Eureka Forbes Complaints & Reviews

Hi Sir/Madam,

This is bring to you notice that we are facing an issue will the faulty equipment, We have bought the Aquaguard NEO on 3rd May15 via Bill no 14611
(Franchise Mark Enterprises Near JMD Garden, Sonha Road, Islampur, Gurgaon, 122001, Ph.[protected] and installed on 25th May 2015. We have faced
the issue in Mar'16 (Cut-off not working, hence water is not dispensed). We have complained to their call centre and complaint registered.
after continues follow-up there was one visit and it was identified there is fault in the cut-off chip. Since then we are struggling and running pillar to post
to get the chip replace. We have been told that chip is not available, its now more than 3 months. Following are the complaint number register.

[protected]Complain registered)
[protected]Complained no issued by Sujeet)
[protected]Complained no issued by Ishak hasan)

Follow up discussion on call centre with Kaveri on 28th Apr. She told us that request is closed, we have insisted and got it opened.

We have called Arvind the technician, Kapil Aread head of Aquaguard Gurgaon. We are continuously following up with them but not response
Today when we have followed with Arvind he clearly told that he will not be able to help and cannot able to do it.

We as a consumer are stuck, to whom we approach and get it fixed,

Pls help in getting it fixed or replaced the faulty instrument.

We have also written this complaint on Aqua guard complaint email id, but no response.

Regards

I have registered a service request with you from 11th June, till date no body has bothered to even call me.

My initial complaint no is[protected], after 4 days they changed in to 87641608, but still no body tried to contact me or call me.

somehow i managed to get the number of Mr. Joseph from Mumabi (area manager), his no. is [protected]. But he stopped picking my calls after taking to me once.

My issue is still unresolved, kindly help.

A helpless customer

My service request number : [protected]
Such a poor service attending customers. I raised issue several times in last 5days still nobody attended for services. They call daily with new excuses like door number missing, street number missing... I am really frustrated using this company's water purifier. Even the person who sold me reviva ro model, has not even given original bill. I have only transaction bills of 14500 rupees. He is picking calls now. I am writing against eureka forbes to cheating and misguiding the people.
Raised issue : 12-june-2016 pending till now.

My consumer code number for the service contract is [protected] (H. C. Pradhan). My contract is for 3 years since 30/12/2013. No technician from you visited us since 12/06/2014. Further i phoned up your contact number[protected], who promised me to send a technician within 2 working days. They gave a complaint number [protected]. Today i got a message that one mr. Nitin pawar will be visiting us. The person never visited us, in stead i got a message that he has competed service at our place. The phone number of the technician given is also wrong. All this is amounts to cheating.
Please, redress my grievance immediately. Not only my complaint should be attended, but i should be compensated for the period for which i was not given any service and for the mental harassment your system has caused to a senior citizen (I am 69 yrs old).

Name: chandrashekhar shetty.
Contract receipt no[protected] dt. 02.3.2014-[protected]
Type of contact: service contract amc
Contract period: 02.03.2014 to 01.3.2016 (2 years) fully paid amount in advance.
Complaint :
1. Contract started on 01.03.2014 same day new candle changed.
2. As per log sheet done on 17.3.2015 (Dummy entry created saying that door locked) no call from service engineer.
3 dated.31.3.2016 evening 5.00pm service engineer came for renewal of contract without knowing 2nd year service contract not done 2nd candle not changed.
4. Complaint booked by me on 31.3.2016 at 7.05pm against complaint number no 86404405 dated 31.3.2016 closed without our knowledge.
A) complaint was lodged saying that 2nd year service not done.
B) candle was not changed f y 2015-16 which was suppose to change by
March 2015.
No response from service engineer just closed the complaint by his own
5. Again complaint lodged on 15.6.2016 above said same matter
6. Same was attended without any candle.
7. Dated 15.5.2016 i spoke to service head of andheri branch mr anil trilotkar (Mob: [protected]) regarding this matter
A) extension of contract which was missed for 2 nd year f y 2015-16
B) no action from mr anil trilotkar till 16.6.2016, service engineer came to our house as a visitor without candle, without any further action,. Without any communication with mr anil trilotkat.
C) again i have called mr anil trilotkar, when he took on conference to your franchisee incharge mr krishna yadav. He is shouting at me and saying "are you sleeping last year?"
"we will not renew your contract"
"wherever you want go you can go and complaint"
"whatever complaint attended on 16.6.2016 it will chargable"

What a surprise when mr anil trilotkar on conference he is not responding to all this conversation of mr krishna yadav

Question
1. Whether mr anil trilotkar is involved with your franchisee man?
2. Whether mr anil trilotkar after knowing all the fact keeping quiet. Why? It means he is supporting franchisee man
3. Don't you think that customer is neglected totally from eureka forbes side?

I want to have personal discussion with top authority who is having decision power along with mr anil trilotkar and your franchisee person mr krishna yadav who is rudely behave with customer.

I want to know who has given authority to mr krishna yadav to behave bad manners with customer.

Waiting for your positive reply

Thanks & regards
Chandrashekhar shetty
B-104, manavshtal heights,
Near ashok nagar,
Marol military road,
Andheri east,
Mumbai 400 072
Mob: [protected]

Customer id : [protected]

Pls go through the below points, even mark compliant as a high priority no one called or visited my place

I am really unhappy with service providing to me, i have decide to return back the product. Please go through the detail e mail and give me proper solution.

I have booked my product on 02.06.2016 morning after long follow up i received the product on 09.06.16 again for installation follow up it happened after 2 days on 11.06.16.
As per service engineers instructions follow the producer unit work for one day. From next day it’s not working called up to the person who had come for installation he told me to call service center to raise the compliant.

From monday i am trying reach right person noting happening, today i got the ticket no 95758383, he assured me service will done before 3 pm dt15.06.16. Till know nothing happened i don’t which door to knock now.

Know i have decided claim the charges again m/s eureka forbes for mental tension given by them.

This is to inform you that the brush of srubbing machine is spoiled. it is difficult to identify the model number as it has become invisible. Its a six year old machine. The service office at Bhubaneswar says that the item/accessory is not available in the market due to machine being out-dated. Since we are regular customer ( Educational Institute) of Eureka Forbes and even purchased expensive machines and in in bulk, we would request to kindly look into the matter and suggest us what necessary in order to make the machine operationable.
Looking forward for your quick response.

I'm Neena Barnwal, a resident of Faridabad 766 Sector 28. We bought a water purifier from eureka forbes on 8 June. Before installing it our water purifier was giving a TDS of 650 which was too much and had a bad taste. Buying Aquaguard we were assured of one year warranty with free replacement of all parts including the filter membrane. On 12 June the water still had a bad taste. On 14 June I registered a complaint in which the aquaguard serviceman, Santosh came on 15 June. He checked the water TDS of aquaguard. It was again 650. He checked the new aquaguard membrane and found it to be choked and not working. Now they are saying that they have to take special approval to change the membrane which will take time. I'm still drinking the same bad water which was before installing aquaguard, even after spending 14, 000 rupees on buying it. We bought it through Chawla Electronics.

On 29th september 2015 i bought the dr. Aqua gaurd water purifier ro+uv model from eureka forbes seller mr. Kamlesh gupta [protected]. After 2 months from the date of purchase there was a regular problem that the water was not comming in my water purifier every week the service boy of dr, aquaguard came he used to clean all the filters and the machine worked properly for a week and after one week again the same problem occurs i have complained abour 10-15 times for this problem but every time the service boy came and cleaned the filters but the same problem came again and again every week when i called mr. Kamlesh gupta for telling him this problem he said that this is ro+uv madel that is why this problem will occur every now and then. Now the problem is how can a customer use this type of machine whenever i complained about this problem by calling eureka forbes customer support the person who attended the call was unable the register my complain as every time there was a problem in their server after my complain is registered the service boy used to take 2 or more days to come at my site now please tell me how can a person live without drinking water for 2 days. Once the service boy told us that you can get permanent solution of this problem once you replace the pre-filter of water purifier with that of original aqua guard purifier. At the time of sale mr. Kamlesh gupta said that he is providing us the original filter and also charged for it but he didn't. Once they told us that there is problem in our water system but 2 more water purifiers are there in my house of different companies but there is not a single problem in those machines till know' mr. Kamlesh gupta and eureka forbes cheated on us. I am actually frustrated from this machine and want it to be replaced with original aqua guard filters. I have never expected that a big company like eureka forbes will cheat there customers.

(Each and every call recording of mr. Kamlesh gupta is there with me i can provide it as an evidence

We are using aquaguard for past 20years . we regularly make AMC for it. Three weeks back our machine has got complaint when we filed the complaint they didnot make any effort to repair it. After 1 week one person came and told that machine has got some problem and need repair. He will come after 2 days but now it is two week there is no response from the company . Both the company and the technician is not even taking phone . when we call the customer care in Banglore they are talking very rudely

We took amc for water purifier aquaguard (Inova model) for 3 years duration from 1st june 2013 till 31st may 2016 and paid Rs 3770 for the contract; our customer id is [protected] (It is in name of my wife Ms Mithu Kundu). During the 3 years of AMC contract, we got replacement service of carbon filters and candles just once on 25th aug 2014. Beyond that in next 1 year 10 months of contract period no replacement of carbon filter and candles was done by eureka forbes. We called up eureka forbes several times and raised service request #87283954 on 25th may 2016, again raised service request #87403802 on 31st may 2016. The service boy from Eureka Forbes came on 10th June 2016 and replaced the candles, but the back side hook of the set that clamps it on the wall was broken for long time and as we have been in AMC, this also should have been replaced. The service boy asked me to call up his manager, so I called up Munnaraj (Eureka Forbes manager - contact: [protected]) and informed him about the problems. The manager told he would get hook from warehouse and then replace. During my last call to the manager in current week, he informed he already got the hook from warehouse and would send someone to fix the problems - but still now he has not sent anyone for providing the services. As the hook is broken, we had to tie the set with rope so that it is not falling on ground from the wall, but anytime it may fall down and get broken. We need the replacement of hook immediately.

Dear sir

I have bough eureka forbes water purifier reviva in 5th june 2016. It never worked properly for two days. Then day three it stopped working. Then i have called "pani enterprises" (Who have delieverd and installed this) to correct my problem, but they have never turned up. I have registered the complain in customer care, their people also never turned up to correct my problem.
I have calling them past five days. Pls do the needful for me.

Date: 7th june 2016
Service request #: 87527797

I am pooja anand, a frustrated customer of eureka forbes. I raised one service request on 7th of june this year. I have been following up with customer care people daily for this request, infact calling 4 times a day, and had an argument as well

But i guess no one is interested in resolving my issue. I have called and called and escalated to senior executive but to no avail. This is second service request in two months and every time i have to call several times to fix the issue.

Such a pathetic service. I have talked to known people and everyone say that the service is problematic.

My complaint was again escalated and another number was given which was #95738830.

We had booked a Dr aquaguard booster model worth 10490 on 6th June 2016.it was supposed to get delivered on Thursday...as per your salesperson Mr nibhaya rajput. But after so many calls made to him which were unanswerable...N to ur Mumbai lowerparel office, we got delivery on Monday afternoon.
But still no plumber guy has cum for fitting the machine...such irresponsible behaviour by your staff.
After being called for n number of times, they give vague answers.
We are highly regretted ant your service support before using it...wat can we expect the after sales service frm you.

Team,

Its high time contacted customer care from last 7 months no resolution and no one coming to my house to fix this issue.

How come without confirm from customer my ticket it closed.

Product information
Eureka forbes as expert water purifier

Ticket no as follows

85704810 agent name gurmeet no resolution
85945513 agent name sojat no resolution
86118307 no resolution
86390128 no resolution
86022844 no resolution
86751164 agent name sandeep supervisor bhavna no resolution
86621270 agent name arjun no resolution
86821008 agent sujit supervisor pooja no resolution
87533716 agent ashish no resolution


No resolution from eureka forbes as expert water purifier

Hi,
I have bought Auqagaurd Enhance RO+UV+TDS a week ago but it didn't got installed it yet even after more than 20 calls to your customer care.
The funny thing is that even eurekaforbes didn't even bothered to contact me once.
I have escalated the issue to higher authorities but the same result.
Even when i tried to escalate the issue through your website it is showing invalid service request number which have been provided to me during my discussion to customer care i.e 95700493, 95709770 etc.
I am very disappointed with the services of Eurekaforbes and i promise you that in future i will not buy any product of this company nor will suggest to anyone.
Thank You.

I have made amc contract with eureka forbes for my r. O. Unit. But for the whole year the filters, etc were not replaced. I tried calling their customer care number and made several complaints but seems like eureka forbes doesn't care for their customers.
I was in impression that my grievance will heard and responded but customer service of eureka forbes is very pathetic.
They have left with me no choice but to proceed with the consumer court for the resolution.

The service provided by eureka forbes for aquasure xpert is really worst. I had raised a request to aquasure to fix the overflowing issues of the water purifier which used to leak due to sensor issue in the water purifier. However, the technician who attended the issue did not fix the current issue, but installed the filters in the purifier which was not necessary at all. The filters which he installed were did not have a original seal on it and looked like a duplicate filters or the refurbished ones. These technicians in eureka forbes are cheating both customers and company by installing these duplicate filters, playing with the customers health and company's reputation. The technicians like are spoiling the name of the company and are not worth to be with.

I tried to contact this technician numerous times, he is just playing with our time. He picks the call in the morning and says he will attend the issue but he does not attend even after the end of the day. This is been repeating from almost a month now. I have been raising complaints and the follow up requests almost every alternative day but of no use, i'm just wasting my time, however the money invested on the water purifier is just a waste due to lack of service from eureka forbes.

Technicians should always be the backbone of the company. But these kind of technicians will demolish the name of the company.

The name of technician: ravindra reddy
Technician contact #: +91 [protected]

Some serious actions should be taken against this kind of culprit technicians.

I wanted to raise cart ridge replacement request. Called up customer care. some guy called Sandeep or pradeep picked up call and wasted 20 minutes in four back to back calls. And intentionally irritated with stupid questions.
How dare they cut calls when customer is talking. They cut calls 3 times.
Is this the way they talk?
i called them on saturday 11th jun around 2.20pm and instead raising service request they were talking rudely.
is this the way eureka forbes customer care executives talk to their customer when they call?

I purchased a dr aqua guard magma (Customer id: [protected]) on 2/09/2015. Since then i have had to call the service engineer atleast 6 times as there has been issue with proper water discharge. I requested mr. Dutta who heads the complaint cell of eureka forbes durgapur to either change the machine or get it repaired but nothing has been done so far.