Eureka Forbes Complaints & Reviews

hi sir my aquaguard does not work proparly when i switched it to the on position it worked only for a minute and after that it starts beeping and does not gives water how i solve thos problem.

Since from the purchase date at the month of june my water purifier ( aquaguard classic model) is not working properly and complaint has been lodged end number of times. only once i got the reponse after number of times.after that again the machine is not working .. thrice i called to the customer care but there is no response from the company.I m located in Mettupalayam, near coimbatore, Tamilnadu and have faced very poor customer care response, nobody is coming for servicing due to which i m facing lots of trouble.
iam personelly fed up with the machine. investing the money & not getting use of.. pls replace the machine for further use.

our residing address
4d/9b_1, perumal layout3, kattor, mettupalayam 641305. ph [protected]

Hoping some positive reacton from the company after this complaint

Hi,

We are facing the same problem, have beenusing Aquaguard water purifier since last 4 years but from past 1 months it is troubling us a lot. I am from bhagalpur, Bihar and calling Aquaguard office no. coutinuosly since 1 month (2-3 times a day), but till yet nobody has came to our house to resolve the issue. Pls help us to get this issue resolved.

Akash Jain
[protected]

sir
i had purchage aquaguard from satna M.P. now i m shifite to noida i wanted to installed my system regarding this i shall contact to your persons mr. bhupendra ([protected]) but he doesnot taken any action.

ranjay
Dhawalgiri aptt.
flat no. 23B
sector-11
noida

Aquaguard Reviva — NON FUNCTIONING OF THE RO SYSTEM

Our Aquagaurd Reviva RO system is not functioning since 7 days so kindly give me the contact number of some authorised dealer for servicing of the product in navsari or surat.
email address : [protected]@yahoo.com
mo: [protected]

Aquaguard - Reviva — Very Poor Service

Hi : Last year in the month of May'2010 I had purchased a RO from Eureka Forbes company , Sales personnel promise me for supply of Heaven but just after purchasing all are worst than hell , quality of water was very bad , I complaint the same but after chasing for long he arrange to change the membrane , which was again a big mistake. Further I dial sales person number but he didn't pick my phone. Due to bad quality of water supply my daughter is suffering from typhoid , doctor told me that. Now who is responsible for that of such a hell situation . Eureka forbes company asked me to take an AMC , in spite of product is in warrant period. Is some body look into this.

Anurag Gupta

[protected]

My aqua guard reviva has not been functioning for 30 days now i have contacted the customer care but they do not bother to revert back your person keeps giving time but never turns up.very disappointed with the pathetic service and plan to discontinue the usage of your machine and shall not even further advice any one

hi iam hemant varma i purchase aquaguard reviva model 20/08/2012 and my aquaguard is prob and me
cusmer care complan this prob but my prob is not resolved my aquaguard is not working last 2 months please help me and thank you...my cotact no is [protected]

Sir/Madam,
We had purchased aquasure reviva this march-april which was giving good service. around last month a service person had come to the blding whom my mom asked to look at our system.As our receipt was not to be found he said that he would not see and later reluctantly agreed to, but took a part of it and disappeared.i also called on the customer care helpline and they gave me a no 73866329, which till date has not been attended to.Kindly look into the matter.For more than a month we are borrowing drinking water from our neighbours.
regards,
poornima

Sir i have purche aquaguard revive RO water purifier in last year FEB-2013, in that period no service man service of machine & no instruction for changing the filtering caudal so what i do next? plz, reply me.

I have purchased aqua spring fresh from Agra about 2month ago. Ur local service center inAgra at Kamla nagar deny to attend the complaint.Pl.help me. My mobile no.is [protected]

I am ANOOP AGARWAL ihave purchased RO on 28june2009 from mark point LALITPUR(UP) but not getting not even one service as i have complained many time to your deler and service manager ASHISH

I'm PETER from COIMBATORE..My machine got repaired on 4th november... from then i'm trying to file a complaint but i could'nt file due to diwali it seems.. after 5 days i filed the complaint([protected]).. the technician on 11th and inspected the machine and told that the board is not functioning so we'll replace it within two days... but its already a week gone and no proper reply and response... also complained to the manager MR.MANI([protected]) He too not answering properly.. My machine is in Annual Maintenance Contract(AMC) from the date of purchase... WORST SERVICE..

MGB Coimbatore 100 Feet road- Cheated me, They gave me a wrong model TV Bravia 600 which cost less than 1000 when compared with other shop. They also tried to send me a showroom TV and tried to cheat me. I told that I can not accept showroom TVs. Late with in a week I informed the them that my eyes are getting strained due to 60 HZ TV and asked them to replace it. No one cared about it. They are the real cheaters. Do ever go to MGB Coimbatore 100 Feet road.

My Aqua sure filter got damaged by fallen over floor. Please suggest any service provider in INDORE city bywhere we purchased it.

i bought a aquasure water purifier worth 2990/- from an authorised sales person mr. Modi & Mr. prajapati of eureka forbs in 06/2008, on the time of sales he gave full service commitents, but now he is not ready to recieve my call. i am trying since last 5 months in regard of service issue but thare is no responce from them, even they have not attempt single visit to us.

i think company is waiting of 1 yr warranty period to be expired then they will make contact to earn money also.

Kanal saluja
Indore

bought a aquasure water purifier worth 2990/- from an authorised sales person mr. Modi & Mr. prajapati of eureka forbs in 06/2008, on the time of sales he gave full service commitents, but now he is not ready to recieve my call. i am trying since last 5 months in regard of service issue but thare is no responce from them, even they have not attempt single visit to us.

i think company is waiting of 1 yr warranty period to be expired then they will make contact to earn money also.

Kamal saluja
17, Bajrang nagar
Near Bajrang nagar
Indore 452011
[protected]

I have Purchsed Aquaguard water purifier but it is not having RO system, and dealer had misguided us about the same, i CAME TO KNOW THAT RECENT SYSTEMS HAD UPGRADED WITH RO, ALONG WITH CARBON /SAND FILTERS, AND UV.
I REQUEST TO GIVE ME A OPTION OF EITHER UPGRADATION OF MY PRESENT SYSTEM WITH RO, OR PROVIDE ME ONLY RO CARTRIDGE THAT CAN BE FIXED ON LINE TO PRESENT SYSTEM

eureka forbes-aquaguard-NOVA — wrong AMC - money not refunded

wrong charging of AMC
I had aquaguard_NOVA water filter under AMC of Eureka Forbes Ltd.The contract period was 24.07.2004-23.07.2006. On 20.11.2005 I was again approached by the company for AMC and was mislead into another AMC for two years running from 09.12.05 to 07.12.07. I realised the mistake only when on 04.10.06 I purchased R.O. water filter from the same company. Further I noticed that the second AMC was bearing different serial No.and different model.On explaining this to sales executive, he assured me to get me the refund of AMC amount of Rs.1750.00 charged wrongly. I asked him to adjust the amount in cost of the new filter to which he replied that this issue has to be dealt seperately. Afterwards I was told by the same executive that company has refused to refund the amount, rather it can be adjusted towards AMC of the new machine, when due. I approached the company again after expiry of the warranty of new filter but they refused to adjust the amount .So far I have written to the company's office at Nirala nagar, Lucknow on 29.09.2006; main office in Lucknow on 26.06.2007 and to Their head office at Bangalore on 03.12.2007 without any response from them. I and my husband are working people and do not find time to approach CONSUMER FORUM. Now that we have subscribed to net and we have found your site, we are approaching you for justice. It is not matter of money but the "we care a damn ' approach of the multinationals. They need to be desciplined.
Thanks and regards, Sushma Misra Uniyal, 404-Sun Apartments, Sector-2, Vikas nagar, Lucknow(U.P)

I have been calling Eurecka Forbes Aquaguard cunstomer service the last several weeks, asking them to come test my water source in Jangpura Delhi, but no one has come. I call, they say they will send someone, I wait hour after hour, but no one comes. It could be they are coming when I step out of my house a short time but still even then they dont call to confirm they are coming. This makes it very difflicult to have someone test my water supply. It has been making me sick, so I REALLY need someone to come test it to see if I need a new machine.

PLEASE RESPOND TO THIS COMPLAINT OR CALL ME AT [protected], Thank you, Ms Rhonda

KIndly let us know the charges for changing the aquaguard candle.Also your yearly service charge...Our address is 5/98, Vipul Khand Gomtinagar, near CMS Gomtinagar..We had called for candle change and the person was charging more than the rate according to us as in Aliganj my mother has the membership six monthly sevice for which it is charged around 750 rs.So kindly tell us the correct charge for that and send a proper reliable person for the work.

Im very fed up from the services of eureka forbes as they pay no attention at all towards the problems of the consumers, we have to call the so many times to get our product repaired but they always give fake responce that it will b doday every time i think thse type of companices should be banned as there is no difference berween them n govt organisations...

Aquaguard (Classic) — water purifier not working

I had got replaced the sensor by the authrized dealer of Aquaguard in chattis garh and the same is not working since last one week. I call him to check the machine then he once again said to me that send your machine to me, which is 40 km away from my residence and it is very dificult to visit the shop at desired time. I am higly intersted to give AMC of the above product. Please interfere into the matter and get resolve the problem at the earliest

I amfrom thiruvanmiyur . we didi't use this for past one year. but we want use so fixed the aquaguard but after that i think I need service for this pls can you help us.

Aquaguard is not working properly. So come and service it immediately.

Address: 11, Kundrathur Road, R.E nagar, Ist lane, Porur, chennai-600116

Mobile No: [protected]

I have a Aquaguard iNova. This was bought more than 4 years back. I have AMC on this product. I have registered a complaint more than a month back and am still waiting for the service technician to turn up.

The service in Chennai is very poor from Eureka Forbes.

Please do not go for EF products, especially in Chennai, as they don't know how to provide customer service.

The service in Bangalore is very very poor and the The respective person who should come for a check uses abusive words and they give wrong contact number.

AQUAGUARD INFINITY (WATER PURIFIER) — WATER IS NOT COMING WHEN IT IS ON

LOCALLY I HAVE COMPLAINED TWICE , DAY BEFORE YESTERDAY DUT TILL TODAY IT HAS NOT BEEN ATTENDED
I HAVE PURCHASED THIS YEAR ABOUT TWO MONTHS BACK IN THE MONTH OF JUNE .
WATER IS NOT FLOWING EVEN IF IT IS ON FROM YOUR PRODUCT AQUAGARD INFINITY

I have not seen such a fraud customer care, after giving 3 to 4 complaint no one has visited the site, only there will say every customer is important for them till there take over money to there pocket after that, how are you, I will make inshore them, once I will get them in any of the site when there will come for demo, I will loss there as more as customer, telling them what is happened with me.

My aquaguard is not working and service in bangalore is very-very poor. I have contacted customer care so many times, but they give false promises. they don't come to visit my house.
My number:[protected]
Address: Astalaxmi layout, JP Nagar 6th Phase

Eureka forbs vaccume cleaner — Invoice Bill not delivered

Dear Sir,
My mame is Madhuri shivastava.I have been sold one vaccume cleaner Euroclean ace by the sales team of Eureka Forbs. They informed me that the bill/Invoive for this product will be delivered to me directly through the Company. They have also taken two cheque of Rs 500/- & Rs 7290/- for the cost of this product. The amount had been deducted from my bank account but even after two months, I could not get the Invoice for this product. I am realy sorry to inform You that they showed little response when I tried to contact on their contact no. Mr Santosh Gupta & his boss from that sales team of Eureka Forbs acted in highly irresponsible manner that has caused me alot of stress and I felt like cheeted. I do not know what has made them to do so. Please do need ful.

Eureka Forbes ACE — Compliant- Eureka ACE Vacuum Cleaner

Dear Manager,

I had lodged complaint pertaining to my Vaccum Cleaner from Eureka Forbes -ACE at[protected] on the following dates using my phone 91-[protected]:

20 April at 1621 (Local Time)
21 April at 1055 (spoke to Ms Shiva)
26 April at 1325
27 April at 1022

I was assured that someone would revert and the issue shoud get resolved in 24 working hours. Today is the 11th day and no revert. Despite repeated follow up no action taken and on aksing for a complaint no: i was not given one.

Request you to kindly look into this issue . Currently the Machine is under guarantee period. Thanks

Regards
Meera

Eureka forbes water purifier - Crystal — Worst After Sales services

I have purchased water purifier (Make Eureka forbes, Model - Crystal) from Vijay sales - Thane on 02.06.08 thinking that it will be peace of mind if i go with a branded one. But my all thinking got shattered when i requested services of Eureka Forbes for attending my machine that too with in warranty period. I have called 7-8 times in past 20-25 days on all the numbers and help lines they have provided for customer care and also lodging the complaint on their site. Every time i was assured that this was my last call and my problem will be attended in 24 hours time. and Truth is that on one visited till today. And now i have decided to go to consumer court and post my experience on all the places so as to save other customers to fall in the trap of such irritating companies.

Respected sir,
I have aquaguard Nova water purifier.
It had a servicing just one before.
The had change the filter and did some cleaning.
But later withihn three days we found that the the filter was not good
and we were getting small black crystals of charcoal in water.
Also as the supply of water from tap was turn on at very high force by the
service person the black cap behind the machine broke and water
started to leak out of the machine.
We called the service person and asked to rectify the problem.
He came checked everything and promised that he will change the
filter and also replace the cap.
It is almost three weeks I am trying to reach him on his mobile [protected]
but I am getting switched off message.
Please help me in sorting this problem as soon as possible.

Thanks
Hetal Kothari.
Rohan Nilay 1
F-303
Aundh
Pune 411007
[protected].

Water Leakage and Smell

Eureka Forbes Water Purifier- Crystal model — Bad after sales service

I am staying in Magarpatta City,
We bought Eureka Forbes Water purifier - Crystal Model (Feb 2008). So far not received proer service for the equipment. It is purchased from Das Electric, Nagar road.

There are no proper service center & technitians who will do servicing for Eureka Forbs equipments. Water purifier being very critical & health impacting applicance & if no proer service is available for the product Eureka should stop this business & playing with human lifes.

I purchased Euraka forbes water purifier on 19th April 09 in Faridabad. On the day of installation due to missing of some components it was not commissioned. I had no option but for purchasing mineral water bottles on the day.

Next day it was commissioned and during testing water started overflowing from storage tank and auto switch is found not working. Immediately complaint was registered ie. on 20th April 09.

On 21st inspite of repeated requests and follow up, officials of Euraka forbes only assured of immediate action but no body turned. Till the time of writing this mail ie., at 10.00 Pm on 21st no body bothered to attend and water is still overflowing.

I feel that I have made a great mistake by opting for Euraka forbes and suggest consumers to be careful about such products. I am planning to publish this in media shortly. My email id is [protected]@LNTecc.com . Address : S S Bhat, Flat 8C, Hydel Appartments, Sector 46, Faridabad 121001. India.

I HAVE PAYED 1890 RS AS A M C FOR TWO YEARS
I HAVE GIVE COMPLAINT REG THE SERVICE THERE DID NOT TAKE ANY STEP TO CLEAR MY COMPLAIN VERY VERY VERY POOR SERVICE
from coimbatore

hello sir i have to submit a complain about your poor service as i have registered complaint for last 10 days and i have not got any response from your service center . whenever i try to get connected from rhen they just assure me that your complain is under process and this will soon be solved . so in this i am not satisfied so please see my comment and make it clear as soon as possible .. my machine has been damaged from back and my machine is under warranty period .so thier is my humble request to change the machine and clear all my problem..



thanking you,
sandeep sinha
[protected]

My product is Eureka Forbes water purifier Nova model. I took a AMC for one year at Meerut on 10 Sep 09 (Contract Receipt No 15715100. On being posted to Sukna from Meerut, I contacted Siliguri branch for cleaning of candle which was changed in Meerut on 22 April 09. The mechanic Mr Pradeep did come after 4 days but did the refitting of purifier incorrectly which started causing the problem of water leakage. The machine had to be switched off due to the problem. On teleconversation again the mechanic was sent again after a span of 5 days. By that time, a civil mechanic had to be called since the problem of water leakage was a big nuisance. The response and expertise of this branch is questionable. I feel taking a AMC is a mistake since the customer service is not upto the mark. The telephone no of the branch is[protected]. You are requested to please advise us the next course of action so that our next three years of service tenure are not so problematic due to the service

i purchased eureka-forbes water purifier at 27 july 2009...It is not working since last 1 week.
I have been complaining for it continuosly.But to response no action has been taken.
I request you to kindly take immediate action, , and get the things done at earliest.
c/o
Mr.Javed Akhtar
add-
22 J/12 A, Karamat ki Chowki,
Allahabad.
Model-
R.O. in by Back.

I had purchased Aqua Royale water purifier in June 2000. The unit No. is 4011 and my customer code in[protected]. the unit is still under AMC. Since last one month, it is not working properly and I have made several complaint on customer care helpline 39883333 as well as to the service agency on 65751459. No one has visited andtattended to our complaint till date. I am very unhappy with overall attitude of Euraka Forbes. please note that the AMC is issued by the companty on its letter haed through frenchise. Therefore Euraka Forbes is completely responsible for any deficiency in the service.

I must say that i am not satisfied with the service provider whose personnnel often visit at odd hrs that too after our reminders for periodic mantenanace as per AMC. Now even after our complaint no one has attended to it till 12.10.2009

I ordered one of the new waterfilter in your favourite company. Paid the sum of Rs.2100/- for the advance payment at[protected]. But still date[protected] waterfilter is not supplied in our house for the last 23 days. So, my advance amount should be returned immediately. I wanted to purchase a machine from other leading company.

My product is Eureka Forbes water purifier Nova model. I took a AMC for three year at Mumbai from Arya Services on 30 Sep 09 (Contract Receipt No 17056987. Some part have been replaced during service but within month the same part is not working. On complaining with the service center the answer is the part is not available. We cannot expect such a reply from such a big co ie EUREKA FORBES that the parts of nova model are not available. please do the needful and reply.

My name is A N Roy i stay at serampore hooghly. .I have purchased a water purifier from Euraka Forbes.
I asked for an servicing . But on that perticular we are not present and we told that particular person not to come on that perticular date. The person name is Samik choudhury . He behaved verybadly with mom . He used such kind of words which i not tolarable. You are in a service industry and one of the leading company but you are having such kind of employee. the person name is Samik chowdhury serampore.Hooghly
ph[protected]
mob-[protected]
I need a complete solution

I agree with you 100%. The service rendered by Euraka forbes water purifier is very very worst. I am from Chennai & purchased 2 years back (RO Total) and given for 2 years warranty paid Rs.6500/- and every time for servicing it is very much difficult to call the people. They will come leisuely after 5 to 6 days. During the period I have to make a call daily several times. Recently the handle of the tap got broken on 30-8-12. I booked a complaint on the same day vide complaint no.68019678. Till today I made lot of calls to Call centre and the Area Service Manager Saravannan on[protected]. Till on 3-9-12 there is no response. I feel that I made a mistake in buying the water purifier and by opting for AMC for 2 years. It should be published in the media. I feel that nobody is responsible for service. Sivakumar.Chennai [protected]@gmail.com

No doubt Eureka Forbes is reputed and one of my favorite companies. But recent incident has shattered my confidence in the company additionally disturbed me as a customer. I would like to share the incident. August end, salesman from the company reached my residence to share brochure and to ask for any product requirement. I told him that i am looking for a vacuum cleaner and he may come with a demo product. After few days he demonstrated the product and i told him that i am interested but connect with me around 15th September for my purchase decision, if yes, collect the payment as well. on 15th i witness worst possible customer engagement which was not only black spot on company's reputation in my mind. DeepChand, team leader of Eureka Forbes, at Sadiq Nagar, New Delhi called me from [protected](his alternate no. is [protected]) and asked for the payment options. I politely told him that i have bought Eureke Forbes vacuum cleaner from defence canteen as it was a better financial deal and thanked for his demo. In reply, he stated "Jab khareedne ki haisiyat nahi ho to demo bhi mat liya karo" to translate, don't call us for demo if you don't have purchase power. I was stocked with the kind of word he used and disrespected me. He claimed to be a team leader but i have never met a worse person than him in my life. I have sales experience of above 9 years but this was certainly not in my books... I urge the company to take strict action against DeepChand to maintain my confidence in the company.

To Eureka Forbes.


Eureka Forbes works with an Irresponsible set of employees, who does not understand the customer value. I bought a brand new Wet and Dry vacume cleaner with a year, its does not work properly and i have rarely used it, and i am calling them for the past 15 days to attend the issue but there is no response from them.. Hi Eureka Will meet you in the Consumer court for selling less quality products and hesitations.

BY. Balamurugan .

NO 7 Sanjai Nagar, Second cross street,
Kayarambedu.
Guduvancheri,
Chennai,
Tamilnadu, 603202

Mobile: [protected]

To Eureka Forbes.


Eureka Forbes works with an Irresponsible set of employees, who does not understand the customer value. I bought a brand new Wet and Dry vacume cleaner with a year, its does not work properly and i have rarely used it, and i am calling them for the past 15 days to attend the issue but there is no response from them.. Hi Eureka Will meet you in the Consumer court for selling less quality products and hesitations.

BY. Balamurugan .

NO 7 Sanjai Nagar, Second cross street,
Kayarambedu.
Guduvancheri,
Chennai,
Tamilnadu, 603202

Mobile: [protected]

Eureka Forbes — Waterpurifier service and tollfree complain

The water is not coming pure its really hard i.e unable to drink and ur tollfree no.[protected] is not toll free taking charges and no one is giving any response and charges are apllied on call 😤ðŸ˜

Cheated on the website with a fake sale

I made a purchase on the Eureka Forbes website and paid up Rs 17, 490 for an Aquaguard filter. Thsi happened on 28March 2015. But they never gave me any product and I have lost the entire money.

Cleaning & Maintenance not getting done after calling too many times

I have taken the 3 years warranty & Technician is not coming for Cleaning of Aquaguard Machine despite of placing request too many times. Recent Request # is 77120195 placed on 6th July.

Dr. Aquagard Magna

Bought Magna on 13/8/16.every 15 days stop working. Sells girl didn't response. Very poor service. Even not registered when I call customer care.

kindly send somebody to do the servicing of our aquaguard classic model along with reinstallation

i used your product aquqguard classic since 3years. before 1.5 year i take 2year warranty card with payment date up to feb 2010. your agent said future 2year if any problem thay will repair at home free of cost service charge.
on last friday at 4.30pm, 24 july 09 i complaint abot not working properly and water doesnot supply, but till today anybody doesnot visit my house and the machine stopped.
r.c.gupta advocate
43, vivekanand nagar, yadav colony, jabalpur
m: [protected]

i bought aquasure of eureka forbes from kolhapur bigg bazaar... i asked the aquaguard person to instal it, well he came after 8 days and installed it.. to my surprise this guy asked me for installation charges, me not being at home my wife gave him the installation charges. when asked for the annual maintainence he says that i[censored] buy these products from bigg bazaar u dnt get the AMC. this is the thing which ive heard for the first time.. and im going to give a writted complaint to bigg bazaar.
to people who dnt knw this better dnt buy electronic items from bigg bazaar be it anything. everyone thinks people are fools.. as no one cares to complaint...

Respected Sir / Mam,
I want serviceing of our water purifier as soon as possible .

ADD-- PARSN TECHNOLOGIES PVT LTD
301, Infinity Event Bldg,
Law college Road (Pune)
PHON NO[protected]

Thanks regards -
Anita

Sir from the time of installation one part is not working in my water purifier .As i am not an expert i am not able to find the falt in time .My purifier is in warenty period but nobody is addressing my problem, Every one is asking money for this
Please comply

sir i made complaint on[protected] for change of cande and sevice and also collect amc cheqe from me but till no body has come pl see and do needful