Eureka Forbes Complaints & Reviews

Eureka Forbes — AMC NOT HONOURED FOR AQUAGUARD

We have taken an AMC for two auaguards installed at our residence located at 20, III MAIN, I CROSS, NTI LAYOUT, NAGASHETTIHALLY, RMV II STAGE, BANGALORE - 560 094 for the peiod April 23, 2008 to April 22, 2009. NOT EVEN ONCE THEY HAVE COME AND SERVICES TILL DATE. REPEATED FOLLOW UP HAVE BEEN IN VAIN.

Details:authorized dealer who has issued the receipt. Beavers Enterprises, 28, Krishnappa Layout, OFF CIL Block 'A', Ist A Main Road, RMV II Stage, Bangalore - 560 094

Contract Receipt No. 15374524

to, chairman eureka forbes.
respected sir i have got installed a machine by your compant s representative (Ramji sharma) in oct 2007. there after in month of augest -sep 2008, same worker(Ramji sharma)with Kushwaha came and asked me to change the carbon and filter and other things. i asked him to change it . after few days my machine sotopped the purifying water and it stated put off suddenly. i called to that person but he didnot respond and second person came to me and ask me to give some bribe. he did some work in machine and told me that the corbon and filter are duplicate and the person who has installed it, has done cheating with you . then he offered me to do it again on marginal rates, but this time i said this second one no. and i lodge a complaint in eureka forbes installer . MR maurya came and told the same thingh that all carbon and filter are duplicate .now i am facing this problem from last one month and no body is responding . later on i came to know that workers of compony are installing mavhines without giving bills, in my neighbourhood some people have got installed machines in this manner. and people like me who takes water purifyers on bill they face such kind of problem. so please do somethingh and stop this bad services of your compony. and please take some disciplinary actions against your workers who projecting bad image in front of customers.
thanks for your anticipation.
ajay kumar, Defence Offiecer
machine - aquaguard water purifier(claasisc E boiling)

We have taken an AMC for auaguard installed at our residence located at G 218 ASHIRWAD PARK CITY LIGHT SURAT 395007 for the peiod 21/02/08 TO 20/02/2010. NOT EVEN ONCE THEY HAVE COME AND SERVICES TILL DATE. REPEATED FOLLOW UP HAVE BEEN IN VAIN.THEY DO NOT CHANGE OUR CARBON AND CANDLE TOO.

Dear Mr. Ajay Kumar---
My sympathies with you. You are a victim of Eurka Forbes's cheating. From your comment it appears that you machine is beyond warranty period, secondly you have not entered in to an Annual Maintenance Contract. But I can say here you are very lucky because Eureka Forbes never honour guarantee terms nor they honour legal contact of 'Annual Maintenence Contract'. SO YOU HAVE SAVED LARGE AMOUNT IN AMC. Even if you approach consumer court the case might go against you because Eureka Forbes are expert in evading the obligations. You water prifier is junk now, as it is it was junk the day you purchased it.

the entire site and company service is pathetic and lousy .No one pick up the call in mumbai office . write feedback on website no one follows up .local service i think is is in shambles . a new water purifier cannot be installed. What will happen if it breakdown ? . I think i have take a wrong decision taking the purifier. i think we need to to file a complaint for poor service, wrong commitments, and wrong punchline as friends for service it will be good if it becomes enemies of good service . It is very sorry to see a good company which took pride in there sale and service setup has grown in unmanageable unresponsive entity. There should be a law which is quick and complaints can be filed online. These companies even do not respect consumer forums because they now very few people will have time to actually register and follow up complaint.

I want to complain that I purchased Euroclean ace vaccum cleaner in the deepawali scheme from Eureka Forbes.

The scheme stated that we would recieve a persian carpet from them but till now we have not recieved the carpet also we have complained many time in the service centre.

Every time they tell that you will recieve the carpet within two three days. But we have not recieved the carpet till now.

The last time we complained was on 19/02/2009 at 2:15pm the call was attended by Miss Shweta. She miss behaved while taking to me.

We want you to take some action against this miss behaviour done to us and also please check that they provide us with the carpet which was to be given with the vaccume cleaner.

Hoping for favourable response

Thanking You

i had purchase Aqua Gaurd from ur company in 2007 at nagpur .Actully now my aqua gaurd is not working, and m d owner of a hotel, tats y i need aqua gaurd much more than anybody else. ur company is not responding over my complaint.
kindlly accept my complaint and give some responce to me as early as possible.
my mb no is [protected].



Date Regards,

12-07-09 sumeet mate

i had purchase Aqua Gaurd from ur company in 2007 at nagpur .Actully now my aqua gaurd is not working, and m d owner of a hotel, tats y i need aqua gaurd much more than anybody else. ur company is not responding over my complaint.
kindlly accept my complaint and give some responce to me as early as possible.
my mb no is [protected].



Date Regards,

12-07-09 sumeet mate

i had purchase Aqua Gaurd from ur company in 2007 at nagpur .Actully now my aqua gaurd is not working, and m d owner of a hotel, tats y i need aqua gaurd much more than anybody else. ur company is not responding over my complaint.
kindlly accept my complaint and give some responce to me as early as possible.
my mb no is [protected].



Date Regards,

12-07-09 sumeet mate

Respected sir,
we are one of MARUTI AUTHORISED SERVCIE STATION AT KARAIKUDI.We have wet &dry type vaccum cleaner. we have given the vaccum cleaner to your Madurai office ( EUREKA FORBES LTD., PLOT NO 300 K.K.NAGAR MADURAI -625 020 PH:0452-
2587728, 258216, 2587654, 3048073) for service dtd on, 07.04.2011. our job card no.7064.but till time we have not get proper answer from your Madurai office.
kindly make necessary steps to solve the issue.
our contact no,[protected],[protected]
surabi motors, sriramnagar kottaiyoor.

Hi, I have filed three weeks ago to fix the water purifier which is under AMC. Every time when we call, getting a standard reply as in a day we will fix it. I am literally loosing patience and hope and we are buying water from outside.

I have called 3048073 multiple times in the last three weeks always with excuse.

Need an immediate fix.

my mobile number [protected]

Horrible public dealing staffs in Eureka Forbes office at Ranchi. Even the head of the organisation is rustic, rude, abusive promoting goondaism. Our company has finally decided to call off the deal. Now we are planning for other products. Would urge people not to go for any Eureka Forbes until they really rethink of improving their staffs and public dealings.


.

your local eureka forbs serviceman are not coperative ie mr sanjay gupta, mr jitender verma that

both person behavier are no so good ie angary person .

my water purefier are taken at local office and give back 10 or 15 year old model.

i have purchase in 8700/- rs.& give back 10 year old model

mr sanjay come on bad languase.

so please solved this matter.other wise i have go to consumer court

total old water purifier sell in higher rates

i have purchased one aquaguard at garhwa, jharkhand . after one year rather after so many calls and complain no one is available for servicing or for replacement of cartrizes. please solve my problem. my contact no is[protected] and [protected]

hello
I want servicing Exicutive of aquaguard ST2000.
Pls Replay early at my mobile number [protected] .
thanks

Hi,
I recently tested an Aqua Nova gold. I found the following problem.

1. Set the time (6 beep thing) for one session...The water stops flowing. Once u have filled the required vessel -- press the button again -- it stops... Everythingz fine.

2. Immediately change this time again by pressing the button (6 beeps). Water flows. Fill the vessel. Press the button again to stop -- IT WONT STOP. You have to power-off the machine and power-on again... :-(

Dear sir/madam,
I am Major Tyagi representing College of Materials Management, an Army establishment at Jabalpur. We have about 42 Aqua guards fitted in our campus but some of these are off road for want of proper repair/replacement of spares/expendables.
I am writing this mail after a lot of requests made telephonically to Mr Bhoopendra Kirar (so called Customer Service Specialist in your list of appointments ) for repair of the aquaguards as well as requesting for an AMC proposal. Almost 15 days have passed by and neither have I got the AMC proposal for processing the case nor have the aquaguards been satisfactorily repaired.
I would like to highlight the case of Two Aquagards 200 fitted in our officers mess and are not functioning satisfactorily since almost a month now. These aquaguards are meant to provide drinking water to approx 120 officers dining in the mess daily. The aquaguards were supplied by M/s Balaji Marketting (again a claimant of auth dealership of Eureka Forbes for industrial models and thier service support). The proprieter sent his rep twice after repeated requests but only to come up with excuses like the water pressure in the tap is not there, (mind you the machines were functional since almost a year plus now), then the reason changed to booster pump is not working, and then the booster pumps are not available, then there is a shortage of supply from the company, then these pumps will come by 2nd Aug, then the courier has not come and then the boy who will repair is not well etc etc.
Then I contacted Mr Bhoopendra Kirar (Customer Service Specialist) who came and met me on 4th Aug and promised me that he is going to take care of all my machines and I can forget about all my problems and he shall also fwd an AMC proposal by 7th Aug. After another two or three calls made by me every day finally the booster pumps were fitted on 7th or 8th Aug but then I was told that just changing the booster pumps will not do, now the carbon block and candles also need to be changed for which the rep shall come tomorrow ie 8th/9th Aug. But that tomorow has not come till today ie. 17th Aug . I have spoken to your so called Customer Service Specialist twice or thrice on a daily basis but at times the specialist doesnt even attend to the call, at times he is just coming to meet me but some how he is never able to reach me, at times his rep is going to come and meet me but he also never manages to reach me.
All that I mean to say is that there is a new story every day as to why the aquaguards could not be repaired yesterday.
Iam myself a proud owner of Aquaguard Nova for my residence and I have found excellant services being provided during my stay of two years at Amritsar. At times it puts me in doubdt that you may have laid down different levels of customer satisfaction for individuals and govt organisations. I would like you to educate me on your policy if it is so.
My I request you to kindly look into the matter to provide drinking water to 120 Oficers dining in our mess and not let your Customer Service Specialist spoil the reputation of company of such repute like Eureka Forbes
Kindly acknowledge.
Awaiting for a quick and positive response.
Thanking You.
Major Tyagi.

Eureka forbes is indeed cheating the public by selling products of poor quality and charging people for AMC and not carrying out required service.

my customer ID no is[protected] dt.of purchase is 10-6 08.ever since i purchsed repetedly we are facing leakage problem the entire kitchen flat form getting rained due to this .i am scientist/ engineer in indian space reach organisation AHMEDABAD.I MY SELF identified the problem and and explaind your mechanic which is un repairble . now i wont you to return my money back because your product is not proven extreemely poor service facility(WORST)knowledge less technicians.the same problem is repeted five to six times in less then five months. i do not understand how you are maketing these bad prodct without any quality control and quality assuarence.your customer service employes are most irresponsibl not caring our complaints, i therefore request you kindly return my money back and dump your unit in your local distributer office. we will go for KENT.my unit isin worrenty period for your information. your mechanic has come twice to day and suggested to return the unit back it is un repaire ble other wise i will file case through consumor forem
k.swarnakumar

deear mr customer service person
This is with reference to my earliar emails and N NUMBER OF PHONE CALLS to you sales person kamales vyas sales office symal crossing satellite ahmedabad i received no reply of all my complaints ignored and not returned my money back. my customer iD No is[protected].it is in warrenty period .your pepople are asking money repairs ;.if your staff are a human beings they will not torture me and my family like this we were cheated by your sales man and distributors .by hiding information
while purchaseing the unit. ours is a hard earned money. kindly return mynmoney back and take your unit back immidately so that i can go for alternate arrange ments

Eureka forbes is offering pathetic services. More can be read on :

http://www.mouthshut.com/product-reviews/Eureka_Forbes_Reviva[protected].html

-Ashutosh

Dear Sir,

Pls give me your faridabad showroom no.

Rajesh Gupta

I have two AMC contract of one aquaguard classic at same time

I have also same issue with my new purchased Dr aquaguard booster, in same taste of water were not changed.

Then how we can identify that the purified water is being purifying or not ?

Also the Marketing person have no care after paying a money; they received their commission money and company made one customer fool...

Company has also no concern about the issue what facing by customers.

i recive aquagard total N[censored]nit si no.8005764 mfg at aqua mall baddi H.P., BCODE12227 THROUGH SAMLEX ENG. AMBALA CANTT. DATED 16.3.2008 WITCH WAS NOT WORKING FROM VERY FIRST DAY THEY CHANGED THIS UNIT BY SAYING THAT IT IS CHCKED BY ENG. AT PANIPAT DEPO AND FIX UNIT SI NO. 8007329 . WITHOUT SHOWING ITS ORIGINAL PARTS . I WANT TO CHANGE MY UNIT WITH FRESH ONE AND SEALD ONE MY MOBILE NO. [protected]

-----Original Message-----
From: Devasis Roy
Sent: Friday, March 06, 2009 10:07 AM
To: '[protected]@eurekaforbes.com'
Subject: Hope...for help

To
The Manager,
Customer Support,
Eureka Forbs Limited

Date :- 06.03.2009


Ref. Complaint No. 81029287 dt. 03.03.2009 and [protected] dt. 25.02.2009.


Purchased Model no. AG Total R.O. from CSS code 9003256, Harinder Ratra
Against Bill no. 022971 dated 06.02.2009 at Faridabad, Hariyana.
Since the purchase date I am facing problems.
I filed complaint with full address and Cell no. but till now, nobody attend me.
This is the result of good faith with your product / company.
I felt guilty to connect with Euro family.

O.K…… now please action on my complaint, if possible.

Thanks,

Yours truly,

DEVASISH ROY ( Cell No. [protected] )
Bill No. 022971 date 06.02.2009
Rect. No.[protected]
Complent No. as above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


D.Roy
LM Accounts
Thomson Press Building
18/35, Delhi Mathura Road,
Faridabad.Haryana.
Cell.No.[protected]
Board Lines[protected], Extn. 312
Website: www.thomsonpress.com
This message is intended for the addressee only and may contain confidential or privileged information. If you are not the intended receiver, any disclosure, copying to any person or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be un-lawful. You must therefore delete this e-mail. Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. This e-mail is not and should not be construed as an offer or the solicitation of an offer to purchase or subscribe or sell or redeem any investments.
ïï€ Stay Green!! Please do not print this mail unless you really need to.

Aquaflo-Water filter — Filter not working - No service available

Sir/Madam,
We purchased Aquaflo Water purifier on 28-11-07 from Girias, crosscut road , Coimbatore.
It was installed on 1-12-07.
It conked off on 3-12-07.
Thereafter we contacted the local service centre but till date no service has been given to us.
We`are extremely disgusted at the service provided by such a reputed Company.
I shall be forced to spread the word of bad service to my fellow colleagues and friends if the problem is not attended to immediately.

Thanking you,
Yours faithfully,
Ashish Gupta.
[ITC Limited
Unit-Kovai]

i have lodged complain 1o days passed . even after continious reminders they donot bother . i am planning to go to consumer forum

Aqua guard customer service is really hopeless, sucks.

I shifted to new house. Request made on 10 th october to install. No action till now. This is the service I got

These guys are BIG FRAUDS. they told me that for two years, my Aquguard RO will be serviced free of cost. Now when it is one year, the servicing guys have come to my place asking me to change all the filter parts which costs INR 3, 500!!! Importantly they did not carry the machine to measure the hardness or quality of teh water. Now, , how can I see the quality of teh water and decide whether or not to change the carbon filters? I called up the customer service guys, who does not have any information. They said "jo bhi karna hai service centre waalre karenge... we do not have any idea!"

i need mail id for customer complaint responsible person for aqua guard.

i have lodged complain 1o days passed . even after continious reminders they donot bother . i am planning to go to consumer forum and one Mr.shabeer not reachable allthe time and Mr.Reddy pl take a note of this.

I also purchased one aquaguard pltinum water purifier, poer is leaking i am preparing to go to consumer court
let us go pl write to me [protected]@yahoo.co.in

sir/madam,

i bought a water purifier of aquagard nd modal no. is aquaflo from PN ASSOCIATES jaipur. his address is B-11 near laxmi mandir cinema, lal kothi jaipur-15. one employe of this company came to my home he said that he is came for sarvice of product.he came on[protected] nd time was 4:45 pm. he took my machine that time nd he does not give my machine till date.i told to pn associates many times bt i dont received good responce so that i harrisment abt fininancelly nd maintely.i also send mail to eureka forbes ltd many time bt i dont received any kind of responce. finally i am planing to go to consumer forum, court nd media next monday.

Regards
M.L. Pareek (journlist)
jaipur
[protected]

i bought your basic model water purifier long time not in use. i need to install/ repair my instrument. please arrange to send your technician immediately

Aquagard customer service is very-2 hopeless.Specially ALIGARH city service dealar SAMEER ENTERPRISES

Attention to Mr.babu (Ph:[protected]
your people took our aqua purifier water filter (FA model (UV)) more than 15 days ago but not yet re-erected so far. so kindly look into the matter and send our water purifier immediately after rectified/ repaired. While taking the machine your people were about to get it repaired within 5days. Kindly send it immediately.
Satyanarayan Agarwal,
10-1-611/5/1,
West Marredpally,
Secunderabad
[protected]

can anyone suggest service centre nos in mumbai.Nos given on official site are either not picked up or always busy.Service is hopeless.Is their any better product in market

I agree .. they have the most pathetic service ... They have taken money for 2 yrs service and have never bothered to provide any service . The engineer will come without any new attachedments and will say ask to sign the service letter promising to come back with attachments ... and this won't ever happen . They are a bunch of liers ... I am from jaipur and the people here in aquaguard are hopeless . Can someone help as to where should i enroll my complaint .

Jaipur

I've bought a aquaguard infinity.In the first place the product delivered was faulty.Took it up with the sales executive, who till date is promising to do something about it.There have been en number of problems i am facing with this purifier.There was water dripping from the nozzle, there was leakage from the bottom of the machine, now the water simply flows once the machine is on, without u having to press the button & at times it refuses to fill a bottle.There is nothing that can be said about the service they provide.It is pathetic.My latest complaint was registered on 13th August 2010 (Request #:[protected])& still i am clueless as to whether they are gonna do something about the problem.The technicians that have visited on earlier complaints after persistently registering complaints have confessed that a machine with so many problems is not normal.It is a faulty piece, check with the people.I really don't know who are the people who are so irresponsible & still in the industry.They want them sued for cheating on customers.

Mrs. Shetty

I do agree, " Aqua Guard water filter HAS WORST CUSTOMER SERVICE". I have lodged the request 12 days back but till now no one contatcted me.

I have found worst after sales service of aquaguard water purifier among the products gone through. After reapeted complaints since last two months, aquaguard people are unable to rectify the problems. At their site there is no phone no. for cutomer grievances. I am filling helpless.

Kumar Satish
Mob. [protected]
Patna

3 year AMC on ST2000 in Chennai is non existent. My attempt to escalate using the web is a failure as the preferred date format is not known and the complaint is not accepted
raj
[protected]

Eureka Forbes — souring water in the water purifier

Souring water in the purifier . It's Brand new only 1month old

Ag Enhence RO+UV not working

My home RO is not working which is in guarantee period, I have complaint on 25-3-15 no.80817406 but my problem not solve, So please my problem solve urgently

sir this is vijay in my house aqua guard not working properly
problem is when am on the switch bip sound coming continuously
please clear the problem

address
santosh plaza plot no 302
vinay nagar colony, to wards sagar road
above the hetro medical shop
i.s sadan, santoshnagar
Hyderabad
ph [protected]

sir this is vijay in my house aqua guard not working properly
problem is when am on the switch bip sound coming continuously
please clear the problem

address
santosh plaza plot no 302
vinay nagar colony, to wards sagar road
above the hetro medical shop
i.s sadan, santoshnagar
Hyderabad
ph [protected]

I have aquaguard classic. After 1 year warranty I am also paid Rs. 950/- to annual manitenance. But bad smale of water( supply water from PWD) not remove. Serviceman answer not satisfactory.serviceman Changed Carbon & Candle.
My dealer is Tirupati Enterprises, Neemuch(MP)

eureka forbes crystal — not attending service

from 15.12.2008 water purifier not working. i gave complaint. they attended on 19.12.2008.they unable to rectify it . till date they are not rectify it. i'm in warranty period.my purchase date 16.05.2008.they are not change the filter also. it should be changed in 6 months.

Eureka Forbes/forbes crystal — A M C SERVICE-DUE FOR SERVICE DT 16/06/09 BUT NOT ATTENDED SO FAR

I HAVE PURCHASED FORBES CRYSTAL MODEL WATER PURIFIER DURING NOV 2007 AND THE FIRST YEAR SERVICE WENT ON WELL. I HAVE MADE A M C FOR 2 YEARS FOR RS,1890 ON 18/12/08 AND THE NEXT AMC SERVICE DUE ON 18/06/09, BUT NOBODY TURNEDUP AND ON 10/07/09 I MADE REGISTER MY COMPLAINT TO THE EURO HELPLINE THROUGH THE PHONE NO 39883333 BUT TILL DATE I MADE NUMEROUS CALLS TO THE SAME LINE WHENEVER I CALL THEY INFORM ME TODAY WE ARE SENDING BUT NOBODY IS RESPONDING/COMING. OUR PERMANENT I D NO [protected]. OUR CLEAR ADDRESS ALSO WITH THEM AND WHENEVER WE ARE CALLING THEY ARE CONFIRMING OUR ADDRESS TOO.

I EXPECT EARLIER SOLUTION TO THIS TO AVOID FURTHER LODGING COMPLAINT WITH CONSUMER FORUM AND CLAIMING DAMAGES.

REGARDS,
BALASUBRAMANIAN
F/O S B AANANDH

eureka forbes crystal — no maintenance

we use forbes crystal water purifier for the past 2 yrs. recently it,s circuit got damaged prompting me to complaint me to the service centre. I complained on 23rd of sep 2010. The guys at the service centre keep telling me that the required spare parts are not currently available.

Till date there's been no response from the company or their service centres. I wonder such a big company like forbes only knows to sell it's products and doesn't care for it's after sales service. i even got a annual maintenance contract paying rs.1100 annually. But the service i'm getting is zero. We are forced to daily boil our water due to the company's negligence.

Now i am planning to go to the consumer court. Only then these people will learn a lesson.
my details are:
A Rajesh
p:3 flat no 004, moraj riverside park, takka panvel, 410206 maharastra, india

my complaint was made to [protected]forbes service centre)
is the company listening?

eureka forbes crystal — UNSATISFACTORY SERVICE

I am a user of FORBES CRYSTAL since last three years with a habit of regular amc.Recently I contacted 39883333 for amc renewal.Next day a local service person(who is under DURGAPUR SERVICE FRANCHISEE.code no-1876 Phone no:[protected]attended the machine.He changed both the candles along with cleaning the UV chamber and left.
After his departure when I went to use this water for drinking, I got a very bad and strong smell and unable to drink.Instantly I informed that local service personal to attend for solving the problem.He came and tried his best but in vain.
Again I informed the Durgapur service franchisee regarding this serious problem but no attention is received so far.
We are consuming this type of water as we don't have any other alternative.We are very much fed up with this particular type of service rendered by your end.

Forbes/springfresh — broken part not replaced

my complaint no is 80238983 from bangalore... and it was made on 27th march for the tap dispencer replacement and till date no one has come to fix it, but i had to call their call centres time and again and the no's they give for me to contact to get it fixed, and inspite of calling them the response is technician ll come to fix it tomm and its just another day, , , ,
whats the point in buying branded stuffs when the response is not to their reputation.

Same here - horrible expereince with the same model -
the call center staff is extemely nice and sweet but that doesnot help as there is zero followup there on.

I made Eureka Karnataka sales head replace 3 times the machine, and still had 3 service calls in 3 months - I have given up and contemplating legal process.

sir,
hamara purifier system 2 mahine se khrab hai,
compleint karne ke bad bhi koi bhi response nahi hai.
hamane yah system suvidha gas agency ambikapur se
liya hai, hamara address
harish cloth store
agrsen chowk
ambikapur-497001
phone[protected]
mo.-[protected]
kripya hamare purifier ko jaldi se jaldi theek karwaye.

Worst ever service I have ever ever seen. And, I am not speaking out of the blue. Iam sure that you will think twice after you go through the chain of events in my case.
I had a broken tap, and it took me to 10 days to get it repaired. I must have made around 25-30 calls all this while.

Following are few top most aspects which they lack in servicing
1) Long long chain of delegation: Call center -> Service Center -> Service Contractor -> Service executive. Bigger the chain, more delayed and chances of information leakage, both happened me with me.
2) Incapable call center guys, who don't take full details about the complaint as well as the address
3) Mis-communication. Call center guy never speak to service center, and instead rely on the reminders
4) Service center guys who have no sense o[censored]rgency even when a complaint is pending with them for so many days
5) Service contractor who has a team of ill-equipped executives, where they will first pay a visit to understand the problem and then take another 2 days for getting the problem fixed.
6) I had mentioned my number in the complaint, and all this while when my request went to so many people no one choose to speak with me directly. Leave aside me, I am sure they
didn't speak among themselves also, otherwise t wasn't such a big complaint that it took 10 days to get it done.

So I would strongly recommend against going for Eureka Forbes. I don't about others, but I am sure this can't get worst than this.

If you have time, you might want to go through the entire story of the trauma which took almost 10 days to unfold:

I must have made around 25-30 calls all this while.
I purchased it from Noida, so I called Noida service center. They told me to contact service center in Delhi, since I stay at in Delhi, even when its just at the border of NOida and must not be more than 3-4 Kms from the center.
Then I called up delhi center, where they registered my complaint, where besides Tap repairing I also asked for servicing, and asked service executive to contact me before coming (also gave my full residential address). They promised me get it corrected within 24 hours.
I called up a day after, since no one turned up. They again told me that it will be done today (Saturday), and put a reminder in the complaint. Again, same thing no one turned up.
Again called them in the evening, and then they told me Sunday is not working, so I'll have to wait for 2 more days.
I again called at the call center on Monday, they again conveniently put another reminder. But of no use.
Next day, when I called up, they gave service center's number and told me to speak with them, which they should have done but the guy told me that they don't have out going facility. Can you imagine !!
Anyway, since I was facing the problem, I did that also. Then a lady told me the problem, that in the address they have mentioned Vasundhra (and not Vasundhra enclave, New Delhi), and since this center doesn't provides service in UP, they didn't do anything. On the top of everything, call center guy only put reminders everyday, never spoke with them directly, neither the service center guys confirmed with the call center all this while about the pending complaint at their end.
At that moment I also spoke to one of their seniors and made him aware of this mis-communication between call center and service center. He also promised me to get it done asap. Next day I waited, but of no use. I called up service center again, that all guys are occupied and he may turn up in the evening, and provided me another number service contractor's number. I called up and asked for my complaint. This guy politely told me that he will have to confirm this again with the service center, despite me telling him the reference number. I again called up the service center, and phone was switched off (at 9:30 AM). So I waited but then service executive himself called up and told me to come after an hour.
Finally he came, but that's not the end of my harassment. he turned up, and conveniently
told me that since he only knew about the service, he didn't bring the new tap, and it will
another 3 days to get it repaired.
At that moment I thought enough is enough, and have a concrete talk with the service center. But again, of no use, these people are so irresponsible that they start putting blame on other persons. Everyone in the chain, I spoke to, was like that onyl, where they will start with a apology and then get rude that we can't do anythign and I'll have to wait. I even talked to one of the senior guy there and narrated the entire story, when I asked its been 10 days already, and despite telling them that I gave the right address, mentioned about the broken tap, and asked service executive to call me up before coming, why none of this happened so far. But he was also the same, that I'll have to wait since there are no taps in store, and it will take another two days to get it repaired.

Even if you still would like to go for it, I wish you all the best that you don't go through the same trauma. I know I am being optimistic here, since I am aware of the quality of service already. Trust me, go for some other damn model, and even a locally assembled one would be far better than this.

hi i am marketing ex MR SUDHIR SINGH-[protected] & [protected] MANUFUCTURE (SMPS) power mod suppliy you need now use R.O SYSTEM. & MAIN LEED

Dear Sir,
my complaint no is Z-2389 dt. 3/03/2009 and new complaint no is 81030643 dt 6/03/2009,
but no one attean this complaint, (my vacum Clinner model sr no 9273 and trendy model, m.no. 34320)
please find it and reply emmidiatly,

thanking you

Sai Tools Ambernath
[protected]/ 2621866
Nilesh

Purchase invoice No. 106618; Receipt No.411 dated 21/01/2015 for Rs.9990/- Sales executive: Dhananjay Sonawane


It seems that your motto is 'your friend for life" but we would like to know what actually that motto means to you. We purchased your vacuum cleaner on 21/01/15 with Dananjay Sonawane offering to send a technician for the free demo the next day. We asked for a postponement of the free demo on the day that it was offered to us due to some personal work cropping up at the last moment. The next day we asked your sales executive Dananjay to send the person for the demo and were firmly assured that someone would arrive that evening but nobody arrived. Thereafter, we made Four requests to Dananjay for the demo with the usual assurance that he would send somebody that evening but every time nobody would arrive. The last such instance arose earlier when we were promised a visit at 1430 hrs and it did not materialize. It is pertinent to record here that as on 21st Jan '15 we were not in the market for a Vacuum Cleaner since we already possessed an earlier model of your make and were persuaded to buy afresh by dint of Dhananjay having offered a buy back value for the old unit soon as the Credit Card payment had been encashed. Behaviour such as this does not behove a corporate such as yours!

I have order a vacuum cleaner on 15th May 2015. Since the machine has not been delivered so far, I want to cancel order. I am not at all satisfied with your company. There is no proper service and follow ups in case of my water purifier also. This is what I am struggling for nearly a decade. So for smoothness, I request you to cancel my order and return my advance of Rs. 1000/- along with my ECS application. Failing proper action will be taken to safe guard such a thing with other customers also.

I also purchased the same product, but did not received the manual and warranty card. I cotacted the seller, he said he has sold it 40 in quantity, but according to him not any box was having the manual and warrenty card. No helpline for FORBES products, very bad response so far. I am following them up, and will update here wherever we reach finally.

I am also a sufferer in similar fashion. I purchased the same model- Trendy Xeon from Reliance Digital at Shipra Mall, Indira Puram, Ghaziabad. We also did not find the Instruction Manual and Guarantee Card. We revisited the Store and we were assured that the same will be couriered to us but nothing happened. I again went to the Store on 28/02/09 and this time we were told that they are helpless.
It is indeed pathetic attitude and service by both Eureka Forbes and Reliance Digital.
Can we join to take up the issue jointly.
Devendra Umrao

I have also purchased Trendy Xeon Eureka Forbes Vaccum Cleaner from Lotus Electronics, Bhopal and face same problem. In the box I also did not find instuction manual and warranty card. I contacted Lotus Electronics, they said come next week and again and again same answer...this is very bad ...I also not found this prodect manual on Forbes website and I am very new user for vacuum cleaner how I use all attachment what the do's and dont's ...so many quaries...
I think every product have manual and warrenty card with pack. why they are not giving the same.
I think consumer forum can take action for this problem, is it?

I have similar experience and model robocleanz purchased by remains repaired/ serviced since one month under warranty period i.e. without warranty card, manual etc.

EUREKAFORBES RO — SERVICE NOT AVAILABLE

I HANE A RO OF EUREKA FORBES.I PURCHAGE THIS ABOUT 4 MONTHS AGO.BY THE YIME OF INSTALLATION IT IS NOT WORKING SATISFACTORY.IT TAKES 15 HOURS TO FILL THE TANK OF 9 LITERS.TDS IS ALSO VERY HIGH ie,125.HERE IS NOT SATISFACTORY SERVICE IN BILASPUR(C.G.).I HAVE COMPLAINED MENY TIMES BUT NOT PROPER RESPONCE FROM EUREKA FORBES OFFICE & SERVICE CENTER AKSHAT SERVICES.KINDLY DO SOME THING OR I WILL GO TO CONSUMER FORUM.

Eureka Forbes Ltd — NOT REC PAN CARD

PAN APP DATE - 10 MAR 2010
ACK NO[protected]
NAME - MAHENDRA RAMESHWAR PADOLE
I have not yet recieved my PAN CARD at my Office and Residencial address,
Pls do the needful.

1.I purchased AG Total I Nova (Aqua Guard) water filter on Dec 2007, after one month this model give water leakage problem.I contact local sevice center many many time but no responce from Mohali (Punjab) center .This problem solved after one month.As service point of view it give very poor experience.

2. I asked sales person regarding bills three or four time but he did not responce .Finally I collected bill from Mohali office.

3.I surprised after getting the invoice that it price of AG TOTAL NOVA is Rs.8850, but your sales person sold me at the price of Rs.9200
4.When I contact Mohali office he told that he charges Rs. 100 per cheque, at the time of installation, he told that there is no such charges.
5.As contact to chandigarh aqua guard office they told me that you purchase either full payment or installment price of this model is Rs.8850 .There is no extra charges.
6.therefore you sort out this problem otherwise I will go to consumer court.
Name:shantaram R.Bhade
NIPER, PH-10, MOHALI (Punjab)
custmer i.d.[protected]
Model AG total I anova
Invoice No.[protected]

3.I asked sales per

I purchased AG Total RO in March 2008(Ghaziabad U.P), Product is fully loaded with lot of problems, Product quality is very poor, service point of view it give very poor experience.

Eureka Forbes/Spring Fresh RO — Pathetic after sell service

Dear Concerned,
This is Avinash.My spring fresh RO is not working and i complained on Sunday i.e 26th Oct, 2008 regarding this.My complaint number is M - 59409.I was told that the product will be rectified in 24 working hours but nothing happened.
I again called on 30th October, 2008 morning and i was told that it will be rectified by noon.When nothing happened i again called customer care and somebody called Rohit picked the phone and he said that today everybody is on leave so nothing will happen today.He said this thing in a care free attitude, i felt that i did a wrong by purchasing this EUREKA FORBES product.I asked him that why the person whom i talked in the morning said that the system will be rectified by noon and also, i was told in the very 1st day that it will be rectified in 24 working hours.
I am drinking markert purchased water since sunday i.e since last 5 days.This is danger to my family also as one cannot trust the market water and this also comes with price.
I am totally unhappy with the service of eureka forbes and i urge all that never purchase any eureka forbes product.
Regards,
Avinash
[protected]
[protected]@xavient.com

Respected Sir/Mam

I have purchased Water Purifier (Spring Fresh) From Bharat Distributors, sector 34, Chandigarh on 6 /12 / 08. My home is near Mohali and comes under the Mohali 3B2 service station (Phone Number: [protected]) . I made request to service center for the installation of aqua guard on same day 6 /12 / 08 and they said that they will come at 6:30 PM in the evening on the same day but they did not come. From that day i am continuously making request for installation of but no body came till now. I ranged them up so many times and they were always saying we are just coming but they never came. Its very very poor service of Eureka Forbes. We have purchased bcoz its branded company and service is good. but we are in embarrassing position after purchasing aqua guard.

My address is: Mr. Sachin Majithia, Chandigarh Engineering College, Flat No. 1C, Landran (Mohali). Mobile Number: [protected]

Sir/Mam please do the needful action against the service center.

Waiting for your Good response.

SachinMajithia (Sr. Lecturer)
Chandigarh Engg. College Landran (Mohali)
[protected]

Eureka Forbes/Aquaguard Total RO — No After sales service

It has been nearly a month since I bought a water purifier from Eureka Forbes, Annanagar East, Chennai. I am yet to receive the official receipt from the company though promised that it would arrive in 1 week! Moreover, their sales persons, Saravanan & Deepan Raj conned me into buying the unit, telling me that I would receive a 3 year warranty since there was a promotional offer at the time of purchase. Calling the Customer Care is of no use, I have even called the Sales Manager Mr. Thanikavel (Mob. [protected]) for explanation. He promised to send Mr. Vijayan, Service Manager to talk to me. That was 2 weeks ago and no one has appeared!! What a state of affairs is this supposedly unbeatable company in? Whom do we call? Whom do we approach... Jacob Mathew.

Eureka Forbes, Total RO — Worse Service

I have been complaining for repaire of my RO syastem for almost two weeks now and have been repeatdly loging complain for service engineer to visit my place to get the system corrected but nobody visited my place till date.

They make promises but do not fulfil them neither have any sensitivity towards customer.

Pathetic serivice ...

Dear Sir/Madam,

we have purchased Aquagarud RO system in the month of November-2008 their was no service of the same till date from Aquagaurd, So plz send your service person for the service.

Thanks & Regards
Harpreet Singh
0-[protected].