Eureka Forbes Complaints & Reviews

I have ordered the AQUAGUARD ENHANCE RO product through online on 12th Jun 15 and 13, 999 was paid, but the product was not delivered in time (till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement I have cancelled this order on 21st Jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently I called customer care on 22nd Jun 15 and informed...

We purchased a Water Purifier with Unit Serial No: 6002731 After Installation of new product they advised us to purchase Iron remover. So, We purchased. On next service, they advised us to purchase a Candle and a Tap, So, We purchased. On next event they advised us to make an AMC, So, we made an AMC. More than a year elapsed, since then no person from their Centre neither came / enquire nor gave any service to the Product. After a series...

A months back i got leakage @ bottom & mineral is not converting.. then i raised a complaint for this. after one week one person came and see this model. He replied that i didn't see this model so need senior for this. then i call to CC & and ask to send senior guy after 3 week one guy came & checked he does aware how to open that model..with my help he opened then he said its fixed but again fault came with in 2hrs. then i called to CC they...

Eureka Forbes - Aquaguard Water Purifier Geneus Model Aquaguard Water Purifier Service is Worst Don't Buy Aquaguard Product...Because i have purchased this model on 29th october 2014. 1. Still(July 16th 2015) I didn't receive invoice for the purchased product... if i raise complaint then customer care is telling that it will come via courier.but still not..i think it will come buy walk..even by walk i can't get...but still not...:( 2....

Receipt no.26099 dt 07.09.2014 i was paid money by chq.no.885976 Rs.2750/- purchase eureka forb uv water purify but some problem i was cancelled my order very next day but senior customer sales specialist was not cancelled my order and some day go machine was come my home by home delivery or courier and than after senior customer sales specialist was come my home and machine was collected and told me your money refunded with in 15days after...

Aquasure Springfresh Water purifier is under AMC and it needs a service. We have made three complaints so far. Complaint numbers[protected], 82313093, and 82384519. Every time we call the customer service, they will take the full story from the beginning and give a complaint number and that's where it ends. There is no person seems to coming to service the purifier though it has been three weeks since the first complaint. This is the worst...

Our contract is to be renewed in Jul. But I have a query if for any purpose one service is pending for the last service contract, what is the compensation? Also if we go out of town then how are thecservices arranged. I want satisfactory answers before I renew my contract. Rgds....

This is a very shocking behavior of such a brand aqua guard with all false commitments and all misguidance, i had purchased the product on 26/05/2015 that was riviva ro+uv which after few days started giving us sour water, when we launched a complaint first we were not treated seriously then we were told by the service people that this machine is not needed for mumbai water the sales guy name is kailasnath tiwari from mumbai kurla, then after...

i had purchase a aqua guard GREEN RO machine for my residence vasai(E) (where we use tanker water) by salesman mr ajit singh. they delivered me a machine( which was another machine) when technician came for installing the machine he said me that this machine is not for this area because there is tanker water high tds . i called to mr ajit singh and said him all situation but not agree for same. then i called his sales manager mr manoj jha...

I bought a new purifier, it has leakage, leaving my kitchen cabinet wet. raised complaint with customer care 5 days before, technician should have visited in 48 hours. no one has come, been calling customer care every day, does not get through to technical team. Sales team calls back everyday!!!I need this fixed, i paid 18K for this product....

It has been about a month and a half, i bought an aquaguard water purifier. The company guaranteed a free installation of the product since then but i think all my efforts of contacting the dealer went in vain. Even after purchasing the product for such a long time back, my water purifier remains uninstalled at my home and i've none other choice than drinking the tap water. . . And the company would be with - held responsible if any...

our water system is install in our office at patna ROV water purifier is not working from 01.06.15. i have lodge complain many time in patna office but till date no any work don. so, please help. for pawansut servangin vikas kendra chandpur bela patna bihar [protected]...

We purchased a new water purifier branded as MAGNA on14/11/2014from Eureka Forbes vide their Delivery Challan No 24558834 dt 14/11/2014 while we were at at Bangalore and on my son's transfer out of Bangalore we shifted to Chennai on 10/05/2015 The change of address was promptly informed to them 0n 12/05/15 to one Mr.Rajesh who gave our customer I.D as[protected].Since the unit is under warrenty we requested for service of the unit on...

We have been calling the customer care to book a general service for our aqua guard unit for past 1 month, but there is no response form.

We have an amc for 3 years and for past 2 years none of them have come or asked for a service, hence we called for a service.

The worst ever service we have seen ever. (Sorry that i was not able to avoid this as i am extremely frustrated)

We have been calling...

We have entered into AMC contract for two years with Eureka Forbes ( customer ID:[protected]) with AMC NO:23136477 for the period[protected] to[protected]. our aquaguard model is Compact. As per the agreement, the company were to replace 2 candles per year during the AMC period. the company changed the candle in september 2014 and the next change was due in March 2015. We were out of country from January 2015 to June 10, 2015 and hence could...

My water purifier (RO+UV) is not working over many days. I have complaint on 02-Jul with ticket number [protected] and since than following up the request on daily basis but not result. Service center is continuously promising the resolution without any result. I am getting fed-up now and don't know what to do....

Dear Concern, I am highly upset to say that I was astonished to see the bumpy behavior of your service center where your concerned already proved their commitment for customer satisfaction globally. So, I am sharing my bitter experience & doing lodge a complaint against excruciating behavior of the proprietor of the franchicse of the khardah unit ( Kolkata, B.T.Road, Kolkata 700119). I went to the mentioned service unit along with my Aqua...

Eureka Forbes Aqua guard Total Infinity Water Purification System is not working Properly and lodged a service request for Customer Id [protected] days back. I contacted several times, But Not Yet solved the Problem. Customer Id [protected]....

We purchased Dr. Aquaguard Magna just 2 months back. Immediately we faced pblm in the machine, we complained and a techincal person attended and informed us to purchase an additional cylinder which cost around Rs. 1000. We said, will see later and got his contact no. Within 1 week time, we again faced the same problem and we raised complaint in the customer care. Then we Contacted the technical person who shared us the no and informed...

We have entered into AMC contract for two years with Eureka Forbes with AMC NO:22027399 for the period[protected] to[protected], As per the agreement, the company were to replace one set filter cartridges per year during the AMC period. As the AMC period is coming to a close, I had registered a complaint (No. 82048239 dated[protected] asking for the second set of filters which was due . No action was taken by Eureka Forbes and upon checking,...