Eureka Forbes Complaints & Reviews

ON 30th Oct, I have raised a service request([protected] ) with eureka forbes mentioning that I have renewed the AMC (Contract #SO[protected] for the Aquaguard Water purifier product and requested them to change the filters. Called up customer care quoting the Service request and AMC contract number. However there was no action taken till 2nd Nov. Then I wrote a mail to the first level escalation, still no response. Later, I had been writing to the second level escalation and till today (24th Nov.) there hasn't been any response, in the mean time I get a call from the customer care asking my mandatory service is due, to whom I explained the entire story, in response I received is "sorry for the inconvenience", and ensured me that a technician will be sent to resolve the problem, which did not happen. One of the WORST service. I would recommend NOT to OPT for any products of Eureka Forbes. They do not have commitment to the customer. I want my money back which I paid towards AMC

Since last week my eureka forbes unit was not working I complain about this for 10 times and my unit in amc but any one on behalf of eureka forbes is not taking action very poor service of this company please switch off this company to Kent very good service of Kent installed in my brother house no water In my house for drinking since last week

I registered complaint number [protected] on 10th November 2021 about water filter not working. There is no positive response and nobody from the company attended to examine the issue. The water filter is under AMC. I have written e mail to the designated e mails by following step 1 and step 2 also as provided on website. However, there is no positive response. Still problem is not resolved. My registered number is [protected]

I had bought a water purifier from Eureka Forbes in December 2020. The warranty is going to end in one month, and the purifier stopped working. I have lodged a service request on their website on October 30. I have been calling customer care for the last 25 days and they keep promising they will get in touch in 2 days, but no one is coming or calling or anything! I am convinced that they are delaying it intentionally so that my product will go out of warranty so that they can charge me for the repair. I haven't seen such unprofessional people elsewhere. All they want from you is to buy their product and after that their job is done.

Eureka Forbes AMC water purifier complaint number - [protected]

Eureka Forbes sent me whatsapp message to buy AMC saying my AMC is about to expire, their customer care service constantly called me to pay the AMC using the link and I have logged into the Eureka portal and paid through the Paytm wallet, now Paytm says they have paid to Merchant Eureka Forbes but in Eureka portal, I have received 503 services unavailable error page and again their customer care support started calling me again for the payment and I informed them about the error page and I already paid they said it will be refunded back to you but till now I haven't received the refund.
I feel their customer care doesn't care about customers and I have called multiple times they will answer our tea will call and resolve the issue till now my issue is not resolved
here is the complaint number - [protected]

I didn't expect this kind of service from reputed company like Eureka Forbes.
Your Team is responsible for my money loss and you need to refund this ASAP.

I have purchased vacuum cleaner online from Amazon. One of extension tube find crack. I have sent request for replacement but there is no response .
model no. Sure From Forbes, invoice no. DEL[protected] dt 29/09/2021,

I purchased Vaccume cleaner online last previous month but delivered me defective product, my product in under warranty I requested to company that change my product or repair, but my issue not resolve yet also not respond me after 1 month of complaint.plaese resolve my issue asap

Left wheelnis immobile therefore the gadget is not able to go around

I had the worst experience with Eureka Forbes customer service post installation. I have bought a Dr. Aquaguard Water Genius plus from the company. And I have taken an AMC policy also. But the kind of treatment I got from that company is nightmarish at the least. Their attitude towards customers is indifferent, insulting, unprofessional at the least. First any complaint you make they first don't respond at all. But their system will promptly send an SMS that you will get service personnel sent to your place. But at the appointed day nobody will turn up. Again you make a complaint, send emails even to their CEO only to find out that again the same dummy SMSs and even phone calls but no real service personnel will attend your complaint. Mind you I am living in one of the most accessible and important part of the City, Annanagar. Imagine the plight of the people in remote areas. As I said this is the treatment I got even after AMC agreement. I can only say that the company is a fraudulent entity and their AMC is a sham. In the mean time you will not have safe drinking water ever after investing so much money. You either buy canned water or think about shifting to some other company product. WHAT A WASTE OF MONEY!

Sir mere Ro mai over flow volve problem tha aapke company dwara service date 19/11/21 ko kiya gaya bt new problem create ho gya ki ro off rhne ke baad v waist water flow ho rha hai or sath mai jo problem ke service krwaye o v proper work ni kr rha hai bt Mechanic Fraud kr ke Rs4300 lekar chala gaya so pls help me.

Respectfully
I am to submit here that I had taken the product Dr. AG NRICH HD UV on dated Dec 2020. But unfortunately it is not working last fifteen days. I lodged complained in the customer care number and the service man came checked and report that the filter got damaged. I asked him what is the reason for damage in short time he answered that 1. If the iron labels is high in the water? 2. If the water pressure is low ?
3. If your consumption is more ?
Sir in the above questions there is no point of answer is exception for me because iron labels of water is 0.5 and machine installation in ground floor and the water pressure is high and my family consists of three members we are both in service of Law Department so the consumption rate is 5 litre per day. So how it is got damage in 10 months either it is manufactured problem or mechanical problem so why the consumer bear it in short term. So if you kindly give me justice by inquiring my petition in short term otherwise I will go to against the company in the upper forum by virtue of law.
Yours sincerely
Priyanka Patra
[protected]
[protected]

*Complaint ID :* [protected]
*Issue :* No Water
*Creation Date :*[protected]

This complaint is still not resolved. No response till now. We have sent email to head of consumer grievances Anu Kotian also. Even they don't even reply. So i want a replacement because the product is under warranty and amc.

Bought a vacuum cleaner 4 months back, the product is nt working and no one is responding to all customer care ticket, Just srevice request number and tracking numbers are provided, but no use of these service system that they are maintaining. Even after multiple emails and escalations, no response.

A verybad experience from a company that i believed to live up to customer experience

I have purchased this product on 18/01/21 and since then i am facing different issue with this machine. Already 4-5 times service engineer has visited my house for different problems in ;lasst 10 months.

Now water is not at all flowing and as per service engineer main filter is now damaged. To replace this now i have to pay[protected] other wise this will not work.

My service request no [protected] dt 11/10/2021 Follow up ticket no[protected] dt 26/10
It's more than 35 days since I registered my service request when my water purifier stopped working and the service light on it turned on.
A technician from their HARIPPAD office visited on 15 th Oct. and after checking, informed that a UV LAMP needed to be replaced and it would be replaced in 2 days, After 2 days upon enquiry I am told that UV lamp was not available at Harippad and they had given order and it would arrive in 3 days . But even after 35 days they have not replaced the UV lamp in spite of my several reminders and my water purifier is still not working.In the mean time I contacted Eurokeforbes several times using all the options available .But only apology and promises.No action. Please note that every year I am paying Rs 5000 + plus as AMC,
Details of AMC given below.
"Dr. AQUAGUARD GENEUS+ (RO+UV+UF)
Account Details
Product Details
AMC Details
Component Number[protected]AMC Renewal Date09/07/2022Online AMC Creation Possible From :11/09/2021Online AMC Creation Possible Today :No
Current AMC
AMC Start Date:09/07/2021AMC End Date:08/07/2022
Up Coming AMC.
AMC Start Date:09/07/2021AMC End Date:08/07/2022Status-"
https://www.eurekaforbes.com/amc/details/index/#:~:text=Dr.%20AQUAGUARD%20GENEUS...⇄ -

Not able to repair of replace inspite of six months complaining of leaking

This is regarding one water purifier purchase I made on 9th Nov 2021 from Eureka Forbes. (Sales order number: [protected], Customer code: [protected])
The sales executive promised next day delivery and installation so I made the payment. After the payment no reply from him. Whenever I call the customer care they tell me they will escalate it, but no resolution yet. (SR no.[protected]). Till the product is not installed.
So request you to cancel my order and refund the money. I don't want to continue with this kind of fraudsters.

Sir I ordered (combo pack of 3) suit dress for my wife from trendyi website of Rs 799 and Delivery boy of ekart logistics deliverd the product on 26th july in morning. I did payment through upi by google pay..when i opened the pack i recieved three dirty torn pieces of cloth.. then i returned the product. i tracked the product by order id WSPC[protected] it has reached back to seller..yet i havent got my money refunded yet..please refund my money from them... i think its a fraud company..my transction id is[protected]

Hi I am trying to get hose pipe connector for Nano vaccum cleaner. I couldnt find it on your website or any other location

My details - Naren-[protected]

Hello,

I'm extremely disappointed with the way you guys have handled my service request: My service request number is [protected] and my Escalation request number is [protected].

I have raised the service request on 4-Nov(Diwali day) as my house is flooded with water due to leakage in the brand new Aquaguard Aura water purifier. I have bought this from Amazon just 3 months back and this is the 2nd time I have to call for service help. I Can understand there is a delay due to the Diwali holidays but till now (11-Nov) no service technician or any follow-up call from customer care service happened.


I have called them multiple times the customer care and they are saying we will contact me in 24 hours. I guess you don't understand that a lot of energy and time goes into follow-up with the customer care team. Don't you understand that the basic culture for not giving false promises to the customer? I'm only upset with the unprofessional treatment towards me. I have over 15 years of corporate experience and am I m facing such kind of irresponsibility from India's number one branded company. You simply cannot treat any human like this. I can only imagine your company culture and the kind of people you hire and work for your company. I wish you luck for your system to work.