Eureka Forbes Complaints & Reviews

Dear Sir
Yesterday evening that water is not flowing from my "AG" .Please serve it my home . I have a AMC on 2010.
My Address is
Prasanta Kumar Mohanty
Plot-No-N1-218, IRC Village, Nayapalli,
Bhubaneswar.

Aquagaurd Total I-Nova — Product Not Working Well

The said product is not working after the first service (after the six month of purchase) by the authorized service person.

The water is continuously leaking from outlet pipe eventhough it is switched off and thus water is not getting purified and bypassed while working.

The service person visited 3-4 times thereafter and still not sorted out the problem

Aquaguard Total RO — Dont buy this product

WORST SERVICE OF Aquaguard Total RO
1] I HAVE PURCHASED Aquaguard Total RO WATER PURIFIER 1 mounth ago i had given a Complaint for 1st Service but still i they have not seen .For past one 1 1/2 week .So dont buy this product.

Aquaguard Total RO — heavy water leakage after free service

There is haeavy leakage from pf noser (my water filter) since 27March 2010 when service person came for Eureka forbes for free service.

I do not know what he has done but after this free service, leakage problem started.

I have purchased Aquaguard RO Unit # 8022841,
Order # 001521, Date of invoice and installation 16/09/2007. Last
year, I have paid 3,660/- Rs amount to extend 1 year more
warrantly and to replace new filters. one person from
Aquagaurd came for first free service and after that water is flowing
from noser of water filter and I complained about this problem but no body
came to attend this problem after repeated complains.


Please do needful asap.

Otherwise I do not have any choice except ask help from consumer court.

Thanks,
Anurag

I am also facing same problem. no body is attending complaint.

I got installed aq gd ro one and ahalf year back, now started leaking drop by drop, I lodged comlaint with M/s Dinesh Enterpses. Technician came and changed some fiter and housing, water still leaking after paying Rs 700+ .I think leakage problem was not addressed by the technician and other componets were changed causing wastage of Rs 700+. Kindly direect technician to attend the problem properly. Suraj Pal shankhwar Ymuna Nagar

Sir,
Regarding service in Tuticorin, Tamilnadu. We have given complaint and still now no proper service is given. No experienced mechanics come for service. Even though we have paid so much money to fix the aquaguard for health purpose, we are not at all satisfied with the service done in eureka forbes in Tuticorin. They take 3 to 4 days to rectify the problem. Please take note and do the needful.
My telephone number is[protected]. Thanking you,

Jesu nazarane

sir,
i am from kanchipuram near chennai . we are also purchased water purified aquaguard reviva . it is not working properly.we complient so many times but no one take response to rectify our problem, so customer care is waste . with in one year we are face this problem.our phone number[protected]

plz repairing Aquaguard Water Purifier




Regards
Arif
Pratham Office
A-218 Sarai Pipal Thala
Adarsh Nagar Delhi 110033
[protected]
[protected]

Req. No. [protected]
Cust No. [protected]
My Protec Plus Aquaguard purifier is not working and give sound in water purifying for the last 10 days. After a long chase over phone no response from Tondiarpet Service Centre. It is waste to purchase this product. So kindly send one service person immediately.

S. Gobinath, Cell No.[protected]
E Mail - [protected]@gmail.com

Eureka Forbes Ltd./Aqua Guard — Poor service

I am a consumer of Eureca Forbes since 10 years.I have a Aqua Guard, Model-Classic. It is in AMC. 10 days back I have lodge a request/complain for service of aquaguard but there is no response from local service station. It happens twice also in past.

Please look into it why such thing is happening again and again.I have to call atleast 5 to 6 times to service engineer for its regulor service.

Eureka Forbes (Aquaguard) — Bad Service and maintenance

Hello Sir,

The above mentioned Aquaguard water purifire was purchased and fixed at my residence in the year 1997.I had no prroblems with the Maintenance and service of the equipment till year 2006 but after that the maintenance agency was changed to Raghav enterprises 16-A Old Survey Dehradun Phone[protected]and mob [protected] by Eureka Forbes for Aquaguard since then we have been facing various issues such as untimely changing of filter while the carbon has been changed only once since that date but as per the contract it should have been changed twice in a year. We have been calling and following the Maintenance agency since date but there has been no action from there side instead we are being misguided by the agency owner.
Would request to please help us to at least change the equipments which fall under the yearly contract.

Thanks & Regards
Shailja Nautiyal
37sewak ashram road Dehradun

Dear Sir,
I am using Aqua Guard Royale for the last 7-8 years. The machine is under Annual maintenance contract with Eureka Forbaes (Contract Receipt No.[protected], customer Code - 799, Dated[protected]. but the service centre is not giving the periodical servicing in time, i.e. they have not changes the carbon in time.
However I called the service centre on 20-06-09 to change the carbon (which was scheduled on Feb. 09). The servic engineer attended on the same day evening. But after changing the carbon the machine stopped working. Service engineer informed that the PCB has got a problem and should be changed. He left informing that he will come on the next day to change the PCB. But he did not come on the next day. After making several phone calls to Euro helpline (Complain ID 81464272, on[protected] and our local Eureka Forbes Office at Burdwan, W.B. ( Comlain No. - 280, on[protected] the service engineer attended on[protected]. But instead of replacing the PCB with a NEW one he came with a PCB with was repaired several time and had not any serial no. or, model no. or not even marked by the Eureka Forbes. So I refused to change the PCB of my machine with that one, and informed both the customer care centre about the matter. they told me to wait for 2 days and they will replace the PCB with a new one.
But till today (i.e.[protected] my Aqua Guard is on the same state, i.e. is not in working condition inspite of having Annual Mintenance Contract.
Tell me what should I do now ?
Koushik Bhattacharjee
Shyam Bazar Lane,
Burdwan - 713104
[protected] / [protected]

Sir I purchased a Eureka Forbes Aqua guard Total RO. The exact price is 14500(INR).When their service person came to install, e carried the unit with him. We didn't look or examine the unit in their shop. We purchased that and leave that in their shop (Coz they told us that theirs service person will carry it and install it the next day).The next day the service man carry the unit. and started to install it. But my doubt is that we exactly don't know what was in the box like what parts were there in the box exactly, were in there the genuine parts. We noticed on the installation day the service man open the unit cartoon box in front o[censored]s but we noticed that the 'Main Filter' of the "Aqua guard Total RO" was in outside from the unit not inside the unit. It came separately from the unit. When we asked him to open the unit he opened that we noticed there, one filter was not fitted inside that means there’s only four filter and one side is blank ( where's 5 filters have must should be there inside ).we asked him about that he told us that, the main filter comes separately from the unit. we took his voice with confusing mind. He installed that. But we still don't know the main filter he fitted ( Which was carried/came separately ) is that the genuine filter or any other ordinary filter. Sir please give us some ideas how we recognise the filter And what parts exactly come inside with the unit.( One another doubt comes from that they took from us 14000 rupees instead of 14500 rupees from the exact price of the unit. If they can is OK. But question is that reducing 500.00 rupees and insert another membranes (ordinary filter in the unit).What exactly actually.

I have faced the same problem since 22 June 2009. I bought Aquagaurd Total RO at my home from a sales specialist on 28 sep 2008 and the product is still under warranty.

My Ro stopped working on 22 June 2009 and I launched a service request on EF helpline on 23 June 2009. A service engineer came within 2 hours and claimed to fix the problem. However the RO stopped working after 1 hour when the guy left. I re-launched the complaint and none turned up until next thursday, that too after my repeated calling on the call centre.

The guy came and diagonised that one component needs to be replaced and when asked can he replace it now, he said he does not have the part with him and will return the next day with it and repair. since then I have made numerous calls to the call centre and even dropped emails to the company's email ID but again my requests have fallen onto the deaf ears.

They make good products no doubt but their after sales service is pathetic.

Today, I called their call centre again and they blamed me for signing the document with the service person stating that the product has been serviced and fixed to my satisfaction, although, the person never presented the document to me and I never signed one.

These Sales Associates of Eureka Forbes are only interested to get AMC contracts with the consumers and they do not provide services during warranty because customer will not pay anything.

I wonder can something be done in this regard. Can someone help me understand the system of Consumer Courts because I am seriously planning to take a legal recourse against them.

Eureka Forbes Aquaguard Ultra — Service

Despite of Several Reminder company has not changed the Filters in my Water Purifier and thus we are consuming Dirty water which is a big health hazard. The complaint no. is 83442737 register on 26th Aug 2010. Please help.

Complaint is solved on 25-Jun-2009.I got cheque of extra amount taken from Eureka Forbes.
Thanks to Consumercomplaint.in .

Dr.sharma is absolutely right.iagree with him. I gayatri also faced problem with thid product. I bought this product with in three days, i rang the customer care centre after one week he came, i told him replace this but he change a part of it. after few days again product has problem i rang him, but he is not attending phone, after that i met this boy and told the problem of product, but he do nothig, i met him two times but no action is taken till date poor customer care service of your product.this degrading the name of your company, this irresponsible attitude of your sales boy, creates a problem for customers.please look this matter seriously and srt out the solution.with in two months this product become a useless water storage drum.

Dear Sir/Madam MATTER MOST URGENT

This is to inform Euraka Wet and Dry model Vaccum Cleaner was forciably billed fulll money collected vide In No[protected]. Right from the date we are not at all interested the said product, but the Sales Executive sold the same over heavy pressure/compulsions for the reasons
best know to the company Eurekafob lstd.

For the last 8 months we have been following up the matter with the company for service and activiation of the above Dry Cleaner which is lying ununesd from the date it was sold to us.

Several compalints have been registered (No[protected] but till date no action has been taken by the company to service
our brand new product.

May I request the authorities concerned to arrange for immediate refund of our full amount without further delay.

Once again we seek your spport and help to resolve the matter immediately.

R Mohan
[protected]
Chennai-Adayar

I agree with Parthasarthi, I am facing the same problem in Mumbai, below is the Service Request number : 54137243
we have been a customer for over 15 years now, but their agency is behaving like a cheap agent. They want us to pay more money if we want replacement. But we already have service contract which covers everything.

Eureka Forbes is not worth the trust we had put into the company. I wonder if their water purifiers even do the job they claim?