Eureka Forbes Complaints & Reviews

Hello sir/mam
This is mandeep singh managing director of mpdl pvt. Ltd. Global enclave morinda. I have contacted one of your sales executive mob. No. [protected] to provide me necessary information of one of your water softener product and they have provided me on the phone, then i contacted some other companies too in between; later i asked your company sales executive to give me a demo, but in return they said we will come to give you demo only if you are going to buy the product from us.
The main reason of mailing is because i want the superiors to know how the employee's are working by giving these type of answers to the buyer's.

If you have any further query you can contact my company manager guriqubal singh mob - [protected]

Thanking you
Mandeep singh

Purchased water purifier on: 02.10.2019- aquaguard superb 6.5 ltr ro+uv+uf+mtds white one.

My complaint no : [protected], logged on 21.05.2020 for water purifier

Unit taken by franchise for repairs: 24.05.2020

Since then, there's no reply from anyone at eureka forbes...

Franchise passes my call to service executive sumit ([protected]), who initially promised to get my unit repaired and re-installed by 11.06.2020 but upon contacting him today says "ek pcb ke liye transport to nahi aayega... Indent kiya hua hai... Jab aayega, tab aapka unit ghar par lag jayega".

If you want exchanged messages over whats app, i can provide them! You want automated message from call center upon logging complaint, i'll give that too...

We cant be volleyed around from franchise to service executive and then to franchise for 3 weeks...

I had bought water purifier to protect my family, not to have them harassed and at risk during covid times...

Pls replace my unit...

Simmi pugaloke.
Punjab

I have been a customer for more than 10 years now buying your water purifiers from eureka forbes, and the latest one is the this machine which has been working very well over past 2 years.
The machine is covered under comprehensive amc for 2 years directly with your company, but unfortunately have had a very poor response to my latest complaint over the past 4 days (And earlier as well). During to the lockdown the machine has not functioned properly primarily due to some mineral adjustment in the machine i feel but then continuous complaints have been unanswered and we have faced very poor response from their call centre.
My service reference number is [protected] and i will request help for this service to be attended to immediately.

Dear sir/ma’am,

I have been using aquaguard for last 9 years or so. I was relocated to vadodara in 2012 and got the amc done by regional representative of aquaguard (Eureka forbes) mr. Hanif vohra and have been getting it renewed through him for now 8 years. I was relocated to my current premises in december 2019 and needed my machine also to be relocated which was entertained on 10.12.2019.

On 10.12.2019...

Water is unhealthy from the purifier, and it has been over 2 months, still no response

I buyed ro last year in the month of august. I have to call, message, escalate for installation. Than the new product started leaking. I again complain in message, call number of times, than it took one and half month to get it resolved. Now i did not called as frustrated with the type of service eureka forbes provide in dehradun. As at the time when we buy the product it was said 5 days for installation and 3 free service. It's been 10 th month going on, i got no call. Very disappointed. And still i am not going to run after them for my free service. But they are loosing the trust of customers by giving false promises. Would have purchased some other water purifier.

Registered mobile: [protected]
email- pvc.[protected]@gmail.com

when I call from registered mobile the agent gets another customer ID, and whereas I when i log in using mail ID, i see that mobile # is updated wrong and get another customer ID - [protected]
Its more than 5 years I am asking to correct this and I am not able to log in and renew the contract.

I am contacting eurekaforbes even before before contract expired
I said that I was not able to renew it online... they took no action... customer care did not even raise ticket for issue... only option was to send mail to Deepa and this lady takes ages to respond to mail...
Raised a case and your agent came and refused to renew the contract refusing to accept check or paytm (earlier they were accepting cheque and did not intimate on this)
Now after warranty expired they are asking for technician inspection charges... shameless and unethical business practices...
They have very poor back end service...when I logged in mobile and mail ID I am getting two different customer IDs... I am not sure which ID they are referring...No one bothered to call me back to solve the issue.I am thinking of throwing of this product and buying something else... I regret the time that I chose acquaguard.

I am not willing to pay any inspection charges. DO let me know if you can send one to renew this, I have cash 5000 with me... if you cannot new it without inspection charges, i think its time to end the relationship with the highly inefficient aquaguard.


RegardsPrasanth

After taking the amc amount for 2 yrs for ro water filter the eureka forbes local service team which just 0.5 km away from my residence they are not at all comming for service i have been following since 3 weeks. Please find my complaint no for referrence [protected]. I really helpless please guide me

The indicator on the ro filter panel has been showing red for over four weeks. We lodged a complaint. The service engineer came and informed us that our filter had lived its life and it needed changing. As per our amc the change is only due in oct 2020. So we agreed to have it changed at cost. The engineer checked at the office but no filters were available and this has been the case for the last three weeks.
Please supply filters and have this attended to on emergency basis.
Antonetta kumar
Mob:[protected]

Service was due for april 2020 but the service has not been rendered

I am fb customer for more than 25 years. Till 2019, i had nova model for which i had service contract[protected] dated 30th may 2017 valid until 29th may 2020 (Customer code [protected] 0. However, i bought a new model genius+ model on 13th april 2019 sr, number[protected] and i was provided new customer code [protected]. I informed your sales man to get balance amount in nova contract refunded. Rs. 1721/- which he said that he will provide extra service after1 year warranty of new unit.
During 1 year, new unit was serviced 1 time only 16th october 2019. The informed that they could not come in april 2020 due to locked down. I asked them 13.5 free service for new unit as promised by your sales man. They told that, our sales man had fooled me in april 2019 and no such compensatory service can be given. Since new unit was serviced once, they forced me to buy a new service contract for rs. 5800 (Receipt no. 815 032i8610. My talking to your abm noorula, he refused to help.

I am writing about servicing our aquaguard ro water filtration unit at home in kolkata.

Our water filtration unit is not working for the last 5 days (Since may 30th, 2020) and i have placed a call with your customer service department on 30/05/2020 (Docket no. [protected]).in spite of repeated reminders, there has been no follow up and action taken. I have also written to their service department but still no replies yet.

Also i have a valid contract with eureka forbes for servicing of my water filtration unit (Contract no. 0519318, valid from 14/10/19 to 06/10/21).

I am a senior citizen and facing extra hardship due to the water filter not working. Inspite of having a valid contract with your company, i am still facing issues with no end in sight.

Kindly remedy the situation as soon as possible but honouring the service contract and repairing our ro water filter unit.

I had problem with my genius water purifier 1 and half year old, under valid amc, there was service indicator was flickering

Raised complaint when first technician visited on 2nd june, 2020 his name manjunath mobile number [protected] (Complaint number [protected]), after opening whole purifier and informed me that i have to pay huge money around 2, 500 to 3, 000 for changing filters, though the filter was changed on 19th march, and my amc is valid till the end of august. I realized something fishy and asked him to fix it back and i will complain to the office, he fixed back in a slanting position (Fixed in one screw only) which i rectified later. He was rude in his behavior, because i didn't agree and to have second opinion

After raising a new request yesterday another technician visited on 4th june, 2020. His name is cyril, he checked everything and said nothing wrong in the filter, there was a problem in the electrical circuit because of this indicator light flickering, which he rectified and he was very professional. He visited before also, his work was very neat and clean. My problem was solved without any cost.

Today i called old technician manjunath, (I have recorded the call to publish in consumer website), explained the what other technician did and asked him why he did that to me, instead of apologizing he was talking in very rude way and told me not to call him, i said i didn't call him, company sent to you.

Now my question what if i trusted old technician manjunath and paid 2500 to 3, 000?
How can we trust products from eurekha forbes?
How technicians can cheat like this
Guys be careful,

Customer code:[protected]
Date of purchased.-24.12.19
Showing red indicator

Contact no.[protected]

I have signed a service contract for my above invisipure ro on 25/7/19 which is valid upto 24/7/20 and the contract no. Is 0512982. Unfortunately there is no mention of customer id. My details are as under.

Kindly provide my cust. Id so that i can login on mobile app and book my service which is overdue since long.

Salim memon
Flat 305, godrej serenity, deonar village road,
Deonar mumbai 400088
Mobile no. [protected]

This is to inform you my ro plant is not working do needful immediately. Highly ridiculous.

Past one week i am valling and sending mail sms but Eurekafobrs is not bother about the customers satisfaction thets the reason they are not worried about me. Each executive is saying i am not getting any mail from my senior so i can't committed dor new ro installation. Very very worst services
[protected].

We are using dr aquaguard magna hd ro+uv nxt, logged a service request [protected] on 17-march-2020, i agree there was lockdown and other things, but even after close to 3 months there is no resolution, i have escalated almost close to 5 times, 2 times over call, 3 times over web, pathetic response. 1-june some executive called me and telling me that the filter needs to be changed, i have requested him to address this by visiting the premises, but he is not willing to come and says he is experienced and can tell what has gone wrong without even looking into the system. Thing is 18-jan they have changed the filters and we renewed our amc, within 2 months the filters can go bad?? I asked him and he don't have answer for that. Absolutely the service of eureka forbes is always pathetic but they have stooped to this level!!! My god!!!

My aquaguard is in 2nd years after purchase.
Under amc... But the filter element inside have not been replaced even after repeated complains to the service center. The power switch of the machine has gone bad... Even after several complains and esclation to coustomer care no one is attending to the repair.

Very bad experience from this fraud company. My machine is not working for the last 20 days. Called several time they give daily assurance that technician will visit. Till date no one visited, neither i received a call from technician...
As per my amc contract they have to provide mandatory service. They didn't resulting aquaguard genius plus stop working. They have not contacted after so many call. I have not received a single call from their side that. We have to source jar water from outside cost 100/day. Who will pay bill. Very bad experience don't trust aquaguard any more... File case to consumer court.