Eureka Forbes Complaints & Reviews

I purchased a aqua guard enhance uv+RO on Monday and installation not done till now I want it to be done by tomorrow

Respected sir / madam

I Dr.Ishita Rathee purchased a filter which is in warranty and and has been out our service since 1 wk now

Within the period of my purchase the technician has visited earlier also regarding problems with this Aquaguard . Same can be varified from your records
Technician comes and tells that the filters are choked and I have to pay for new filters
Despite being in warranty
According to this i have to keep paying every time my filters get choked I.e every 6 months
If such were the conditions I should have been informed about the expense before Your product was sold to me.
Kindly see that my filters may please be replaced free of cost
Also check if substandard material is being provided in the CSD canteen and if that be the case then defence personals are being cheated.
Kindly replace my filters at the earliest to minimise the inconvenience caused.
Attached below is a copy of bill and model number
Thanks and regards
Dr Ishita Rathee

On Aug25th registered complaint for unit is not working. No is attended the issue till now . Even contacted CEO escalation desk, there is no response from even CEO escalation desk also.

There are so many ticket numbers registered from last 15 days .
Below are few Ticket/reference numbers
TicketId: #DNDR-186587, #DNDR-185898
Complaint nos : [protected], [protected], [protected]

Pathetic service from Eureka Forbes. Eureka Forbes sells high price product and that come with low end quality in terms of service as well as product quality. I purchased Aura RO water purifier mere few month back at around 20K where I struggle with getting the mandatory service done and product is faulty as well as sometimes it works and sometimes not. Want this product to be returned and issue my money back. HIGH UNSATISSFIED WITH SELL AND SERVICES of Eureka Forbes.
#cheating #Fraud #PoorService #FaultyProduct #BoycottEurekaForbes

I had replaced the filters of my purifier in December and normally it comes for 1 year for 2 people .This time purifier filters came for only 8 months and complained to the company regarding same.But there is no response from them even after so many emails and now my mails are blocked from sending to company. NOBODY HAD ADDRESSED THE ISSUE AND NOW MY MAILS ARE NOT REACHING THE COMPANY MAIL BOX

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have an alert system in the home security where we will get alerts to email during motion/tampering. Only by hearing this, I have ordered this eureka forbes security system for my home as this feature is not available in other competitors though it was costly.

Initially, the service person told me that they can enable the alerts only if we have television. So, after a week I bought a television and I tried calling the installation person and sales to visit and do the required setup. Even after multiple follow ups they never turned back and in the month of April i have placed a complaint with eureka forbes customer care. Even after multiple follow ups with customer care and their feedback team I never got an update. So far, I have repeated my issues to your feedback team more than 30 times and I will get the same response from the other side saying that they will arrange for a service person and sorry for the inconvenience caused stories.

Only on August 1st week after 5 months I got a service person to do the setup and he informed me that the alert system is currently not working due to security issues. If this is not working, why was I cheated by your sales team and I have taken this such a costly security home by hearing this feature.

I have been cheated by the sales and installation team and I have been waiting for more than 5 months to do the setup. I was mentally harassed by them by making me wait for more than 5 months to do the setup without providing the actual feature which was explained. Now, they are not even responding to my calls and i was told that Eureka has closed this home security system division now.

Kindly arrange for a refund and i am really frustrated with this Eureka Forbes team.

Please do the needful

My Contact No. [protected]
Invoice copy attached

Hello,

I have order Eureka forbes security system for my home for Rs.52, 000(Paid 2000 by cash ass advance + 50, 000 by card payment) and also Aqua Guard Water Purifier(Rs.13, 900) in the month of March 2022. Aqua guard installation was completed on the same day.

Home security service person came and installed the security system in the second week of March. While selling this product, I was told that we have an alert system in the home security where we will get alerts to email during motion/tampering. Only by hearing this, I have ordered this eureka forbes security system for my home as this feature is not available in other competitors though it was costly.

Initially, the service person told me that they can enable the alerts only if we have television. So, after a week I bought a television and I tried calling the installation person and sales to visit and do the required setup. Even after multiple follow ups they never turned back and in the month of April i have placed a complaint with eureka forbes customer care. Even after multiple follow ups with customer care and their feedback team I never got an update. So far, I have repeated my issues to your feedback team more than 30 times and I will get the same response from the other side saying that they will arrange for a service person and sorry for the inconvenience caused stories.

Only on August 1st week after 5 months I got a service person to do the setup and he informed me that the alert system is currently not working due to security issues. If this is not working, why was I cheated by your sales team and I have taken this such a costly security home by hearing this feature.

I have been cheated by the sales and installation team and I have been waiting for more than 5 months to do the setup. I was mentally harassed by them by making me wait for more than 5 months to do the setup without providing the actual feature which was explained. Now, they are not even responding to my calls and i was told that Eureka has closed this home security system division now.

Kindly arrange for a refund and i am really frustrated with this Eureka Forbes team

Water hear purcahsed 10months before in warranty not working complait also filed ref no,[protected]

My Eureka Forbes water purifier is leaking. Raised a complaint on[protected]. Its been 6 days but technician is not assigned. Talked to customer care n number of times, but no resolution is provided. I am tired of contacting them but nobody responds to resolve the issue.

My water purifier had defect from the beginning when i bought it. Within 2 months of buying it had pcb issue and fix was done after 20 days with several follow ups.

Now from Aug 18, i can see the same RED LED light blinking issue and i gave complaint(CM[protected]. After calling several times, the agent came on aug 28 and replaced PCB and closed complaint. But after 1 hr i found the same issue and called the agent. The agent told me to raise another complaint (CM[protected]which they have attended but could not resolve the issue. But they have closed the complaint without informing me.

Now the third complaint(CM[protected] was raised by your customer care team and was scheduled for 3rd sep. When I contacted CC team on 4th aug, they are saying they don’t have complaint number with them. And agent who was assigned is saying they can not fix this issue as they are not provided with required parts. So he is not coming.
Please help me replacing the item.

I bought aquguard astor ro from sales executive of Eureka Forbes paying advance after they tell us we deliver product you in next day with quik installation but they only deliver product after 2 days.But installation not completed, after one day when I tell us about cancel my product and request for refund because of very very worst service they told us we send person for installation but I refuses so they told us we are not accept product cancellation.They told there will be no product return after sales from us and no refund once you purchase.so this also defines that there sales service, installation services, after sales service are totaly disgusting and worst ever.

Date of issue occurred: Aug-11-2022
Detail about the issue : Water purifier failed to work within few months of purchase on Aug-11-2022. After we complained 3 times to customer care, a service engineer visited the premise and he said, they need to replace the board and they will be ordering it. But they didn't turn back for almost 10+ days even though we tried to reach service engineer and customer care support. During the same time, we had multiple calls to customer care, area manager to get the support for the product. After multiple escalations they said they can't fix the issue and they will replace the filter. Even after receiving the replacement filter, they committed multiple dates to come and fix it. But it is already Sep[protected]almost 20+ days since the filter failed, either they couldn't fix the issue as well as they are not fixing the replaced filter. Moreover, we are not getting proper response from Service person / Area manager / Customer care executives.

Invoice no : 12/2022-23.
Complaint no : [protected]

After the maintainance service here i got leakage from the container so again i lodge complain .

Mr linga swamy [protected]

again one on executive came and retify the problem but how can he fixed the wall mountained suddenlt next day the container fall down from the wall and totally damage .

Now again and again i m calling but no response getting from the service department .

After a paying a huge amount i m shocked and gone mental agony that a very big company like eureka cheating with the customer

so ple request and regards to change my container pic to pic

I have ordered items in response to the link received as a compliment after renewing Eureka Forbes product and having trust in Eureka Forbes I have ordered 03 items out of which I received two items and not received one item which is a duffle bag and I paid around Rs.700/- per the item and the order no. is #EAMC3008530.

I have mailed Eureka Forbes and 360 inex but till now I have not received any proper answer apart from automated replies.

RO filter unit producing water very slowly and outgoing waste water is not getting released.

Hi Team,

We contacted Eureka Forbes customer care for reinstallation of Aquaguard to our new home in AP, Rajahmundary. They promised us they will provide techinician but none of them came to fix it. we contacted nearly 10 times. Worst service in RAJAHMUNDARY 0 STAR RATING. PLEASE DONT TRUST THEIR SERVICE.

Product has been delivered on Thursday 25th Aug 2022. Amazon has already registered to company for installation but no one is coming to install the product. Daily I will call and complain and they will just say we can’t do anything we will escalate the issue.

It’s been 6 days now no installation happen, I just wonder what kind of service they will provide in future.
I am returning the product no other option.

Hitesh Rawat
[protected]

I had brought Aqua gard water purifier from Eureka Forbes in 2016 and I have been paying AMC from past 4 years and we have never had breakdown from last 4 years but in 2022 our machine has complain on back board replacement. But now company is saying to buy new product with them from our own cost as they don't have material to fix this issue si pls suggest

I have raise a complaint in customer care about the service of the water purifier on 9 August 2022. My complaint ID is CM[protected] but No technician came for the services. All my family members has fallen sick. I call them everyday but they are not sending any technician.

Request you to please help with the Justice, as it is hampering my family health now.

Its been over 4 days and i am still not getting serviced, no one bothered to call me, your customer care are saying that technician will visit in 24 hours.
I am not getting any water from purifier it is not at all working.