Eureka Forbes Complaints & Reviews

Hi I would like to let you know that I purchased a AMC for Aquasure crystal water purifier on Feb 1 st 2022 through a link from the company sent to my mobile. I was a former user of the product. Recently I had changed my device . However I wrongly purchased the AMC for Rs 5650 for a period of 3 years. The service personnel came for Aquasure service and noted that the device was different. He politely explained it to me. I request you to Kindly refund the AMC as it was a clerical mistake .

I bought an Astor model of Aqua gaurd water purifier on 26th feb 2022. The distributor arranged to install the RO on the same day. After installation when I gave him the money and asked for the bill. He took money and said the Eureka forbes billing software is not working so he will provide bill and warranty card on next day. I I called him the next day he said the company's billing software is still not working and he will be unable to provide the bill for another 10 to 15 days. The distributor name is Amit kumar of Jai Ambey Ro sales and services. Ganz bazar near Arya girls School sonipat, Haryana 131001. My registered no. with eureka forbes is [protected]. Ashwani Sikka.

I have purchased a water purifier and is in warranty period. On 6th Feb 2022, Water purifier stopped working and raised complaint for the same. On 7th Feb 2022 technician came and told spare part is not available, will take it 3 days. After 3 Days i am continuously call the call center executives and everyday they are saying technician will call back, till date they have not attended. I was not happy with the things going on with my complaint. I want my water purifier to be replaced with the a new product / refund my amount if they are not able to do the support. Please do the needful

Sales person from Eureka Forbes had visited our home on 17th Jan 2022 . His number is Raghu([protected]) . We were interested in installing water softner but we were not sure if it was installable. He surveyed the bathroom and said he would take care of installing and guaranteed no issue in installing. Despite our reservation he forced us to pay Rs17500 that day itself. After the product was delivered the installation technician came and confirmed it was un-installable in our bathroom. Since then our ordeal started. We contacted this person but he never picked up the call. Finally called Eureka forbes customer care on 17th/18th Feb and they registered installation request but no-body turned up. Meanwhile we tried calling Mr Raghu from other number (as he would not pick call), then this time luckily he picked call and asked to send barcode. 3 days after this when we called again, some other person picked the call and used harsh/abusive language.
I and my extended family use 4-5 products from aquaguard, but with this experience I am thinking of dumping out all of them.
Cheating Rs17500 is only a minor part of our ordeal, but harassment by eureka forbes staffs was too much and we will be loosing trust on this brand.

I have ordered a 3 star AF 10 series inverter split AC-1.5 ton (Order id [protected]) on 11 February 2022. The order has been accepted and the payment was successful. There are no changes in the order status since the day of the purchase. I have contacted the customer care and they said that there is no product available right now and they promised they would intimate me when the product is available. The customer care executive did not contact me yet

Mentally tortured by eureka forbes, facing problems with water purifier since bought, they gave a defective or damaged product, and behaving so rude and careless, who will pay for my medical fees I face mental torture, either exchange with new product or refund back.
Complaint no. [protected]

I have a subscription for three years with eureka forbes in which they provide yearly servicing.
But now they are not providing the services and are purposely delaying it.

Please take strict action against them and provide me a solution ASAP.

Sir,
My name is Pradip Kumar Mitra and my mobile No. [protected].
and consignee No. [protected].

That my AMC for water Filter is valid upto[protected].
Today a service man Dipak Koley came and made service my water Purifier
but not changed water filter which is still due.

So kindly make necessary action so that the water filter can be changed
as soon as possible.

Yours Faithfully
Pradip Kumar Mitra

Aquaguard is not installed properly and due to which there is lot of leakage. Raised complaint on 29th Jan since the there is no response.

We have an AMC for our RO purifier. And in last week on Jan 2022 as part of regular process we got the unit serviced under the AMC. The service engineer name is Sarvesh. He cam and serviced.

Within 1 day we called him back as the unit stopped working and water was not getting filled in the tank. Sarvesh came, checked and stated that we need to log a complaint on the official number as some particular part was not working and needed replacement.

So on 28th Jan 2022 we logged the complaint - complaint number is [protected]. Sarvesh asked us to share the ref no. so that he can work on it, by mistake we shared the satisfaction code as well with the message.

After that we got call from Eureka Forbes asking for feedback since status as per them was that the complaint has been attended where it was not so. We called Sarvesh and asked that by when will the problem be corrected, to that he stated every time that due to ongoing audits the particular part is not getting issued and this might take 1-2 days.

Then we logged another complaint on 1st Feb 2022 - complaint number is [protected] and since then we are getting calls to take feedback on the service from a person by the name "Vijay" and on learning the issue he commits to escalate the same and resolve the problem within 48 hrs. today is 8th Feb over and till not nothing has been done and only false promises are being made.

I would like you to look into our problem and provide a solution to it.

Thanks

Rajeev Yadav

[protected]

Hi,
I have registered complaint with CID:[protected] on 14/2/22 for service of my water purifier, but multiple calls to customer support for getting it fixed did not yield any results. I have even escalated this issue to company management using their Three level of escalation matrix but still the issue has not been resolved. It’s stressful for me to continue follow up with them with no outcome hence requested them for refund of my AMC amount but there is no reply on that front as well.

Dear Sirs,
I bought AquaGuard in 2020 with additional 12 month AMC, which is expiring 6th March 2022 but since last one year no one attempt service at my place. I keep calling but they don't come.

Please loo into the mater.

my contact number is [protected]
email address : [protected]@yahoo.com

We have purchased Forbes on[protected] from BAJA ELECTRONICS, VISAKHAPATNAM.
We have used it twice and encountered issues with the product after second use where the product did not turn on. In October, We gave it to the Eureka Forbes Service Center in Madhurawada, Visakhapatnam. Due to the unavailability of the technician and me being out of town, it had to be there for a while in November and december.
Unfortunately, the item does not function at all, I have enclosed a photocopy of my receipt for your reference. I have sent over product for motor issue in October itself after single use and they informed absence of technician. However due to the unavailability of the technician and me being out of town, it had to be there for a while in November and December.
Later I noticed holes in the drum and I raise a complained immediately. After several misguided trips to service center it seems that the Wet & Dry NXT Vacuum cleaner simply is a faulty product but the company refuses replacement.

We have purchased Forbes Wet & Dry NXT Vacuum cleaner on[protected] from BAJA ELECTRONICS, VISAKHAPATNAM.
We have used it twice and encountered issues with the product after second use where the product did not turn on. In October.We gave it to the Eureka Forbes Service Center in Madhurawada, Visakhapatnam. Due to the unavailability of the technician and me being out of town, it had to be there for a while in November and december.

On 11th January, we decided to use the product, we noticed that the steel drum started deteriorating with specks of rust all around it. To my surprise, we haven't even used the product for wet purposes and most importantly we hadn't used the product more than 3 times from the purchase till now.

This is disappointing, as I got no resolution towards this issue. I was frequently i asked to got to service center which is far from where i reside and eventually call up to tell that product needs further repair which is chargeable.

The water purifer is registerd in the name of :

Ramadas Lavudya
Ph.no: [protected]
Address: 1-3611, Road.no: 6, Jawahar Nagar Colony, Ameenpur Road, Chandanagar, Hyderabad, Telangana, 500050.

I have registered a complaint regarding the general service in the month of december. The tecnician from Eureka Forbes has come for the service and asked to pay for the AMC to be paid, we have paid the AMC. When he has come for the service the issue of light in water level indicator and water tap leakage and changed the candles. Water level indicator and tap leakage was not solved. He just took the money of AMC and went off. He told that, he'll come after a week for the service, now its around 2 months. The technician has never come. Whenever we'll make a call, he'll never respond, if at all he'll repond, he never spoke properly. His language is very rude, impolite.
Technician name: Venkatesh,
Phone Number: [protected]
Please solve the issue as soon as possible.

Machine faulty from the time we purchased. twice PCB has been changed, electrical cables have been changed. Every now and then machine is not working very often. On 11 different occasion, machine is repaired,

I bought an Aquaguard Classic+ water purifier in Jan 2021 in exchange of an old machine which had an AMC valid until Jan 2022. At the time of purchase, the sales man Mr. Naveen promised to transfer the AMC to the new machine. It is now more than a year nothing has been done, I have written several mails to Eureka including the CEO and have also called the customer service to no avail. I have lost faith in the company and would advise customers not to accept verbal assurances.

When i got this product from the company, at the training demo itself i informed the technician that the product was not as they claimed and i want to return it and put it back in the box. They have a 30 day money back return policy. For the last 10days i have written to customer care, escalation desk at the CEO office but all i get is an assurance that the concerned team will get in touch. Nothing happens. The concerned team is the sales team and they infact told the customer care the issue was resolved when the truth is they have not made a phone call till date. This is nothing but harassment and lies.Highly unprofessional.

I have purchased eureka forbes aquaguard last year in feb and it is still in warrantee period. The product quality is so low that now i am facing tap issues, it is of poor quality and now broken. I have raised a complaint in customer service team of eureka forbes and they are asking me to pay for the replacement.

Why should i pay for a product which is in warrantee period. Please resolve my complaint and help me in fixing the issue and replace the tap

I've a very dis-appointing experience to share from the purchase of the product from Eureka forbes. Below are product details
Product: Eureka Forbes Aquaguard Aura UV e-boiling, Ultra Filtration, Active Copper, Mineral Guard Technology, Water Purifier (Black & Copper)

Date of Purchase: 6-Oct-2021
Installation Date: 13-Oct-2021
Name: Amitkumar Manikrao Jagtap

Address: Sopan Nagar 671-D, Saswad
Tal- Purandar Dist- Pune
PIN 412301

Mobile: [protected]

Complaint
I'm facing problems from both aspects i.e. regarding service and product quality.

1. The product was installed after few days of purchase.

2. At the time of installation - technician insisted me to give good feedback which I did. Installation was successful and product worked well for few days.

3. Technician advised us to switch off the purifier whenever it is filled completely. We have been following this diligently and water filter is switched on only once or maximum twice in a day. By that calculation we have filtered at the most around 1000 litres of water. This is much less than 6000 litre filtering capacity notified by technician.

4. In December-2021 - product started filtering water very slowly so technical advised to install another filter for mud which costed me around Rs. 1100.

5. In January-2022 - white light started blinking same technician visited and said filter life has ended and reason given was low water pressure which was never told before.

6. During his last visit technician was defensive as well as arrogant when few cross-questions were asked. This is very disgraceful at least to say.

7. When I refused to close the request, the on call person insisted me to close the request as no different outcome will come. Indeed he closed my escalation without any resolution.

Technician is now claiming that he was warning about low water pressure from Day-1. In that case I've few questions...

1. Why the product was installed if technician knew water pressure is not adequate? I could have returned product in allowed time and saved harassment.
2. If water pressure was not adequate why additional filter was installed in December visit? It costed me extra Rs. 1100.
3. If you know filter will get damaged in another 3 months, would you continue using such product which will have around Rs. 2700 recurring cost each 3 months?
4. How-come company is not aware that planned technician visit did not happen on 23rd Jan?
5. What company did to understand that there is a progress made on escalation from 18th of Jan apart from scripted calls asking same questions?

I would request to give me replacement product or pay my purchase amount+mud filter. I would be also grateful to you if you can ask your technician to communicate with some decency.

Reference number of complaints raised with Eureka Forbes are
[protected]
[protected]
[protected]
[protected]

The case is open with Euraka Forbes from January-15 and now they have not even responding to complaint. Product has been not working and they keep insisting that I've to keep paying for new filters every 3 months.