Eureka Forbes Complaints & Reviews

Hello,

We have been a customer of Eureka Forbes for a long period. But a deceiving act of your representative named Mr. Vikas has shaken our loyalty towards your company.
We have made the request for AMC and he visited our residence for the service. After he finished his job, we made the payment of Rs. 5050/-.( Message received from the company-“Dear Customer, your payment receipt number is AM[protected] for the payment of Rs. 5050.00 towards the AMC order[protected]”)

After a few days, we started facing the problem of slow filling of tanks and bad taste of water. So we lodged the complaint about the same.
When the next time the same technician visited, he changed the previous cylinders. It was noticed that the previous cylinders that he had changed earlier were having two bar codes. I inquired why these cylinders which he had changed earlier had two bar codes, he replied that the company is providing cylinders with two bar codes. Surprisingly, the new cylinders that he changed now had only one bar code. When this difference was put to his notice, he had no reply.
I am a heart patient and my wife is suffering from chronic kidney disease, and your technicians are playing with the life of your loyal customers. Such acts are pertinent to the criminal charge that can lead to a court of law.
I understand that your senior employees can understand the gravity of this issue and will deal it with due action.
I demand an action that saves your company’s reputation as well as it ought to be dealt with as a lesson to others.

Thanks & Regards

Asif A Khan
[protected]
[protected]

Hello,

We have been a customer of Eureka Forbes for a long period. But a deceiving act of your technician named Mr. Vikas has shaken our loyalty towards your company.

We have made the request for AMC and he visited our residence for the service. After he finished his job, we made the payment of Rs. 5050/-.( confirmation message received from the company-“Dear Customer, your payment receipt number is AM[protected] for the payment of Rs. 5050.00 towards the AMC order[protected]”)

After a few days, we started facing the problem of slow filling of tanks and bad taste of water. So we lodged the complaint about the same.
When the next time the same technician visited, he changed the previous cylinders. It was noticed that the previous cylinders that he had changed earlier were having two bar codes. I inquired why these cylinders which he had changed earlier had two bar codes, he replied that the company is providing cylinders with two bar codes. Surprisingly, the new cylinders that he changed now had only one bar code. When this difference was put to his notice, he had no reply.
I am a heart patient and my wife is suffering from chronic kidney disease, and your technicians are playing with the life of your loyal customers. Such acts are pertinent to the criminal charge that can lead to a court of law.
I understand that your senior employees can understand the gravity of this issue and will deal it with due action.
I demand an action that saves your company’s reputation as well as it ought to be dealt with as a lesson to others.

Thanks & Regards

Asif A Khan
[protected]
[protected]

Hi,
I requested water purifier service and it was supposed be attended on may 29th 2022 and technician didn’t attend. After repeat follow-up with customer care and ceo escalation desk, I here same response that issue will be resolve ASAP. But issue is not resolved and I had AMC until June 23 2021. Eureka Forbes suppose to replace candles in filter for free of cost and they never replaced the candles even after paying them money.

The after sales services is very poor. We kept on calling the customer service and registered a complaint and further escalated but nobody has bothered to respond to the concern. The purifier started getting problem within a month and it is still not working. It is the worst product, I have bought till now. The company is cheating there consumers and they are intentionally doing it.

I have Aqua guard UV + UF device which is now one year old.

The company service guys changed the candles and renewed my AMC on 15th May (2 years payment in advance).

Few hours after the candle change the device red light started blinking and it stopped working. The serviceman asked me to turn off the main switch and try again. This work around worked for 1/2 days.

After a day the device again started showing the same issue (continuously blinking red light and no water). This time around when I complained, the servicemen directly told me that the mother board needs to be changed (without any visit/inspection) and changed my complaint to "More Spares Required" state on the Eureka Forbes App. It is in this state now for more than a week and no progress. First time they replied saying the company has not sent the parts yet. The next time they promised to send a senior serviceman and did not turn up. Multiple calls after that with no reply.

What's the point of paying 2 years AMC in advance if they cant fix the problem even after 15 days? Worst service by Eureka Forbes with no commitment at all.

My manual purifier's filter is not working from last 3 months. I am complaining daily at Eureka customer care but still not provided any resolution. I am highly disappointed with your service.

I was an existing customer of Eureka Forbes as I bought dry vacuum cleaner in 2016.

In the last week of April 2022, I was approached by a Eureka Forbes sales agent in Chennai (Mohan contact number: [protected]) for buying a wet and dry vacuum cleaner in exchange for the existing vacuum cleaner.

I had bought the same in the first week of May 2022 and I was promised the following
• 750 INR for the old vacuum cleaner from eureka Forbes as buyback/exchange
• 1000 INR as voucher for existing loyalty bonus

I had made the payment on 4th May 2022 to Karthick (Mobile Number: [protected]) and the equipment was delivered on 5th May 2022 by Mohan. On the day of delivery and Demo, My Father-in-Law thought of retaining the old vacuum cleaner and It was informed to me by Mohan that I need to forfeit the 750 discount for the buyback of the old vacuum cleaner. I had paid that amount to him by Cash.

However, regarding the RS 1000/- Voucher, I was constantly following it up with Mohan / Karthick since then but I don't get satisfactory responses .
On May 17th, 2022, when I had called up in the morning to Karthick he informed curtly that 1000 cannot be given now and hung up the phone.

These sales persons viz. Karthik and Mohan are really unprofessional and unethical in making this false promise about the cash voucher of 1000.TReally pissed with this unprofessional and nasty behavior from their sales persons!!!

I have raised multiple complains with their customer grievance forum, but no resolutions provided and on top of it they avoid taking my calls
the following are the complaint numbers [protected] and [protected]

Please help in addressing the complains about providing me the 1000 voucher or take the product back and issue me a complete refund of the amount paid . Never seen such a worse customer service behavior till now !!!

This is regarding the complaint on sales person Hemant, Bangalore
I requested for demo of water purifier the sales person came and explained abt the product and we booked he product water purifier and he collected rs 500 as advanced payment and after 1 day we have cancelled the product and now the sales person is not returning the 500rs advance high we have paid
I have called Cust care and registered complaint but it’s not helping .worst customer service . I’m calling cus care daily from 5 days now. It’s not helping

Sales person name : Hemant
Contact no: [protected]
Place : Bangalore

I had received a message from Eureka Forbes for the gift of Skylar product. So I clicked the link and ordered Duffel bag. I paid with my credit card Rs. 588.82. After that I got a message a that your payment is successful for any further inquiry contact 360inex. I am not to contact them through email or phone. I have not got any communication from 360inex or Spykar.Please advise. Subhashphadke.

Request no - WO[protected] is the complaint number raised and for 45 + days it's been unattended and no response. i would recommend not to buy any product from Eureka Forbes

Journey with Customer care started on 9th April 2022.

last two months Eureka forbes representative visited couple of time after multiple requests/reminder/escalations.
wrote also to deepa.[protected]@eurekaforbes.co.in
Water purifier unit is under AMC till April 2023.

have created 4-5 tickets during these two months.
below snapshot can explain you SR created.
After Service done on 30th April, unit worked for few days and stopped working.

latest status of request is not even scheduled and they are promising me on consumer helpline number, that someone will visit
today. ( yesterday 8th June).
Disappointed with customer service from Eureka Forbes.

Earlier complaint no.[protected]. No response from the company. I had requested repairs for my Vacuum Cleaner. All details have already been provided in my earlier complaint. Again being provided as required here. Mob:[protected].

We have enquired for hard water softener and the Eureka Forbes sales person has showed us the demo. This was a resin based equipment. And we were not sure on the buying the product and we said we will confirm on buying the product. They said the prices going to increase from next month, so you better book it by paying advance of 1000/- rs. Incase, if you do not wish to buy the product, it can be refunded.

And finally, we were not interested in the product, as it needs a frequent salt replacement. So we decided not to buy the product and asked for a refund. The payment was through phonepe to the company UPI ID. So they asked us to send the screen shot of the payment and a cancelled cheque to process the request. Its been more than 6 months now, still we have not received the refund.

We have purchased Eureka Forbes Aquagaurd Superb Utc RO+UV+tg, Many times i have complained but no one is attending, but it has been shown as resolved without a remedy.
Cus.id: [protected]

We bought a new water purifier and eureka forbes customer are assigned a technician for installation but never turned up.

Hi Sir/Madam,

From 30-may to till today, I have made more than 20 calls to customer support for new installation for water filter - AquaSure Aquagard Amaze.
Already there are more than 3 work order created. But yet service not provided.
On 1-jun customer support team mentioned that my request is assigned to technician Mr.Manjunath. But till today no response.
WO[protected]
WO[protected]
WO[protected]
Never expected this kind of service from Eureka Forbes even after 5 days of delivery no one turned up for installation
Provided all the documents
Registered installation requests & installation work order numbers.
Reminding daily for installation is all waste of time.

PLEASE LET ME KNOW, WHEN YOU WILL BE SENDING TECHNICIAN FOR INSTALLATION?
Till now, no communication..

Please find the last communication from Eureka-
We have registered a follow up against your open service request number WO[protected]. Your follow-up reminder number is[protected].

For more than 3 weeks, the technician has not visited to service the Water Softner AWS2000. Even after sending multiple email and registering complaint with the customer care, they are not bothered to attend to the customers. I regret for buying Eureka Forbes products and will never refer them to anybody.

Water is licaging from Aquaguard

I have lodged a request for service and repair of industrial water purifier no [protected], but till now no response from your team even after multiple reminders. As we are in Jaisalmer my personnel's are developing health issues due to no proper drinking water. Plz take up this issue on priority and solve the issue as soon as possible.

Pathetic service from Sureka and Eureka is encouraging it. Sureka got all data about eureka customers and renewed ahead of eureka and not giving service.

I called both Sureka and Eureka agents into a common place and discussed. Eureka agent don't want to take any action. All they say is you pay me 12K for AMC and move out of Sureka. But when asked how about the amount 8250 paid to Sureka, no answer.

Eureka should collect that amount from Sureka forbes and ask customer to pay remaining for AMC and help, If they really want to help.

Pathetic service from Sureka and Eureka is encouraging it. Sureka got all data about eureka customers and renewed ahead of eureka and not giving service.