Eureka Forbes Complaints & Reviews

I bought Dr. Aquagurd Magna HD RO+UV on 10/02/2016 and request for installation on 11/02/2016 with request No. 94538994.

It is very disappointing service I found ever. From the day of request, till date I am calling the customer service and requesting for installation but every time I have been told that we are arranging technician and no body responded to the request. And its been 10 days product is just lying in a corner of my house.

If you are not able to provide the service then why you are selling your product.

I have purchased Dr. Aquadaurd HD, RO + UV on 30/03/2015, from installation details.
1. Sales person came explained about products and checked the TDS, he suggested no need to put extra filter, he recommended to use 7000 to 8000 ltrs, nothing going to happen if any thing happen service person will come and check and replace.
2. Installed person came installed within 10 minutes he went, after installation water leakage he visited two times.
3. now I got problems, that rejection water is not coming, complained about in customer care[protected], technician came Mr. Harsha he checked and replaced some small nosel rejection water started coming.
4. Water is filling up more than two hrs taking for 7ltrs tank, he told me that Membrane choked, he came next day and replaced re generation membrane after no changes, he is simply telling we can not more than this.
5. again I called customer care they r telling we ll replace with new one will solve the problem.
I am living with my wife and kid, water use around 6 to 8 ltrs per day 8x30 days = 240 ltrs x 11 months = 2640 ltrs.
I believed on Eureka Products, I m just waiting for the solving the problems.

Regards,
Ramanna

I have purchased Eureka Forbes product Dr.Aquaguard classic on[protected] under an offer of a Provouge Watch free which i have not received till date. Eureka Forbes has promised me to ship the free gift in a separate consignment .Even after my various telephonic talk and mail sent to them.Nothing has been done from their side till today
Once again I request you to look in to the matter seriously and send the free gift without any further delay.
Thanks
Karthikeyan vk

Have first taken the aquaguar enance uv uf due to certain problems i have returned it your gati couries has picked the product in our home at 9 feb 2016 but not yet refunded i have taken my product by by paying debit card so i want refund my money
customer id [protected]
name aniket manjardekar
mobile no [protected]

my deliver has been pick up by gatikweand but not done repayment the product
i
my docket no is[protected]

first i get the call fromm the representative but he is not pick up the phone i had call many times but not response
the number of that person is [protected]
he told that the repayment is done by saturday but not done

i have made recording see it

Water purifier isn't working for last 10 days.
complaint raised (day 0)
1st visit (day 1) - after 1 day of complaint - response - adapter failure
2nd visit (day 4) - 4th day from the date of complaint - replace the spares in adapter
machine working for 1 day only
complaint raised again - service engineer refuses to come and says that the manager will visit since it has failed within one day of repalcement
3rd visit (day 8) - the engineer and the manager comes and replaces few more spares and promises that the issue is resolved
machine works for only 1 day again
now its more than 5 days today (day 13) and still no one has attended to the complaint.
very unhappy with the product and service.
escalated call / through chat - now they are promising to get it resolved within today.
am waiting...

Dear Sir I have bought a product from Dr Magna.
I have called more than 10 time to Eureka forbes. They always give some excuse. But they don't repair and replace the product. They say that parts is not available. as soon as It will be available they will repair. More than one month has been already passed. Whenever I have tried to for 2nd, 3rd level escalation they never guide, They always try to avoid. and No complains number is coming on mobile or email. Every thing is confidential. I'm really worried. They waster my daily time and patients.
Few of registered complains are as follows:
85473434
85415215
85234925
95398859
85312649
85342242

Installation problem. Water leakage. I have complained several times but the the company service centre did not attend. Whenever, we call at the Toll Free no. The local Service Centre call us and mis behave with us. I stay at A/10, Nandan Kanan, P.O.- Santoshpur, P.S.- Survey Park, Kolkata-700075. I bought the water Purifier -(Model-PRIME -UV + UF) on 26th. of January, 2016 from Fairdeal, Santoshpur Branch. Now, we cannot use the purifier as there is water leakage from the connection of the water purifier and the main connection. This is an installation problem.

Please look into this matter immediately.

With
regards,


Arindam Mukherjee & Sarmistha Mukherjee

[protected]

My Eureka Forbes Customer Id is [protected] Invoice No [protected] Order No.[protected] I have paid for the Product Dr. Aquaguard Classic Amount of Rupees 8990/- on 25/11/2015 But i have not received the product uptill 01/02/2016 on this same date i got the product but that too some other model ranging of around 6000/- rupees. After paying full amount on 25/11/15 i got the product after 68days on 1/2/16 that too the wrong product. Today is 17/2/16 till now the wrong product is with me and it is not being replaced. i have made around 200 calls to the salesperson and company but no work is done. Now i want a complete Refund with compensation because cheque been cleared 90 days ago.

Dear sir,

Kindly note that our 2 nos. of aquaguard are not functioning properly due to certain mechanical problem unidentified by us .The details of the problem is mentioned below.

1. Aquaguad CLASSIC -- The motor is not getting started
2. Aquaguard BOOSTER-- The water is not being supplied to the filter.

You are, therefore, requested to depute your service Engineer to the above mentioned purifiers installed at our under mentioned site at the earliest.

Thanking you,

SAI +2 SCIENCE RESIDENTIAL COLLEGE, TAKATPUR, BARIPADA
DIST- MAYURBHANJ, ODISHA, PIN- 757001

RO was purchased in sep-2015 through snapdeal. Service person was not sent to install the system. Locally it was installed. Now RO is making problem as it is showing power problem. The number of product is [protected]. Please, arrange your service person to look at the trouble.

I am rajiv from indore working with sai enterprises indore it is a corporate office at 46 udhog nagar indore but sir my water purifire is not working last 3-4 months properly i am complaint so many times but no responsed from our delar
.

After installation found that water is tasteless and smells plastic, raised a service request[protected] your service agent found that purified water had high TDS level than normal water. I lost the confidence on this, kindly take it back under 30 day buy back guarantee. Request already made[protected] but till now no communication from you.

Every year your representatives used to come for changing the filters to my RO Water filter and inbetween they used to come for checking the purity of the water.
On 24.02.2015 they changed the four filters and installedthe new ones, after changing the filters the water was nice.

This month we experienced water was not pure and fortunately the technician from Eureka Forbes has come and asked us for checking the water with a meter and checked and found the meter showing 198, then he asked us to change the filters. We agreed to and changed the filters costed me Rs.4190/- I gave a cheque dated 02.03.2016 for the said amount.
My complaint is filters not working for a period of 12 months. You are requested to advice.

I have purhcased "Dr. Aquaguard booster" which i have purchased on 19 Dec 2015 under NO questions asked"
return policy [30 days]. [ Refund policy link : http://www.eurekaforbes.com/Return-and-Refund-Policy]

I have raised service request as water was not clear and want them to service which they didn't even turned up for 10 days. No one called / visited my home premises.

I got fed up and raised a return request after 10 days.. I made around 1000+ calls to their customer care / all other officials but no one responded. Sending mail since past two months .. no one even responded to my email even after continues follow-up. I will attach my email followup to this complaint.

Followed up on their facebook site but no response .. link
https://www.facebook.com/EurekaForbes/reviews/
Name of reviewer : Soumyasudha Sreeramoju


After continuous followup, they finally picked up the product on 2nd Feb 2016 and now not returning my money back .. They are not responding for email, calls or any other communication mode ..

Below are the persons I have discussed with
(customer care, nageshwar rao, maheshwari, venkateshwarlu, Anjaneyulu) now finally I got number of Nagavardhan[protected]
Vineet[protected]Who promised to raise refund in 24hrs -- this was around 2 weeks back). now he also stopped responding / receiving my calls.

Sir I have Infection in my stomach feeling burning in whole body in past days I used kent Ro Aqua guard Enhanced but it didn't gave me satisfactory result so I return to shop then I do online inquire about purifiers from Eureka Forbes Mr. Bhushan Parashar call me but i told him that I use Aqua guard Enhanced but I did't got result but Mr. Parashar promise me that if you did't get positive result you return me anytime so I faith him & buy Dr. Aqua-guard Magna in Installments then I Observe in 4-5 days that Aqua-guard Magna also gave me same result of Kent & Aqua guard Enhanced then I told Mr. Bhushan Parashar sir please return it backthen he told me you use it I call doctor & change some function component of aquaguard so I use it 1 month but my problem is as it is. Doctor camewith Mr. Bhushan Parashwar in my home & take sample of water & told i test this water then we make changes in Aquaguard So I didn't pay installment One day I got Message from My SBI Account regarding aquaguard penalty thaen I request to Mr.Bhushan sir Please return this machine but he is so hard talk to me then I understood that He Trapped me.He Intimated to me if you donot pay installment you suffer and also pay Interest then I deposited full payment of Aqua Guard in One Shot then " I say Mr. Bhushan Please sir gave my penalty which is cut due to check bounce from my Account & please Settle my Account & attach tape in my Aqua & Solve My Problem As Soon as Possible" He said I do it but he always make excuses & did not reply me I Follow Him From January now until he did not pick up my phone I disappointed now .

I Attach My Bill Copy to this mail
I Brought this machine[protected] And Full Payment on[protected]
Waiting for Justice
Thanks & Regard
Gaurav Dubey

I am Himanshu Vishram Parab. I have take the Dr. AQUA GUARD MANGA UV from the Sales Person : 9088496 Kisan Mourya.My machine are not working from last 3 month. i have contact with technician, manager of company but they are not corporate with me about regarding of my machine issue, if i am calling on number they are not received me on not call back me.
Name of the contact persons and contact numbers :
Firoj:[protected]
surendra gupte:[protected]
Narkar:[protected]
Is these services give to your customer???
please kindly solve my problem because i am facing various problem of water purify

My Aquaguard Geneus Machine, Customer ID : [protected] & [protected]

I have made a lot of service requests to Aquaguard Customer Care since 02nd July 2015 (02/07/2015), Nobody is taking responsibility of my machine.

My Aquaguard machine was renewed on 14th May 2015, As the part of the contract, all components were replaced and the technician asked to drain the water of the first tank and use from second use. All went well for ONE day, the next morning i noticed, leakage of water from the machine. So i switched off the machine, Filled all good water in bottles and after some time i switched on the machine to check if the problem existed. There was none, and found out that After Full Tank the water leaks. I called the technician who said, the pressure was the problem and he couldnt fix it. He said he will return back and never came back . I called the technician so many times and he redirected it to his Manager (Mr. Narayanan), He has assured me he will look into it. After 2 weeks, another technician came and replaced a some pressure valve and said it will be fine. After A day, another problem. Input TDS water is same as Output TDS water. The taste was same as the water coming from tap. I checked with TDS machine bought online after the incident within 1 day (Input TDS=270 and Output TDS=267). Lodged Several Complaint for it.

Service Request 02/07/[protected]
Service Request 14/07/[protected]
Service Request 20/07/[protected]

After several persistent calls to the manager (Mr.Narayanan). He said he will arrange, after a month long persistent call and pleading to send a technician, He sent a technician to take the product from my home for testing by the end of July 2015


Technicians took my machine - I have reported that the Input water TDS and Output water TDS is same (TDS 270). Technicians took my device.

Service Request 02/07/[protected]
Service Request 14/07/[protected]
Service Request 20/07/[protected]

That was the last time i saw my device. They have never returned my device. Since July 2015, they are keeping my device for service.

After 2 Months, After Repeated calls to Service Manager (Mr.Narayanan) for the update on product and to arrange a temporary machine. He arranged a machine in September (Very Old Aquaguard RO Machine - Mfg Date - 08/2008), Anyways The TDS is just 15. I was okay with that but still i need MY AquaGuard Geneus Machine (RO+UV+UF). Repeated Service Request to customer care, No Help also.

Service Request 21/10/[protected]
Service Request 29/10/[protected]
Service Request 02/11/[protected]
Service Request 23/11/[protected]
Service Request 23/01/[protected]
Service Request 13/02/[protected]

I have Lost hope, as the internet version of lodging a complaint is not working properly. On Jan 23rd 2016 its working hence i lodged the complaint.

The Service Manager (Mr. Narayanan : +91-[protected]) always gives false reasons and NEVER Expedite, NEVER Call Back after promising to call back, NEVER RESPOND properly since May 2015, Now for past 3 months He redirects me to the technician Mr Karthick, who never picks up the call and when he picks up he says we are working on the product, only god knows what he is working for 6 Months.

Am totally fed up, Please Help Me

I had purchased aquaguard enhance UV+ model with AMC of two years in Aug 2015. During first service all filters are to be changed which are not changed since aug 2015 despite several followup calls and service engineer visits.
I am really fed up with the service. I want this product to be taken back by company and reimburse my money back.
Poor service. Wont recommend.

Hi

I have tried to contact Eureka fobes in every way possible and in last one month but all we get is a new ticket number. Till now we have got three ticket number and no action has been taken to fix the issue.
the registered complain number are
85355655
85513175
85647805

I also tweeted them and got a response that they will look into it in two days but nothing happened. Please help.

We had entered into an amc for our water purifier. But we are absolutely shocked at the state of service and service technicians. After collecting money these hopeless technicians fail to turn up at the appropriate time of service. They will call and rudely ask what the problem is and fail to appear.
Must say that people like these are shaming the name of Eureka Forbes.Even paan beedi shop are better and more customer friendly than these good for nothing service technicians. Time has come that people stop buying Eureka Forbes products any more.