Eureka Forbes Complaints & Reviews

We bought an Aqua guard water purifier on[protected] and the same has already been repaired 4-6 times for water leakage. Still the leakage issue is not resolved. The product is still under warranty.

We are extremely unsatisfied with the product we bought and repeatedly requested the dealer to replace the machine if it cannot be fixed properly. However, the dealer is not cooperative and says that the company does not have any replacement policy even for faulty products. But as per the consumer rights if you cannot fix a product under warranty you have to replace it.

Kindly take this as our official complaint and advise what needs to be done next for replacement of the faulty product.

The worst aquaguard ever we have used. Don't go on advertising and other things. Service is also poor.

From 16th august 2021 My filter dr Aquaguard has completely stopped due to the chip in the filter..I had complained eureka forbes regarding the same they promised that they will send the technician for the change of filter even I took AMC also.. the Technicians are irresponsible and not even picking my call. Called the marketing personal and the service head they promised within one or two days it will be resolved but till now the filter has not changed..now even the marketing person and the service head is not picking up the call..Eureka service is the worst service. I recommend everyone before going for buying eureka forbes think twice..
In future I definitely not going to buy Eureka products. I'm very much disappointed. I m asking for the AMC amount of Rs 5.5k back if I will get the amount I will go for any other water purifier but the same they r not refunding..

We have bought AMC for water purifier.

from last one week, purifier has stopped working .Technician told that PMC is not working and they don't know when its going to be in stock.

We have been doing follow up with customer care team but they are just giving assurance but no resolution.

Technicians are irresponsible. Eureka service is the worst service. From Aug 11th im doing follow up, but till date my request didn't get resolved. In future I definitely not going to buy Eureka products. I'm highly disappointed.

Our kitchen is flooded due to water leaking from the RO after your maintenance person attended for regular service. It’s been 4 days and we have to take legal action if this continues with our kitchen getting damaged. Complaint number, the latest one is [protected]

My complaints id:-[protected], issue:-unit not work, creation date:-11/08/2021, i had many time call and email this company.but no any action on my complaints.i have purches aquasure desire ro +uv+mtds.when
it is not working this time.

AMC was bought on June 18 2021, for the Aqua guard Enhance Pro product, its been 2 months still no resolution.
1. Complaint number [protected], if I try to escalate this in their site it says not a valid ticket.
2. I have called more than 50 times to get this solved, from 2 moths still they don't have any escalation process to address this kind of issue.
3. I have written to all the email id's which was provided by Customer care no one is keen enough to respond also.
deepa.[protected]@eurekaforbes.com
[protected]@eurekaforbes.com
[protected]@@eurekaforbes.co.in
4. I have called so many numbers to get this addressed.
CC Numbers: [protected] / [protected]
Service guys numbers: [protected] - Achuthan, [protected] - dilip Reddy [protected], [protected]- Ragavendra

No Luck and more over, for my enlightenment AMC is not refundable if they are not providing the services also. technically speaking from past 60 days I am getting water can's which has costed me around 6K and 10 K of AMC, I could have bought a new product.

They have the worst service, they cant connect to their own team members to get the details and never give call back as they say you will get a call in 2 hours, for any query it takes 48 hours after that they say ASAP, which will never come.

This is the worst water purifier I have ever bought. It stopped working only after 2 months. Even worst than the product is the service of Eureka Forbes. They repaired the product and created several other problems like water started leaking, it stopped beeping, it even doesn't show tank full even when the tank is full. The worst experience that I am facing now is water overflows the tank.

It has been 2 months since I complained the issue. They have not yet resolved the issue. Neither they are replacing the product. Now they don't even receive my phone. Worst experience of buying. They are providing cheap product and service as well.

Complaint no.[protected]

Maine es company me many times call and email kiya hua .but koi action nhi hua mere complaints regarding . jb mai company me call krta hu to wo log bolte h prolem solve ho jeaga but koi vi action nhi hota h.maine (aquasure desire ro+uv+mtds) purches kiya hu. jo ki product avi work nhi kr rha h.tab maine 11/08/2021 ko complain kiya hu .but mere complaint pe koi vi action nhi liya ja rha h.my compaints id:-[protected], issue:-unit not work, creation date:-11/08/2021.and my products is warranty period.

I have complained for water leaking after service threw AMC.
I have complained 4 days back, a guy named Anand visited and said i will come back tomorrow with part.
When i contacted him next day he say every time that i am coming.
Now 3 days is over nobody is cares.
I emailed a lot of time but there is one email id mentioned with name deepa it is useless.
Please don’t try to buy RO from this company.
Worst service.

I have renewed the contract of Service with comprehensive contract with parts for service of Dr Aquaguard in October 2020, thereafter in the month of May, I complained for regular service of water purifier, which was done by Ahmedabad Franchise office, but it was not done properly and just open and clear water/ dirt through hummer pipe. After that service in one and half month time, we got red light blinked so that time we complained for service, and immediately person visited and told that filter need to be replaced and we need to pay for it abt 4000/- we were very much surprised, as our contract is with parts, but we were told that only once we replace parts so either we need to pay it or renew contact immediately, and we need to pay Rs. 5800/- . then we have filed complain online again and again but no one listened to us and our issue has not been resolved. in the meanwhile within 3-4 days, machine has been completely shut and its not working, and when we complain, then we received call from Ahmedabad Franchise that you need to pay otherwise no one will visit, as filter need to be replaced otherwise machine will not work. I am really surprised that if filter need to be replaced, it need to be, as it cost around 50-100, why they need to change membrane etc now, they can replace it at the time of renewal in October and why we should renew contact now when it is due in October. We have mailed and repeatedly complained but our issue has not been resolved and we are fed up with service of euraka forbes

So far no update since the complaint was raised and never expected such a worst service from Eureka Forbes. If you people can't meet the expectation why you sell the products with the silly excuse of a pandemic reason.

If there is no update will raise an complaint in consumer court as there is no positive response from customer care with same old dialogue fed up listening to same words with no further progress.

Ref- EFL2385103: Worst service
3 messages
Deepa Customercare Thu, Aug 12, 2021 at 5:52 PM
To: "[protected]@gmail.com"


Dear Mr. Kishore,

Thank you for contacting Eureka Forbes customer support.

We regret the inconvenience caused to you and assure to resolve it at the earliest.

We have found one complaint raised on 07/08/2021.

We tried reaching you over the call, however we could not get connected.

We have raised your concern with our respective team for immediate attention & solution.

Your new ticket number is [protected].

We appreciate your patience & association with Eureka Forbes.

We are escalating your concern to the respective team for a resolution.

We wish to inform you that due to pandemic & Govt. restrictions, please expect some delays in our response in attending your service/installation request.

Our authorized business partner will call you at the earliest and schedule a visit depending on permission from local authorities.

We request you to check our service technician’s Id in the mobile app of Eureka Forbes, so to ensure no unauthorized agencies are attending your complaint and using any-non genuine parts.

Thank You,

Stay Safe, Stay Healthy!

Have a great day ahead.

Warm Regards,

Deepa

For any further assistance please reach us through following channels:

o Download Aquaguard Service APP – Google Play Store (https://tinyurl.com/ycscpe5x) & Apple APP Store - (http://bit.ly/EFLiOS)

o Log a service request from Eureka Forbes Website (https://www.eurekaforbes.com/customer-service/request/login/)

o Write your query on -Deepa.[protected]@eurekaforbes.co.in

o Type SMS “REQ” & Send on [protected] (*Registered Number)

o Talk to us on – [protected] / [protected]

From: [protected]@gmail.com
Sent:Thursday, August 12, 2021 5:12:12 PM
To:Deepa.[protected]@eurekaforbes.co.in
Subject:Ref- EFL2385103: Worst service

Hi Eureka,

[protected] - Service request has been raised on 7th August since no water is coming from the purifier and we have been waiting for the past 6 days for some service person to attend.

We tried to reach the service person multiple times and he did not respond - All of a sudden he called an hour before and has informed I have got the filter for the purifier and he is asking whether he can come to service.

Without looking at the purifier he has ordered the purifier parts is something very fishy.

Water is a daily need for a family to survive and we have not been informed about delays or even they have not kept us informed about it. Have escalated multiple times through the so-called Whatsapp assistance but no use - Please develop solutions that really matters and helps every customer.

I am very much upset and have developed very much stress due to owning a Eureka Forbes product. During these tough times, we can expect a delay but why the hell it took around 6 days for a service person to reach out for a solution, and that too a replacement.

Please help people with a good hearts - a false advertisements of resolution in 48 hrs will not withstand longer.

Thanks
Kishore


Thanks
Kishore
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Kishore Kumar Tue, Aug 17, 2021 at 2:10 PM
To: Deepa Customercare, [protected]@eurekaforbes.co.in
Hello,

The complaint I have raised is against the backend team who is handling the service request.

The below is not the solution and need to know how the technician can order parts without visiting the home and equipment.

Thanks
Kishore
[Quoted text hidden]
Kishore Kumar Tue, Aug 17, 2021 at 5:56 PM
To: Deepa Customercare, [protected]@eurekaforbes.co.in
Hello,

Just now had a call with customer service person ([protected]) from Velachery.

He is framing a good story against the complaint and he putting the blame on the consumables delay is the reason. This is not at at all informed to me in any conversation.

If there is a delay in the consumables delivery why it was not informed to me in prior. I totally understand there is an issue due to this COVID - but I would have whole heartedly accepted if the situation is accepted.
No proper communication is established to the customer and all the time canvasing for the AMC plan rather focusing on the complaint.
The way he spoke to me is its not his mistake its a mistake from Eureka company.
He could not able to answer the above questions and
Wonderfully he closed the conversation with “LET ME KNOW IF I CAN SEND THE CUSTOMER TOMORROW AS I HAVE MANY CUSTOMER TO ATTEND” - Awesome response while speaking to a customer - PLEASE TRAIN YOUR CUSTOMER REPRESENTATIVES TO HAVE ETHICS AND MANNERS ON HOW TO TALK TO A CUSTOMER.
And so on…

I was expecting an apology for the mistake from service person end and resolution to this problem. But rather he spoke as if its not an issue from his end.

I was hoping till my last email that someone from eureka would hold responsibility for this problem and ensure it is not repeated by taking this as a case for ensuring future customers are not impacted - SEEMS TO BE I WAS ENTIRELY WRONG.

I have 2 water purifier bought from EUREKA in Kumbakonam and I am owning a Home stay called Narayane Home Stay. The service is top notch and they change a part after visiting the equipment and we will have confidence that we are spending for what needed. Hope this will not babe impacted I presume.

If this is the customer service Eureka is going to provide I will exit from the Eureka Family of customers.

The service person who called have informed me that looping the email with CEO would make an solution - but it again ended in raising my blood pressure. I am happy to close this to avoid further irritating calls from so called EUREKA representatives.

Hope I will join the group who had worst service experience from the EUREKA. During sales, I had been promised to address issues within 48 hrs - it is a FALSE promise. TOTALLY LOST THE TRUST WITH EUREKA.

I did not mention this in my previous mail since my personal emergency is not the only work for Eureka- I was urging for this water purifier to be repaired since I had to undergo a surgery. This service has totally disturbed by mental state and doctor had to push surgery for 2 days.

Thanks
Kishore
[Quoted text hidden]

Water purifier stopped working. Service man rejected service over phone but aquaguard customer care says it will be done in 24 hours, it is 48 hours now, still no response. Thet are cheating customers especially with AMC gimmick. There is no point spending for AMC when no service at all

Filters stopped working within 80 days of change. I have Dr. Aquaguard classic+ for which within 80 days of changing filter it stopped working. The technician says that 6000 litre is consumed which is impossible for a family of 4. Product chip is such that it doesn't give water after sometimes and customer is forced to change filter. I have already changed filter twice within 1 year and each time cost is 2500. Technicians either tell now to change motherboard for 3000 rs or to install booster pump again to get it work properly.

Got AMC from Eurekha forbes and raised service request for power chord issue with Dr Aquaguard Geneus+, but technician assigned is not picking up phone or attending the service request. Raised ticket on August 12, service request number is [protected]

Date:15.8.2021

We are very disappinted with Eureka forbes.

1. I called up yesterday and today the toll free number and no urgency showed.

2. I called up today last time and senior executive from kolkata told that they will not be able to do today but tomorrow . Infact I was chasing even yesterday .

Its a real sorry situation for customers where the water is an important thing in human life.

3. Got a call from one executive at 8:30 pm and he dont have clue whether its installation or service

It's been 5 days, the water purifier has not been installed yet.

1. My working water purifier was damaged in the process of changing the filters by the technician.. when he could not resolve the issue, he called another technician for help.. after a struggle they somehow made it functional and left.
2. After two hours of their leaving, the purifier stopped working again.
3. We have been registering a service request since 6th August 2021 and every time it is told to us that our request is open and a technician will be sent soon but till now no one has come to repair the water purifier.
4. It has been a week plus now that I have to go out to buy drinking water.
5. I'm not only putting myself but also my family at risk every day I step out.
6. My 80-year-old diabetic Father and my asthmatic son are prone to infections in the present scenario. I'm so disheartened by the callous attitude of the company in dealing with people's health .