Eureka Forbes Complaints & Reviews

Forbes Crystal water purification system — Not working

The Managing Director
Eureka Forbes Limited
Your Friend for life
Bhupesh Gupta Bhavan,
85,Sayani Road,
Prabhadevi,
Mumbai 400 025
Tel.2430 1725

Dear Sir,
RE: Purchased two Forbes Crystal Water Purification Systems from A.P.Lotlikar and Sons,in Margao,Goa. On the 18th.Oct.2007,along with lots of other electric household equipments for our new Villa in S.Goa.

• Ten days later water taps for the purification were installed.
• Week later installation completed ,but not working.
• On November 11th. One of your service technician from Eurosmile declared that both the machines are broken and not working.
• Informed Lotlikars, about our frustrations and would like to return the systems, since new and under warranty. Refused when I sent them back thru our driver.
• Hence we write to you for help, angry and frustrated and taken advantage of our situation, since we are new in this country.
• Have learnt that you have better system called Inoah or something like that.
• We would very much like to return our above systems to be replaced with the latest and best water purification systems that you sell ASAP. At no further cost to us.
• We are buying Bisleri bottled water every week, additional expense and more frustrations.
• Trust you will be able to abide with your logo.
• WE GO MILES FOR YOUR SMILES
• YOUR FRIEND FOR LIFE
• Thanking you in anticipation,
• Sincerely,
• Jatindar S. and Karin Mac
• E-mail : [protected]@gmail.com
• Our address in S. Goa
• Villa “SATWANT”
• Sector IV Type
• Villa No.B-01-101,Colonia Jose Menino (C.J.M.)
• Zalor Beach,Fatrade,Varca
• Salcete,
• S.Goa 403-721
• Tel.No.[protected]
• Mob: [protected]

I am also a victim of above said problem - eureka forbes have employed some stupids as service personals they don't even understand the problem. They have actually connected the inlet to backflush in my case. Some bad odour comes every time even after the problem was rectified. Even the tap water is better and odourless.

This is a good co. Given in the hands of fraudsters...
Has requested for candle change and service on 22nd jan 2015.. Since then, i have personally followed the matter more than 15 times til date, but customer care executives are daily making excuses and request for one day to solve my problem. They always say that my problem shall be resolved within a day. . We will arrange a technician. . We are arranging a callback from our senior management. . And blah blah.
CComplaint references are 79965166 on 22.01.2015 and 91240737 on 13.02.2015. Last reference is for the request to reimburse charges made for AMC contract of 3 yrs due to deficiency and negligence of service from eureka forbes.

Rhe service engineers come see open and go away. The machine remains idle for days. Planned to change into other machine this time. Service going bad to worse.

I bought a Eureka Forbes water Purifier 4 days back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the installation of the Eureka Forbes water Purifier. I have not been to office for the past 3 days and still waiting for the installation man to arrive who promised will arrive at 11 am in the morning. This is what eureka claims as friends for life.. worst experience. Never trust Eureka again. Will tell my friends as well

I am also suffering form pathetic service of Eureka Forbes, I recommend no one go for it, I purched water purifier and since 12 days I am awaiting for instalation to be done any one can imagine what a worst service provider they are. So if you dont want to make your life meserable DONT BUY EUREKA FORBES PRODUCT

EUREKA FORBES SPRING FRESH — R.O. NOT WORKING IN GURANTEE PERIOD

I PURCHASED EUREUKA FORBES SPRING FRESH R.O. SYSTEM ON 21/05/2007 VIDE BILL NO. 1327 FROM NEW ANUBHUTI ELECTORNICS, NEW DELHI-45. IT GIVES ME A LOT OF TROUBLE WATER IS NOT COMING OUT. SEVERAL TIMES I LODGE A COMPLAINT BUT COMPANY DID NOT SEND ANY MECHANIC. LATES COMPLAINT NO. IS 80141346 DATED 8/1/2008. COMPANY ENGINEER SAYS THAT MEMRANCE AND OTHER CANDLES REQUIRED REPLACED, BUT COMPANY REFUSED TO CHANGE THE MEMRANCE. I HAVE PAID RS.13200.00 FOR THAT.EUREKA FORBES COMPANY IS CHEATING PEOPLE IN THE DAY LIGHT.

EUREKA FORBES SPRING FRESH RO — Poor Service

It is to bring in your notice that I had purchased EURKA FORBES SPRING FRESH RO from DABUR INTERNATIONAL, SADAR MARKET, GURGAON 50 days back.But since then I am facing lot of problem in its operation due to poor service.Within this period 4 times Service Enginner has attended the fault from GURGON EUREKA SERVICE CENTER, NISHA INTERPRISES, SEC7 but due to lack of knowledge of these engineer my product is malfunctioning.Every time whenever service engineer comes he detaches some accessories from this system and says it will work without this.If different accessories like SV/pipes/flashing box is not required for its operation then how it will work.When I have to go for another RO in home town I perefer Kent instead of Eureka because of EUREKA forbes poor service.My RO is still
not working properly and I am afraid that if I will call service engineer again my RO will be of no use.I request you to please arrange to replace my RO as it is in warantee period.The visits has been done in the following steps
1>After purchasing it from the dealer its installtion was delayed by 48 hours and this installation was done on chargable basis.
2>Water taste was very poor, service engineer has installed TDS adjuster and he charged for it.
3>Filtered water was not coming, service engineer detached some Flashing black color box along with some pipes and threw these accessoried and told us that this system will working without these accessories then question is why company equips these accessories.
4>This time SV system gone faulty but service engineer was not having this system with him
5>Again complaint was logged for problem in 10 inch ligamnet fileter and SV but visit is still pending.

Above incident happened within 50 days of purchase.I request to look into my matter and ask the company to replace with new one as this is in warantee period.


Regards
Naveen Jha
[protected]
H.No-1553, SEC-7 EXT.
Gurgaon, India

I had purcahse eureka forbes total RO on 22/05/09. After a week Ro stopped workking .After making sevral calls at last service engineer vist my house. He told that problem is in adaptor of RO. Whem i asked him to replace he was not able to replace as they dont carry any acccesory with them which they can change on the spot.He told me that he will arrange the adaptor But after making many calls to the service department no output come so far. Its really shocking that brand companies are provide such type of product which even cant work for a week regulary. Moreover I get this RO under the scheme life time free maintenance but still i am waiting for that card. I had talked sevral time with Team Leader Furnish jha but always no positive response. So if some responsible person from Eureka forbes who really cares for compny read this comment plz take some action for the image of your compny .

Regards
Arun Chhillar
[protected]

i fully agree they have very worst after sale service

As a Ex Forbes Staff I purchased a Water Purifier AQUAGUARD (Royal) in the year 1995 and
in 2004/5 I changed the Purifier INOVA and also I have a AMC for 3 Years it is still valid.
But Service is detoriate from last 1/2 years. Neither your Service Engineer is visiting as per Routine not attending properly.I am residing at 36 Kailash Bose Street, Kolkata 700006 my landline
Tele: 2350 9206 and my Mobile[protected].

It is needless to mention that I was working with Forbes Group (PATVOLK) since last 1977 and
resigned in July 2007 due to my personal problem.I also purchased a Vaccum Cleaner but I do not have any complain for Vaccum Cleaner but regarding Water Purififer (AQUGUARD) is giving me a lot of trouble. Neither it is working properly nor purfing water like earlier.

Please look into the matter on a Top priority basis.

Thanks
Sujit Banerjee
36 Kailash Bose Street
Kolkata 700 006 (North Kolkata)

do not buy this is the worst product. money looting professionally..

I had Water Pump Classic model of aqua guard and simply wanted AMC for that...

2 months down the line,
3 request numbers given till date,
Have talked to manager,
The technician isn't courteous enough and hangs up on phone refusing to wait for even 5 min while i come down from office to reach home...

Beware!

Aquaguard Water Purifier — No Service, Under AMC

We are giving AMC to your local dealer- M/s Durga Enterprises, Neelkanth Vihar, Near - Blind School, Bhuteshwar Mandir Road, Saharanpur. Ph. No.[protected].
We regret to inform you that our aquaguard water purifier laying out order since one month, but no attention giving us.

aqua guard classic water purifier — aquaguard water purifier not working

I have bought an aqua guard classic water purifier only 1 1/2 years before from Eureka forbes Kochi in Kerala from Tutus Tower Edappally but they are charging exhoribant amount as service charges, I did not go to the shop but the representative has come to my house causing a big headache due to his unpleasant torture I had to buy this product and at the time of purchasing he didn't even give the product description saying that we will have to change the carbon alternatively in one year which will cost around Rs.300/- being a middle income group, I cannot afford Rs.300/- for its carbon replacement, If I had this knowledge I would never had purchased it and now some other complaints are also there and it is not working and they are charging Rs.2300/-, for a product of Rs.7390/- I have to incur Rs.2300/- for its maintenance I think this is not fair, and I request an immediate response in this regards

I purchased AQUA GUARD OLD NOVA water purifier on 04.09.2008 and it was under AMC upto 31.05.2012.We forgot to renew the AMC.It was also not reminded by your service department.Then on 15.06.2012 your service technician came and serviced the machine and said service contract has to be renewed and we have to pay Rs.1580/- towards AMC charges for one year and additional Rs.325/- has to be paid towards service charges .As we wanted to check up with customer care centre whether we have to pay additional Rs.325/-(we felt it unreasonable and unjustified in charging service charge for entering into AMC ) we sent him back without entering into AMC.Then after contacting your customercare centre I called EUROHELPLINE PHONE on 16/17.08.2012 asking them to send technician for entering into AMC.They said within 24 Hours we will be contacted by the technician.As there was no response from your side for 2 days, I made a call to EUROHELPLINE on 18.08.2012 and said nobody contacted us till then.They said Monday(20.08.2012) happens to be a holiday and assured us that technician will come on 21.08.2012.This time also no response from technician.Again I contacted EUROHELPLINE on 22nd, 24th, Aug, 2012.Same reply from your customercare personnel.Again I complained on 25.08.2012 to customercare No.They assured to send the technician same day.



I am really surprised to see a reputed organisation like yours doesn't care to send the service technician even after one week from the date of my first complaint.If there is a delay in sending the technician the customer care personnel could have informed me or your service franchise could have informed the reasons for delay.After I made 5 to 6 telephone calls to your customer care no. your technician is coming.It is a very bad experience for me.Finally the technician came yesterday evening(25.08.2012).He said we have to pay Rs.1580/- plus Rs.325/- for service charge.We agreed to pay the amount and told him to do the servicing .The technician whose name is Mr.KESAVAN, seems to be amateur and he does not have proper knowledge about doing the servicing of the machine. He was struggling to take out the 2 CARTRIDGES(Filter)from the unit.After great difficulty he removed the cartridges from the white tube and afterwards he doesn't know how to proceed. At this stage he could have cosulted his senior technician for help.Without consulting anybody he opened the whole AQUA GUARD UNIT and said the WHITE TUBE (in which the cartridges are fitted inside) has broken and it has to be replaced and we have to pay extra for this replacement.It is your technician who is an amatuer and who doesn't know how to undertake the servicing has broken the white tube and it is his fault.At this stage we said you don't know how to do the servicing and you only broke this white tube.As we are very much upset over the way the technician did things, we don't want to enter in to AMC and asked him to refix the unit as it is.For this he demanded service charge of Rs.350/- His behaviour is also very rude from the beginning.I refused to pay the amount as it is his mistake because of which white tube got broken.Then he refused to reassemble the Aqua Guard Unit unless service charge is paid.At this stage I made complaint again to your customer care No.After this he contacted his senior technician and told him about what he did .For this his senior told what Mr.Kesavan did was not correct.Then he silently reassembled the unit and left my house immediately.



This bad experience with your customer care response and the inept handling of my AQUA GUARD UNIT by your service technician has made me not to renew my AMC for my machine.Because of your technician my machine

is in not in usable condition.I never expected this kind of rude behaviour and discourteous service from your service technician.I request you to take appropriate action against the technician.





V.SRIDHARAN

Eureka Forbes — i have not get my product after 15 days giving cheque

i have give them cheque on 1 dec 2007 and his agend said that he will give 400 rs cash discount and yera kitche set and vaccum cleaner next day but after 15 days he had not suppied me my product even complaint to company no body is reponding

AQUAGUARD I NOVA — regarding service

The worst product u can buy where they dont give service in time.we hav been complaining 4 the past 6 days to come 4 service but no response.the customer service employees dont know how to atttend a customer,they speak very rudely n never attend 2 the complain in time.we hav spent a lot of money buying water n n making calls.plz forward this complain 2 the CONCERNED PERSON.


thanking u

AQUAGUARD I NOVA — Indifference in after sales Service

I have an Aquagaurd I nova which was under 2 year AMC till the end of July. Throughout the period the servicing of the product was done only at the whims and fancies of the service center. Even when a technician was sent, they would be completely indifferent to the point of being rude.

The product had developed problems with the switch board at the end of last year, which was just repaired at the time with a promise that the board will be replaced as per the AMC terms. That never happened and exactly a month before the lapse of the contract a technician was sent only to collect a post dated cheque for the renewal of the contract. The person when asked for the reason for service not given, just packed up and left immediately even without the usual cleaning up of the product. The AMC is just a scam for making quick money. The company has still not contacted for the repair or the renewal of AMC, which goes to show that the only area of interest was the payment for the contract, the service is just an excuse.

Please can you take up the issue and bring to book the cheaters who dupe customers who are taken in by the grand promises made by such companies

I HAVE A AQUA CLASSIC WATER PURIFIER PURCHASE FROM ALYA HOME APPLAINCES SHOP NO 2 SUNNY TERRACE OM NAGAR AMBADI ROAD VASAI (W) TEL 2345086 MOB : [protected] PURCHASE ON 09/10/2005. NOW MY AQUA IS NOT WORKING SO I WANT TO MAKE A COMPLAINT SO THAT IT CAN BE REPAIR. THE ABOVE MENTIONED CONTACT NO IS OUT OF ORDER SO KINDLY GIVE ME YOUR NEAREST SERVICE CENTRE NUMBER AND ADDRESS AS I AM STAYING IN MIRA ROAD EAST.
WAITING FOR YOUR POSITIVE RESPONSE.
THANKS AND BYE
MR.DEEPAK.N.SATAV

Aquaguard Water Purifier — no service at kaps township (surat)

i have a novia aqaguard water purfier prchase from vyara deler keuerbhai. from recently aqaguard is not working so i asked for maintanance,to nearest delar vyara.ten to fifteen times i teliphoned then they came.and still probem in machine. i teliphned ten times still they not come,& NOW MACHINE NOT WORKING PROPELY FROM LAST THREE TO FOUR MONTHS. SO PLEASE DO NEEDFUL AS EARLY AS POSSIBALE.

My Aquaguard Magna not working. It lights all colours but gives hot water out. Nothing comes out of waste water pipe.

I have bought the aquaguard (Ayur) in March 2021, this is not even 6 months and the machine has stopped working. I have several time requested for call back and services but no one is responding to my email. I am frustrated to see that the product has stopped working within 4 months of purchase and there is no one to guide us with the issue. This is highly unprofessional.

SAME HERE.
I would say stay away from them.

Dear Sir/ Madam,
I have been using your Water Purifier and Vacuum Cleaner since May 2005. All these years the water purifier has been under AMC.
I would request your goodself to communicate me as to what all are covered in the AMC. Please specify - for example body/ UV lamp/ filter etc.
Awaiting to hear from you.
Thanking you in anticipation,

Dear Sir/ Madam,
I have been using your Water Purifier since April 2007. I would complaint the service have very poor even though contacting several times.I have also a service contract from date 30/04/10 to 29/04/12. (Contract receipt no. [protected])

Awaiting for immediate assistance.
Thanking you.

Kindly let me know if the is a exchange offer with additional payment for a new aqua guard water purifier in your pipeline. If so, we are interested. My email is [protected]@hotmail.com

water purifier-2 years — not working

I FEEL PITTY TO SAY THAT I HAD COMPLAINT TWICE IN YOUR OFFICE. BUT THEY ARE NOT TAKING SERIUSLY. IF YOU ARE GIVING SUCH A TYPE OF SEVICE PLEACE TAKE BACK POUR PURIFIER.

ANUP FRANCIS
MARIYA BHAVAN
KRISHNASWAMI ROAD
COCHIN-682035
PH: [protected]

Eureka Forbes/Water purifier — machine not working

sir i have purchased water purifier of booster model from above mentioned company in[protected].
in year 2008 in done 3 years service contract with the company.
they have changed the carbon and pre filters at once after this.
but from last 45 days the same machine in working, it is not sucking and delivering water .
i have given complaint to company franchise office at belgaum on[protected] via telephone.
still to day they have not entertained my complaint.
my address is as follows
Jinendra Patil
post-ankali 591213
tal-chikkodi
dist-belgaum
karnataka state, India.Mobile-[protected], [protected].

Eureka Forbes/Water purifier — Non delivery of machine

I have booked the order of Water Purifier - Model - Infinity and made the total payment on 06.10.09 but as on date the machine is not delivered. When i tried to contact all concern person they are simply giving the false promises that it will be deliver toaday,this is going on since the 08.10.09. Hence i have booked the complain 15 or 16.10.09, now a person is contacting me from Banglore (Eureka Forbes) is asking me contact details which i have sent, but it seems, this person is not getting my mail???????

Eureka Forbes not given service under warranty period it's my experience, when warranty period expired then his technician getting quotation rs 4700/- for repairing.