Eureka Forbes Complaints & Reviews

Vacume cleaner - euroclean xforce -
Po number :[protected] dated - 30.06.2016
Order number : [protected]

Unit number : [protected].

They delivered the product on 02072016 & demo person came on 03/07/2016, they only opened the product, after the demo we noticed the product has more scratches. we tried to reach the sales executive they never turned up.

3 yrs amc contract was entered for eureka forbes uv aqua guard crystal model (amc type silver) on 13.05.2015. reced sms on 8/04/16 stating out technician will visit u in the month of may16. however no one turn in may16. on 4th june i contacted company 7 was allotted service request no.[protected]. on 6th june reced sms
Aying ur ser request is allotted to mr bhagwat shetye. but no one turn. i tried to contact mr shetye on his mobile but no response was reced. i also contacted mr jadhav vinayak (franchise of the company who has come to execute amc contract) but of no use. then i had used company's rating system & reced call from company saying the complaint will be attended shortly 7 i will recev call from company's top official. but so far neither reced call nor the complaint was attended.
I think company is not bothered for their customers & offering very very poor service.
It is evident that though company has reced advance payment for the amc they are not desirous of offering service to the customers. never seen such bad service & also careless approach of the company which claims it is brand no.1 in the market. i wiillnever recommend this company to any one

My Customer id: [protected].
Place of order: 24/06/2016.

I am not happy with you concern.We discussed over the phone cal, you will deliver the product maximum 7 days.But still now i am getting any response from your side.So many times called you.Please let me know when you will deliver the product otherwise cancel my product refund my amount .I am looking forward your reply.

Eureka Forbes have taken AMC for 3 years and now not replacing spare part broken by their technician. Repeatedly making complain since 17/06/2016 till date with customer care centre, Area Manager, even wrote emails but no response. Area Manger even did not bother to take call. They take complain & automatically close it without attending.

I have registered complaint since 05th may that the purifier is not working and i am given 8-10 complaint numbers since then, but nobody even cares to come and resolve the issue. The contract is done for 3 years and that is the reason eureka forbes is least bothered to look into the complaint.
Last complaint number given was 87990059 and customer code - [protected].
I have never ever seen such pathetic and d grade service in my life.

I have purchased "eureka forbes trendy nano 1000-watt handheld vacuum cleaner' through amazon. the machine was delivered on 2nd july. it is a good machine but many customers have given 2&3 stars instead of 5 stars.
The main problem is that it is not very handy to hold it in one hand and hold the pipe etc with the other hand while cleaning the ceiling of home.
If one more pipe would have been provided, one can clean the ceiling by keeping the machine down at the floor.
My friends who purchased the machine had the same complaint.
So i request the manufacturer to provide one more pvc pipe so as to reach the corners of ceiling without lifting the machine. if you can provide two, it is well and good.
Pl do the needful
C j s kutty (samkuttymumbai2gmail.com

On 3rd june i lodged complaint as water is not flitering. one mr. manjunath (technician) mobile no.[protected] was allotted with this work. he called me over phone and asked for address and said he would come but did not turn up when i called him he said he would come on sunday. i have clearly told him that we would be leaving for hyderabad on 6th evening. he said he would definitely come on sunday or monday by 10 am and finish it, but did not turn up. surprisingly i received a sms saying that the complaint is completed and another message to rate the service. what rating should i give is -100? latter after my children returned to bangalore on 13th june i called him and gave my daughter's no. and asked him to go and attend the complaint, he took the no. but did not turn up. after my return to bangalore on 29th june and it was allotted to mr. suresh (mob.[protected]) (complaint no.[protected]) he came on 30th and did some cleaning work and left as new problem of leakage from bottom of filter started i called him and he came and opened the side door and said pump was broken (this is how perhaps he repaired) and pump is to be changed and asked me to lodge complaint again. immediately i lodged complaint no. [protected] which was allotted to mr. prasanna (mobile no.[protected]) he called me yesterday (sunday) and asked for address and nature of complaint. i told him what suresh told. he has to verify whether pump is available in office or not and call me and there after no call from from him nor he visited. you have collected rs.7430/- from me in the name of amc (upto 20.03.2017) but not at all giving proper service. engaging untrained and useless staff for attending complaints. is it the service for which you charge heavily to the customers? further you are asking to rate without doing any service. is it the speciality to cheat and penalise customers???. let me know what action you are going to take on all these three useless fellows in the name of technicians (non-technicians). if you cannot service refund my entire money. i would publicise through media that aquagard service is the worst and not to go for it explaining my bitter experience with you.

I am m. srinivasa reddy and i am resident from rajahmundry. we have maintenance service with eureka forbes from 11/5/2015 to 10/05/2018 (three years), but they are not responding to my phone call and a message from three months. now they have to change filters but till now they didn't change it. and contact receipt number : [protected]. they have to do service for my water purifier of a model classic aqua guard. and my phone number is [protected]

Hi,

I have purchased the Eureka Forbes Water Purifier (Geneus+ Model) and within year i had registered the 3-4 complaints about bad smell in purified water. The Service engineer has visited my place 3-4 times for same issue. when i registered the complaint about same issue recently, i got a feedback that the water filter needs to be replace. How come the filter needs to replace if its not been used for sometime. i was told that filter needs to be replace on every 5000 to 6000 Ltr. water filtration which is not yet reached in my scenario.

The Service engineer is asking to 1000 Rs to replace the Filter. How this is possible if Purifier is not showing any alarm to replace the Filter and service engineer to asking to do so?

This is really frustrating and loosing a faith on word shared by aqua-guard team during the purchase of purifier.

you can reach me on [protected]@rediffmail.com

I have made request for repair of my Aqua gaurd RO with request no-[protected] on 30-6-16, then I found a message from your system that It has been attended but no mechanic has visited. After that I re made a request with no-[protected] on 07-7-16 at 10.10 am. A mechanic has visited without proper tools and items for repair although I have briefed him the problem in RO.

After that It is approx 24 hrs passed, but no action has been taken from your side. It is very harassing situation for a customer only because it is in 02-year AMC warranty and company will not money for repair.

You are requested to please take immediate action on defaulters and do the needful for repaid of my non-functioning RO (It is not receiving power and motor is not starting, the problem may be in Switch, Adapter or motor).

I have renewed my contract on 14/06/2016 for three years. Servicing was done by the representative but he did not have both the candels. So he replaced one and went without informing that he had done only one candle replacement. He thought i would not know. Insted of calling again and again my work is not done til date. I called the customer care they also did nothing. This is the last way. Next i wil file complaint in the labour court. Aquaguard to take quick action in a week.

Dear sir,
we have purchased the water puriifer (model: dr.aqua magna hd ro + uv). now the water outlet valve handle had broken.now the water purifier is under warranty period.already complaint logged to customer care, complaint reg.no. 87763188 dated 21.6.16. but still did not rectified the problem.
Again three times remind the problem to customer care.please solve the problem at the earliest.

I own aquaguard water purifier booster model since 2010.. bought it from hyderabad and getting good service. i have moved to cochin on 2013 and renewed amc till 2016 sept.

This year regular service was supposed to happen on april 2016. no one turned up. i have requested fr service on 6th june.

Even after calling for almost everyday, no technician was sent for service


Request was escalated to 3 levels. still no luck

I had purchased an aquaguard water purifier neo on 22.6.11. After 2 years it had giving me problems. I had shown at jawahar nagar service station and they had changed the sensor which i think was not required. It worked for some time and the red light started blinking continuously. Since last 2 years it has not been working as the red light keeps blinking. I do not want to get it repaired from jawahar nagar service station as i do not trust them. Please get it repaired at the earliest.
Thanking you yours sincerely
Anuradha goyle
L 1 b university of rajasthan
Jaipur
Rajasthan

I am purchased one ro uv model aqua guard form your representative on 6/3/2014 by instalment & exchange scheme. on that time the representative told me after completion of instalment we will give the bill & others documents. but i am fed up with the behave of customer care representatives. at least 15/16 time i spoken to the customer care & every time they replied me that within 2 days we will solved your prob but its six month passed they cant solved anything yet. also i talked to jamshedpur office they will also said after year ending will will send the documents april 1st week. but till date they have not come april 1st week.
I am fed up & surprised the way of dealing of such a branded reputed company.

Details of cheques given to the representative & cleared from state bank of india, are are given below:-
Cheque no date amount
643637 6/3/2014 2750
643638 10/6/2014 1250
643639 10/9/2014 1250
643640 10/12/2014 1250
643641 10/3/2015 1250
643642 10/6/2015 1250
643643 10/9/2015 1250
643644 10/12/2015 1250

Machine owners is my wife's name susama banerjee, mob no [protected]

Kindly solved the problem as earliest

I bought the aquaguard magna uv on[protected] for my parents who are living at my native place at ismailabad, kurukshetra-136129. it has been delivered on 14th june, 2016 and raise request to customer care for installation on[protected] but customer care is not taking serious my request and day by day manipulate to us and said "your request has been forwarded to concern dept. and technician will contact you shortly" but till now nobody reached there for installation.

Please let me know below points.

1. do company provide services only to metro citizens??
2. why customer care don't provided request number for installation?
3. is it customer responsibilities for take follow-up on daily basis regarding such requests?
4. is company responsibility only for selling?
5. why only customer bear such harassment by company. (10-15 days wait, spend money on call every day for followups)

Dear Sir/Madam,

As per above mention complaint number, I am very sorry to purchase your product Aqua Amrit. Tap leakage is still not resolved.

Compaint done on 22nd June, 2016 but still it has not been resolved, daily I have to call twice or thrice but noone in bother.

I will not recommend anyone in furture for taking your produuct.

Very bad service.

Good day

Please note that my aquasure nano ro is under 2 years amc.
Registered mobile no [protected].
Today technician visited my house and demanding 2200 rs for changing the membrane.
I hope i am under amc and any membrane is under warranty for a period of 12 years. So why they are demanding money. It's totally fraud.
This will be dragged in social sites if this is not attend ed by this week without any charges.
This is the reason we have taken amc or to get harassment. What feedback we can give??
Kindly acknowledge this email.

I purchased AquaSure Xpert from M/S Vasnth & Co on 22/10/2015 ( Bill no.[protected]).I lodged a complaint of taste variation on 14.06.2016 (Ref:[protected] After repeated follow up it was attended on 18.06.2016 by company technician.Since he did not service properly tank started leaking and the display went off.Then I lodged a complaint on 22.06.2016 (Ref:[protected]. One Mr.Madavan ([protected]) attended on 24.06.2016 evening. He said that due to the fault of the technician the board is gone and will be rectified before 28.06.2016 and asked us to directly contact him in this regard.Still I call center in this regard (Ref:[protected]and I was told the problem would be rectified on 28.06.2016 itself.Since no person came till evening I contacted Mr.Madavan he told that I shouldcontact him only and would resolve the problem on 29.06.2016.But When I contacted his no several times he kept on rejecting my call on 29.06.2016

I purchased Dr Aquaguard Magna HD RO UV water purifier in October 2015 and is still under warranty. The machine was working fine for 7 months and then the trouble started. I first complained about problem with my machine on June 11, 2016(Saturday). The technician came and did something on June 13, 2016(Monday) and it was working for a day. After 2 days the machine stopped working and we again complaint to the call center and they raised a ticket. The same technician came on 16 June 2016 (Thursday) and said that the sensors have stopped working and needed to be replaced. Since he was not carrying the part he said he would come next week. Next week the technician did not come and I again called the call center and they sent another person on 24th June 2016 (Friday) after repeated calls. The other technician too said the sensors are not working and is currently in shortage and he will bring it on Monday. On June 27, 2016 the technician came and replaced the part and it was working fine. But to our utter shock after 2 hours the machine again stopped working. I called the technician to come and check again to which he responded that he will come in 2 hours. Today is 29 June 2016 and we have still not heard anything from him. Have called the Eureka Forbes call center multiple times in these 2 days and still have the same response "Sorry for the Inconvenience, we will do our best to resolve the issue". This is heights of testing patience of customer. I have spent about 18k to install the machine and still I am not able to use it. The saddest part is none of the technician answers the call even if we call from other numbers. Completely pissed of with Eureka Forbes service. There technicians are not competent as they have employed fools. Please dont purchase any product of Eureka Forbes.