Eureka Forbes Complaints & Reviews

There is fungus formation in my aquagaurd water purifier system. This is the top of line model and has additional uv protection

Technicians come, clean and go and it repeats. We have been drinking impure water and because of this reason having all sorts of health problems. Technicians are not qualified and they give all kinds of reasons. They try to force sell another candle. When we try to reach the manager, the number is...

The krishnaji services, Nagpur a Franchise of a Eureka Forbes on request for a service of my i-nova, water purifier done the service & installation of the same. As the installation is taking some time by their plumber, the service personnel leave the place without checking the purifier after servicing. After completion of installation, I found that the discharge tap is leaking even after the shut-off of water purifier. On contacting them...

I have AMC for 2 years and has just started. My Crystal Filter is not working because of power supply problem. Raised ticket 3 days a ago. Every time telling me that they will attend in 24 hrs. Nobody is coming or communicating.
Everyday I am buying water from outside to fulfill my daily needs.

At the time of AMC, this Eureka Forbes representative said that call will be attended in a day when SR will be raised. But...

It was told that the water purified product is of lifetime free service. First of all the product delivery was delayed by 10 days. I had a tough time then and now again with amc. When the sales person promised me that there will be lifetime free service and all i have to do is make a phone call and the engineer will attend. The customer has to pay for spare parts if any. Now your company is charging rs. 400 per visit...Else i will have to...

I complained for the service. Mr. Sunil, franchise called me today and he was so arrogant. His mobile no.[protected]. He was not ready to listen what am actually telling. He said ur warrant expires (I have 4 more days for expiry) and cylinder to be replaced which will be charged, u are the customer always creating problem and immediately disconnected the call. Again i called him back he was continuously disconnecting my call.
br...

Dear sir,
I have purchased a eureka forbs aquasure nano to 4 litre water purifier from amazon on 2nd april"16 and received on 11th april”16, and online booked for installation on 12th july"16, but still now no body was contact me,
Regards,
Amal biswas...

I paid for AMC on last october and my expiry date is on next october. I got a service before 6 days. The guy who came to service my RO + UV machine is so irresponsible that he misplaced all the connections. Immediately after that guy went after servicing, the leakages was found from the machine and machine is not working. I lodged a complaint immediately and service center told me to solve the problem in next 12 hrs. In the next day I called...

I am having aqua guard Nova model water purifier. I require service support as the machine has stopped all of a sudden. I am living in Thanjavur, Tamil nadu. In case of any further information pl call My mobile: [protected] or send me the no.of service personnel or marketing agency so that I can get their assistance. Thank you. N. Krishnamoorthy....

I purchased Dr. Aqua guard on 22nd April 2015. As informed by you, there will be free service for every 2 months once. Whereas, in this 1 year only twice the free service had been done. That too, the last service was done only for the additional cylinder and not for the machine. For your kind information that the additional cylinder can be cleaned by our own, but your executive cleaned only the additional cylinder and showed as if the service...

I bought dr Aquaguard Magna hd ro+uv+ biotron on dated 13.06.2015 on 8 quarterly installments of rs 2100/- and paid cash rs 1000/- through receipt number 006617 & rs 2500/- through receipt number 006587.

serial no. of the unit [protected].

i was told by marketing person that till completion of my emi by unit will be in warranty and filters will be replaced without any charges if needed.

my...

Customer id - [protected]
Customer mobile : [protected]
Customer name : s g prasad
Company/firm - eureka forbes limited
Product : aquaguard water purifier classic
Inv no : [protected] dated 08.07.2015.

Complaint
This water purifier was not functioning satisfactorily from its date of installation. Incharge of lab ernakulam, visited the house in sep 2015, and one additional fitter was...

I purchased aquasure expert model on 12.03.2015 with one year amc.
My customer code to eureka forbes is [protected]. 11th april 2016, i lodged service complaint and replacement of outlet tap which was broken during use.Till today i called their service center and customer care more than 50 times and talk to all possible persons but till now no resolution from their side.
Due to this my family suffering lots of problem and they...

Hi team,

Again how this is marked as resolved,

Being the platinum customer of yours, what kind of service you giving and asking the complaint number from client, you should able to pull all such thing from your system once the complain are register with hd .

Same i have updated in amc feedback form which i been told i will be getting update in 1 weeks time, and again it's same and no reply after...

I ordered vacuum Cleaner online from Eureka forbes site on 5th or April 201616. I received a message that its delivered on 11th morning but I have not yet received it its 14th Apr 2016 now. I have made about 12-13 phone calls since last 3 days but no response yet and the only answer I get is the request has been escalated but there is no commitment from the company. I sent them emails but they were also unaddressed. Its been really a pathetic...

I had done an amc with eureka forbes for my aqua guard on dated[protected] to[protected].After 5months i found my aqua guard not working. For which i had called the customer service center many times but every time they created docket no. But there were no one come to site.Upto now already 5months gone from equipment malfunction & also after 1month my amc will over.It's too irritating. Also i am giving the docket no. For your reference docket...

- date of issue : 11th april 2016
- motor / pump doesnt pump water
:the motor even though trying to pump water does / is not able to generate enough preasure to fill the tank . Showing clearly faulty motor component.
After repeated calls to the customer care center, there is absolutely no reply from the service /third party to replace the motor.
This has happened in the past when few months after buying the...

Poor service from eureka team

We have taken an amc for aquaguard dated 11/10/[protected] however not a single time, our amc servicing was done on time. Every time, we have to remind the team to come and service. Last two years, its the same poor service standard. This time also amc was due on 11th april, however the contact person anoop ( [protected]) mobile is switched off.
Today we faced some power issue and lodged...

I, booked a dr. Aquaguard eterniti through on line on their site (Order id is [protected] and customer id is [protected]), the same has been received on 07 mar 2016 and kept with me with package. I need to replaced/change with this product to dr. Aquaguard magna uv. Necessary replacement form has already been filled through on line and request id is #001215 on 15 mar 2016. The following complaints also filed:-
95029476
95058548br...

Palash sharma, a service engineer of eureka forbes had visited our residence for regular service of the water purifier (Eureka forbes - dr. Eternity) on 29.03.2016.
This person failed to provide proper service for the purifier and had broken the quartz glass pipe inside the purifier. This was not all, what he did next was, he made a direct connection from the water supply pipe without giving us any information regarding this. Thus,...

I am very dissapointed with genius + model aquaguard from eureka forbes. Since day 1, there has been a problem in it . It sudeenly stops working . Now the tds regulator is not working . I am getting 400 tds as output from the machine.
The problem starts from day of online purchase.
:- installation is done aftera month of purchase
:-product motor is deffective from day 1.
:-after product is replaced, the product...