Eureka Forbes Complaints & Reviews

We have purchased Aqua Sure Spring Fresh at Vivek & Co in the month of 12/06/2009, The amount of purchase is Rs.13, 250/-. The cheque No is 597929. At the time of improper installation, water tube bursted and severe earth shocked fully in kitchen.After this incident, there are four complaints given to customer care at Chennai office. Phone No: 39883333, Complaint No: 81623330 Gayathri. After 2 days Complaint No: 81612164 Charan, Again after one week, complaint No: 81640253 Charan.but there is no response. I have complaint at Vivek & Co finally.Three persons attended the call on three different days. Still now, same problem. So, I have decided to replace the unit or else i will go to consumer form.
By,
Ramanathan.V
[protected]

I am G. Bhaskaran, residing at Balaji Nagar, Kolathur which I purchase Acquqguard and entered AMC with Eureka Forbes authorised dealer.

My wife called on 4th August 2009 for Quarterly Service and no one has responded so far. Every day she is calling and the concerned people are givning some feedback and they are giving assurance today our service engineer will come and attend your Acquaguard.

I am totally dissatisfied about this kind of service and first time I am facing this kind of problem with Eureka Forbes authorised dealer. My son was suffered sever throat pain and fever for the last two days.

Kindly take the action immediately and arrange the Service Engineer to attend this issue.

Appreciating your early action on this matter.

Regards,


G. BHASKARAN

I recently bought a Aqua guard RO smart water purifier... They haven't installed it properly and i'm calling then (Sales executive, customer care center) for past 3 weeks but they are not bothered to correct it... now they are not even picking the phones... And to take it official i need the invoice, but that hasn't reached me yet... whenever i ask for it they say it'll be sent from their mumbai office and it looks like it'll take a century to get that in this current scenario... Had a very bad experience with this company which calls themselves as good in customer care... but in fact they are damn good in ignorance...

Jayakumar
[protected]

I have purchased water purifier model Aquaflow UV water purifier from 1342- HQ CE(P) Deepak, CSD Canteen. Same has been installed in my home i.e. Kaithwali, PO- Masumpur, Distt- Ballia (UP) PIN -277303 on dated 16 Jan 2009. After 06 month the water purifier stopped the fuctioning. I have contact to Aquasure service center at Room No 303, Samrat Bhawan, IIIrd floor, Ranjeet Nagar, New Delhi, Phone No [protected], [protected] on dated 08 Aug 2009. He adviced me to contact M/S VB Enterprises, 219, Sindiacate Bhawan, 3, Old Rohtak Road, Jakhira, Delhi-35. I approached him on dated 08 Aug 2009, but he refused to repair that water purifier. Sevice center and M/S VB Enterprises are harassing me. Now i am approach to you for needfuul direction so that my water purifier can repair. For this act of kindness, I shall much obligeg to you.

I took an Annual maintaince plan from AQUAPLUS which is an authorized AQUAGUARD service agent.They serviced my machine on the 14th of May 2009, after which my music stopped playing during the water filling.I called them on the21st of May and the standard reply was we will come tomorrow, since then I have contacted them innumerable time sometimes it is some SAMEER, sometimes it is some SHEKHAR that talks to me with the same answer we will come tomorrow but the crooks that they are they never turn up.I regret putting my hard earned money in this product, where the service is so shoddy and run by crooks.Videocon is a cheating company and I would advice all never to buy their products.
The number of this service co is-[protected] and I would be grateful if my product is repaired as my service plan expires on the 28th of August and their mechanic has perhaps removed my music playing equipment or damaged it.

We bought an AquaSure-Ivory, a product of Eureka Forbes on 03-03-09, The product was working fine for four months but started to give problems on the month of July, so we called for service engineers from "AMENDMENT AGENCY", Chennai, (an authorized service center of Eureka Forbes) to solve the problem. Sad to say that they have been working on the product to fix the problem for almost a month, but haven't identified the exact fault till now, and they have literally spoiled the product. Its condition is such that it cannot be brought back to its initial working condition.

I'm particularly not satisfied over the quality of service provided by the service engineers. What I have noticed from this service is that,

i) The service engineers do not have the basic knowledge of the product. They don't even know to open the product for repairs, and have no in depth knowledge on the parts of the system. They literally damage the consumers product in the name of service.

This shows that they lack good training. I have actually confirmed it with the service engineer who came to my home. Instead of giving basic training they are just recruited and asked to learn from repairing consumers products by themselves, where they keep asking their superiors through Mobile for their every move regarding the product.

ii) They don't have the basic care for customers and their products. The way they handle the product at our home right before our eyes is pathetic.

iii) The way they handle repairs is that by some how, by hook or crook they want the problem to be covered and not solved.

iv) They don't have a whole hearted commitment towards service. At the end of the day they want the work to be somewhat done, and are not cared about the way it is done and if the problem is perfectly solved.

How can we rely on such a product which gives problems so soon and not to mention the quality of service which cannot be trusted. We want the authorities involved to take necessary action and replace our product with a new one.

The company is manufacturing acqua guards and marketing adopting unfair trade practice canvassing that all the products are same and of also specifications. The fact is that some are sold through dealers only`and rest of the models are sold directly by the company. The models sold by the dealers are differrent in price and specification than those marketed directly by the company. The dealers are not permitted to sell the models marketed by the company directly and that the company does not sell the models sold by the dealers. On both the products, the name of the company is printed and the shop / seller does not disclose this and causes an impression as if both are same. This is nothing but cheating the consumers.

Dear All,

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 5-6 years. Althought the product is still unparalleled in its category compare to other competitors. But unfortunately the service backup of the company is still NOT really good after serving the industry for so long.

I had recently called the local service centre and their service franchisee which covers my locality in Nagpur (almost 4 weeks back). The circuit and some other components of the product were need to be changed as told by the service engineer, who visited after almost 3 weeks from the first complaint. Then they said that they need to order these components from their main H.O. But thereafer, nobody turned up. Their service delivery is very pathetic. They do not have (including their service H.O. here) the necessary spare parts available and I am still waiting for the components to be replaced.

Thanks.

Dr. Preshth Bhardwaj
Assistant Professor (Marketing Area)
Institute of Management Technology (IMT), Nagpur

I have perchased a EUREKA FORBES AquaSure water purifier after seing advertisemen in telugu news paper. The company person came to my house and taken 2750/- receipt of M/s cristal enterprises. till than the unit did not work same thing was coplained but not single fellow came to or telephoned me. In word I can say that this is company o[censored]SELESS .THESE PEOPLE ONLY SELL THE PLASTIC PRODUCTS FOR HUGE AMMOUNT AND NEVER TERN BACK FOR COSTOMER CARE.

CHAYANIKA BASU
85, JODHPUR PARK
KOLKATA – 700 068

July 27, 2009


Eureka Forbes Ltd.
7, Chakraberia Road South
Kolkata – 700 025


Reference: My letter to you dt.[protected]

Dear Sirs,

Your local franchise took sample of water and they had it tested in their laboratory and obtained a report, which was absolutely silent to the nature of the problems – growth of white thin flakes.

Kindly refer to my letter to you, dated[protected]copy enclosed) in which I pointed out to you that the Aquaguard purifier was giving water which produced white thin flakes of some substance which I could not identify. And so I requested you for a proper investigation.

Anyway, lots of thanks to you for your endeavour. But unfortunately your people moved in a wrong track. The problem is still persisting.

It has been a long wait, almost more than a year now. Please find out a final solution to this problem.

I hope you will appreciate the serious condition of drinking water.

Kindly take the initiative urgently and oblige.

Thanking you,

Yours faithfully,
CHAYANIKA BASU

Copy to: The CEO
Eureka Forbes Ltd.
Bhupesh Gupta Bhawan (Chayanika Basu)
85, Sayani Road, Prabhadevi
Mumbai – 400 025.

I had bought the above mentioned model dated 1/7/09, from a salesperson, Ankush Rathod who claimed to be working with the company. I gave the down payment in cheque for 2625/- number 715857 and rest of the EMIs as post dated cheques number 715858 to 715861. The machine was delivered to me after two days and installed. No water has come out of the machine till now inspite of repeated complaints to thier customer care, HO in Koregaon park, Pune or to their local service station in Wanowrie. My customer ID is [protected] and request number is [protected]. The only line they would adopt is, " someone will come to fix your problem today only"

I have been boiling water since then and my children have had stomach upsets quite often. Neither am I able to use the machine nor dispose it off..

I have purchased a Eureka Forbes - Aquasure Crystal UV water purifier three months back from TMC dealer. The product is already not functioning. I have logged in a complaint by contacting service call centre @[protected] with service request number 81603779, three days back. So far there is no response and no one has attended the compliant. Every day when I check up with the service centre I am given assurance that the service engineer would be attending by EOD of that today. Someone called me in the morning and told me that he would be coming by afternoon and that I should be at home. I have wasted whole day waiting for someone to turn up.

I have experienced similar pathetic and unprofessional service for the installation request when the equipment was purchased.

After sales service does not reflect the market image Eureka Forbes has. It is very pathetic, unprofessional and hopless. It is leaving the customers fuming and cursing the company.

sir,
one of your agent Mr. Sudip Mondal (M-[protected]), of Asansol WB, assured me to refund my 2500/-
given for 3 yrs. service contract for my old classic model, with you Asansol franchaisee, code1029;
for purchasing, a new nova quaguard w.f., on 29/03/2009; taken my original service card; but till date
did not refunded the difference money.
The other flat owners of my locality, and my service place (Bank); are very much eager to know the
fate of this type assurance.
Please check.
Thanking you,
Sd/-Subir Naha; Tel [protected].C.R.Park Asansol-4

We purchased an RO system (Aquaguard Total) on 29th October 2007 from Eureka Forbes @ Rs. 14, 500/=. Initially, we were very satisfied with the fact that we were having drinking water in its most purified form, but one day we were SHOCKED TO SEE A TINY COCKROACH FLOATING INSIDE THE TANK. We consulted the company and their executive for the same and they just came and cleaned up the water tank, AND EVEN GAVE US SOME HINT THAT THESE INCIDENTS WERE NOT UNUSUAL, and to our despair, these incidents kept increasing with the time.
Now, for the last 2-3 months, WE ARE CLEANING AND REFILLING UP THE TANK TWICE DAILY BECAUSE WE CAN SEE SO MANY ANTS FLOATING IN THE WATER AS SOON AS WE LEAVE IT REFILLED. IT'S BECOME A NUISANCE, AND A COMPLETE WASTE OF MONEY, ENERGY AND TO THE TOP OF IT WATER! We were told by the company executive himself that this problem is because of its manufacturing defect for which the water tank and the its lid will be changed by the company. But that was the last day any executive came to our place to attend to our problem. They never came back to change anything.
Executives from the company have now stopped listening to us. They avoid us and don't pay attention to our repititive calls, complaints and requests.
We want our problem to be looked after properly and get solved asap.

Dear Sir,

I have purchased Eureka Forbes Aquaflow Designa on 22/05/2005. I opted for AMC
for maintenance . Every year I renewed my AMC. My AMC elapsed this year on
22/05/2009. One week before the due date when I called M/s. Crown Enterprises (Agency)
I was informed that they have discontinued the agency.

I have called call centre 3988 3333 and request no: 81319751 was given to with the assurance
that my request will be attended in 2 days, but no body attended. Thereafter I have called 5 times.
Every time I was assured my complaint will be attended the same day or the following working day.

IT IS VERY SORRY TO SAY THAT I AM GETTING THIS TYPE OF SERVICE FROM SUCH A REPUTED COMPANY.

I will be obliged if my complaint is attended.

I have a Aqua Guard (Designer model). Since the working was erratic I lodged a service request 15/07/2009. (Complaint No.[protected]. The Service Techincian attended on 16/07/2009. The equipment was working when he arrived. He listened to our complaint and advised that the cartridge filter is clogged and needs to be renewed and would cost Rs. 450. We agreed and the filter cartidge was replaced. Thereafter the unit did not come on. He mentioned that some tuning would be required and carried out the same. Started working for few minutes and stopped. Then he could not identify the problem and opened up the complete unit. The way of his handling the equipment was extremely crude. He made couple of telephone calls to his colleauges and then, decided to replace the solenoid for the water inlet. He was playing around the PCB and finally said that the water switch was defective and he does not have the spare.It appeared like he was trying the trial and error methods and the final outcome was that the Aqua Guard stopped working. According to him this particular model has problems always and the PCB also has become weak. The replacement cost of the PCB would be Rs. 900 or so.The equipment is only 4 years old and such expenditures is going to come up then, the question is why Eureka Forbes sells such kind of products ? The technician appeared to be on the job training without a trainer with him.

I purchased a Eureka Forbes Total RO (Silver Nano) water purifier on 22.07.07 with Sl no 8008574 Receipt no. 371 Eureka Forbes no 011157 . And extended the AMC by one year (Contract Receipt no[protected] from 26.07.08 to 25.07.09 with the authorized agency at Ghaziabad III H-2; Rakesh Marg, Nehru nagar, Ghaziabad - 201001. Now on 13th July'09 I registered a complaint of non functional of my RO Water Purifier. One day a service man came and removed the motor and after two days of persuasion, came and replaced the motor with an old repaired motor. The RO was still non-functional and then next day he changed the adaptor, there was no improvement. Another man came on 16.07.09 and informed that the replaced old repaired motor might be the problem. And for the last 5 days we are suffering for water (especially in rainy season with waterborne disease at the peak).

On enquiry every time from the agency, we are getting reply that “we are trying, we can't do more”. We cannot replace with new motor. But at the time of Annual Service Contract, they promised that any service parts if required will be replaced with new genuine parts without any cost in contract period.

Now No body is responding.

I purchased one aquasure water filter of eureka forbes when i was in bhubaneswar orissa. now i got transfered to visakhapatnam. at the new place i do not know the address and phone numbers of service center which can supply the catridges of aquasure. pl furnish me the details.

yours sincerely,

v.someswara rao
door no.9-162, ravinagar colony,
near bhashyam public shool,
naidutota, visakhapatnam-530047
ph.[protected]
cell. [protected]

i stay in bangalore(yelhanka) my name is p naveen kumar residing at #106, gandhinagar 3rd main road near corporationbank bangalore 64
Respected sir as i am using aquareviva since three yrs last yr i applied for amc but in return their is no proper service from u r people so please look to that they do the service need ful for my above address

Sir,

I registered a call at the Aqua Guard help desk on 5th July 09 as the water purifier is not working. I was given a ticket number 81519458 with the assurance that within 48 hours technicial would come & repair the water purifier. So far 10 days have lapsed no one turned up from the company to attend to the problem. In the interim, I have called them half a dozen times to listen to their stereo type answers " I understand sir, we apologise sir etc but to no avail.

The company has taken it for granted. I request your intervention & appropriate action against the company for non compliance.

Thanks,

With Regards,
S.Gorti. Navi Mumbai