Eureka Forbes Complaints & Reviews

Journey with Customer care started on 9th April 2022.

last two months Eureka forbes representative visited couple of time after multiple requests/reminder/escalations.
wrote also to deepa.[protected]@eurekaforbes.co.in
Water purifier unit is under AMC till April 2023.

have created 4-5 tickets during these two months.
below snapshot can explain you SR created.
After Service done on 30th April, unit worked for few days and stopped working.

latest status of request is not even scheduled and they are promising me on consumer helpline number, that someone will visit
today. ( yesterday 8th June).
Disappointed with customer service from Eureka Forbes.

Earlier complaint no.[protected]. No response from the company. I had requested repairs for my Vacuum Cleaner. All details have already been provided in my earlier complaint. Again being provided as required here. Mob:[protected].

We have enquired for hard water softener and the Eureka Forbes sales person has showed us the demo. This was a resin based equipment. And we were not sure on the buying the product and we said we will confirm on buying the product. They said the prices going to increase from next month, so you better book it by paying advance of 1000/- rs. Incase, if you do not wish to buy the product, it can be refunded.

And finally, we were not interested in the product, as it needs a frequent salt replacement. So we decided not to buy the product and asked for a refund. The payment was through phonepe to the company UPI ID. So they asked us to send the screen shot of the payment and a cancelled cheque to process the request. Its been more than 6 months now, still we have not received the refund.

We have purchased Eureka Forbes Aquagaurd Superb Utc RO+UV+tg, Many times i have complained but no one is attending, but it has been shown as resolved without a remedy.
Cus.id: [protected]

We bought a new water purifier and eureka forbes customer are assigned a technician for installation but never turned up.

Hi Sir/Madam,

From 30-may to till today, I have made more than 20 calls to customer support for new installation for water filter - AquaSure Aquagard Amaze.
Already there are more than 3 work order created. But yet service not provided.
On 1-jun customer support team mentioned that my request is assigned to technician Mr.Manjunath. But till today no response.
WO[protected]
WO[protected]
WO[protected]
Never expected this kind of service from Eureka Forbes even after 5 days of delivery no one turned up for installation
Provided all the documents
Registered installation requests & installation work order numbers.
Reminding daily for installation is all waste of time.

PLEASE LET ME KNOW, WHEN YOU WILL BE SENDING TECHNICIAN FOR INSTALLATION?
Till now, no communication..

Please find the last communication from Eureka-
We have registered a follow up against your open service request number WO[protected]. Your follow-up reminder number is[protected].

For more than 3 weeks, the technician has not visited to service the Water Softner AWS2000. Even after sending multiple email and registering complaint with the customer care, they are not bothered to attend to the customers. I regret for buying Eureka Forbes products and will never refer them to anybody.

Water is licaging from Aquaguard

I have lodged a request for service and repair of industrial water purifier no [protected], but till now no response from your team even after multiple reminders. As we are in Jaisalmer my personnel's are developing health issues due to no proper drinking water. Plz take up this issue on priority and solve the issue as soon as possible.

Pathetic service from Sureka and Eureka is encouraging it. Sureka got all data about eureka customers and renewed ahead of eureka and not giving service.

I called both Sureka and Eureka agents into a common place and discussed. Eureka agent don't want to take any action. All they say is you pay me 12K for AMC and move out of Sureka. But when asked how about the amount 8250 paid to Sureka, no answer.

Eureka should collect that amount from Sureka forbes and ask customer to pay remaining for AMC and help, If they really want to help.

Pathetic service from Sureka and Eureka is encouraging it. Sureka got all data about eureka customers and renewed ahead of eureka and not giving service.

There is an issue with RO as the filter is not working and water is not coming through. Since last 1 month I've been continuously calling customer care regarding my RO service, every time they said you no need to call next time we will send a technician. But till now no one came to resolve the issue.

Having 2 years of maintenance contract with you with no use. I'm just fed up with their services.

It's a totally fraud company. Kindly resolve this issue asap or else refund my money.

Contact number: [protected]
Name: Lokesh Gupta
City: Hadapsar Pune

Thanks and Regards,
Lokesh Gupta

I am using this Aquaguard since 8 months now water is not getting filled in the tank for purification. This is 2nd time that I am facing issue in last 8 months. Expecting a response from Eureka forbes team as soon as possible. Thanks in advance.

Aquagaurd bought from amazon, it stopped working after 30 days, we complaint on complaint no. Technician came for 3 times and changed parts thought its not working they after 3 complains a lady zeel called us to assure that if not resolved for 4th time we will try to replace the product, its being more then 20 days we havent received a call or a technician even zeel is not picking phone, before 10 days i mailed complain on their given email id on website, no reply even i escalated complain to CEO of the company as per given details on website though their is no reply since 4 days.
Kindly look into it
Thankss

On 11th May`22 Mr. Moolachand Chorotiya came well in time, during the demo it was seen that the robot could not cross a small floor panel & go to the next room, videos were taken by Mr.Chorotiya on the inability of the robot to cross the small panel & he sent it to Mr. Manoj Pant-Sr.Zonal head.
I told them that if it cannot go from one room to the other then the whole idea of having a robot is beaten.
In the meantime Mr.Rushikesh also came & the trio had a long discussion, after which I told them that I would like to speak to Mr.Manoj Pant.
Mr.Manoj Pant told me that I would get a refund due to product failure(email attached) & the courier would come & pick up this machine.This was on the 11th May.No courier person came & I contacted Mr.Pant, he told me that it takes 15 days for the courier to come, I told him that for the delivery the courier came in 4 days so why 15 days now, but today on 30th May still no courier person has come to pick up the machine
After that I have sent a number of whatsapp messages, emails & even tried to call Mr. Manoj Pant but he does not respond.
This has really upset me.I am a respectable practicing medical Doctor & Mr.Pant being a responsible & senior employee of the company should be knowing how to treat the customers, why am I being ignored by employees of a company who want to sell their product to me, the mistake is from the company`s side, my wife & me spent 3 days for the demo, it is very upsetting to be treated in this fashion, I have been using Eureka forbes products in all my diagnostic centres since so many years then why create this displeasure.
After not getting any response from Mr, Pant I escalated the matter to the CEO desk, it has been nearly 10 days now since I have been sending emails to the CEO desk but I only get a reply from them that they are looking into the matter & have escalated it to their seniors, what is shocking that forget the sales team not contacting me, they have not bothered to respond to the emails sent by CEO Escalation desk.
I am very upset&disapponted that a reputed company like Eureka Forbes treats their customers in a very bad way

I have taken AMC for Maxima UV water purified (#[protected] in 07 MAR-2021.
Till date no servicing is been done.
The Company has been paid with the amount in advance for 2yr AMC.

Various calls been made and messages send. No action taken by the Company.
I would like to take advice if legal actions can be taken in consumer section.
Pls. assist.

I have taken AMC for Maxima UV water purified in MAR-APR 2021 . Till date no servicing is been done.
The Company has been paid with the amount in advance for 2yr AMC.

Various calls been made and messages send. No action taken by the Company.
I would like to take advice if legal actions can be taken in consumer section.
Pls. assist.

Dear Concerns, I have bought water salter 1000 from eureka Forbes in Rs. 31400/- in October 2021. At the time of purchase sales person told lie that machine will smoothly install on terrace of my residential flat. I told him that i need chairman permission for installation. When technical person came for visit to install the machine after 2 month of delivery, he told that I have to incurred expense for installation like pressure pump, roofing, piping and all, total cost around 25000/- I given him 25000/-. He did installation but after 2 month machine get leaked and water pouring in to entire terrace my Neighbours raising complains. I did complain to eureka Forbes after 2 months of constant complain in Govt of India PMO office, person visited the place and clearly stated that machine not practically feasible to install, earlier technical & sales person cheated you. At present my not using this machine since installation and felt being cheated by the company. I demanded refund from company but not replied by company since 2 month has been passed on. Later I have review on YouTube about company's product i got many video which claims that this product is fake.

I took AMC for 2 yeas on 17th May.I was about to take 1 year AMC only but took 2 years AMC because there was one free gift to be given to customer.
After multiple calls with customer care and incentive solutions(responsible for delivering gifts), I learned that customer id needs to be sent to incentive solutions first for activating the customer id o choose the gift in eflgifts.in .

However I have called continuously for last 4-5 days to customer care and they have raised complain 3-4 times.But no messages regarding the complain received in my mobile.I was give two complain ids also i.e [protected] and CM[protected] .Not sure if these are really raised or just fake.Every time I call them, I have to explain them from the beginning and they have no idea what was the last complain about.

One of the worst customer care service so far.

Is this free gift ad is for real or just a fake one.If this is not there please confirm. Otherwise please take necessary steps to activate my id for free gift.
My customer id is : [protected].

Thanks.

I am under AMC for the past few years for my Dr, .Genus water purifier. We are two senior citizens and our annual consumption is less than 3000 litres. This year the Mineral cartridge replaced under AMC worked for about 8 months and the level has gone to 5 ( maximum) even when the water use was less than 3000 litres. I had asked the technician to replace the mineral catridge, but he refused eventhough it is a consumable item and was supposed to work for 6000 litres. May be it is a recycled catridge. I have been complaining to Deepa at customer care for the past one month but no action was taken. There has to be a way of redressal. They are waiting for AMC to be over by May 31st, 2022 so that they ask me to pay AMC again. I had been drinking unsafe water for the past one and half months. If anything happens to our health, I would hold Eureka Forbes responsible. I fail to understand why no redressal mechanism or Ombudisman is not fixed by Government for water purifiers. DOES THE COMPANY GIVE A CERTIFICATE AND MEASURE THE ACTUAL WATER USE AND PERFORMANCE OF THE MINERAL CATRIDGE FOR 6000 LITRES? Dr.Y.S.RAMAKRISHNA Cust.Code: [protected] Contract No. [protected]

We have raised multiple complaints for water filter servicing and change of filter. The service engineers do not turn up but ask for OTP and close the ticket promising to come the other day.

New Complaint raised
CM[protected]