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Eureka Forbes Complaints & Reviews

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Updated: Dec 10, 2025
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M
manjusha petkar
from Mumbai, Maharashtra
Sep 22, 2015
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Address: Mumbai City, Maharashtra

I have purchased dr aquaguard magna uv from eureka forbes sales man from chembur locality . machine worked for 2-3 days properly, then complaint started-first storage tank was fully, some service person came repaired ... some 4 days machine is not taking water, , i complained sales person, and he said he will replace the machine .. since last 15 days i am continously calling he, , every time he give new excuse and this going on . in a span of one month, machine worked only 10 days, , , ,
Aug 7, 2021
Complaint marked as Resolved 
Hi Manjusha,

We regret the inconvenience caused to you. Please share with us your contact details/complaint no / customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team
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    Lathus
    from Mumbai, Maharashtra
    Sep 22, 2015
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    Address: Mumbai City, Maharashtra

    I have purchased mentioned below Items Online from Eureka Forbes on 09/09/2015. Details mentioned below Your transaction id is 72251, Payment Gateway- Visa/Mastercard/AMEX-Airpay Your Customer ID is [protected] Your Order ID is [protected] Your order will be delivered to you in 8 working days. Pin code - 400706 Product Code- GWPDEUVWP00000 Product Name- AQUAGUARD ENHANCE UV + UF Quantity- 1 Amount - Rs.12, 999 Transaction Date- 9/9/2015 8:24:22 PM Till date I have not received the ordered Item (AQUAGUARD ENHANCE UV + UF) even after 13 days of Order date. Regards,
    Hi Lathus,

    Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

    Regards,
    Eureka Forbes Team
    Till date no positive response from Eureka Forbes Team its about 13 Days from order Date.

    I have purchased mentioned below Items Online from Eureka Forbes on 09/09/2015.
    Details mentioned below
    Your transaction id is 72251,
    Payment Gateway- Visa/Mastercard/AMEX-Airpay
    Your Customer ID is [protected]
    Your Order ID is [protected]
    Your order will be delivered to you in 8 working days.
    Pin code - 400706
    Product Code- GWPDEUVWP00000
    Product Name- AQUAGUARD ENHANCE UV + UF
    Quantity- 1
    Amount - Rs.12, 999
    Transaction Date- 9/9/2015 8:24:22 PM

    Till date I have not received the ordered Item (AQUAGUARD ENHANCE UV + UF) even after 13 days of Order date. Regards,
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      M
      mukeshb
      from Mumbai, Maharashtra
      Sep 22, 2015
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      Address: Mumbai City, Maharashtra

      Dear Sir, I registered a complaint with Eureka Forbes on September 16, 2015. Complaint number is 83475288. They promised to look into it and take action within 48hrs. Its been more than 6 working days since I registered a complaint and they havent yet responded. I have made calls to their contact centre on Spetemeber 19, 21 (twice) and again today 22 (twice). They say we have forwarded it but work hasnt been done. This is not the first time they have done it. In July, I faced the same problem and that time also they took more than a week to attend it. This issue has resulted us in buying water where as we are paying for their services. Its water problem and they arent even bothered at all about it. Its like paying "hafta". They are just taking our money with no service at all. I would request you to pls look into it and take action against them Thanks,
      Aug 8, 2021
      Complaint marked as Resolved 
      Hi Mukeshb,

      Thank you for writing to us. We have escalated your issue to the concerned department and they shall contact you at the earliest.

      Regards,
      Eureka Forbes Team
      Hi Mukeshb,

      We have received feedback from our service team that your issue has been resolved.

      Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

      Regards,
      Eureka Forbes Team
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        V
        Viswanath.C
        from Chennai, Tamil Nadu
        Sep 21, 2015
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        Address: Chennai, Tamil Nadu
        Website: www.eurekaforbes.com

        Complaint ID: 83533773 Mine is AquaGuard RO+UV. 2 days water inlet is totally stopped. So I called customer care around 8.45 AM in the morning. I mentioned particularly that it is emergency since there is not even single glass of water to drink and send the technician ASAP. I called CC again around 5.30 in the evening until then I did not receive any call/feedback from them. Then called them again at 7.45 and got CC manager Mr. Narayanan ([protected]) number from them. Called him and asked abt the status and he gave an irresponsible answer that it is 8 o clock and no techinicians available and I shld have called earlier. While talking he had cut the call abruptly. Then called CC again and got country head Mr. Saravanan ([protected]) number. He also told the same and finally the reply was that they could arrange the technician next day morning only. We are suffering without water for past 2 days and the response is like this. Until we buy the product they are behind us. Once we have bought it, we have to beg them for service issues. Poor performance, irresponsible attitude from customer care representatives and technicians.
        Aug 8, 2021
        Complaint marked as Resolved 
        Hi Viswanath,

        Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

        Regards,
        Eureka Forbes Team
        Hi Viswanath,

        We have received feedback from our service team that your issue has been resolved.

        Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

        Regards,
        Eureka Forbes Team
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          Viswanathan Anantharaman
          from Melur, Tamil Nadu
          Sep 21, 2015
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          Address: Mumbai City, Maharashtra
          Website: www.eurekaforbes.com

          I have purchased online Dr.Aquaguard Magna RO+UV from ecommerce website of www.eureka forbes.com, by making full payment of Rs.17490/- thro credit card on 11th Sept 2015 vide Transaction id is [protected], Payment GatewayHDFC, Customer ID is [protected] Order ID is [protected] order will be delivered to you in 8 working days. with great surprise i got the product home delivered at my home address on 14th sept 2015. I have been chasing their online Ecommerce Tel No for Installation of water Purifier. Only Empty promises made, No one is attending my complaint. Also I made a compliant at Local Chennai Customer helpline No on 19th sep.2015, they hv given the complaint No, stating someone will call and attend your installation needs, till now today is 21st sep 2015. No one has come for installation. I am really frustrated and it is causing a metal tension. After paying full money, not get the rightful service from this great company. I have a lot of high regards about their product quality, but the service part during my first experience itself is disgusting. The Product Purchased in my name Viswanathan
          Aug 8, 2021
          Complaint marked as Resolved 
          Hi Viswanathan,

          Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

          Regards,
          Eureka Forbes Team
          Hi Viswanathan,

          We have received feedback from our service team that your issue has been resolved.

          Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

          Regards,
          Eureka Forbes Team
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            A
            arafath687
            Sep 21, 2015
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            Website: eurekaforbes.com

            Dear Sir/Madam, i have purchased an aquaguard water purifier on sep 11, 2015. first of all i got the wrong product from salesperson. they replaced that after i requested for replacement. and then they didn''t do proper installation. after few days they solved that issue. but still the product is defective. so finally i decided to go AMOUNT REFUND as per their money back guarantee within 30 days policy. but still i haven''t got my money refunded. no response from both customer care and salesperson. please assist me to solve this issue. complaint number is 92862177. thanks
            Aug 8, 2021
            Complaint marked as Resolved 
            Hello Arafath,

            Inconvenience regretted. Thank you for sharing your contact details we have made a note of the same. Our concerned team will get in touch with you at the earliest.

            Regards,
            Eureka Forbes Team
            Hi Arafath,

            We have received feedback from our service team that your issue has been resolved.

            Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

            Regards,
            Eureka Forbes Team
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              Praveen Mishra
              from Mumbai, Maharashtra
              Sep 20, 2015
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              Address: Mumbai City, Maharashtra
              Website: www.eurekafobes.com

              My consumer id is : [protected] Service agent is Sachin Patil This company have never given service of machine without several calls to them. This is big cheater company, cheating with customers by taking AMC and never giving service. Company does not have any mail I'd for service. Given I'd is wrong. I want to take my amc amount back which they have collected in 6 years from me and not given any proper service.
              Aug 8, 2021
              Complaint marked as Resolved 
              Hello Praveen,

              Thank you for sharing your contact details we have made a note of the same. Our concerned team will get in touch with you at the earliest.

              Regards,
              Eureka Forbes Team
              on 8.9.2015 i made a complain for my water purifier highflow which is under a, m, c. i made calls on9.9.15, 10.9.15, 12.9.15, 14.9.15, and several telephonic calls to customer care executive.docket no.83367334, and8353009 online complain was also made. It is installed in a restaurant where the necessity is much.what shoud I do? I think to make posting on facebook requesting friends not to purchase eureka forbes products.
              Hello Praveen,

              We have received feedback from our service team that your issue has been resolved.
              Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

              Regards,
              Eureka Forbes Team
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                gauarv2485
                from Bengaluru, Karnataka
                Sep 20, 2015
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                Address: Bangalore, Karnataka
                Website: www.eurekaforbes.com/Product/Water-Purifiers/Aquaguard/RO-UV/Aquaguard-Geneus?pid

                I have recently bought Aqua guard geneus (previous month), The same day water sensor has stop working( water is not storing in Aquaguard tank at all) i had raised complaint with Aquaguard team and they inform that their is problem with PCB and that need to be replace by them but till now no action has been taken. I have raise multiple complaints( 3 times) This product cost 23K but do Aquaguard team take this much time to replace component. More ever i have no updates from Aquaguard team Is this is the service Aqua guard provides to customer after selling their product
                Aug 8, 2021
                Complaint marked as Resolved 
                Sep 20, 2015
                Updated by gauarv2485
                Please find my details
                Contact Number [protected]
                Customer #[protected]
                I logged a case for leakage issue . Case id is [protected], [protected]. Three engineers visited but issue not fixed.
                I also got one message that one valve has changed and price of valve was 350 Rs. it never happened in reality and seems that visiting technician did something fishy in his report.
                I am fed up with chasing technicians and also escalated issue to second level but no luck.
                If my issue will not resolved in 48 hours I will raise it in social media and advise every not to buy Eureka forbes product as they are unable to provide satisfactory after sale service.
                Hope this message will be treated on priority.
                Hello gauarv2485,

                We have received feedback from our service team that your issue has been resolved.
                Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

                Regards,
                Eureka Forbes Team
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                  Anju kukreja
                  from Rawatbhata, Rajasthan
                  Sep 20, 2015
                  Resolved
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                  Address: Kota, Rajasthan

                  My self Neeraj Kukreja from Kota Rajasthan. Mr. Bharat Singh so called proprietor of Extra Services Mob. no. [protected] Having eureka Forbes card visited my home and did not change the filter although it was due to be changed. He argued with my wife and left without providing service in the month of July. Since then I have tried many a times to local service centre lady at RAMPURA BAZAR KOTA but it is regretted today that she agreed to the faults of his person and assured me that she will get the service done. But till date i.e. 20th Sept. no one has come and even they are not bothering to attend my calls. I want to complain this in the forum where strict action against the authorised service dealer as well as the responsible person be taken immediately as due to their defaults we are suffering and bound to drink unhygienic water.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Hi Anju,

                  Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                  Regards,
                  Eureka Forbes Team
                  Hi Anju,

                  We have received feedback from our service team that your issue has been resolved.
                  Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

                  Regards,
                  Eureka Forbes Team
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                    H
                    himanshumeena
                    Sep 19, 2015
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                    Address: Jaipur, Rajasthan
                    Website: www.eurekaforbes.com/

                    I m take a new conection of water purifier of aquaguard...But at the time of installation the conection is loose by the company setup person...And water continuiosly wasted...For against this problem i have a complainent to eureka forbs..17/09/2015..And they have give me complainet no. 83485608...And they told me this problem is solved in 48 hrs...But they not call me and attend this problem after 60 hrs of complaint... And we buy from which representative..That also not intrested in this matter... Representative no...[protected]
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Hi Himanshu,

                    Thank you for writing to us. We have escalated your issue to the concerned department and they shall contact you at the earliest.

                    Regards,
                    Eureka Forbes Team
                    Hi Himanshu,

                    We have received feedback from our service team that your issue has been resolved.
                    Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

                    Regards,
                    Eureka Forbes Team
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                      K
                      kakki
                      Sep 19, 2015
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                      Address: Mumbai City, Maharashtra
                      Website: eurekaforbes.com

                      I purchased aqausure shakti from Eureka Forbes 7 months back. We want to change the filters . I am calling the customer care department daily at least twice but all they say is sorry for the inconvenience and we will send our technician shortly. However, even after 5 days of registering complaint, no one has come to check the machine...
                      Dear Customer,

                      We regret the inconvenience caused. We request you to share your contact details/complaint no / customer ID and we ensure to resolve your issue at the earliest.

                      Regards,
                      Eureka Forbes Team
                      NAME-- ROHIT BATRA

                      ADDRESS-- B-170, ALPHA 01 GREATER NOIDA, U.P.

                      CONTACT DETAILS-- [protected]
                      ALTERNATE NUMBER-- [protected]

                      Regards
                      Rohit
                      Very poor Service

                      disposing it off because Eureka Forbes seems to be not interested in customers after the product is sold. I have raised a request 4-5 times for a service technician to visit and change the filters . Nobody has turned up, and it's been more than 10 days. I had a good impression on Eureka Forbes before...

                      Regards
                      ROHIT BATRA
                      [protected], [protected]
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                        Prashanth_1981
                        from Bengaluru, Karnataka
                        Sep 19, 2015
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                        Address: Bangalore, Karnataka
                        Website: www.eurekaforbes.com/

                        I have wet and dry vacuum cleaner. Given to Konankonte service center, Bangalore in Aug 1st week. Motor has to be replaced. It is same tune from your guys - Next 2 days it will be ready. Then they hardly pickup the call(both landline and mobile). They have repeated this from day 1. Height of poor service. Before that, I gave it to Jayanagar service center. They took 6 weeks. Initially they replaced with rusted wire from old equipment. When I complained, they took another 2 weeks to replace with new one. You guys are really pathetic in your after sales service. I cannot believe that you take 6 weeks for replacing wire and take forever to replace motor. Do you think people will have spare vacuum cleaner?
                        Pathetic service. Unprofessional.
                        Hi Prashanth,

                        We regret the inconvenience caused. We request you to share your contact details/complaint no / customer ID and we ensure to resolve your issue at the earliest.

                        Regards,
                        Eureka Forbes Team
                        The acknowledgement number - 19357. Find my mobile number from Konankonte service center, Bangalore and you can call me.. FYI, I did call you customer service number 6 times. Was even more frustrating. They kept on saying I will get a call back from senior service rep like in 10mins, in 1 hour and so on.. But no one called me.. I will be surprised if you can resolve my problem as the Konankonte technician told me that he got a motor replacement for 3 month old service request.. Unbelievable.. And I kept on calling this technician and the service center landline. No one picked up call.. When I called from alternate number, the technician picked up immediately.. He gave me their branch manager number - [protected]... who is also not picking up call and I doubt if he is the branch manager.. Shame on you guys.. Why are you in this cheating business..
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                          Raveechandra
                          from Chennai, Tamil Nadu
                          Sep 19, 2015
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                          Resolved

                          Address: Mysore, Karnataka
                          Website: www.eurekaforbes-ro.in/

                          This is my 3rd complaint within 15 days of time. Water is not filling properly. Initially it was working fine for first 6 months and after first service we are facing this problem regularly. I am very much annoyed with the service and product quality. I want to replacement or Refund of my money.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Hi Raveechandra,

                          We regret the inconvenience caused to you. Please share with us your contact details/complaint no / customer ID and we will get back to you at the earliest.

                          Regards,
                          Eureka Forbes Team
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                            Rohit8
                            from Bengaluru, Karnataka
                            Sep 19, 2015
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka
                            Website: www.aquaguard.in

                            Bought Aquaguard - water filter in July'15. When agent delivered, one part (water tray, tray which should be below water tap of filter) was not available. Agent told that within 2 days, he would bring missing part of filter. After a chase of month with agent & his manager, logged service case with Aquaguard . Chasing with their service team also for a month, not getting benefits. Water coming out of tap, getting collected under tap of filter.
                            +1 photos
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Hi Rohit,

                            We regret the inconvenience caused to you. Please share with us your contact details/complaint no / customer ID and we will get back to you at the earliest.

                            Regards,
                            Eureka Forbes Team
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                              vasan203
                              from Chennai, Tamil Nadu
                              Sep 19, 2015
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu
                              Website: Eurekha forbes

                              On 12/09 I have lodged SMS complaint.Your Mechanic came promptly on14/09 morning.After checking he informed that one item is to be replaced and he will bring it if it is availale in store or other wise after getting the spare he will attend it. As the spare has to come by courier it may take about a day or two. I am sorry to inform you as on date it is not attended.I have contacted customer care also. My service contact no[protected].service contract valid 02/04//15/ to 01/04/17. .
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              good service
                              Hi Vasan,

                              Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                              Regards,
                              Eureka Forbes Team
                              Hi Vasan,

                              We have received feedback from our service team that your issue has been resolved.

                              Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

                              Regards,
                              Eureka Forbes Team
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                                Madhu Pc
                                from Kathua, Jammu and Kashmir
                                Sep 18, 2015
                                Resolved
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                                Address: Mumbai City, Maharashtra

                                I needed service for the product, but no response from the company. I try to contact them and lodge complaint. But everytime they could not trace my previous complaint. Some times they call back promise service but nothing materialised. City dehradun Regd mobile no [protected]. I could not lodge complaint on their site too. [protected] was a complaint no I received
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Hi Madhu,

                                Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                                Regards,
                                Eureka Forbes Team
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                                  nabendu paul
                                  from Kolkata, West Bengal
                                  Sep 18, 2015
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal
                                  Website: www.eurekaforbes.com

                                  Hello I have Aquaguard enhance RO machine at my home and I have been facing problems with it for quite a some time now. I have lodged a complaint regarding repair of Aquaguard RO machine on Wednesday 16th September 2015. I have been called your customer care at least five times since 16th Sep to fix my problem. In spite of repeated complaint no service person is attending the complaint without any reason. It is really hard to understand why my complaint has not been addressed. Kindly help me since drinking water is an essential need. Kindly take strict against them and do the needful. Thanks & Regards Nabendu Paul
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Hi Nabendu Paul,

                                  Thank you for writing to us. We have escalated your issue to the concerned department and they shall contact you at the earliest.

                                  Regards,
                                  Eureka Forbes Team
                                  Hi Nabendu Paul,

                                  We have received feedback from our service team that your issue has been resolved.
                                  Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

                                  Regards,
                                  Eureka Forbes Team
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                                    rajkumarstandard
                                    from Delhi, Delhi
                                    Sep 18, 2015
                                    Resolved
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                                    Resolved

                                    Address: Kanchipuram, Tamil Nadu
                                    Website: www.eurekaforbes.com/

                                    Bought purifier on 11/09/2015. Installation happened on 14/09/2015 (Monday) after running 5 or 6 hours product not working. I Complained many times to local (Urapakkam/Guduvancery) Branch, but they are not at all considering the complaint. for the 1 week product simply hanging in the wall. hope i have choosed wrong product, 18000 thousand wasted. a dummy box mouted on wall for showcase. Poor poor customer service. Either replace the product or refund the product. Complaint Id from customer care : 92885163
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Hi Rajkumar,

                                    Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

                                    Regards,
                                    Eureka Forbes Team
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                                      Sankar Ganesh 1597
                                      from Viraganur, Tamil Nadu
                                      Sep 17, 2015
                                      Resolved
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                                      Resolved

                                      Address: Coimbatore, Tamil Nadu
                                      Website: www.eurekaforbes.com/

                                      6 months ago a sales man came my home step, and explain about above this product as two way input connection and sold this product (only shown albums) by EMI basis. After one month the product received by courier and known as the information are fully false, immediately i contact customer care but till now no body solve this problems.
                                      +1 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Sep 17, 2015
                                      Updated by Sankar Ganesh 1597
                                      I contacted TN, Coimbatore Ganapathy Branch Mr.Kangasabai, but he has not come and solve the problem. Product has also not been used by me. Please change the product or return back.

                                      Hi Sankar Ganesh,

                                      We regret the inconvenience caused to you. Please share with us your contact details/complaint no / customer ID and we will get back to you at the earliest.

                                      Regards,
                                      Eureka Forbes Team
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                                        Kiran Agarwal
                                        from Banda, Uttar Pradesh
                                        Sep 16, 2015
                                        Resolved
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                                        Resolved

                                        Address: Allahabad, Uttar Pradesh

                                        Complaint no. [protected], Shahil Agrawal, Allahabad a executive came on 15/9/15 night and told after inspection that adaptor is faulty and to be replaced. Then on next day a person in office is telling that part is not in store so will be replaced in few days I have to ask why they take 4 days to just visit a service request and tell only that part is faulty Why we should pay for AMC and our AMC period should not be increased to that period company delayed repair of the product
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        Eureka Forbes customer support has been notified about the posted complaint.
                                        Hi Kiran,

                                        Inconvenience regretted. We have made a note of your complaint number and our customer care team will get in touch with you at the earliest.

                                        Regards,
                                        Eureka Forbes Team
                                        Hi Kiran,

                                        We have received feedback from our service team that your issue has been resolved.
                                        Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

                                        Regards,
                                        Eureka Forbes Team
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