Eureka Forbes Complaints & Reviews

I have bought Aquaguard Active Copper from the company directly. However, I got a call for AMC and I did AMC with Aqua Care. Later some one from Aquaguard called me for AMC and they told me that, Aqua Care is not from Eureka Forbes, but they are authorized dealer. So, my question is how Aqua Care got my number and product details, unless it is provided by Euroka Forbes. The person who came to change the filters was very fishy. I am not sure...

I’m using aduaguard magna water purifier from Eurekha Forbes. It’s under AMC. Service is not done properly. I have raised my concern to their team and no response. 4th time in a row from last three months I have raised service request. Service not done properly. Now the unit is fully stopped and no response from their side after escalating to the concern team...

Asset ID: 32436170. 5 Days back my water filter stopped working. Completely. No lights nothing. Called up the usual technician who comes for servicing the unit. He checked the unit. He called his superior and told him the problem. The superior told him that he will send someone to fix that problem.

We are still waiting. I called[protected] and[protected] everyday since then. No one picks up. I called [protected]. The number...

Camc services not extended even after 5 months of payment and follow up...

I had raised reinstallation and filter replacement request on 30th April. But executive came for it only on 5th May. Reinstallation and filter replacement was done too. We renewed our AMC too. Later we noticed the RO was leaking and informed executive who came as well as Karapakkam customer care centre too. He again came on 6th May and informed us that tank was overflowing and some part needs to be replaced. On 8th May he replaced it but...

It has been two years of complaints now. And they just don't revert. They don't call. Don't pick up our calls. And no service provided. And this is when my product is covered under 2 year AMC. Worst company....

Dear eureka forbes my complaint number is [protected]. Does eureka forbes company has any shame left? you people have made a habbit of harassing customers. this is my last conversation with you people, next time i won't even think twice before suing the company for harassment. you people have become insane. due to your company's delay in service/ repair, gallons of water has been wasting from the day complaint was registered. have some shame....

Hi,

My name is Avinash, i am from Chennai on 30th march 2021, i bought Mopnvac zero bend product on name of my mom (Mrs.P.U.Nithya ph# [protected]) and it got delivered on 31st march 2021, sales person B.Saravanan sold the product to me and paid him the total amount of 24000 rs cash (1000 advance & 23000 final payment), and we started using the product and suddenly it dint work, i requested for a service to helpline and registered...

It is flashing fault no 4 from last two days, dont know whether water is safe to drink or not, kindly help us asap...

Dear sir
We have aquasure xpert from auqaguard, it is flashibg fault no 4 from the last two days and We are unable to do anything due to lockdown in indore mp, , , , We are facing problem and dont know whether the water is safe to drink or not, pls help us out asap...

I went to official website of eureka forbes and put enquiry of softner and after which sales person Siddaraju([protected]) visited my place and got a 2000 litre softner installed but he has cheated me frauded 4000 rupees

i have all whatsapp messages with me and i am sending complaint to eureka forbes but they are not doing any thing.

Suresh
[protected]...

I have ordered Aquaguard but no one has come yet to install. I have been waiting for installation for more than a week now.
I received a call from this number [protected] and asked if Installation is done, when I said No, they instantly disconnected my phone and.they do not have courtesy to pick the call again or reply back...

I purchased a Aquaguard water purifier based on the suggestion from Eureka Forbes sales executive on Apr 23, 2021.

An RO model was suggested for me, while the input tds was only 350 PPM and also informed me that wastage water would be less than 1/3 rd of input water.

After installation I saw that the wastage water was more 3/4 of input water, which is not suitable for me as we live water scarcity area.
br...

Sir/madam

I have bought Amaze model water purifier from Amazon in February
since I have purchased there has been constant problems coming in purifier.My purifier is not working over a month now.and we are so much harrased and depressed due to this.

I have made several complaints on eureka forbes mobile application.somehow they close it everytime without solving my problem or without even contacted.br...

HI, I made a call to your customer care no[protected] on 7 th April about my vaccum cleaner WD X2 not working . One Mr Prasanth {[protected]} from Madhanagar, Chennai visited on 8 th April and informed that the wire had gone and to be replaced . That would cost ₹ 1200 /-, he said and will order for the spare, will be replaced in a week ...
Till now .nothing has happened and I phoned your customer care no 4 days back and I was...

Date of incident: 20.04.2021
Complain Id : [protected]
Client Number: [protected]
date of complaint- 19.04.2021
Full Description of the incident:
The service mechanic of the aquaguard dealer of Puri of Odisha came to repair the fault of the machine on my personal complant to Mr. J. Jena, the proprietor of M/S Swasthika Servces, Area Franchisee of Eureka Forbes, Guru Vihar, Lane- 1, Puri. His mechanic Mr....

We have an active AMC till[protected], the Water Purifier not working and have raised a complaint on 26th March-2021 ([protected]) and there was no response from the service team, We have tried to escalate using all the options and nothing worked. I had called so many times to customer care and they told technical will come in 24 hrs and resolve the issue. Till now nobody come for repairing the water purifier. I asked to customer care so...

After taking AMC no proper response for a service issue, a few parts have to be replaced for free, they are delaying the service, from past 3 weeks product is not working, Due to pandemic, it is the very tuff situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved.

Promising daily for within 24 hrs resolution by every...

After taking AMC no proper response for service issue, as few parts has to be replaced for free, they are delaying the service, from past 2 weeks product is not working, Due to pandemic it is very tuff situation for senior citizens to go out and stand in queue for filtered water, even after multiple communications, escalations mail we are not getting the issue solved .

Promising daily for within 24 hrs resolution by every...

Filter maintenance and repair was scheduled for 7th April, but no one has still arrived to do the maintenance. The technician is repeatedly saying nothing has been assigned to him and customer complaint is saying they have escalated but no action appears to have been taken. The water has practically turned filthy and unconsumable. We have a 3 year AMC with Eureka Forbes and this is a recurring problem.

Please have someone look...