Eureka Forbes Complaints & Reviews

The 1st complain about water dripping from several points from the filter was made on 2nd October 2015. After that a tecnician from the company had attended and explained that there is a faulty part which needs to be replaced. According to him this part is not available now and will be replaced as it comes to them. After that there is no response from them and when I again contacted their call centre on 8th October 2015, I am amazed to know that it was attended and hence the case is closed. I lodged a 2nd complain for the same issue and till now no one has attended or informed when it would be rectified. My filter is under AMC. Pure water is an essential commodity and it should be dealt with utmost importance. If this is not resolved by today, 10th October 2015, I would definitely put a serious complain to Consumer Protection Cell and will drag them to court.

I have made a full payment on 27/09/2015 to purchase a water purifier till today the product not delivered and not getting a proper response from customer care also, I feel that I have been cheated by Eureka Forbes company . I also sent a below mail from my gmail id [protected]@gmail.com to [protected]@eurekaforbes.com on 06/10/2015 but till today they have not reverted, find the below mail which I was sent to them to cancel the order.

Full Payment made _ Non delivery of product for more than 10 days - CSS NAME V VIJAYAKUMAR[protected] RECEIPT NO 404 - BOOKNG & PAYMENT DATE - 27/09/2015

Dear Compliance Team


I would like to register my grievance for non delivery of water purifier(Dr. Aquaguard Magna HD RO) for payment made on 27/09/2015, I have been informed by your sales representative that the product will be delivered very next date of booking but till today it has not reached to me inspite of several calls made by me to those contact number provided on the receipt. Now I made my mind to cancel the order and request you to refund the entire amount paid by me though demand draft or NEFT credit to my saving account details provided below.


Expecting your immediate action for my complaint and don't force me to take this issue to next level by delaying further. I once again confirmed that I may not be interested to have your product any more hence consider this mail as my final decision to cancel the order.


Pls do the needful on high priority.


Note : Attached Payment receipt and contact details of seller.


Bank A/c details :


A/C No[protected]

Bank Name -ICICI Bank

Branch -Adyar

IFSC -ICIC0000350


Regards

Sadiq Basha H

[protected]

[protected]


Address : 24/21 Bharathi Dasan Street

Nehru Nagar, Velachery,

Chennai - 600042.

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Hi Eureka Team, I have been purchased Eureka Vacuum Cleaner on 29th june, delivered on 3rd July. I am not satisfied with performance of Product and cancelled product on July 5th. Cancelation team(Pune) was telling story like product was cancelled and Hyderabad Customer Care Team was telling story like Open Status. No One has responded properly. I am keeping sending mails/calling customer care, no response Please find details Customer ID - [protected] Compliant ID[protected]/82698410 Follow up Activity -- [protected] I am keep on sending email to [protected]@eurekaforbes.com, [protected]@eurekaforbes.com, Regards, Kishore

I have an aquaguard reviva for 4 years now. horrible service backup for the product. sales and amc renewal team is prompt & excellent. worst part started once amc is signed they hardly have come on a regular basis as per contract. once in four years o[censored]se and regular amc i have called for a complaint of water leakage and was promised to be attended in 24 hrs. now i have complained on[protected] and today on[protected] and every day in-between these days i have reminded and the same reply that it would be atteneded in 24 hr. i have called corp. office in mumbai from bangalore and after trying 7 times someone took the call and promised that i would receive a call back soon. again a hollow promise. the boys are untrained when they do remember to do a cleaning once in a while . hands are not washed before putting them inside the filters usually they ride a bike and carry all the dirt from their ride. nails are long with all dirt inside. so i presume they leave the filter dirtier than what it was with 3 to 4 months o[censored]se. they would some times ask for a lemon to squeeze to clean and some times a tablet is left to dissolve inside. not a consistent system followed advise- don't even consider a demo since they have an excellent dressed to kill sales team impressing upon to get cheated. who respond in minutes and do a new installation in 30 minutes and get amc signed in seconds. this is what happened to me while i made this purchase

I complained on 21 sept 15 after much pursuation 1 day a tecnician came but was more interested in renewing the contract which was 1 month more to come for expiry after that no response.Customer care very irresponsible, email not working.What to do ?

My AquaGuard of eureka forbes is not serviced well. IIL famed or fraud service Protocol. On 29/09/2015 My Aqua guard stopped working I contacted to service centre from then even today also, having complaint no:[protected] and registering comlaint no.83735214, 83794417, etc. Having Contaract Reciept (no.[protected]and having validation till 27/09/16. It is a shamefull to the company who is large enough to serve his customers. On humble note: Kindly resolve this problem. Customer name:Dk Srivastava mobile [protected]

This is supposed to be a Shapoorji Pallonji company and its one big nonsense team. From road shows to direct home selling they do everything to sell and product and for sure vanish to think air once done. Service ?? does that exists at all, none turns up, even if they do so, their only interest is to again sell an AMC which is a mess. No body knows how to reach any of their service point to get some spares, and if you reach so, most of the time they say the model is obsolete or no spares available, even for the standard filters, it is nearly impossible to get easily. Pity is these filters are also not sold elsewhere, not even on online stores !! Its a shame that such a big brand and a company like SP does this way

I raised a complaint (Complaint#[protected] on 18 Sep 2015 about a problem with my water filter. The technician attended on 19 Sep and said there is a part to be replaced. After that nobody called even after calling the call center everyday. Today (07 Oct), I came to realize that the aqua guard closed the incident without any resolution and forced to open a new complaint. This is one of the worst customer support that you can expect even after taking a 2 year AMC with them.

I bought Euroclean ACE Vacuum Cleaner akmost 8 years ago. Since I don't use the vacuum cleaner extensively, the paper / dust bags provided with the product lasted this much long, but now I have no paper bags. So I went to their branch office (Address: 25 /26 RAGHUVEER NAGAR, OPP. ST. FRANCIS SCHOOL, JALNA ROAD, AURANGABAD) almost a month ago to get those. But they told me the bags had been ordered and will be available within a week. Then I went again after a week hoping that I would get the bags this time but didn't. And one of their representatives asked me write down my contact details so that they would call me when the paper bags will be available. It has been over 3 weeks now and I still didn't get a call from them. I guess the after sales service as promised was just a selling strategy for them and nothing else.

I am Hitesh Talukdar from Garia, South Kolkata. I have purchased an Aquaguard Enhance UV+UF water purifier from M/s Khosla Electronics Pvt Ltd., Garia, Kolkata (WB) on 14-Sep-2015 and subsequently delivered on 16-Sep-2015. Due to the bad taste since early days we use to avoid the Kolkata Municipal Corporation’s supplied water in our apartment and we started purchasing packaged drinking water. But recently we made our mind to buy a good quality water purifier so that we need not to purchase packaged drinking water further. So we approached the nearby M/s Khosla Electronics in our locality and we made our mind to purchase only a product of Eureka Forbes brand. Since childhood days we believed that Aquaguard is the only machine that gives pure drinking water and we all had earlier used an Aquaguard before. At Khoshla Electronics we were made convinced that the above machine will suffice our need for pure drinking water and we readily bought it on finance from M/s Capital First at a price of Rs 11800/=(excluding interest and processing fees). The machine along with Ironil pre-filter was installed by Eureka Forbes technician on 17-Sep-2015 (evening). I had earlier requested the technician over phone to bring some gadgets so as to check the quality of the purified water as compared with the raw supplied water. Accordingly after installation the technician shown us some parameter called as TDS; the purified water showed a TDS level of 125 when the raw was 625 TDS value. The technician also told us that the TDS level may further get lowered when we use the machine for some time. In this way we were convinced that we had chosen a right product. However within a week we found that we both developed serious digestion problem and bad stomach. When consulted by Physician we realized that we are drinking improper water with high levels of some chemical elements which are dissolved in the purified water. As we never compromised with the drinking water we got socked and readily approached M/s Khosla Electronics for the appropriate remedy on 02-Oct-2015. M/s Khosla Electronics took a stock of the problem and lodged a complaint with you i.e., M/s Eureka Forbes Ltd. A technician from your end visited our place on the very next day i.e., 03-Oct-2015. On observation of the machine the technician stated that we may have procured an inappropriate machine for our water condition. He also clarified that only RO system can solve our problem as we have high level of TDS in the supplied water (i.e., from Kolkata Municipal Corporation). Now we have started procuring packaged drinking water at the rate of Rs 70/= per 20 litre jar from the market like before as we are going through continuous indigestion and stomach problem. In this way we are realizing that we have been highly misguided and invested a lot for nothing but a show piece in our kitchen. In view of the above scenario I request you to consider the case and provide me a wise solution so that the trust of generations is not get eroded. Your sincere and early action in this regard is highly solicited. Hitesh Talukdar Mobile: [protected] / [protected]

Im John from Chennai We bought new machine August 2015 the machine name is Dr. Aquaguard Water Purifiers Magna HD RO+UV it dint even work for a week and we felt the water is not good we called few times to the sales person and the person who installed the Machine both gave lame excuses to come to our house to check teh quality of water and we called one of my friend and request to check the water quality. shockingly he told us the input and output are same and we have been drinking dirty water which was later found the throat issues with my parents were due to this. After that we started calling the sales person and he told us to call customer service. Here comes the worst Customer Support experience ever.. everyday we called and the representative ask for complete story and they promise to send technician by today nobody turned up and I had complained each and every day to finally i spoke to senior technician and he told me that he will arrange Almost a month the technician arrived and he tested and told us this Machine is not suitable for this water and dint even tell his name to my mom and just told her that i will send report to change machine. Now more than 2 months i called call center and i was told that request raised to replace the machine I asked them back will it be new machine or different model the answer is we don't know and we sent request to another team and its pending for approval. so i waited until today 6 Oct 2015 and still same answer I told them that I don't need your service and I need my money back so the senior person raised a request 93039025 and gave me reference number. I'm not sure how many day or months its gonna take. please take action and let know how to proceed. Thanks

I brought a AquaSure Water Purifier and condition is that after 145ltr. water purifying it has required a new kit for water purifying. so I called their service helpline no.[protected] and they give me a complain no, which is 82439141 but I am not get any services from Eureka Forbes end.I am calling several times every times they give me a complain no. and told me that you will got service with in 2 to 3 days.But I am not got any services till now .I am fully disappointed.

I, utpal samanta purchased a aqua-guard neo model :AG Neo on 06/11/2014 but till now no cash memo hasbeen sent nor any servicing has given by your side. css name: Niladri Adhikary code no :9078258 pls do the needfull as early as possible.

Sir, I have a Eureka Forbes make water purifier COMPACT model, which is under AMC with M/s Shripati Services, Bilaspur w.e.f. 23.10.2013 to 22.10.2015 vide SAP No. [protected]. On 26.10.2013, the representative of the service centre told me to provide a SOFTENER to prevent out coming of calcium from the purified water. Accordingly, they provided the same in lieu of Rs. 2200/- on date 26.10.2013. In spite of providing the SOFTENER, calcium / white spot found in the water stored in glass / container. I had repeatedly told the same problem to the Mechanic attended besides informing telephonically to Sri Shripati, owner of the service centre. Sometimes I had also written the complaint in the papers got signed by me by the Mechanic during servicing in my residence. But unfortunately, the complaint continues till date. Again on date (05.10.2015) I ranged Sri Shripati Vishnu Muni on Mob.No. [protected] who advised me to lodge complaint on their Kolkata office over No. [protected]. Accordingly, I lodged a complaint bearing No. 83783817 after conversation with Sukanya who attended the phone call. I want remedy / solution so that I can get purifier water without calcium or get back the money. Thank you, DC Mandal Mob. No. [protected] Add: Rly.Qtr.No. Type-IVB 1/1, Bunglow Yard, Rly.Officers' Colony, Bilaspur (C.G.)-495004 Date: 05.10.2015

I have purchased one Aquaguard water purifier on 1st oct 2014.I contacted repeatedly to your customer care centre for free service.Which is as per contact.They never turned up to do the free service. You may do the needfull in this matter.

Sir, I have Aquaguard Verve water Purifier at my home in Mumbai. For it I have paid AMC charges for two years service contract to Eureka Forbes. Service contract ends on 19th August 2016. It is more than a year since Eureka Forbes changed Carbon and filter in machine. So I have been calling them on their customer care number[protected] for last one month, but no one has come for servicing and Carbon filter change yet. Last I called on customer care number[protected] on 25th Sept. They gave me Service Request no. 83606047 and informed technician will come in 48 hours for servicing and Carbon filter change. 10 days have passed after that but no one has come from Eureca Forbes for carbon and filter change. My customer code is [protected]. It is very disappointing and frustrating that Eureka Forbes is not providing service evenafter taking money for AMC in advance Sir, please see that Eureka Forbes replaces carbon and filter of my Aquaguard Verve water Purifier and does servicing of it AEAP. Thank You. Hiren Shah Mobile # [protected]

The Eureka Forbes Integra-7 that we have in Bangalore, has a 2 year pre-paid AMC. a little over 3 weeks ago the speed of filtering reduced progressively and fully stopped 0n 20th Sept. 2015. We finally managed to file a telephonic complaint and obtained Complaint No. 83628122 on 26 Sept, 2015 and we were assured that the problem would be attended to within 24 hours. However despite repeated reminders everyday, we have only received assurance that help was on the way but no one turned up to restore the product to a working condition.
Being totally frustrated by this callous attitude, I filed a complaint on their Edureka Forbes Website on 30.09.15 at 9:40 pm that was submitted as follows:-

Name: Lubna C. Bhatt
email: [protected]@elsonic.com
Telephone +[protected]

"Despite filing a complaint on the phone on 26 Sept, 2015 regarding my Water Filter (Customer Code:[protected]) and obtaining complaint No.83628122, your staff fail to turn up . Reminders on 29th and 30th of Sept. have also brought no result. We have had the problem of trickling water from the filter for 3 weeks that progressively worsened. Despite buying such an expensive Water Filter and obtaining AMC's from your company, your people are totally unconcerned. We have been forced to buy expensive bottles of water from outside. This is certainly not expected from your company which stresses so much on service. I believe this represents total deficiency of service by your organisation.

Can you please help.

Regards,

Lubna C. Bhatt
+91 [protected]

Got a call frm sec 3 rohini..lady named kumud or komal said servicing is free bt nt informd abt filtrs wil be chargeable..wen i said her why she didnt inform my mom, she shouted on me n said y the hel i bought eureka forbes thn..ths s wat ur customer satisfaction is? I made mistak dat i bought it..i[censored] guys rely beliv in cust satsfaction thn take action against the centr although i go in print media n social sites nt to buy ur ro..pathetic service..take action else des service centr wil ruin ur image..

We are facing severe discomfort with the product and the service team of Eureka forbes. We have raised a complaint for close to a week now and have ended up speaking to the customer help team over five times, between 23rd September to 04th October, but haven't received a closure to our complaint yet. I am compelled to point out the utmost unprofessional approach rendered by the service team. On every complaint call our complaint no. is cited and we are promised of a service executive who would get in touch within 24 hours, but that hasn't happened so far. Our complaint no. is[protected] raised against our product model -Aqua Sure Storage Water Purifier. We have mailed the customer care team separately offering our grievances and contact details. Awaiting a resolve to our problem.

I had lodged a complaint regarding d servicing of my aqua guard on 23 rd September 2015. The company sent an agent the very next. He did the servicing and told to check. But as there was no water supply i could not check the same. Later that, after i got water supply, i checked the machine. To my surprise the jar was completely broken. This wasnt the scenario before he came. He was fidgeting with the jar. But i thought it was routine. And later i find this. I immediately called the customer service and told them to arrange for an agent as my aqua guard is not operating. Till date (5th October 2015) they have not sent any one. I called up several times. Every time i was told that the agent would come by the next day. But no one turned up. Now I am fed up of this kind of behaviour.