Eureka Forbes Complaints & Reviews

I have purchased Dr. Aquaguard Nrich Hd RO+UV+MTDS, cusomter id. [protected].

I purchased the AMC for one year by paying Rs. 6100 on April 30th, there is no response from the eureka forbes till now. I dont want there service nor there faulty product (which water stops after every 4000ltrs and we need to replace candle everytime after that by paying so much of money).

I repeatedly called service office, tweeted in twitter and posted in facebook, there is no response. I need a refund, I dont need any service from them. There service is very pathetic.

I would like to get the refund.

I booked Dr Aquaguard NRICH HD water purifier Dileep is the Representative who have gave me the demo on 9-OCT-2021, i paid the full amount and product is not yet delivered, multiple service request i created in Eureka forbes portal ticket id : [protected] there is no response from eureka forbes team, they are bunch of cheaters sitting in eureka forbes and cheating all the customers
total amount paid :18890

I placed an online order through Eureka Forbes website on 18th April 2022 and till 1 at May the order is not yet confirmed and customer care no one is ready to listen anything. The company seems to be a scam where no one responds once you pay. Kindly help.

We bought eureka Forbes split AC unit and it works only for 4 months and repair, their customer service is worst and technician don't know how to fix the problem. Still now it cannot run. One of the worst and garbage product. Please don't buy their air conditioner product.

I need a dust collection bag for my Eureka Forbes Trendy Steel vacuum cleaner. When I spoke to customer support today, I was asked to check in the website. Inspite of telling repeatedly that it is not listed in the website, the person on the other side was very harsh and disconnected the call. Seems she doesn't even know about the product.

Dear Sir/Madam

This is to bring to your kind notice that the above said product doesn't work properly with lot of complaints and it is not up to the expectations. Iam VERY VERY SORRY to inform you that I raised a complaint on[protected] regarding poor performance of water filtering.

This is to bring to your kind attention that your service technician called upon me visited to our place and tested the product and suggested to replace the filters (which are damaged with in 7 months of product's purchase) as early as possible and as the product is in warranty period. The same was explained to the customer care team and requested to replace the filters at fee of cost and the case was not considered by your customer service team. I keep on raising my concern to your team and at last guy named Nizam assured me that he is going to forward my case to high officials by email. and afer 2 or 3 days he responded that the filters will be replaced at free. and accepted to send the device technician to my place.
After 2 days service technician called me and visited my place but he refused to replace the filters at free of cost.
In this regard I remain complaining to customer care team again but the problem was not at all solved since one month.
I also want to bring to your notice that the service technicians over here (Kakinada, Andhra Pradesh) are not at all work efficient which very bad on customers point of view.
I would be grateful if you could solve the problem which is pending for more than one month.
I really appreciate your help

Thank You

B. Shridhar Raju
Kakinada
Andhra Pradesh

I bought an aquaguard water purifier in 2007. All along the maintenance job has been assigned to Mr. Suman. Last month, the purifier gone defective and I called Suman. He came and said that circuit is defective. He took out a packet from his bag and replaced the Circuit. The packet said to contain a Circuit, carries no writing of Product name, Name of manufacturer, Place of manufacture, MRP etc. It appeared to be suspicious of the product genuineness. He charged me Rs. 1870/- for the Circuit. I asked for payment receipt but he refused. On the contrary, he took away my old circuit. The entire deal appeared to be suspicious. Please look into the matter and protect my interest.
With Regards.
Yours faithfully
Tara Mohan Deb Barma, Mob. No. [protected]

Product under maintenance contract
Service request made on 31-Mar-22 for replacement of split hose (tap to filter). Scheduled for the same evening by 1900 hours. Not made. Reminded on 31-Mar and 3-Apr. Schedule given for within 24 hours and 72 hours respectively. Not made. Handled the job myself (10 minutes). SMS on 9-Apr giving tech name and "Satisfaction" code. No visit. Tech called on 12-Apr. Reported the entire episode to deepa.[protected]@eurekaforbes.com. No response.
Service request No [protected] for Aquaguard not working 25-Apr-2022. Tech. visit scheduled for 1600 hrs 26-Apr. No visit. Called Customer Care who promised to revert status within an hour. No respones.
Called 27-Apr. Callback made within 1 hour with a promise to attend to complaint within 24 hours. No response so far.
When Customer Care is called attended to by an outside call centre whose only role (seems) to be recording the complaint. Notes made on poor technical response made to company which does not respond.
Difficult to understand how the service operates with no schedule given for attending to complaint - be it 1 day, 1 week or 1 year! Does the company expect us to be at their beck and call without visit schedule details?

I paid amc for acquagard filter in March 2022 but no one came to change filter despite calling many times ...I want my money refund 5000 rupees

Verbal complain given on 21.04.2022 no power is coming and machine is on fully dead condition.

Please look into the matter and depute the service technician.

Company Name : Uni-R Tech Products
Address : Neora House, East Lohanipur, Kadamkuan, Patna - 800003
Mob : [protected]

My customer id :[protected]

Service Request :[protected]

Name : Sivakumar
City : Coimbatore

The problem is my RO water purifier output tds is more than the expected. ie input tds is 570ppm and the output water tds is 99 ppm. Due to that water taste is very bad and not able to drink .

This problem started from day 1 after the AMC performed on March 2022.Before the AMC everything was working fine.

Now We couldn't use the RO system after AMC. we are buying the CAN water from outside for drinking purpose. We are suffering!

Initially I informed to service engineer but he couldn't able to fix this issue(he couldn't find the root cause of the issue) and after that I escalated to the Deepa.[protected]@eurekaforbes.com as a first level escalation but after that also there is no improvement.

Till now Nobody from the service team is contacting me to give solutions.

Finally I am helpless .

I am loosing my hope in Eureka fobes Service.

Finally I request you to consider this has High priority escalation ticket and send some experts to fix this issue quickly.

Best Regards
Sivakumar

Bought Ro Aquaguard two days aggo on installation they said have to buy booster for water pressure which cost 3500/ rs which was totally unknown o[censored]s.and after saying we don't want install this product installation boy just walk away saying he can't do anything.very worst experience ever...

I have taken AMC of my water purifier and ID is [protected].
My first servicing done on 31.10.2021and after that no servicing was done as per the agreement. Please look into the matter and do the needful at the earliest.

1) Purchased a GLAM +UV+UF+AC water purifier from Vijay Sales, Vashi in February 2022
2) Within 2 months purifier not working and I called for service.
3) Service person came on 16/4/22 and informed that mother board needs to be changed.
4) I said that it is not possible that a mother board assembled in a mechanical factory would go bad in 2 months. So better replace the purifier witha new piece.
5) On 17/4/2022 I lodged a complaint on Eureka website and sent a mail to the given mail ID - deepa.customercare2eurekaforbes.com
6) I got a call on 18/4/22 stating that my complaint is being escalated and the matter will be discussed with the distributor.
7) For the next few days I got no messages on mail or any calls on my registered number.
8) Yesterday, 22/04/22, when I was not available at home, a service person visited without any prior intimation to me, and when on age mother was alone at home.
9) I was surprised to receive some service completion code which needed to be given to the person.
10) He did not care to call me for the code.
11) Now God only knows what he did to my water purifier and what part he has replaced/removed etc.
12) No service report/sheet has been given to me and no messages received.

To conclude, I have been sold a sub-standard piece of purifier and either Eureka Forbes/Vijay Sales replaces the water purifier in whole or my money must be returned back..

I have purchased it about 6 months back. I ordered side rotating brush, hepa filter and mop immediately after purchasing. But still now, i have not received the items and nobody ever visited my house, except on service engineer, who immediately said that he was not having any training regarding the product I have purchased. Please help me in this regard.
My address is
ALMF 19, Block 9, Harnaryan Vihar, Mawaiya, Sarnath, Varanasi 221007
My phone number [protected]

You are requested to provide service for water purifier.I have taken two year AMC.But from the date I have taken AMC to till date there is none of service has been provided by your company and I had been called to custom care service for more than three times but still no will come to provide service for water purifier. Due to this late service we are compelled to drink bad water from two week.

I have raised a complaint on 21st march regarding my vacuum cleaner when i felt the burning smell when switch on the device. After 10 days a technician visited my place and said motor has gone. Its a 3 yrs old product (fed up see the quality of the product). He said motor stock is not available (fed up with the availability of spares). He ordered the motor, but till now i didn't received any call or update. When ever i call customer care, they are saying the same story that "Give me a last chance sir we will send the technician tomorrow". So many tomorrows gone. But, the issue is not resolved.

On my last due yearly service service engineer mobile number [protected] arrived and after his service there was a leak from the external water filter which I complaint for several timas through call but it was ignored by your employees and I have personally got involved to resolve the problem of leak.
I don't expect this reaction from your service as I have expending thousands of ruppees for yearly service.
This kind of behaviour is unacceptable.

Why no service available in my area after repeated requests? My request are [protected], [protected]

Water purifier is not at working and we have filed complaints everywhere possible. No response so far. The warranty period is going to be over and they are calling for AMC which we don't want to do due to very bad customer care