Eureka Forbes Complaints & Reviews

I am resident of Visakhapatnam, Andhra Pradesh.

Your Franchisee M/s Sai Srinivasa Technologies TIn No. [protected] is the most useless service centre that I have ever come across.

My Aquaguard water purifier is giving a problem so I lodged a complaint at the service centre today morning at 0925 hrs (Complain No. 366 dated 08 Dec 08). I was assured that by 1200 hrs my problem will be looked into.
As my wife and me are both working, I had to take leave and wait for your technician to come. However, when no one came till 1400 hrs I again called up the service centre. I was told that the technician (Mr. Suresh) has already been sent in the morning. When I told that he has not reached my house (my house is 10 min drive on a bike from the service centre), the reply I got is "I don't know sir, he does not have mobile and I cannot contact him".

Till 1700 hrs when again no one came I once again contacted the service centre, and I got the same answer. When I asked for the manager, I was told that he is busy and cannot speak to me.

This has not only happened with me but in my apartment two of my neighbours have also got the same kind of treatment from the service centre. Whenever they have call them as to what happened to their complain, the answer is - "we have sent the technician, or I do not know".

It is therefore requested that strict action be taken against the service centre, after all the name of your company is at stake. Also a technician be sent to my house to look into my problem as soon as possible.

My contact is :
Door No. 50-50-24/19, Flat No : 503
Sai Jyothsna Enclave, Ballaya Sastry Layout,
Visakhapatnam - 530 013
Ph:[protected]R), [protected]
Email : [protected]@yahoo.com

Expecting to hear from you ASAP.

Regards

Sharad Rai

Respected Sir/Mam

I have purchased Water Purifier (Spring Fresh) From Bharat Distributors, sector 34, Chandigarh on 6 /12 / 08. My home is near Mohali and comes under the Mohali 3B2 service station (Phone Number: [protected]) . I made request to service center for the installation of aqua guard on same day 6 /12 / 08 and they said that they will come at 6:30 PM in the evening on the same day but they did not come. From that day i am continuously making request for installation of but no body came till now. I ranged them up so many times and they were always saying we are just coming but they never came. Its very very poor service of Eureka Forbes. We have purchased bcoz its branded company and service is good. but we are in embarrassing position after purchasing aqua guard.

My address is: Mr. Sachin Majithia, Chandigarh Engineering College, Flat No. 1C, Landran (Mohali). Mobile Number: [protected]

Sir/Mam please do the needful action against the service center.

Waiting for your Good response.

SachinMajithia (Sr. Lecturer)
Chandigarh Engg. College Landran (Mohali)
[protected]

i brought ur company filter last 9 month. i always complin ur deler that pure water flow are very slow so do any thing but they alway came and open filter then service but problem is always not cure. now 3 day ago i was comlained for service but ut delear service man does not come for service. ur company deler name is rangila television at upleta dis rajkot at gujrat. so as a customer now what to do?

Iam Major (Dr.) Murtaza presently employed with INDIAN ARMY. I have purchased aqua care RO in october 2008 from Bangalore(INDIA) which is under warrenty. Its inlet pipe broke around 14 days ago. I lodged the complaint with service centre at phone no. 39883333. Complaint no. given to me was 1254. I have been almost calling daily at the service centre but nobody has come to repair the unit. I was given the no. of technical manager Mr. Jagdish(ph no.[protected]) 3 days back who assured me that somebody will attend the complaint. For the past three days nobody has turned up for the repair. Now its about two weeks that Iam waiting for somebody from Eureka forbes to attend to my complaint. My family has been going through tough time without pure water for drinking. This episode has caused great mental agony and stress. Let me know what to do? My phone no. is [protected]. My address is:
Maj Murtaza
36/8, IAM Officers enclave
Airport depart lane
Airport Road (Old)
Near HAL bus stand
Bangalore-560017

Dear Sirs,
My complaint no.80803522

I have bought the above product/water purifier from EUREKA FORBES, which was installed at my home on 01.09.2008. We were told by the installation team that during the warranty period i.e. 1 year, two services will be provided from the co. free charge. However, till yesterday that is even one year has passed, there has not a single service provided by the co.

It was only when the product startind giving problems i.e. the machine was not getting started and the water refused to flow out from the machine tap, we lodged the complaint and the technician from BHUSHAN SERVICES, Thane (claiming to be authorised service provider of EUREKA FORBES) came and set right the problem.

However, today i.e. on 09.12.2008 we got a call from BHUSHAN SERVICES, informing us about the expiry of warranty period in August, 2008 and offered a second and last service of the product which was due in warranty period, which according to me is the 1st service for the product. We requested the BHUSHAN SERVICES to visit our home and do the needful.

In the absence of any service provided during the warranty period and since the warranty period has already expired, it is expected from the co. to extend the warranty period to enable us to get second service free of charge.

This would save us from paying Rs.250.00 being charged by the co., through BHUSHAN SERVICES, for signing the contract for services after the expiry of date of warranty period.

Your immediate action and positive response is awaited.

Prakash Darwani
Cell: [protected]

I AM SORRY TO STATE THAT A REPUTED COMPANY LIKE EUREKHA FORBES APPOINTS ARYA SERVICE AS THEIR SERVICE PROVIDERS. HERE THE RECEPNIST HAS NO COURTESY AND TALKS RUDELY TO CLIENTS LODGING COMPLAINTS. AFTER CALLING 25 TIMES SHE SENDS A MECHANIC. SHE REFUSES TO ALLOW US TO TALK TO HER SENIOR MS. ASWINI. IN THE LAST EIHT DAYS i.e. FROM 1ST DEC TO 8TH DEC THE AQUA GAURD WATER PURIFIER HAS GONE REPAIR THREE TIMES THAT SHOWS THAT THE MECHANIC HAS DONE TEMPORARY REPAIR. INSPITE OF HAVING A WATER PURIFIERE BEEN FORCED TO BUY BISLERY WATER. I HOPE EUREKHA FORBES WAKE UP BEFORE IT IS TOO LATE.
REGARDS

Dear Sir:
It sounds very bad, from this Machine we are unable to get CLEAN water, actually I had purchased this Machine before 3-4 months back (Rs.12000/-) and also I have requested to concern person to change this machine, but in reply we got negative response only. So, Now I am FED UP.
At any cost I want to return this machine As Soon As Possible. So, that I could purchase some other Machine.
Collection Manager/Executive is also trying to force me regarding Payment in very bad way.

Correspondence Address:
Mr. Alok Srivastava, House No: 510/8, New Hyderabad, North Line, Near Water Tank, Lucknow-226 007. UP. Cell:[protected]

Hope for early reply.

Thanks & Regards,
Alok Srivastava

Dear Sir,

For my Aquagaurd RO, I have launched complaint with Call Centre for non Functioning of Purifier[protected].I was assured of the Service within 48 hrs from 3rd Dec, but till today (7th Dec) inspite of regular follow-up, my complaint has not been attented.

My Question is when you can't provide Service, you have no wright to sell the products for Basic & Most important need of Life.

I bought a "Aquaguard Total Sensa" (Sl No BD[protected] water purifier from their franchise Dinesh Enterprises in Yamuna Nagar on 5 Dec 2008 (Bill No 9870).

As I stay in Dubai, I specifically choose their latest table top model with best technology currently available.

My wife brought it here yesterday night. Upon opening the pacakage this smorning I noticed the following:
1) The unit is definitely not brand new as all the body bears fine scatches all over (it looks like a display unit or a demo piece used by their sales staff has been supplied).
2) There is no "User Manual" in the package (in fact there is no paper at all inside).
3) All the filters are installed on the unit except one (RO filter).

I always thought of Eureka Forbes as a highly professional company but they have let me down completely.
At this point, my minimum expectations from them are:
1) Arrange to send me the "User Manual" by courier or e-mail immediately.
2) Provide me a copy of step by step "Installation Guide" to enable me to make the unit operational.
3) Provide me a suitable compensation for supplying a used / old unit.

Dear Sir,

I had brought aquaguard model aquaguard classic e-balling from your panipat office on dated 8th OCT-08,

I had paid all payment through cheque, payment already debited from my account but still I m not received my invoice for same aquaguard.

I had many time talk with panipat region RM Mr. Deepak Wadhwa, but he is not give me any satisfactory answer, I m sorry to write you that he is not have knowledge how can talk with customer.



But from last one month he every time commit me they can send me invoice within two day but from last one month I m not received invoice from your side.



Please arrange to send my invoice as soon as possible.

I m waiting for your kind response.

Thanks

Regards,

Mahesh yadav.

Ph. [protected].

Address:- Mahesh yadav.

Mahadav Colony,

Near Rana Ka Toka,

Panipat-132103.

Haryana

Our Aqua Guard is to be serviced every 3 months; At the last sevice a New AMC was taken which is valid till Oct 2009.
The machine has developed a problem; have informed the local Service manager who opines
a) his team is NOT ready to look at & repair this old machine.
b) he insists on upgrading the machine to the latest model.

Can the the AMC amount be adjusted towards the upgrade?
IF not, the amount MUST be returned to us with immediate effect; Only then we can consider an upgrade.
We await your reply; failing which we shall have to move to Consumer Court for deficiency of services.

Recently two months ago I bought Eureka Forbes Aqua Total RO and the company executive assured that I will receive this document within 15 days by corrier. when I called up after 15 days the call centre person said it would take 30 days.. even then I did not receive.. after 30 days whwn I called up the call centre person increased the duration by 45 days.. now they are telling 2 months. Till now the company has not sent the Guarantee card. The sales executive who delivered when contacted talks as if doesn't know any thing about the product.
The funniest part is that the call centre people do not even ask for Reciept no nor Address other than name and tell that I will be recieving this document within few days..
I really don't know how they can send a document by asking for a name.
I am really confused, if there are 10 customers by my name ( for example) and If I ask for a Guarantee card, will the company send this Guarantee to all, because the only thing they ask is name and immediately tell they will send this document.

i have bought an aquaguard purifier 5 yrs ago.it worked very well for 2 years then we shifted to new place leaving aquaguard stopped for 3 yrs.now we have again called the person from aquaguard for its servicing.he changed candle and carbon and charged 600 rupees last week.the peoblem is that water is nottasting as good as it was before or as in through RO water. when i boiled water for my baby, there was lot of salt left behind which make me alarmed that water is not getting purified.please tell what to do.i have spent lot of money to give pure water to mykids still not satisfied.ples help.

NOT WORKING PROPERLY & FLOW OF WATER IS VERY SLOW

I have purchased Nova Gold Machine from your Executive Mr. Padeep Kumar Shukla on November 20th 2008
the same was delivered on 24th evening
and was sunsequently installed on 25th
after the installation it was found that machine was leaking from four places
same day it was inspected by your technician, but he could not rectify the problem
and he informed us that the machine will be replaced
same night and subsequently everyday i have been speaking with Mr. Pradeep Shukla
each time i was promised i was told that the technician will again check the machine - no technician have ever visited our site
no feedback from him till now after repeated calls from my side
atleast 5 times i have called your office on 67611800 number and left the message for Mr. Qureshi and Mr. Vijay
sorry to say no call back from their side also
I am sorry to say this is what you aim for to become
"Friends For Life"

is your profile anywhere really reflecting what you have written in there

Manoj Chanchlani
[protected]

Hi,
I've registered a complaint with the Eureka Forbes Customer Service Center in the month of August 2008 - The complaint was about leakage from the outlet of the machine.
One technician came he said it is normal the leakage will stop automatically. The problem was never solved. Even after making reminder calls couple of times, nobody turned up.

I registered the complaint (Complaint No.[protected] again on 25 Nov 2008 for the same reason. The technician came on 29 Nov 2008 (after 4 days). This time he said, to stop the leakage he will have to change a particular part of the machine. He said that he'll come on 30 Nov 2008 and replace the part. But he never turned up.
I called Eureka Forbes Customer Service Center on 30 Nov 2008 about the incident. They said don't worry it will be taken care of on priority. I again gave a reminder call (Complaint No. 0111) on 1 Dec 2008 to the Eureka Forbes Customer Service Center. I got the same reply 'that it will be done on priority'.
I did not get any reply on this neither my problem has been solved. It's been almost a week now.
I don't understand whether these guys really understand the meaning of 'PRIORITY'.

Please help me get it done asap.

Thanks & Regards,

Nitin Pandav
Viman Nagar, Pune
[protected]

I would rate the service level of Eureka forbes as pathetic & third category service level. I have not seen any company which has all its business based on service quality, having such a lethargic attitude towards customer service level.

I am having Aquaguard reviva smart(RO) purchased from Ahmedabad from Aquaguard sales person. Now, I have shifted to Pune. I have requested for fitting & service of my machine. Fitting was done (after charging hefty amount of Rs.250/- with no receipt given for the same) after several follow-ups.Then after calling CUSTOMER SERVICE CENTRE atleast FIVE times, one service technician came but after looking at the model, he informed that he is not trained to service this machine & he will send some senior technician. But no body came.

Finally, I had put a request at call centre on 26/11/2008 with service request no. 80769873 & I was assured that service people will visit in maximum 48 hours. No Body came.

Once again, I called up callcentre & I was told that the matter had been taken up to senior people & some body will visit within 24-48 hours. No body visited.

Once again I called up call centre & the reply as above was given. I doubt whether there are machines answering the call with human names or is it really some people sitting over there & giving same reply.

I am working with press & planning to takeup this matter in pressway now.

In nut shell, A slumber company with pathetic service levels & inefficient people.

I purchased a new Eureka Forbes Aquaguard RO Water Filter unit on 09 Sep 2007 from Nagercoil (Tamil Nadu) Salesman Mr. V. Marimuthu (Mob: [protected]) after exchanging my old Aquaguard NOVA Water Filter unit. As the NOVA unit's Annual Maintenance Contract has a balance of about 15 months, the Salesman assured me that I will receive the balance period AMC fee of the NOVA Water filter back (About Rs 1, 250.00). Though I spent few hundred Rupees in Phone charges to followup the matter with Manager Mr. Santhakumar (Mob: [protected]) and AMC Claims Officer Mr. Thiraviam (Mob: [protected]), I have not yet received my money back.

Apart from the Water Filter, I also purchased Vaccum Cleaner and Air Filter from Eureka Forbes. Though this Company's products are good and had good after sales Service, the Company's after Sales service is getting worse now (may be in Tamil Nadu ?). I suggest the consumers to be very alert with this Company.

Dear All,

I have fed up with the services rendered by Eureka forbes, I called the Eureka help line and made the complaint on 18/11/2008, I spoke to Mr Kathik and registered my complaint of getting low quantity of purified water becasue of dust, I have been informed that the complaint will be attened by the service person with in[protected], since no persons atteneded, I called the help line number 39883333 and reminded to Mr Harish, no response till[protected] again I reminded to Mr Rajkumar on[protected], for that call the company responded, but no use, Actually at the time of registration itself I asked the company to provide the Carbon and Mandle as it was due for last one year as per the AMC contract, but the service person didnt carrty along with him and with out attending the complaint he went back and recorded in their books as "call attended", hence I contacted on[protected] and again registered to Mr Naranderan, he also promises now ...

I dont have scope in Eureka forbes false commitments since they have not attened the regular service for the last 7 months .
I never expected such a worst service from a reputed company like Eureka forbes, they are actually cheating, and fooling us.

Still this momet the call is open, hence I request not believe the Eureka forbes assurance, their after sales services are very very very poor

I bought the 18L water storage purifier from Home Stop Bangalore on 8th Nov. From that day after assembling the product, water leaks out from the upper storage compartment. I have approached Home Stop as well as Eureka Forbes for service support. These companies have shown absolute apathy in terms of customer service and have not taken action till date. I have logged a complaint at the Eureka Forbes website also, this company seems to be appalling in terms of customer service. I require help to address this problem. I need this product replaced or fixed by a technician.