the time of installation. I got the installation done by following up with these guys.
Now i am not there at my home. My retired father has to make calls to these fraud employees of yours daily. He even visited their office. They are making false promises as before.

My point is even if i had gone without them (Straight from your website), i would have got better service and no false promises.

I believe this is not the tata service for which tata is known for. Even i am current tata employee, and this is not what i expected. I didnt think much before purchasing from them since i had the trust of tata.

I request all the issues to be settled and my phone bills and the painful experience to be reimbursed. And please ensure that your employees dont do this again to another customer
They should not get any credit for this purchase.

On oct 7, 2016 while our house help was washing dishes, the eureka forbes ro fell and injured her on the head. I called the company on the same day to check the fault and fix it. The reason it fell was that the plastic behind the ro which sits on the nails on the walls just broke. This is a huge defect in the ro.

The technician came on oct 8th, inspected it, and said he would bring the parts and repair the machine on oct 10th. No one came on 10th. I called 2 times, i was assured the 1st time they would come before lunch, 2nd time i was assured they would come by evening. No one came.

I again called in the evening. I was told they will send someone next morning. Noone came.

I called the next afternoon, i was told someone will come by evening. No one came.

It's now 10pm on oct 11, 4 days after the day the ro fell and injured a person. Eureka forbes appears to be a heartless and anti-customer from it's behaviour. It is shocking to see.

Gaurav bakshi
[protected]
R/o sector 21, noida

I entered in to an amc with eureka forbs for my aquagaurd classic model. I got an sms stating technician will attend the annual maintenance in the month of september. But no response and hence i send a service request and received a number :[protected]. No body responded till october. With my contacts i collected mobile number of kerala service head and also ernakulam service head. Later on the kerala customer service escalated it to chennai. Still no body attended. Later on up on further follow ups i got one sms that a service technician will attend the same. Yesterday evening i got and sms the same was attended by the technician and the complaint is closed. I am following up for past one month and no body is attending the service. This is cheating. Literally frustrated yesterday again i called kerala customer service and they promised service by today 12 pm. Still no body attend the same. Please resolve the same or return the money they taken for amc.