Eureka Forbes Complaints & Reviews

Sir,
I have Purchase a water purifier on dated 04-06-22 but amazon cellar service placed me damaged product order no #[protected]. His service engineer came to my home for installation on dated[protected]Current not Supply) he advice me to return that time my order window was closed. I have contact you but your customer care representative told me that your order window closed on 19/06/22. Kindly resolve the issue and change my product immediately other wise you will be lost my faith.

**suggestion : i) Please check item before delivery or charge fine to shop keeper to sending damaged product
ii) Don't Close return window till confirmation product installation not done by service engineer

COMPLAINT IS NOT AGAINST PRODUCT BUT AGAINST SERVICE PERSONNEL.
We had an "Inova" machine earlier.
We had taken an AMC for the machine which was valid from 04.12.20 to 03.12.23.
This machine stopped working hence a new machine "Classic" was purchased (sales order [protected] dated 29.07.21) was purchased
from Aquaguard.
The New machine was delivered to me 'online' through your service personnel Mr Amansinh (mobile [protected]).
He had promised me that the AMC would get transferred to my new machine.
Amansinh also had promised one spare new carbon candle for new machine.
Now the warranty is over and my new machine is without an AMC contract.

I am Shibatosh Bhattacharjee a consumer of Eureka Forbes Aqua guard. I have made payment of Rs. 5650 for 3 years renewal of AMC service on 08.06.2022. The service representative assured that link of downloading payment receipt should be provided to registered mobile number within 24 hours. But still not received any payment receipt and moreover reminder of renewal for AMC is coming to my whatsapp frequently....

Dear Eureka Forbes,

I had renewed AMC for two years on 25/06/2022. till now my mobile no. is not registerd so I am unable to get gift.

There is no water coming from the product for last 25 days and the engineer was at home the next day of complaint.
He said the chip needs to be replaced and will do it in 1 day
25 days have passed. We keep laundhing a service request every day and do not receive any reply or service. We just receive an SMS that the service request is closed

I had purchased the Eureka Forbes on 17.06.22 but still no men come to installation. This is shameless for your service. If you not provide the service then pick the Item from your end.

Its been a month I have been trying to get my money back, I have purchased the following products and all three are non functioning on the day they unboxed, despite complaining to the CEO office desk, customer care none of them are resolving my issue.
I would request you to provide my money back as soon as possible.

Your reference number for this complaint is [protected] for your product Forbes Quick Clean DX.
Your reference number for this complaint is [protected] for your product Aquaguard Select NRICH UV.
Your reference number for this complaint is [protected] for your product Forbes Select WDX2

No technician was assigned for Mandatory Request No. [protected]. This was pending from 9th June 2022 onwards.

I paid for AMC and the catridges should be replaced in AMC.

I gave the request for service and to change the catridges (Repair Request No. [protected]).

Again no technician was assigned for the above request.

Escalated many times this issue but no positive response from Eureka.

Water quality is degrading and it may cause health issues for my entire family.

Please help me to solve this issue.

Thank you SHAH KAVITA MEHUL for investing with TNPFC.
Your transaction ID for future reference is [protected] . Below is a summary of your investment using folio number[protected]

COMPLAINT SUMMARY -
Eureka Forbes are not processing my product return request. They are not refunding the purchase amount.

============================================
COMPLAINT DETAIL -
I ordered a water purifier directly from Eureka Forbes official website and it got delivered to my house at Wakad, Pune.

However, their installation engineer Mr. Prasad Omane suggested to return back the UV water purifier as the TDS level was high and the UV water purifier will not serve the purpose.

Accordingly I submitted a return request on their website (within one week of the purchase) following the instructions provided by customer care.

It has been more than 2 weeks but there is no further communication from Eureka Forbes as to when I will get my money refunded.

============================================
PURCHASE DETAILS
Product purchased - Aquaguard Select Classic+ Water Purifier
Customer ID[protected]
Order ID[protected]
Cost of the Product - INR 13, 490/-
Purchased from - https://www.eurekaforbes.com/ portal
Return Request Ref. - 32775

============================================
TIMELINE DETAILS
5th Jun 2022 - Online Purchase.
8th Jun 2022 - Product receive.
10th Jun 2022 - Visit by Installation Engineer Mr. Prasad Omane.
11th Jun 2022 - Return request submitted online as advised by customer care.
15th Jun 2022 - Confirmation from executive Mr. Vinayak Navadgi regarding the processing of return request and full refund.

No further communication since 15th Jun 2022.
============================================
Complaint request[protected] has been raised with Eureka Forbes Customer Care. Every time the person answering guarantees a call back and confirms that my case is being escalated but no one ever calls back.

Ticket num CM[protected]
Called on 23rd June to help replace water motor. No one has come to help complete this

Dear sir
I purchased water softener from Eureka forbes after a delayed and faulty installation they had to provide salt for the machine, when not received i raised a escalation which did not work for three weeks and your team and sales might be hand in glove
Now the local sales agent threatens me that he will not supply as i raised an escalation
So what is escalation service of Eureka to threaten people

I lodged my complaint on 22.05.22, which is still pending to attend. I feel helpless to install your company RO. Almost its almost all major parts was replaced during warranty period. So I am bond to take your AMC on higher rates every year. Now your company not attending my complaint.

Please refund my AMC amount as you fail to fulfil agreement commitments.

Screenshot attached for your reference please.

When I renewed my RO AMC with Eureka Forbes, i received a message with offer from Eureka Forbes promoting 360inex eCom site. I ordered 2 products and paid online but i didn't received any acknowledgement for my order. 360inex seems to be a fraud eCom site and i am surprised that a brand like Eureka Forbes can promote such frauds.

Not give any service.
Only registered the complaint. No any further action.
I have purchased the aquaguard crystal model before 10 month Product is in warranty period also paid for the 1 year AMC service .
before 2 week water flow is low then complaining to service center she registered the complaint. now the aquaguard is not working.

Not give any service.
Only registered the complaint. No any further action.
Product is in warranty period also Take the 1 year AMC service .

Dear Sir,
Complaint no : [protected], [protected], [protected]
Above all are closed by EUREKA FORBES without information to me and WITHOUT RESOLUTION.
COMPLAIN DETAILS AS BELOW:
I have purchased AG NRICH in Jan’21 with exchange of my old AG Classic model. At that point of time I have two years AMC left in my machine. For this sales executive has informed that this amount will be adjusted against AMC after warranty...

I had purchased AMC with Aquaguard Pump Classic for 3 years from[protected] since i moved out to new home where this model cannot be used i request to refund the AMC charges to one more Aquaguard currently i am using at new home

Hello,
My name is sumit jain, my sister purchased an aquaguard ro water purifier for my brother wedding from
dial tone electronics, 17 MTH compound indore
As i got it fitted perfectly but it came as a defective piece. I tried reaching out eureka forbes’s customer support but they only giving me dates to fix but no one was coming.
Ro membrane of it was not sending pure water to the reserve.
I am helpless from their end so i came here as an alternative kindly help me with this pathetic company.
My product is under warranty as i am also attaching the original bill for the verification purpose.
Product was purchased on the name of
Sudeep jain
Purani galla mandi bada bazar shahgarh
Distt. Sagar MP
PINCODE 470339

Kindly help me.
Sumit jain
[protected]
[protected]@gmail.com

Timeline of Issues
7.07.2021 - Product delivered and installed almost a month later after constant reminders.
Product stopped working post installation, there was red light blinking and water flooding from the due to faulty installation. After complaining instead of refunding or getting a new product they began changing all the parts. The machine still did work.
23.03.2022 - Finally almost 6-7 months later instead if refund they replaced and delivered another product
27.03.2022 - The product was installed by Mr Krishna Murthy. He also insisted on installing a pre-filter (Rs 1200) which was paid via google pay.
30.03.2022 - The product ceased to function again
1.04.2022 - Complained to the customer care, nobody reverted.
4.04.2022 - Complained again and got a refund number - [protected]. We were told someone from the sales team will get in touch but there was no follow up from their sales team
23.04.2022 - Again called to enquire regarding the refund, spoke to someone called a s Naved. Again no one followed up post that.
25.04.2022 - Called again but to no vail.
Again kept trying to get in touch with them through calls and emails but there's been no positive response whatsoever. They say the sales team will get in touch but that doesn't seem to be happening.
Its absolutely unprofessional and unexpected for a company such as Eureka Forbes to have a horrible customer service.

Water is a basic necessity and to have problems with the purifier and not having it resolved is appalling. Since I've been a customer for long decided to go for your product again. But because of your faulty machine and an incompetent team of officials its been nothing but a nightmare to deal with. Additionally, had to constantly purchase purified bottled water because of this.

I will never suggest this product to anyone and would request you to resolve this matter at the earliest. It's been almost a year and this is absolutely preposterous.

Hi,

On 20th June I had registered a complaint with Eureka Forbes regarding my RO which had stopped working. Upon inspection the service agent informed that the filters need replacement and will be chargeable. Upon enquiring I was told that filters are not covered in the AMC which in the first place was never informed neither verbally nor through a written contract. The AMC contract renewal was done on 20th Oct 2021 after payment of INR 6350 and stands valid till 19th Oct 2022. No copy of the same was handed over as it was communicated that a msg confirming the same will be received from Eureka Forbes and details of AMC can be checked online. Apart from the basic AMC details of Date, Phone no, Product and component No. no further details were shared.

so hereby I wish to register a complaint against Eureka Forbes for non performance of AMC