Eureka Forbes Complaints & Reviews

pls help us

Don't buy Aquagaurd purifier. if you are buying then for service make your own arrangement.Service is worst.

Yes.I too agree to this.I had problem with the Aquaguard purifier and I called up the respective person;he was so rude and used abusive words too.

I am also a person who is experiencing the same problem for the last 10 days. These guys have nothing to say, but tell that their techincian will attend to the problem, but nobody turns up. Its very disgusting to know a reputed company like this has such a poor service.

I am fade up with the Acquasure . Service is horrible - one Kanakraj ( service personnel ) replaced my candle and the system became malfunctional from next day onwards .Now this is malfunctional for a month. I call the sales head - Bonnie and service head Dinesh but seems people are too casual in their approach . My complaint no is 83540842

I had very very bad service from Eureka Forbes guys, this sales person Ghanasham Patil from Aundh PUNE, office was very nice before placing the order for Nova Gold and agreed couple of things related to installation before placing order, once order is put, money got deposited We need to continuously follow starting from delivery to installation, almost a month still installation is not complete and we are not able to use it.
till now almost daily calling, but he doesn't pickup the phone and no reply to call.

Very bad service!

Aquaguard Gold Nova Water Purifier — Not working properly,

One month back i called for Service, till this time there was no response. On 8th May, 2009, again I called up your service through phone, for notworking properly and some smell in the water and for periodical service. But no response till this time.
Pleae look in to this matter immediately

Aquaguard Gold Nova Water Purifier — faulty water purifier

My aquaguard water purifier is not working properly. Please attend to rectify the problem.
CONTACT NO. [protected]

The callous and indifferent manner in which the various aspects relating to post sales services including the AMC's are being handled by EURKA FORBES and their Associates/ Agents/ Franchises is a sure shot formula to destroy any established brand. These guys are not bothered about anything but duping and inducing people to some how buy a product and get into an AMC arrangement. Thereafter it is for the poor customer to run after them. They have no responsibility whatsoever, No calender or schedule of services to be followed to discharge the cotractual obligations under the AMC. This is what I have been told by one Mr Wason who is ostensibly running an authorised service centre by the name G. & M Enterprises, L-254, Ashok Vihar, Delhi. This is not withstanding the fact that an advance of Rs. 1000/ has already been paid by me for the regular maintenance and allied services, checkups etc... against a receipt No 14885114.

Such instances are not only covered within the definition of "deficient service" but also constitute the offence of "Cheating". Let all the harried customers facing similar situation join hands to take some effective collective measres to bring an end to this. The least we can do is to take a CONSCIOUS DECISION NOT TO BUY ANY EUREKA FORBES PRODUCT IN FUTURE.

hi.. can u provide me definition of AMC

sir, iboght the aquaguard i nova water purifying system llast year . so far none of the persons have come for its service . i complained to dealer from where i purchased it but the company people did not visit, and still they claim to be best after sale service provider. shame on them . do not buy aquaguard products

deepak anand
ram chowk ghugghar palampur
himachal pradesh

Aquaguard NOVA — Installation

Recently I got transfered to chennai, last one month, I have been requesting Eureka Aqua Guard service dept people to reinstal this purifier. No response.

nova — not repair inove water purifire

mcuomer no 8479 contect receipt[protected]
modul -inova
unit slno.2032232
sir
iam give a.m.c 2year but not responce my purifiernot working 1month so sir pieasa repair ing purifier thank`s

sir,
I want to chage my filter & carbon filter
from where i purched
please give nearest address
at nadiad, dist kheda, stste gujarat

Aquaguard NOVA — Poor customer service

We bought the aquaguard 6 years back. Last year we had a renewal of our AMC. We purchased the two year AMC. Since then, I have been facing prooblems for no Service . On 16th of March I registered a complaint with the customer care. Inspite of calling every day, the technician only visited on 22nd., He took the machine with him and returned after 3 days repaired. After two days, the Aquaguard has again stopped functioning. I again registed a complaint on Last wednesday. Since then, I have been following up everyday. No once has visisted till now.

This is the worst service provider i have ever come across. I will highly suggest other not to buy any Eureka forbes product in future.

sir, iboght the aquaguard i nova water purifying system llast year . so far none of the persons have come for its service . i complained to dealer from where i purchased it but the company people did not visit, and still they claim to be best after sale service provider. shame on them . do not buy aquaguard products

sir,
I want to chage my filter & carbon filter
But price confirmed me by aquagaurd service person, from chinchwad, pune-19 is RS-1400 per year it is to high to spend this amount every year for servicing.pl.let me know what is exact minimum price for filter change, is it nessesary to change filter every year.pl tell me how many liters (water) it delivers after new filter.

Aquaguard NOVA — Very poor service

Our aquaguard is due for servicing. The candle needs to be replaced and the water has stopped flowing. in spite of repeated complaints, no service center has sent any representative to service the same. This is a recurrent problem whenever the unit needs servicing.


I am a resident of chandigarh and i have approached the following numbers[protected], [protected]. which promises to send the representative but does not do so.

hoping u will look into the matter and avoid such discrepencies in the future.

Aquaguard NOVA — lack of servicing of the machine

to whom it may concern
from last 3 days we are regularly trying to contact eureka forbes in patna for the servicing of our aquaguard, nova model. but we were unable to do so.
you are kindly requested to send some person for the servicing. my address is
S.N.SINGH
FLAT NO 108 BLOCK B
HOPE CHANDRA APARTMENT
NEHRU NAGAR PATNA 800013
PH [protected]

nova — Filter not change since January 2008

Dear Sir.

My Consumer Code is[protected], Customer ID 458, I am a valued customer of your esteemed Company and under the yearly AMC. My water Filter (Nova) does not perform properly as a result water is not properly purify. After several request and reminder your representative does not change any Filter since January 2008 not only that he also behave very rudely with the family members.

Therefore, I request you to change the filter within 24 hours otherwise I have no other alternative but to take appropriate legal step and or move before Consumer Court.

Thanking You,

S. D. Mall

I need information ... after how many liters of purified water, I should go for filter change? company people will always say to spend Rs.1400 and change every year as it is their business. We have only 8-10 liters of consumption every day. There must be some guideline on quantity of water filtered before changing water filter. Kindly help...

nova — poor service

I am surprised to say that i have service contract of AMC with eureka forbs.But we are not geting proper service from your part.On 18.04.10 i submitted a complain over telephone but due to sunday no one can visit against the issue.we suffered for the hole day for drinking water.your supervisor or executive visit the next day but still the problem it is not solved.
My address is given below.

20,avenue east 1st street,
Sontoshpur,Modern park,
kolkata-700075
Ph.no.[protected]

Aquaguard NOVA — No Proper service

Hello,
This being a repeated issue with the Eureka forbes service.
They make us pay for two years AMC but never bother to do the required service when we have real issues with the water purifier.It has been a week after the complaint was submitted and no response from anyone.
I dont find a reason to use the Purifier anymore when it comes to no use for weeks.
Hope this concern is seriously addressed.

K.Antony

nova — has worked for two months only

I have purchased nova mini refrigerator has worked for two months then it stopped working call gift 360 many times every time provided wrong e mail no telephone no provided

AquaGuard — no proper service

Hi ,

I purchased Aqua guard total enhance on 16/11/2011from the Sales person "Swami" of mahadevpura office bangalore. After the payment he never showed up for water checking, warranty. when ever i am calling him either he is not picking up the call or making false commitments regarding visiting.

Even the unit which is given to me leaks from the tap. I am pissed of with following up.

Pls do the needfull.

Dear Mr. Sudeep,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

Spray mob

I was ordered a spray mob through online around one year back and I paid for that but still I don't received the product even my family members contacted so many times still no response

My acquaguard Nove is now under AMC and it expires on[protected] and hence I have to renew the AMC. I, request the taraff rate for renewal of AMC. My cell No.[protected]. My address is T.Vincent, 16, Vengu street, Palayamkottai, Tirunelveli - 2. Kindly intimate.

Instrument — not working properly

Dear Sir,
Since last one weeak the bell is not ringing in the instrument provided against my Airtel landline + Broadband ( Multiple[protected] at B 289/B, Sector 19, NOIDA.
The problem may kindly be solved.
Thanks.
Regards,
K N Pandey

Aquasure Storage Water Purifier — The fault not attended despite several complaints

The filter has failed to cary out filtering water & causing thereby a huge problem for drinking water.The complaint was lodged on March 31, however till date no mechanic attended the fault although promised by them verbally. Our request number registered by them is 80243292.

This is my complaint no [protected]
i am not satisfied with the services offer by you
you are not take care of customer satisfaction

To,
COMPLAINT CELL
EUREKA FORBES LTD.

we are an architectural firm dealing with many customers accross Delhi and NCR.
On the requirement from our one of the esteemed customers living in SURBHI Appt. Gurgoan we contacted your office for installation of one water purifier machine. Your representative- DEVENDER from your Gurgoan branch visited us and we confirmed the order of your top end machine with 100 % advance cheque amounts to Rs.17900/- on 28th of MAy, 2008 with a promise form him to deliver and install the same by next day.

He simply vanished with the cheque leaving no trace of him.
Past four days we are trying to call him but to utmost unprofessionalism he doesn't even bother to receive our calls.

We called your Gurgoan branch but to our surprise no one the branch is ready to co-operate or listen to our complaint.

Considering your company's attitude our client has simply decided to cancel the order for your machine.

So we request your authorities to direct your Gurgoan branch to refund our entire amount and close the matter.

The details for the cheque issued are mentioned below for your ready reference:

Cheque No.: 174512
Date of cheque:[protected]
Amount of cheque: Rs.179000/-.
Drawn from: SYNDICATE BANK, ASHOK VIHAR PHASE-2.
Account No.- [protected]

Shishir Kapoor
MALISHKA REALITY SOLUTIONS.

eureka Forbes water filter — Not receive water purifier till date

I have paid Rs. 7690/- for water purifier ( Rs. 500/- Cash & 7190/- through credit card) and ur executive aggreed the rate of purifier Rs.7190/-.

But till date no payment is refund to me and no body istall the water purfier

Kindly do something as this is shamefull for a good company


Regards
Dinesh Gupta
[protected]

eureka forbes - aquaguard (Deepak Enterprises) — no response from authorised agency

the authorise agency of eureka forbes - deepak enterprises, pune has sold two years AMP and took away the machine for some repairing and not reverted since than. not returning the machine and the money after continuous followup.

Detail of the firm approched as dealer -
Deepak enterprises, Bund garden, pune.
Deepak [protected] and Nitin [protected]

Eureka Forbes Ltd — Changing of UV Chamber in Water Purifier

Water purifier system is of classic model.The customer code is[protected] and unit serial no 2017835.The contract receipt n0 is 15092507 dated 16/10/2007. Its both UV chamber has got damaged. It has been complained to local service centre at Bokaro Steel City/Jharkhand in June, 2008. I am regularly chasing this but no action has been taken since last four-five months.Being a reputed firm, I am really shocked over the shame attitude of sevice agents. It is requested to take this very seriously and take immediate action.

eureka forbes water purifier (reviva model) — violation of service contract

we have entered into a service contract no. AG/96B 13734151 with m/s eureka forbes ltd., visakhapatnam, for water purifier (reviva) unit no. 2083221, valid up to 27.12.2008. we have logged a service call no. [protected], with their service center on 27.10.2008 at 10.00 AM, but, till now no body has turned up for repair. No name of the authorised service centre has been mentioned instead of which they have mentioned two telephone nos.[protected] & 2553009. request to arrange replace/rectify immediately without any further loss of time. regards.
s.v.r.charyulu, mobile no. [protected].

we have entered into a service contract no. AG/96B 13734151 with m/s eureka forbes ltd., visakhapatnam, for water purifier (reviva) unit no. 2083221, valid up to 27.12.2008. we have logged a service call no. [protected], with their service center on 27.10.2008 at 10.00 AM, but, till now no body has turned up for repair. No name of the authorised service centre has been mentioned instead of which they have mentioned two telephone nos.[protected] & 2553009. request to arrange replace/rectify immediately without any further loss of time. regards.
s.v.r.charyulu, mobile no. [protected].

FOR AMC
MOBIL NO.[protected]

My filter is not working for last one month inspite of annual contract givan no body is comming to attend. very shame on the part of company

my adress C-103 Chawla plaza sectoe n0-11 C.B.D Belapur Navi Mumbai. phone [protected] and [protected] land line 27576699

We have devloped a sales & service management software,
which we have implemented for Eureka forbes franchises.we
just want a little time from you to show the demo.



Akhilesh yadav
[protected]
BDM Candour technologies

Eureka Forbes Pvt. Ltd. — They are not Giving Proper Service, Machine is not working Properly

I have bought RO Water Purifier of Eureka Forbes Ltd. Now they are not giving service properly. we are calling in customer care and lodging complaints so many times. but they are not giving proper solution. Plz Take action against this.

I have purchased a Classic Aquqguard on 23.08.06. for my domestic use.In response to your offer for yearly maintenance contract after six month o[censored]se, I paid Rs.840.00 to your authorised franchisee for the purpose. After the expiry of one year of contract he demanded for the renewal of the contract and accordingly I paid Rs.800.00 ( as asked by them). Inspite of which when they failed to attend my complaint, I contacted your local Manager. Who in turn informed me that the authorisation of the said franchisee has been discontinued and Ureka Forbes does not have any liability for refund .If I am interested I may have to go for a new contract with a new franchisee, alternatively I may get service on actual payment besis. This is not acceptable and shall compel me to go to consumar forum.
The defaulter franchisee is M/S. Allied Agencies, SILCHAR, Assam.
My address: College Road (North), SILCHAR-788 004. Mobile:[protected].

Eureka Forbes — Attitude of Management

I have purchased one water filter from Eureka forbes company...After 7 months my machine has started to give problem...i rang up so many times at service centre & head office. But they have only one answer NOT AVAILIBILITY OF SPARES. I called up to their managment & spoke to him about my complaint. Immediately they had replaced spares in my machine. I do not understand why should i go to higher authority & then only problem is considered. If management insiste me that everyone has to do compalint to them, then i can help them out. I do have very big contact in construction division. All the localite persons have called me, but they were not able to short out my problem due to scarcity of spares. Management of this company is totally disappointed me.
Managment please resolve issues of customers & your employees then only you can survive.
Thank you,
Rajeev Sharma from Ahmedabad

EUREKA FORBES /Gold Nova water purifier — damaged product installed

Gold Nova water purifier installed on 30/05/2009 with defective top cover.It was purchased from company
representative Mr s.Jadhav under order No.[protected].I have complaint under request No.[protected]
on 01/06/2009.for replacement of defective part.Still it was not replaced by co.

architect — Power cut

Dear Sir,

On 23-6-09 and 24-6-09 there was a power cut of the tune of 6-7 Hrs, in and around the AzadApartment, Sri Aurobindo Marg, ( ADHICHINI AREA).
There is no response from your help line service numbers[protected] & 39999808
Now I would like to know that:
As a service provider is it not your duty to inform the customer about the power cut in advance.
Why the consumers feels help less and cheated
Why not your Organisation( BSES) advertise in the news papers regarding the schedule of power cut( area wise) along with the contact person and telephone during such situations.
A responsive attitude is needed from your side. We are the sufferers and want the immidiate attention on the above matter.

architect — violation of building Bye law

Dear sir,
I have come across a building about half a kilometer from BDA office at seshadripuram first mail road, diagonally opposite to commercial tax office and opposite to Bhimas restaurant . The plot is a corner plot . To my surprise this building does not have any set back and is abutting the road. Request you for suiltable action

regards
santosh

I have same problem. I have noticed and experianced that the water purier sytem comes in market of nos of company is totally a basket.No any person have satisfied. The service of water purifier is very- very poor.

architect — removal of pig to prevent virus of swine flu

dear sir
I am resident of G-79, LIBERTY COLONY, SARVODAY NAGAR, NEAR RLB SCHOOL.THERE IS OPEN PLOT IN FRONT OF MY HOUSE. THIS PLOT IS OPEN PLOT IS A RESIDENCE OF PIG.THESE ARE HELPING ELEMENTS IN SPREADING SWINE FLU VIRUS.

SO, YOU ARE REQUESTED TO SEND ANIMAL CATCHER TEAM TO REMOVE THEM.

THANKING YOU

Eureka forbes Water Purifier — instrument not working properly

Whenver i am calling on cust. helpline numbr i.e [protected] and comp. no i 81716029 mr. Sachin is not attending me properly moreover it had been more than one week since the complaint had been told but nobody had been to my door so far to prepare the instrument. please attend to my complaint immediately since i stay in chandni chowk i need to srve my family with neet and prurified water.thank you.

EUREKA FORBES/TOTAL NOVA — NOT PROPER WORKING

eurka total nova Complaints - not propre working
View all eurka total nova complaints
eurka total nova
Posted:[protected] by Virender Kumar Send email


not propre working
dear sir, Eureka Forbes India Ltd Complaints - Water purifier is not working
View all Eureka Forbes India Ltd complaints
Eureka Forbes India Ltd



Water purifier is not working
Water purifier is not working properly. Complaint has been raised 05 days back (19/aug/2009). COMPLAINT NO[protected] Till date (17/August/2009), no action is taken on the complaint.
pl find.it
virender kuma
m-[protected]
HOUSE NO- WZ- 283 / 368, VISHNU GARDEN EXTN-1, MADDI WALI GALI, ST.NO-11
NEW DELHI-110018

Eureka Forbes pump model water purifier — no service in spite of AMC

Dear Sir/Maam,

Eureka Forbes has signed an Annual Maintenance Contract (service contract) invoice /receipt no 15866881dt.1.10.08.. As a part of the contract, the carbon in the water purifier has to be replaced once in 6 months. The service department didn't bother to do that even after repeated reminders. The worst part is our water purifier is not working for the past three months. When we placed our complaint with the Perambalur office we were asked to call the Trichy office. They promise to send someone the next day and their commitment ends with it. Repeated complaints were made but of no use. When we demanded for the mobile number of a higher authority they gave the no of Mr.Siva kumar ([protected]) who is the Franchisee Dev. Officer. He attended our phone the first time and when we complained to him he promised that the matter will be taken care of, but nothing happened. From the next time onwards he never picks his phone at whatever time we call.

Our contract expires on 30/09/09. So please do the needful to get the water purifier rectified atleast before our contract expires.

thank you

sincerely
K.Anbazhagan

This company Eureka Forbes is creating too much trouble to me . I purchased the RO in approxamately Rs 15, 000/- in July 2009. I have a small family Me, My wife & baby daughter. We use the RO with utmost caution. Two times I complained earlier about it's malfunction. Now again it stopped working again yesterday evening.Now should I leave my Job & do these things on regular basis, Kindly suggest me some way to punish the company severely. The take all cost including service charges, their ad cost, matainence cost & thier profit margin. Go on roads for their products. But after putting money into the product who cares. I am not going to spare this company anyhow I swear.

we are the user of eurika forbes water filter last 6 years.from this march water filter not properly working.your executive mr.amjad said us to replace some parts of water filter .as suggested by him we give him rs.2050/- on 16.7.09., but till today water filter is notworking. we have logde complaint 5-6 times on tel.no.2302080.till today there is not any type of response.

Surf 549 — activate plan surf 549

I manoj niranjan would like to switch over to plan surf 549
my tele. no.[protected] account no.11490002
please do the needful

thanks

architect — for activation of the plan surf 549

I, manoj niranjan would like to switch over to surf 549 plan (for unlimited downloading)
my tele. no[protected] and my account no. 1149002.

please do the needfull

thanks,

Dear sir,
Total RO was installed on 22 Sep 2009 at the following address, but not working satisfactory such as (a) Machine was running but no pure water was stored (b) Very loud sound from pump.
One of your representative(Mr Ranjit Jha)from your service centre Lazpatnagar(GZB)tele No [protected] visited and suggested that your pump has to be replaced but tll date no action done again I have lodged complaint with GZB service centre regd no 113 on 13 Nov 09, kindly look into and action may be taken immediately.Thanks for immediate action please.

DEEPAWALI PRASAD
A 121 Manakdeep Apt
G3
Shalimargarden Extn II
Sahibabad(Ghaziabad)UP
Contact No [protected], [protected]

Service Quality of Eureka Forbes Water purifiers is horrible (specifically in Chennai). Every Time Technicians comes and they are inexperienced in handling the equipment. Ultimately they damage some item and can't refit properly. Now I am suffering after my machine attended by a technician (as a part of AMC) who has damaged the same. I am daily chasing their call centre, but of no use. I am really sick of their service quality and most immatured customer care staff who answers rudely

architect — customer ID

am Ms.shailesh Kumar Prajapati HDFC Debit card holder. I dind resive Costmer ID for Net banking. Please regenerate my HDFC Costmer ID and send it to my e-mail add [protected]@hotmail.com my inl corrent Account No: [protected]

WE purchased "Infinity" water purifier on 12th jan. 2010. Within one week it stopped working. We had been trying desparetly to get the instrument replaced but everyone has an indifferent attitude. They just believe in selling their machines and the attitude immediately changes once you have made the final payments.

It seems, we have done a big blunder purchasing the Eureka Forbes machine.

Kind Attn: Eureka Forbes grievance team,

Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….

Kindly note that on Dtd: 02.02.09 we have purchased the subject product. Further pls also note that on Dtd: 22.02.10 we have found in the machine out coming water was coming drop by drop instead of coming as in flow generally it should be, and also the water is not coming out of the blue piping. So therefore we have called to help line and on the same day the service person came and he has advised that the “Membrane” is not working and have to change which will cost 2345/- as well there is another part which we are not aware of will cost 180/-.

According to him we will only able to understand to get it fix the machine we will need to spend approx 2600/-rs. But we refused to spend the 2600/-rs on same and sent the service person back to giving him written feedback.

We would kindly request you to pls do the needful as we will not going to spend any single penny for repairing on 1yr old reputed brand product. Also I would kindly ask you to pls clarify why yr sales person do not give us detailed info when they sold the product {pros or cons}. I was not aware that we are getting a warranty of 12/15 mnth or etc on nothing. Don’t you think it is really impossible deal when some one spent 10000/- and in one yr the maintenance cost will be 2600/-rs. This is really not justified.

We kindly req you to pls get it our machine fixed as we are not going to spend a single rupee on same.

Thanks for yr acceptance in advance.

Sumeet Talwar,

Kind Attn: Eureka Forbes grievance team,

Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….

Further on below complaint submitted to “Eureka Forbes” complaint forum would like to update as follows….Dtd 24.02.10
Yesterday I had talked to yr “Eureka Forbes” Call center helpline and after brief discussion with an executive he has given me the Number of Chief service executive Ms. Shabana {Phone# 237197}. However I have talked to her earlier morning and discussed my entire problem having with my product to her, further I am again confused that she was giving me another concerning person address/phone# to re discuss my problem with him. But I am really not interested to take the concerning person address/number and refused to again explaining my problem and ultimately she had written my address.

Although I am here explaining my problem over over over and over again one to another person and I really don’t know how and when it will be end.

Also I am working person and I cannot take or investing my time over and over again to call yr concerning one to another departments.

I will again kindly request you to pls do the needful to fix my product as I do not want to go further on same.

Thanks,
Sumeet Talwar,

Dtd: 23.02.10
Kindly note that on Dtd: 02.02.09 we have purchased the subject product. Further pls also note that on Dtd: 22.02.10 we have found in the machine out coming water was coming drop by drop instead of coming as in flow generally it should be, and also the water is not coming out of the blue piping. So therefore we have called to help line and on the same day the service person came and he has advised that the “Membrane” is not working and have to change which will cost 2345/- as well there is another part which we are not aware of will cost 180/-.

According to him we will only able to understand to get it fix the machine we will need to spend approx 2600/-rs. But we refused to spend the 2600/-rs on same and sent the service person back to giving him written feedback.

We would kindly request you to pls do the needful as we will not going to spend any single penny for repairing on 1yr old reputed brand product. Also I would kindly ask you to pls clarify why yr sales person do not give us detailed info when they sold the product {pros or cons}. I was not aware that we are getting a warranty of 12/15 mnth or etc on nothing. Don’t you think it is really impossible deal when some one spent 10000/- and in one yr the maintenance cost will be 2600/-rs. This is really not justified.

We kindly req you to pls get it our machine fixed as we are not going to spend a single rupee on same.

Thanks for yr acceptance in advance.

Kind Attn: Eureka Forbes grievance team,

Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….

Going forward with below complaint would like to update you as follows.. Dtd: 24.02.10 Approx Time 15.00hrs, , , ,

Your executive/SERVICE person has come to visit and go thoroughly with the machine and replied that there is nothing wrong with “Membrane” and only fault is with filter candles??????????? Strange one more new story!!! So in that new case we will have to spend only 500/-rs and machine will start working again but we refused and send him back because of the following facts and we kindly ask you clarify the same…..

1. Why did the earlier service person said that “Membrane” is not working”?????????
2. Why did the person came today and said that nothing is wrong with “Membrane” and only change the filter candles”
3. Don’t you think there is huge gap an amount of 2645/-rs and 500/-rs,
4. Don’t you think that either the earlier vist person is not technical enough or the one visit today??? Who we will trust?
5. IN SIMPLE WORDS WE ARE GETTING HARRASED AND CHEATED.

With above 1-5 points how one cannot lose his trust since there are contradictorily replies form “Eureka Forbes” service team.

Also now the question is what one can do in this confusing situation as day today the statements are changing.

As on this moment we will receive no reply from yr side and this is my 3 consecutive reply in 24hrs.

Pls replies on same to avoid me go further to take any action on same.

Sir this is not my job to writing you over and over again and calling your help lines over and over again and at the end I will leave nothing but broken one yrs old machine.

Thanks,
Sumeet Talwar,

Eureka Forbes — no service in spite of service contract

dear sir/madam
we own an aqua guard water purifier model i-nova for which we paid for a service contract of 3 years to the company, we paid Rs.2850/- for the contract. its been 2 years since no one has attended us even once. when we call them we get assurances that the technician will come soon but doesn't. it has been 5 days since we have complained in their company and yet no one has attended to our complaint. we are having alot of problems due to unhygienic water. kindly look into the matter at the earliest and oblige.


yours truly,

Farida Amreliwala

I am eureka forbes customer for the past 12 years. For an urgent purpose, I purchased FORBES easy clean vacuum cleaner, two days ( 03.04.2010) back from Ratna Firm house, Trichy. The fittings provided with the model is not suiting and so i couldn't use the product.I am totally dissatisfied with this model. So Today i went to the shop where i purchased to inquire about the same and exchange the product. But they are saying as we used it they cant exchange. But in your site it is mentioned that if we are not satisfied with the product we can change it in a week time after purchase. suggest me a way to get another model or money return.

I purchase total gold nova water purifier from Eureka Forbes in 2008. First of all I ran from pillar to post to get the free services provided by the co on the product. Thereafter in 2009 I get into AMC with the co on the condition that they will provide the full satisfactory service to me. I lodged for the sevice on 28-Mar 2010 & was given[protected] as the complaint nio & assured that the technician will visit in next 24 hours.I waited till 3rd April 2010 & after called up at their Euro Helpline No[protected] I was given another newe complaint number 57674814 on the same day. Its 6th April & no action has been taken. Can somebody help me ?

Eureka water purifier RO Model — No Service support

Dear Sir,

I have bought Erueka Forbes water purifier in the month of January 2010 and got installed on Feb12 2010 Next day itself i noticed overflowing problem and they said swith off and till now now one has turned up or enquired about that too then on last friday it stopped working ans again i called service people they said they will on saturday but no one has turned up

Now we dont have water and we r struggling to get water for drinking
Pls do the needful

Thanking You
Surendra

Eureka Forbes — no service in spite of amc

do not buy anything from eureka forbes.they sweet talk before buying the product. worst after sales service.had bought a gold nova purifier from them 2 years back, which was supposed to their best product.
the new product had a faulty main switch which the company dillydallied for over a month. then i was told since the product is new, spares are not available. i was also blamed by the company of not handling the switch properly whereas their own service people used to really manhandle the switch at every visit and TEACH me how to press the switch with LITTLE MORE FORCE.i put my foot down and demanded a refund at which the company finally agreed to replace it after a lot of quarelling. i got the amc done last year. but these guys just done turn up without reminding them. (they are supposed to do it twice a year). now the product is under amc yet no response to complaint made since 22-05-10. complaint no[protected] made on 22nd may. repeated on 31 may,2nd june, 5th june, 8th june and 9th june. i even complained to the service manager yesterday and was promised same day service. nothing yet. in the middle of all this i even got a call saying that someone would come for servicing and since the amc would expire in a few days time and i should also renew the same at the same time. no other outside person can service the product because it is a complex product. so i am stuck with this product and have to shell out 1400 per year as blackmail in the form of amc. STAY AWAY FROM EUREKA.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Eureka Forbes/Reviva — machine stopped working after one month of purchase, after three days of complaint the machine is yet to be repaired

To whomsoever it may concern.

I purchased a "Eureka Forbes Reviva" on or about 12th of June, 2010 which suddenly stopped working on 19th of July, 2010. I registered a complaint on the very next day, i.e., 20th of July, 2010 on your phone no. 39883333 when Complaint No.83236227 was assigned to me. I was assured that my complaint would be attended to within the next 24 hours. I had made a specific request that the technician should not visit my place between 12.30 pm and 4.00 pm on 20th of July, 2010 and in any case he should call me on my mobile no. [protected] before visiting. However, it seems highly incompetent people have been employed to answer calls who can't even take instructions in simple language. Contrary to my specific request a technician allegedly visited my house around 3.00 pm without calling me on my mobile. I called up again around 7.00 pm inthe evening when I was assured that my complaint would be treated as an urgent one and someone would visit shortly. Again none turned up, nor did anyone have the basic decency to call me.

Today in the morning again I called up on 39883333 when I was assured that my problem would be solved during the day. During the day a technician Mr. Anil Kumar visited my place and after examining the machine told me that something was wrong with the adapter and it required to be changed. I was, however, told that adapter was not readily available in the stores and it may take a couple of days for the same to be available. I was further told that I would shortly receive a call from the office in this regard. since it relates to something as basic as drinking water, I was constrained to call up on 39883333 when I was given the phone no.30674953 and asked to speak to one Ms. Leena, Customer Relations Representative who would redress my grievances. I called up 30674953 and spoke to the said Ms. Leena when again I was assured that someone would soon attend to my complaint and it would be rectified today itself. She also promised to call me on my mobile shortly. I am yet to receive any phone call in this regard.

I regret to say that I am highly disillusioned and dissatisfied by the poor quality of your after sale service. Had it been the case of purchase of a new product your executives would have showed exceptional promptness since it involves receipt of money. I have certain basis to say this. When I had approached Eureka Forbes for purchase of the new machine your executives visited my place within a couple of hours and took the cheque from me after promising to have the machine installed positively on the next day. But on the next day your executives expressed inability to have the machine installed due to non issuance of machine and non availability of plumber for installation. It was only after a lot of commotion and haggling that the device was finally installed. However, I wish to place on record that till date I have not received the invoice/receipt for the purchase despite repeated requests from my side which again indicates that your people are not interested in anything beyond receiving money.

Now I am at the mercy of Eureka Forbes since I have committed the mistake of buying its product and cannot do anything but wait till the time when the adapter would be available and my machine would be rectified. If this is the state of affairs in the National Capital one can well imagie the plight of your customers in smaller places. I am constrained to say that I would never suggest anyone to buy your products. Rather I would discourage people I know from buying your products.

A (actually one amongst many) highly dissatisfied customer at the mercy of Eureka forbes

Rajeev M. Roy
340, Mandakini Enclave,
Alaknanda,
New Delhi- 110019
Mobile- [protected]

dear sir
i have service contract to you as [protected]@yahoo.com 25/03/2008 to 24/03/2011
but no service provide from your ahmedabad offices till today
last i have complains to help line no 39 88 33 33 and book comp
and give no 59175315 as on 20/08/2009 but service not provide
and i call to help line and miss beahiver to me and say all office closed at 5pm
and not provide tele no or any informatin to meyour att name is minal
and i call to my service area offiver mr nilesh patel but at 5pm tele recd security man say office closed
replay to me
pl do the need full
minaxi shah
my email add [protected]@yahoo.com
my service cont no [protected]

dear sir,
my name is mueksh shukla, presently living in Nazira, Sivsagar, Assam. i bought a crystal model of a water purifier from a dealer named "sargam electronics on 01.012010. i was given a sr. no. 8005740. due to some reasons, both valves have been damaged. i went to dealer to repair it and he told the service agent of that area but he is telling that the valves are unavailable in the market. now tell me what should i do because we are facing a lot of difficulties regarding this. i have also phoned to [protected]/34/35, but there is no reply from there. so please help me.

mukesh shukla, B-21, ONGC Colony, Nazira, Sivsagar, Assam - 785685

Dear Sir

I am Seema Tripathi, residing at Shalimar Garden Extn-1, Shaibabad, Ghaziabad.
I purchased RO, model turbo from eureka forbes last year. Within one year the motor started leaking. I kept calling the customer care but the guys came to check after my warranty got over. I was sold an AMC & after that the the guys stopped taking our calls. I lodged a complaint everywhere including ghaziabad head branch, customer care & i was assured a call back which never happened. After a lot of calls & followup the guy came to the the RO & told me that the internal body has completely damaged & most of the parts are not functioning, hence i should dispose it & buy another model. I fail to understand the quality used by eureka forbes as how can a RO completely damage within 1.5yrs. I feel one should buy a local water purifier rather than going for eureka forbes as even local motor doesn't start leaking within a year & local RO also works for atleast 5yrs. I would request the senior management to look into the quality checks as we consumers are fooled bigtime by your company. Since last three months i am buyin water from outside as there's no one to attend my problem.

eureka water filter — not working

Dear sir,

I have a water filter sincelast 5/6 years,
& also given AMC for proper repair & maintain
still I facing for problem for repair,

Last month its needs for repair, I call to your represantative
Mr. saroj kanta of pandara area ,but till date he could not visit
my place & now not responce to my phone.

therefore I request u to kindly looked into the matter
and do the needful.

regards
Mahesh

I am working as an Administration Manger in Escon Elevators Pvt. Ltd. Mumbai.

I too had many bitter experience with Eureka Forbes.

After sales service is very hope less. When ever we are giving the complaint the customer care (No.[protected] they use to say that it will be repaired today or with in 24 hours. My latest complaint No. is 85259938 dated 02 /08/2011. I have made number of calls, always they use to tell it will be repaired today. Similar incident has happened with me many times.

we have five machines which is under annual contract with V.D Enterprises, Navi mumbai . I have spoken to them also they also telling to give complaint in the costumer care. When we are approaching costumer care this the condition. they accept the complaint and will not come. Now we are planning to change entire machines.

In this juncture I request you all do not buy this sick baby.

Eureka Forbes- Infinity water purifier — repairing not done since 1 month

My water purifier is in warranty period, purchased before 5-6 months. i made complaint to service center before 1 month. they sent their person, had checked & advised to change PCB (power control board). he commited to replace it on next day. i oftenly called but not done yet. i have 2 yrs baby & need purifired water. therefore i have to disturbed to my neighbours to get daily water from them and getting mentally harrasement.

kindly do the needful

Mr. Jayantilal D. Patil
[protected] / [protected]

I have purchased RO+UV water purifier jsut 4 weeks (November 2011) before. Now that product is not working.
My complaint number is[protected].

I had lodged complaint for my water purifier on 3/1/2012 (complaint no[protected] Again, when there was no response, I had again lodged complaint on 11/1/2012 ( complaint no.[protected].There was no response, so again I have to lodge third complaint on 13/1/2012( no.65914964.)
I am customer for last 10 years but there were no such complaint in the past.The services have deteriorated in past one year.They are prompt in renewing contract but service after that is very bad.
Management must take action so customer are retained or will have to look for some other companies.

My worst expereince with Aquaguard. I am from JP Nagar Bangalore.

I purchased a Aqaguard SENSA water purifier last month February 1 st week. I have not received the invoice for it for more than a month now. I have lodged a complaint to send me the invoice. Till now no response. I have spoken to the Team leader BASAVARAJ (Bangalore) 5 or 6 times. Alsao 3 time to the customer care.

Very prompt in getting the cheque but never acknowledge by receipt.

My complaint number is 86519271

Dear Sir/ Madam

Very bad team with eureka forbes... one your team leader in Hyderabad Mr. Rajender (Contact number - +91 - [protected]) came to my home to show free demo. I have told him i am not interested but he insisted me to have a free demo even i have expressed my disinterest twice. On one sunday he came and i have a free demo. After completing demo i have told not interested and not required. He tried to convince me and told now you are having a great offer like life long free service etc... and he convinced me but i told him that ill have a word with my wife and will pay tomorrow. Then he told you pay Rs.1000/- today as there is limited offer and if you want you can take and if you not interested he told that he will be paying money back next day and then i have paid him Rs.1000/- on 22-Apr-2012. After a day i.e. on 23-Ap-2012 i have told him that i am not interested and ask him to pay back my money which i have given him as advance. But from that time he is not attending my calls and once he attended and told that as i have not taken the product he is telling that i have to beg him for my money for some time and when he will have time he will come and give. 1st i thought to convince my wife and to buy after a week or a two weeks. But because of this type of employee even i have decided not to buy product from such a bad company who is recruiting employees like Mr. Rajender.

This is not about Rs.1000/- the person and the way of his talking and his behavior. Yes off course even Rs.1000/- is also not a small amount. It may be small about to your company but you might have lost one simple valuable customer.

Request public not to pay any amount till you receive product and don't pay advance amount and trust the persons who say that if produce is not required will repay money back.

I`ve placed service request on 1st May to repair my Aquaguard RO+UV water purifier via customer care(Req:3940509) but couldn`t get any response. Mean while I also raised another request for the same on 4th May through eurekaforbes online service url(Req No#cc0753ac0306) Unfortunately till now nobody contacted me . Can you expedite your service?

I have recently shifted to Mumbai and had approached customer care for re-installation of my Aquaguard. I had lodged my request on 03 Sep and my complaint number is 87594912. Today, 11 days have crossed but nobody came for re-installation of my aquaguard. I have approached customer care and concern dealer en-number of times. I feel you people are just not bothered about customers

Dear Sir,
A Eurekaforbes make RO DUO Waterpurifier model DUO was installed in my residence in september2011. Its backplate with hooks broke automatically in April2012 due to MFG and design drawbacks. A complaint was made to local service centre and supplying agency. They have made several visits and during discussion they have told that such problems with other consumers also but they are unable to replace the broken system as it is not available in there local stores at Lucknow. They are saying that material will be made available from Banglore unit . More than six months have passed but no positive appears to have been taken at the proper end. It also appears very uncertain whether it will replaced or not. This is highly regretting.
Kindly look into the matter and insure its replacement at the earliest possible to avoid further inconvenience.
Earlier we were using Aquaguard classic model which was almost new and giving satisfactory service. Mr. Vijay Kumar Verma local sales agent made several visits and conformed that after installation of new model free AMC service will provided by the company for further 5 years. Now local sales and service authorities are saying that there had been never such scheme from the company. They have been pressing hard for new A.M.C. which has been done now.
Requested for necessary action against the sales man giving wrong information and befooling the consumer.
Thanking you.
Yours faithfully
Dadanji Pandey
A 112A South city, Lucknow
Customer code [protected], Receipt no.[protected]

Oh god ... hats off to aquaguard servicing team... it a bleady service people .. how many time I have called them but no one shows up . How a branded company perform like this . Even I have taken 3 year extended service but now facing the difficulty
No customer care no are working .. i tried callling many no but no responce

Very poor level of service from eureka forbes aquaguard.
No customer no is working . Registered service complaint but no one showed up for service.
If such were the condition i would have never opted for aquaguard .long waiting even though i had extend service .
What the CEO is doing is this the way to manage the company .. These people only aim for the money only and not customer satisfaction.
[protected]

replacement of water purifier

I had purchased water purifier AQUAGUARD MAGNA HD RO+UV 3 days back .It is not working.So want to replace the product you can contact at ph no.[protected]. CUSTOMER ID: [protected]

I have 2 year warrantly cards (total 4), but service officer is not providing service after 2 service(1 year). They are forcing to take AMC.
During Selling, company manager Mr Rajendra Mishra has agree and gave 4 service coupons with his signature.

I feel this is purely cheating.

I can not find any link on webpage (http://www.eureka-forbes.com) to register complain.

Hello

Severe action is taken..Now they would service your stuff..

juist call them and tell them.


Thanks


Keshav
Consumer Complaints Forum

We purchased Aqua Guard Revivia RO water filter in Nov 13. The sales person did water testing and suggested the model after testing water. But this stopped working in Apr and we launched a complaint on 9 April 14. The person visited and said that cylinder is damaged and it will cost 2300 to get it repaired. Until then we did not received any service call as there are free service in one year of purchase. when we asked that it has guarantee of 1 year then why do we have to pay the service engineer said that the part is not in warantee and machine got damaged because of the quality of water. My concern is if the sales person is visiting and suggesting the model ather testing the water then how does the machine is damaged. Are their sales persons upselling by suggesting costlier models when we were going to buy the cheaper model

Now I want my whole money refund.

I have bought Eureka Forbes water filter AG ENHANCE RO+ UV WP system (NEW) carrying item code GWPDENRUV10000 for Rs 15990 on 27.02.2014 vide Invoice no [protected] Dated 27.02.2014. My customer ID is 10967397. Within a period of 4 months from date of purchase, I have registered complaint on not less than 6 occasions on account of non functioning of the system. Every time the Engineer used to attend after 3 to 4 days from the date of registration of complaint and resolve the matter. This is causing lots of inconvenience for me and also mental disturbance. I don't no the reason for malfunctioning of the system though system is a new one. The engineer's who attended the complaint are also not in position t inform us the exact problems. Also while purchasing the new Eureka water filter I have surrendered the earlier Eureka water filter with Model INOVA for which I was told that the company would buy back and send me the cheque. So far I have not received the cheque also. Also I was told that the AMC taken for the earlier water purifier for the period from 16.09.2013 to 15.09.2014 would be refunded to me on prorate basis. The has also so far not refunded. Therefore I request you to immediately act on my complaint and effect the following one:
1. To refund the buy back amount for having surrendered the earlier model of water purifier.
2. To refund pro rata AMA charges
3. To provide a new water purifier system of the same model as the new system installed goes out of order quite frequently and I am not satisfied with present system.
In case of your not acting on my complaint within 7 days I will be constrained to take up the matter in consumer forum which I am confident that you would not provide scope for the same. Awaiting your immediate action.
K R P Sarathy
F 26 Golden Jubilee Apts
Ashoka Pillar Salai
K K Nagar, Chennai 78
Landline : 24717589
Cell : [protected]

Similar problem with me. The aquagard classic water purifier became out of order in the month of january, 2010.The same was repaired by the authorised service center of Silchar, Assam by replcing the PCB at the cost of Rs.1200/-.The same PCB became defunt on 02-07-10 and the purifier was deposited to the service centere on 03-07-10 and they commitrd that this will be repaired by replacing the PCB within a week . But unfotunately the same is not repaired till 23-07-10 inspite of my several ( at least six times )reminders. Can u help me in this regard.

P. K das, RLY QR. no 230 (B), Tarapur, SILCHAR, Phone- [protected]

filters infected by fungus and no service provided.
very bad experience the shopkeeper has stopped entertaining me and gives me the nubers of some service agent.

bad bargain

i want to kill the advertisers


joseph, nagpur

i planned for a 1000 units of aquasure for my concern, but luckily after reading all these posts, i wud like to stop it. Thanks all for ur complaints.

Exactly! they have the worst consumer service facility... Even my problem is unsolved that too after complaining so many times over 2-3 months.., , i regret buying their product as thier loyalty really sucks..

Sir,
I take AMC for two yearsfrom Mar 2007to Mar 2009. Four Candles and four carbon were required to be provided. Out of which, one candle and one carbon is still due. Last time these were changed in Mar 2008. So, it was due to be changed in Sep 2008. I contacted at Phone No[protected] so many time. One time, Mr Yashwant came and told that nothing is due and took signature of my wife forcefully. I contacted with Ms Renu at the above telephone. She assured that one candle and one carbon is due. She also assured that work will be done in 2-3 days. More than 2 weeks have lapsed, nothing has resulted in spite of so many complaints. Please help and take action acgainst the defaulter immediatedly.

Eureka forbes Water Purifier — Service after Sales

Sir,
We have purchased one water-purifier and signed an annual maintenance contract of 2 years for maintaining this product. The contract was signed on 10.11.2007 and valid upto 09.11.2009 .Invoice number of contract receipt number is 663 . This contract was signed with the Eureka-fobes's frenchisee M/s- CARE Enterprised, Chandmari Chowk, Motihari, W.champaran for Rs. 1690. But till date service of my water-purifier has not been done and my purifier is non-functional since may-2008. We have contacted the said frenchisee for several times on their contact number +91-[protected], but in vain. Now we are forced to drink boiled water since may-2008. This product was supposed to maintained at interval of every Six(6) months. So I request you to maintain my system as per contract and bring my system from non-functional to functional condition. My system was supposed to have one charcoal changing in May, which has not been done, so please extend my contract for another Six(6) months. We have talked to Muzzafarpur, b ut it has of no use. So please help us to bell out of this agony.

Noticed many complains against Aquaguard, not sure how much this site is useful.

no response from the service station in JUHU, MUMBAI inspite of calling several times for annual maintenance contract.my request no is 82073986.PLEASE HELP!!