Eureka Forbes Complaints & Reviews

My vacuum cleaner is not working for the past 2 weeks and i have logged into service request before 2 weeks.no response from their end for the last 2 weeks.They are saying due to pandemic service is delayed.useless pathetic customer service.

Hello Team,

I am Rahul and we have been a loyal Eureka Forbes customer for many years now. I just found out that the service being provided for my aquaguard reviva purifier is being done by an unauthorized company called Aquacare in Bengaluru.

I am not sure how they have managed to get my information from your system to service your products. Please let me know if they are your authorized service providers. If not then please let me know how my contact information has reached fraud companies like these.

I have seen many people contact you with the same complaint. Why is the company not acting to resolve the issue?

I am afraid your company is going to lose many loyal customers if this persists.

Looking forward to a quick response and resolution on this issue.

I had raised complain on 16 July, complain number [protected], no one come till date. i had taken AMC for one year and eureka service is very worst. Nobody visited and i am purchasing water daily and amount 100 rupee per day. so what is the benefit of AMC and who will support on this. Last time also my complaint attended after 45 days. i am really very much disappointed service from euteka forbes.

I am Deepak Thakur from Pune. I am trying to reach a sensible person from Eureka Forbes for repairing my vacuum cleaner since 4 months, yes FOUR months.

Today a person (after 4 months of followup) visited my house and gave me expert advice that your motor is damaged and needs to be repaired. Exactly same thing I am telling Eureka Forbes from last 4 months.

He said that it will take one week to get the motor. This is too much. How is such a big company managed? I would like to tell you that you are LOOSING a big business (of repairs) by NOT catering properly.

Also, I and any other sensible person would NOT recommend Eureka Forbes products after such instances of delays.

Hopping for the best.

Compliant not attended after amc service.. No water supply at all.

I ordered Eureka Forbes - Eureka Forbes AquaSure from Aquaguard Delight (RO+UV+UF+MTDS) 7L water purifier, 7 stages of purification with Ultra Filtration (White)
but during the installation process technician told us that the product is defective. After that Amazon provided us the replacement on 29 July. Now it has been more that 7 days but no one has contacted me regarding the installation. I have tried contacting the helpdesk multiple times and every time they raise the ticket and inform the same thing that technician will contact you on priority but nothing at happens.

The product is delivered and it is just sitting there in the box without use. Also I am not hoping that this product also will be defective but based on previous experience, now from Amazon I only have 9 August till replacement and without installation how would I know of the product is working on not.

Please take this request seriously. Because overall since I bought your product the experience is not at all good.

Request number : [protected]

Ever since I had purchased this, it is not working. Had complained many times. People don’t visit to check the issue. Even if they visit, they say parts problem, due to lockdown unable to get parts(since last year, 2020)

Sales Order number - [protected]

Kindly arrange for repairing and services of
Vacuum cleaner Model WDX-2, operational at Parinam Law Associates', Express Towers, Nariman point office.

[protected]

When I switch on the vacuum cleaner after 2-3 min automatically get switch off

I had raised a complaint on 26th July, but till date nobody is turning up.
for servicing. very pathetic, horrible, service and shameless customer care representative, only till buying they will speak softly but after selling, they won't care at all.

service request No : [protected]

please don't buy next time from these people.zero rating.

Service Request number:- [protected], The complaint was raised on the 26th of July. Technician name:- Vishwa Number:- [protected]. He visited my house for service before this on the 14th or 15th of July to check the tank overflow. After he fixed it, its still leaking. I raised another complaint on 26th July and no response yet from him. I'd like him to repair this at the earliest as this is under the Anual Maintenance Contract that I have already subscribed for.

I have one neo aquagurad old . For which i have taken amc contract for rs:1875.00 (receipt no:0677109) for the time period 18.08.2020 to 17.8.21 .Mean while I have purchased one new dr n rich aqua guard of rs:26000/- after getteng assurance that my amc contract will be carry forwarded or adjusted with new one.They also transferred me of rs:1000/-as buy back of old machine to my SB account.but at present refuse to adjust my earlier amc contract. this is purely cheating .I have all the record that they assure me to adjust amc with new one.my old customer code is 03352678 and new sale order no is SO1632412 DATED 13.01.21
KINDLY LOOK INTO THE MATTER. I AM NOT HERE DISCLOSING THE NAME OF SALES OFFICER. IF NOT SOLVED THEN I WILL DISCLOSE THE NAME OF THE SALES OFFICER

After lodging a compliant for over a month, they've never come for a repair. The way they've handled the compliant is totally unacceptable. After a ton of claims at the time of purchase the product now does not work and they're reluctant to repair... I feel fooled being fooled.

Bought aquaguard neo on 24th July from pai. Its a defect piece and started leaking from day one. Called the pai customer care but they are not willing to help. They are even cancelling the call when we tell them the registered mobile no. Jus cutting call. One person kept me on hold for 15 min and then i had to drop without option. Very pathetic service.

Please araange to replace filter at earliest

I raised a complaint on Eureka Forbes on 26th July 2021 whose complaint number is [protected], and it's 1st August I haven't received any call from the technician nor any technician visited till yet.

I have been calling there customer care since 6 days and they are not even entertaining us. Just they are making false statements.

I genuinely request you to please take a strict action against this company please they are making the customer fool and wasting there money and they don't bother services after sale.I am fed-up with this company now.

Please take a strict action against this ..and black list this company.

Thanks and regards
Tanmay

I bought the Eurekaforbes Aquagard couple of years ago and troubled with their high maintenance charges. The unit price was roughly e24000 rs and annual maintenance is 6000 rs/year. There’s no rationale for such a high cost.

REF MY CUSTOMER CODE; [protected]

Sir/Madam

Water is flowing even after applying the stop button. Recently, the unit was under AMC From:[protected], for a period of three years. An amount of Rs.6300/- was paid for the same.

In spite of my oral complaint and twice on online(Ref.[protected], dt.27.7.21 and [protected] with follow up activity number[protected] dt 29.7.21)no action has been taken. We deeply regret for the act of non-grievance attendance.

O R K RAO, MOBNO:[protected], emailid: [protected]@gmail.com
dt.31.07.2021

On 28.07.2021 service technician Mr.Jana @[protected] came for service of RO which is under AMC ( Contact number registered with Aquaguard [protected]) We were told that PCB is spoiled and cannot be repaired.
He offered New [protected]@select Edge at 23990/-. I have checked up with Reliance and told him, it is available for Rs 20990/- and in addition there is a cash back of 10%.
Mr.Jana agreed for a price of Rs21040/ and told that he would get me Rs2000/- through cash voucher for my old aquaguard and 12% cash back on Rs21040 through ICICI credit card. I paid Rs 21040/- through ICICI on 28.07.2021 and he agreed for delivery on 28.07.2021 evening.
1)There was delay delivery, it got delivered yesterday.
2) Mr.Jana didnot get me Rs2000/- for the old Aquaguard collected from me. Now he refuses to get me payment of Rs2000/-
3)He confirmed that there is no cash back on ICICU, as committed on 28.07.2021.
4) If I had purchased at Reliance at 20990, I would have got Rs 2099 and additionally Rs 1000/- for my old Aquaguard, while I have made payment of Rs21040/-incurring a loss of Rs 3149.00.
5) While the offer made by Eureka was 12% on 21040= RS 2524.8+ Rs 2000/- cash offer on my old Aquaguard.. So total of Rs 4524.80, I was cheated on this purchase.

Very poor services rather can say poorest form of services
on line complain registered thrice but problem still persists. Though service engineer has visited once but the products seems of substandard quality. to use this product seems wastage of time and energy. Hardly seems any body serious about entertaining clients complaints.
only forum left is consumer forum.
sheikhar chander satti
[protected], [protected]
jammu-180001
email id:- [protected]@gmail.com,
[protected]@hotmail.com

Dear sir,
I raised a complaint on 23.06.2021 vide complaint no.[protected] regarding vaccum cleaner not working. After that engineer came and checked that its motor is not working. It will be replaced within 3-4 days.
AFter that no person came inspite of repeated phone calls