Eureka Forbes Complaints & Reviews

I had purchased a krod free vacuum cleaner and steristeam cleaner on line from eureka forbes under the guidance of the manager of eureka forbes coimbatore. Received the products on 12.05.2020. However i found that the vacuum cleaner is not charging. I mailed my complaint to [protected]@customercare with no response. I called up the local office and was informed that i should register for a replacement of the product on line which i promptly did on 14.05.2020. But till date (27.05.20) i have not received the replacement. If i mail them for the status of the replacement a standard mail that the replacement will be sent in 15 to 21 days time is received. A very disgusting on line shopping experience with eureka forbes.

I would like to escalate the matter that my eureka forbes - aqua guard is not functional since march (Physical damage) and i have made several complaints to come and fix the same under my full warranty period for over 2 months now. This is an essential service and no one would have stopped the service person to come over. But eureka forbes has been pathetic in evolving in current covid situation and money we pay for warranty is a waste. There was zero attempt to fix a customer issue in dire need as we do not have water supply and only because of your negligence we are having to drink unsafe water during this specifically sensitive time.

I asked customer service reps to arrange a call back and he promised one in 24 hours, no one ever called back. Service rep assured a priority service and no one even bothered to call us and check what happened. When all other firms such as urban clap, amazon etc. Are operating since may 17th. What is the problem with eureka forbes? Service rep also mentioned that emergency services are being addressed by them, however no one even bothered to attend my emergency.

I have requested my warranty to be extended for these 3 months that they couldn't attend, due to the lack of their support in fixing the issue and the representative outright rejected and said they cannot do that. I asked for an escalation point and he outright rejected stating that there is no escalation point in their customer service department. They charge exorbitantly high (~5k) for full warranty and service each year (Obviously a brand premium - totally undeserving charges) and have not been diligent in providing service/ extending service membership for the duration they are not operating.

Why should a consumer bear the brunt of their negligence? We request you to please address the matter and help me get the extended warranty period when they are fully operational.

Product: aquagaurd genius+
Complaint numbers: [protected], [protected], [protected]

Thank you
Deepthi

Two mandatory service was due but no service provided.
We made several complaints also but no response.
We got phone call but no visit.
We got complaint number but no one visited.

Gwpddclpb10000 product code - aqua guard is not working

Hi this is geetha

I have been using nano trndy vaccum cleaner, my hose pipe got broken can inget a new one, plz help me out

Regards
Geetha

Hi, i have been looking for a replacement for hose pipe connector for my trendy nano vacuum cleaner.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine. These latches are too delicate to be a part of a vacuum machine, which gets dragged around during cleaning. While looking through the company's website, i couldn't locate the part.

Please help me with this issue.

My euroclean i-clean vaccum cleaner under warranty stopped working 2 weeks back. Contacted csc at medavakkam, chennai-600100, which is my area service provider, 2 or 3 times. No solution found. Registered a complaint no.[protected], dated 16th may 2020. Complaint is 9 days old, but no company engineer called me till date. Frustrated and disappointed.

I have an amc contract receipt no. 0162315. I have to get my ro serviced but am not able to reach the toll free number to log a complaint. Please send your service representative before 12 noon as our society will not allow work beyond 2 pm due to covid restrictions. Shailen ruparel for jc thacker. Mobile[protected], e-mail shailen. [protected]@gmail.com

I have logged a complain on 6th april, complain no.-[protected] since my aquaguard in not working. Hopefully filter need to be change. But till now there is no response from the eureka team and just ignoring my requirement. Shock to handle such type of harrasment for more than a month.

Really disgusting.

Amit bhowmick
[protected]

I am purchased dr. Aquagaurd water purifier, but we are not satisfied with the product. When we booked product online, there is a 30 days money back guranatee without asking question.

I filled 30 days money back policy form on 17/05/2020, after 5 days i received call but there is no clear voice. I received total 3 to 4 calls but every time no clear voice.

I think eureka forbes just doing a timepass for days going on.

My customer id is [protected].

Hello,

We are using dr aqua guard water purifier since 2 years and also we replaced filters during august 2019. Since one month we are experiencing severe health issues with the water and escalated the same immediately.
Unfortunately no-one addressed as of now and let me know whether you are able to provide services to customers? If not, take the worst product back and return my money... If still not able to resolve my issue, i am going to file a case.

Repair our water purify highflow

Please sir help me to replace the above said product. I have purchased the same product from m/s. J. K. Enterprisers, cuttack on 20.11.2019. It creats problem in the month of february 2019, that time your service person had replaced some parts in the machine and it is recurring the same problem again, till now it is not functioning. I cant get pure water due to your machine. I have complained to your service centre and also the state head for this reason, till now the problem has not resolved.
Therefore, i request you to look into the matter seriously/urgently.
Thank you
Ajaya kumar ojha
Plot. No.2f/31, sector-10, cda, cuttack-14.
Mob:[protected]

Dear sir,
My name is anul hasan,
I have raised my complaint on 12th may 2020, and after 9 days on 21st may 2020 nobody responded me yet, no technician visited my place yet, number of times i called eureka forbes customer care but they all are saying the same story as they have raised my complaint on the high level. I'm very much disappointed at the moment. Regarding this matter i emailed to deepa. [protected]@eurekaforbes.com on 21st may 2020 but still not received any reply from deepa. Now my family using bisleri bottle and due lockdown its sufficient supply nonavoidable.

Please do the necessary action as its very essential and emergency services.

My complaints no:
Dear friend your complaint no. Is [protected]. Due to the govt restrictions to contain corona outbreak please expect a delay in our response. For future request registrations visit www.eurekaforbes.com

My registered mobile no: [protected]

Thanks & regards,
Anul hasan

The water purifier started giving problems, blinking red light and emitting dirty water in the beginning of april. I placed a complaint via the phone complaint mechanism on 03/04/2020 (Ticket number [protected]). No one contacted or showed up. I called up several times and the automated system said that it was adding it to my ticket and that i would be attended to within 24-48 hours. On 07/05/2020 i was sent a second ticket number [protected]. Still no response from the company or its service center. Again i made multiple followups on this ticket but to no avail. All their phone lines are unserviceable, neither can we talk directly to them nor they are getting in touch. On 18/05/2020 i made another service request, this time via the log service request from the website (Ticket no. [protected]). As usual, no response.in a desperate attempt i wrote to the email mentioned on the website deepa. [protected]@eurekaforbes.com who gave me another ticket number [protected] and also an escalation number [protected] saying that my request would be attended to at the earliest.

The dirty water has affected our health and we have faced extreme difficulties this month as we could not even buy water from outside due to the lockdown. This was especially difficult since it is our holy month of ramzan, in addition to summer and we have had to take water from our neighbors for consumption. The company keeps citing the lockdown as an excuse for not rendering services whereas the lockdown has been relaxed for essential services long ago. And clean drinking water is an essential service.

Eureka forbes should act immediately and send a technician to solve my problem. Also since my amc is still active, and my product is still within the warranty, such repair should be free of charge.

The social media of eureka forbes is full of customer grievances which is evidence of the apathy of this company to its customers. Please take strict action so that they start servicing for not only me but all the aggrieved customers.

Dear ms. Deepa,

I really do not appreciate such late responses, especially during such hard times when families need to take utmost care of drinking water hygiene.

While the country is aware of eureka forbes as a reputed establishment, it is shockingly surprising that you do not heed to complaints even if it has to be an immediate email response "only".

Can you give me one reason, why you could not respond to my complaint by a return email? Do you think covid 19 can be a hindrance to return email responses? Why should one patronize your product after your cold reactions? When does your company plan to improve proactive customer services?

Also, does your company not consider "safe drinking water" as an essential / critical item even if there is a lock down?
Please be informed that the entire world is mostly on a wfh mode but drinking water is essential to life and we expect your company's sensibilities towards this.

Please be informed, that i have been using your water filters since year 2003 and this year amc with you has a two year validity.
I am seriously thinking to switch over to your competition, soon after i am done with your product.

Regards
Prasad

+[protected]
+[protected]
+[protected]

From: deepa customercare
Sent: saturday, may 16, 2020 8:51 am
To: [protected]@hotmail.com
Subject: ref - efl1024936: water flow completely receded

Dear friend for life,

Thank you for contacting eureka forbes customer support

We regret the inconvenience caused to you.

We have escalated your open service request number [protected] to the concerned manager. Your escalation request number is [protected].

We are assigning this request to our local service business partner and they will reach out to you, in order to schedule the visit at the earliest.

We have forwarded your concern to the concerned team and the same will be addressed at the earliest.

We request your patience and support in case of some delay due to the covid-19 restriction imposed by local government. Please be assured that we are doing our best to address your request at the earliest.

Stay safe, stay healthy!

For any further assistance please reach us at[protected], write to deepa. [protected]@eurekaforbes.co.in or visit www.eurekaforbes.com

Have a great day ahead.

Warm regards,

Deepa
Customer care

From: [protected]@hotmail.com
Sent:wednesday, april 1, 2020 11:28:37 am
To:deepa. [protected]@eurekaforbes.co.in
Subject:ref - efl1024936: water flow completely receded

Hi my rmn [protected] registered a complaint for neglible flow of water just now 11:15 am - 1st april 2020 on your website. May i know by when the service engineer will come & fix the nano ro water filter. Thanks prasad [protected] sent from my vivo smart phone

My contact number :[protected] /[protected]

I own a EF - Aqua-guard Nano RO under AMC. Inspite of several reminders I have go a single response but not resolution. My appliance is in AMC and the service team does not bother to attend to the complaint.

Pathetic after sales services and very unprofessional.

This is for your kind information that the above said product i. E. Aquaguard reviva nxt uv had purchased on 20.11.2019 from m/s j. K. Enterprises, satichaura chhack, cuttack, odisha vide bill no.1732 dated 20.11.2019. It is regret to say that the product have used just 5 months only, after that i have complained to nearest service station four times due to green indicator blinking and produce white light and water is not coming. First time your service station boy came and change some parts in the month of february 2019, then the problem solved for some days. Again the same problem was recurring in the month of april 2019 till now it is not solved. I have demanded the above said product is defective one.
Therefore, i request you to look into the mater seriously and supply new product in place of old one.

I raised a complaint last month (See below) and no one has addressed the issue. Sll my calls go unanswered. I do not expect service of such sort from eureka forbes. All other company service providers are doing service. Why not you'll. Your statement of friends for live does not exist. Pls. Attend to this problem urgently.

Dear deepak,
We have received your service request and your service request reference no is [protected]. Our team will get in touch with you within 24-48 hours regarding the same.
Name: deepak pasupalati
Email: [protected]@gmail.com
Landline number: [protected]
Mobile: [protected]
House no: a 101 august park apartments
Street1: 1st a cross kaggadasapura main road
Street2: cv raman nagar
Near by landmark : near drdo transit facility
Pin code: 560093
State: karnataka
City: bangalore
Category: water purifiers
Product: ro + uv
Preferred date & time: 4/30/2020 12:05 pm

Warm regards,
Team eureka forbes
Your friend for life

I have raised my complaint on 8th may 2020, and after 8 days on 16th may 2020 mr. Sanjib mandal visited my home to services. And said internal filters are need to replaced and costing customer to pay because after one year completed of amc, customer gets only free replacement/services etc. Then i called kolkata customer service division (Cm enterprises) and a madam (Contact no. +91 [protected]) said me the same and misguiding me. I have amc...