Eureka Forbes Complaints & Reviews

This is reference to my earlier complain no. som 78797 dt. 20-10-16. it is regretted that after a considerable time has passed, neither any reply has received nor any salesman visited to my residence for demo of the vaccum cleaner though mr. susanta sarkar, salesman, [protected] assured me that he will demonstrate after the durga puja. now i have decided that there is no value of assurance of the said salesman and in future i shall not purchase any thing from the so called reputed great eastern trading co, kancharapara and also forbid my friends/relatives and others to purchase nothing from the said trading co. only for their sales representative like mr sarkar who did not care the customer.

Hope, your favorable decision will satisfy me.

From : somnath bhattacharyya, m. no. [protected]
20/1, s. s. lane, p. o. bhatpara, dist. 24 pgs. (north), wb, 743123.
Email id - [protected]@gmail.com

I have made a services request for my water purifier ( Ref. No.[protected] dated 22nd Oct 2016). There was no response to the same. I contacted Eureka forbes again on 26th Oct. The person who took the phone promised me that the technician will attend my unit on the same day, in futile, even on 29th no body has attended my complaint. Today I called again the reply was that my complaint is handed over to managerial level, What is the comedy, is the manager who repairs the unit, I am a standing customer for Eureka forbes since 1988. This is my first experience that a service request shall be attended only after getting manager’s permission. Eureka forbes achieved the sale and popularity only by mouth to man communication. Beware that now social media is very active and people who behind to tarnish the Eureka forbes will be fired. Don’t prompt the customers to go for other levels, Do your duty to customers sincerely. Take necessary steps for repair my water purifier and take notice that water purifier is a daily needs machinery.
Advocate. P.H.Haneefa Rawther, Special Public Prosecutor (Narcotics), Thodupuzha ( Kochy)

Sir,

My uncle (s. trinadh) and me went to eureka forbes sales & service office which is located in mogalrajapuram, vijayawada on 22nd august 2016 and had given advance of rs 2000/- to sales person mr. venkat (contact#[protected]) for the purchase of aquaguard magna hd ro+uv. mr. venkat provided bill to us which is written manually by him (bill no: 019143).in delivery challan, the po date was mentioned as 24th aug 2016. we were assured by mr. venkat, that installation is done on sunday, 28th august 2016. but installation is done on 31st aug 2016. we had given the balance amount rs 15500/- to the person who installed. we were surprised that we didn't get the gift watch (provogue watch) and gift voucher as promised by mr. venkat (sales person), that we'll receive them from the installation guy at the time of installation. we had spoken to the delivery representative mr. gopala krishna (contact#[protected]) over the phone. his name was mentioned in the delivery challan. when we asked gopala krishna for invoice bill and the gifts - he said "you get the invoice bill and gifts in courier in another 20 days". but till now we didn't get the invoice bill and gifts. later so many times my uncle called murali krishna regarding invoice bill and gifts. when my uncle called him for the first time, he said "i will look into it. you will get the courier within 2 days". it happened like that when my uncle called him for the second time also. but, later on there is no response from him. after that his mobile number was switched off. finally i raised a complaint 2 times by calling the customer care. still my uncle didn't receive invoice bill and gifts - though more than 2 months are passed as one madam from customer care told when i raised complaint first time that it will be resolved in 2 days. the same thing happened second time also, when i had given the complaint for the second time (service req no :[protected]. at least now you should send the invoice bill and gifts.

On 15th october 2016, i called customer care second time and spoke to one madam who assured that she will courier it. but no courier as she promised.

Eureka forbes is a brand and what kind of service is this from them? why are you people that much irresponsible. either you send someone to give the invoice bill and gifts or courier it to the following address. by seeing the advertisement, we notice that eureka forbes name is top class brand. but while coming to the service it is worst. really, you are giving trouble to customers with out giving value to customers. my uncle lives and works in chirala town, which is 102km from vijayawada. he came to vijayawada 4 to 5 times to speak to the concerned person in eureka forbes office. coming to vijayawada to solve this issue is unnecessary waste of time, travel and more over expenses

Details for your reference:
—

Complaint given for the second time on 15th october 2016. (service req no :[protected]
Customer care executive name : pavithra

Dc no : 28167467
Order no :[protected]
Po no : so46320
Po date : 24.08.2016

Customer id : [protected]
Customer name : trinadh s

Requesting to send the invoice bill and gifts atleast now without delay any more.

Address to send the courier:
—
Mr. s. girijapathy
D. no : 61-16-9a,
Neelaveni road
Ramalingeswara nagar
Vijayawada - 520013
Tel: [protected], [protected] ; landline:[protected]

Hope we get the required invoice bill and gift now... if we won't get then there is no other option for us except to file a complaint in consumer cell.
Eagerly awaiting your reply.

Thanks & regards
Praveen kumar. d
Mob no :[protected]

On 27 Oct I have purchased new aquaguard after purchase I have make a call on toll free no than customer advisor give me another no I tried to make Call to the no that was given by your sales executive for several time I.e [protected] but no response .so it is requested kindly send the aquaguard installation team on mentioned below address.
H.NO 27
RAMBIR NAGAR
AURANGABAD
MATHURA (UTTAR PRADESH)
281006

I bought an under the sink RO. I had already purchased a Geneus+ model and had a very very bad experience with the service, despite buying AMC. I was stupid enough to buy another product from Aquaguard. the sales person promised that it will be installed perfectly the same day. It has been 3 days and they have tried installing it 3 times. It is leaking profusely. I have called the service so many times and followed up many many times. They don't even have the professional courtesy to call me back and tell me the status. The installation guys are not trained well. They end up doing a really unprofessional shoddy job. I am extremely disappointed with the service.

Customer id : [protected]
Customer name : neelam shah
Order date : 13/09/2016
Order id : 171019
Installation date : 19/09/2016
Agent's name : virendra yadav
Product name : dr. Aquaguard (Eterniti)
The faulty product was installed by : lavkush pathak

At the time of the installation only, it was seen that there was a complete leakage of water. Mr lavkush pathak, (The person from eureka forbes who came for installation) told that it was because of broken quartz glass.

Hence on installation feedback checklist, i lodged the complaint as follow. I wrote, 'this machine which is installed just now, is faulty and hence not accepted. Required to be replaced by fresh new machine.'

I talked with immediate concerned authorities from eureka forbes for the same. Almost one month has passed, but i have not yet received replacement.

Though there are so many companies in the market, i purchased it from your company for your reputation, which is going to get spoiled by very bad customer care service which i experienced.

Can i once again request you to give me replacement for the said above faulty machine at the earliest and oblige? Can i also request you to do the needful at the earliest and save the precious reputation of eureka forbes?

Yours sincerely,
Neelam shah

Contacted Eurohelpline on11th Oct.for service. Service request No.[protected]. Allotted to technician Mr, Kiran on17th Oct. Didnt turned up. Again they allocated to technician Mr.Dhanesh on21st. Technician didnt turned up. Reminded again. But to my surprise they send a message "Your service request has been completed by service technician Dhanesh - Eureka Forbes" on 24th. For this I again reminded. But till date no response
Customer id: [protected]

Sir this is to bring to ur kind notice that i had lodged a complaint of dr. Aquaguard ro on 25th of october. Getting no response lodged a complaint with their customer care cell at bombay thru email. They assured that someone would attend today but no one even bothered to even call up. Since three days we are nor able to have water from our ro. The company have signed an annual contract with us but this is the way eureka forbes is treating its customers. Never had such a bad experience. I would like to forward my complaintwith this company so that quick action is undertaken. My customer id with eureka forbes is [protected].

Hi,
This puja mandal from kolkata. i bought a dr. aquaguard geneus plus. my customer id is [protected]. my aquagruard was installed on 24th oct 2016. on that very day it showed leakage problem. i complained on 25th oct 2016 and requested for replacement. but i have not got any response from eureka forbs' side. this is not expected from a reputed company like yours.
This shows that they don't show any concern for the customer once payment is done. i trusted because because it is a well known company and bought the latest model. but, my own experience is not at all good with product, customer service and the sales person as well.

I would like to draw your attention towards a perennial problem I am confronting with WORLD CLASS EUREKA FORBES Brand. This harassment tragic saga is all about an order which was registered via order id [protected] on dated 29-Aug-2016 after making full payment i.e. Rs 12990-/ through my credit card. I was promised to get smooth delivery and it would take 10 to 12 days for same. But after desperately waiting for almost 20 days, nothing has been done. I was shocked by this delay esp. With Eureka forbes which claims to be India’s no. One company in its segment. Finally after getting irritated towards delay part, I cancelled the order on 15 - Sep - 2016 with Ticket No:- 2431.

On three to four month ago, i bought your product (elegant ro)

My services request no [protected] of 25 october 2016. regarding ro elegant.
There is no response to my many requests, your manager and service staff are totally uncooperative.. not even a call. they don't take call also.

Still your company executive is not come

Thank you in anticiapation of positive response.

I have purchase the above product on 9th oct 16 but till date the same has not been installed even after repeated calls and complaints. Has the service of eureka forbes a reputed name in market gone down the drains. I am available only after 6 pm which is informed to technician mr. Hyderali but unfortunately the guy is least bothered about services. I have also lodged complaint about technician but no help has come from eureka forbes.
In case eureka forbes is not able to depute technician for installation i would like to return the product back and purchase some other quality product where customer is treated properly.

I had lodged the above mentioned complaint on 23/10/16 but even though 3 days have passed but no one has attended to the same. In case Eureka Forbes cannot provide the services they u should close down the shop & refund my AMC changes for two years. It seems that ur service provider has closed down the shop as they r not picking the phone for last two days.The company should also do the same.

I bought the Aqua Guard Aqua Sure filter from Reliance in July 2016 for my mother's house. From the time it got installed it was leaking at the bottom of the machine. I have so far registered 5 complaints. We had 2-3 service engineers visiting us but no one was able to find the reason until last service engineer who said the level indicating sensor was wrongly installed and hence it did not defect the level resulting in the leak. He said he would come again and replace some of the defective parts. This happened a month back. After that no one turned up and no one is picking up the call. We are buying water cans and using it. Pathetic that I bought a machine for Rs. 21000 but buying water cans.

CAN SOMEONE TAKE THIS UP ON TOP PRIORITY AND HELP RESOLVE THIS. ELSE RETURN MY MONEY.

COMPLAINT #s: 88281533, 88353476, 89352935, 89398473, 89437304.

We have received 1 no. of Aquaguard Pure Chill 80SS UV Make" Eureka Forbes Ltd.against our P.O No. CDH/2016-17/Order/18 Dt.12/10/2016from Ms. Pramukh Enterprises, D-38, Vrundavan Township, Opp.Nageswar Mahadev Temple, Harni Road, Vadodara-390006, one of your Authorised Distributor, " but while we open the same in presence of your service Executive we found that the Aquaguard is a scrapped one and it is not in working condition.
How can it possible please clarify the matter.

Thanking you

From Central Drug House Pvt. Ltd,
Plot No.D-2/CH-9, Dahej-2,
G.I.D.C, Dahej,
Tal-Vagra, Dist- Bharuch,
Gujarat

This is a notification to all my friends and family here on digital media to be careful and beware of eureka forbes, which sells aquaguard. This is the most unethical company. Eureka forbes sells their aquaguard under the promise of service, but no service is provided. Repeated phone calls to their call centres have no effect. They keep giving answers like your complaint is open and we shall look into it, whereas all that is required for them is to send a technician to repair the aquaguard. When you call up their customer service line it plays a song of pledging to gift 5 litres of clean water. I ask what right does this company have to talk about such pledges when it cannot even service its existing customers. Complaint was done on 22nd of october, 3 full days have passed, we do not have any water to drink at home and these people say that they will look into it when the time comes. On my last complaint i was kept on hold and then they transferred the line to the "concerned department" while the stupid nonsensical pledge went on playing in the background, and after a while the phone was disconnected by them, which goes miles to prove that they have no intention to service customers but yes when it comes to selling they will come all over you... Beware folks of eureka forbes and its misleading promises, never buy aquaguard, it has no service...

We purchased dr. aquaguard geneus+ for home use around 2 months back in agra (used by 2 persons - water consumption 15 liter/day). purifier is not working for past 8-9 days (~17 october). engineer visited yesterday (24 october) and cleaned outer filter and told inner sd filter is damaged which is leading purifier go non-working.
Today same engineer (mr. krishna from gandhi nagar service center) visited and tried to install compatible filter instead of original filter. after being asked to replace with original filter engineer diverted us to call service center ([protected]), when we called service center, they further redirected us to mr. lalit saying filters are unavailable for this product since manufactured. finally mr. lalit has taken 1-2 working days time saying original used filter will be installed in the product as they don't have new filter and company never gave them new filter for this product. please help us in getting refund or replacement (if original filters can be availed in the coming time) or new filter.
Kindly look into the matter on priority basis and resolve the issue.
Thanks in advance!
Best regards
Himanshu hasija
[protected]

I had purchased an aquaguard water purifier - geneus ro + uv model on 30th september 2016. Ever since that time, i have been calling aquaguard customer care for one of the other issue. First time there was an issue with the water taste. I had called the customer helpline multiple times and they came only after 10 days to resolve the issue. Within few days, we had another problem, to which i am calling the helpline numbers everyday, but getting no help. They say that kent has a bad reputation for service but i can say that i am having the worst ever experience for aquaguard. They should resolve the issue within 48 hrs of complaint booking and first time they came after 10 days and now its been over 7 days of complaint booking for the second issue and no one has come to check the issue. I don't recommend to anyone on buying aquaguard ro uv water purifiers as they come with a lot of issues and technicians have a very limited knowledge to address the issues.

I have raised an incicdnt 97211615 and again raised another one on 19th oct 97255885 for reinstallation. Although the sla is 2 days. No installation has happened.
Also customer care tells that technician will come today and no one turns up.
There is a ggr number provided [protected] which is suppose to be escalation. But no one picks up the call.
If you call them for new product or amc they will be at your doorstep day 1 but for service they are very very poor. I dont recommande this product.
Service and response is very very poor.

Eureka Forbes is not giving me service even when I am in contractual period. It's the 3rd time I am complaining in the same week. Still no body came to service the water purifier.

The complaint starting Id which I registered on eureka Forbes site was [protected], [protected], [protected] etc
Consumer Name - M L Singhvi
My address- 120 chetak circle udaipur