Eureka Forbes Complaints & Reviews

I lodged complaint regarding water purifier not working and waiting for past a month and escalated it till now that is may 18th daily calling the # customer care and of no use they are still saying no person to work and we will send soon and still none came and i will purely blame this company this comes under

The consumer protection act, 1986

The sales of goods act, 1930

The monopolies and restrictive trade practices act, 1969 (Hereinafter referred to as the “mrtp act”)

The law of torts.

Would definitely file a complaint on this company for not providing service on time even having amc this company shows lethargic focus on product liability

The water purifier is not working for last few weeks during lockdown, mainly on putting on power at the first level of red light continuously beeping not moving forward to amber and green.

My registered mobile number [protected]

I have purchased one aquaguard geneus dx ro+uv+uf+tg
In dec 2019 through retail shop radha rani traders, deshbandhu para, siliguri, wb, india and my pain started.

1. January 20 : 1st complain logged with no error. (Over flow)
2. 25 feb 20 : 2nd complain logged : (No water) (Error 4)
3. 16th march : 3rd time complain logged : no water (Tank
4. 18th april 20 : 4th complain logged : no water (Error 4)

Thus the record shows that every month we have to logged a complain to get fresh water.
Till todays after logging the complain no one came to replace it or to service the same.
Our address: sunil chandra datta, happy elysium (1st floor) swami avedananda sarani, south bharat nagar, p. O. Siliguri 734004, west bengal,

We have received a phone from company staff by mobile no.[protected] by mr bijon and he is repeatedly request us to replace our re-ro machine and urge that you will not receive service for which we have done contract on 19/07/2019 vide your contract no.0466835 dt.19/07/2019 and is valid till 25/07/2020. Sir we can not understand that the reputated company like yours can revoke the contract in the middle of the year and his employee put pressure on us to replace the re-ro machine immediately, which model is still salable at your end.
We have recorded his voice and urge him that how you can tell us to replace the machine at this crises time of lock down where people are fighting for survival.
We seems that the company never ask his employees to ask or put pressure on his customer to sale machine like this. We feel these type of employee hampers the goodwill of the company for his personnel benefit. When we tell him that we will lodge complain against you in the company he casually tell me that you may go where ever i do not bother. On his voice it seems he has no fear of management and discipline.
We feel a strong action must be taken against these type of employees to set an example to safe guard the goodwill of the company.
Rest is up to your discretion and wisdom

With reagrds

Satish khaitan
([protected])
We feel a strong action must be taken against

We had registered complaint on 7 april 2020 and despite so many follow ups no action has been taken till date 15 may 2020. Complaint no [protected]. Service technician is coming to our society but not coming to our flat, seems like it's been done purposely for customers with amc. Every time we call customer care they fool us with high priority action but no action is taken. Very very poor service in times of crisis. Seems like now only legal action is the solution. And by the way our area is green zone but still no service.

I have taken amc for 2 years by paying 9500 rupees, I was told that every 6 months filter will be serviced. It has been 2 years nobody turned up for regular service

Pathetic Service by eureka Forbes

When I search in their portal, it doesn't show the product at all, that's even more concerning...

Customer code : [protected]. From 11th May onward input water is not entering into RO tank.

Dear Team,
My customer code is [protected]. This is with reference to the numerous communications done after the purchase of AMC contract no. [protected]. I had shifted the premises before purchase of the AMC and installation was done by the Eurekaforbes team in the month of March, 2020. The address updation was also requested for that time. And I used to get harassing calls everyday from Eurekaforbes to purchase the AMC.
However, the day I purchased AMC, I stopped getting calls from Eurekaforbes to even provide services. In this event I feel cheated. I have waited for the lockdown to end and as Karimnagar is in Orange Zone, all the services are open and all other brands have provided necessary services requested except for Eurekaforbes.
I have attached the mail communication to Customer Care for updation of address, specially state of residence Telangana with pin code 505001. But till date i.e. 13.05.2020, customer care replies to me with the hal[censored]pdated address i.e. in Gujarat. Even from the Pin code it is visible that the place does not come under Gujarat. But in vain.
I have attached the AMC purchase mail from Eurekaforbes and also the mail communication to the customer care for which I have not received any callback or any update from the Eurekaforbes team.
My complaint reference numbers are as follows: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. And many times customer care has failed to provide the service request number. In the name of lockdown, customer care executives have been misusing the privileges and rather than providing the solutions are busy in registering requests without any actual servicing. As it is known that Karimnagar is in Orange Zone and all other brands are providing services along with all the installation requests.
I therefore now demand that my AMC be extended for the duration in which I have not received the service and the AMC start from the date I receive the services.
You are requested have a look into this matter with utmost sincerity and provide a solution.

There are 2 problems one Is red ants in the water tank and the second is the its leaking i dont know with the ants in the tanks how is the water purified and is it safe to drink pl solve this issue asap

This is to bring to your notice that, we have purchased the above said machine on 09.08.2019 vide your invoice no.[protected] dated 10.08.2019. But unfortunately it started giving trouble after few days of installation and sensor was changed by your service engineer. But again since last one week it is giving trouble and totally out of order. We complained through ivrs and contacted your call center for last four days every time they escalate the case but no body has yet turned up. Under this circumstances we feel that the machine supplied by you is defective as within this few months of purchase it is continuously giving trouble. Hence needs replacement with new one.

Water filter not working since march 24th 2020. after the lockdown last week one service has come and seen the machine and he told he will come again with spares and no response yet, telephone nos are not working

I have purchased a vaccum cleaner dated 17.02.20 having invoice no.[protected] from eureka dehradun office by their sales employee code - 9038325.

Afterward i asked him whether in the bill if c/o sbi can be added and gst no of sbi can be added, he assured me for the same and also said he had made the request for changing the same.

But from last 2 months he is not giving proper reply and delaying the matter by lame excuses. I have entire chat record with me, he is not only befooling me as your customer but also demeaning eureka for hiring such kind of employee.

Afterwards, i contacted his head then i came to know that he has not informed his company for such changes and befooling the customer from last 2 months.

Please take action against such employee.

Regards,
Astha saxena
Ph-[protected]

I have purchased Dr AQUAGUARD NRICH HD RO+UV+MTDS on[protected]. On 5th April 2020, I logged a compliant # [protected] about RED light blinking, a week later water stopped coming. On 07may2020, the engineer came and they said that there is chip issue and it fixed and working fine...but the RED light is keep coming. Now the water taste is different and it takes 4 to 5 hrs to fill the storage unit/tank (5-7 ltr). It's under warranty and they...

I have been requesting for servicing of my aquaguard since march 2020. Today it is may 2020 and the complaint hasn’t been attended to. We have no drinking water for 2 months and the service centre in mohali isn’t responding. I have taken an amc of 5250 also but still no response.
I will have to take action and file a complaint for harassment and lapse on company’s part.
Ignoring customer grievance and avoiding the service.

Hello, dear sir, my name is bhavani prasad from patiala punjab. I am working as a technician under your business partner code 16556 name is maa sharda. I am working with you from 2:5 years. My employee code is 69267.
Sir i have not received my salary since from march to till today. When i call my bp and our team leader they did not receive any call from me. I have tried many times but the didn’t respond yet. My bp name is shayamanand nautiyal[protected] and team leader krishan sharma[protected]. Sir, i am suffering from very bad conditions in lockdown i have not money because we depend on salary but they didn’t give us. After lockdown, they did not give any response about salary even they didn’t pick up any phone calls from me.
Sir, what i do? I have no money to buy food for my family. Sir, we are living very hard. My family depends on me but my salary is stopped by bp.
Sir please solve the problem quickly and get my salary done quickly. It's been a long time since we sit for long days while waiting and we don't have anything to eat. Sir please contact me my number is [protected]. Please resolve this issue quickly.

Aqua Guard water DR RO purifier after replacing the filters water is not comming clear still 2 months try to understand please response and send technician as soon as possible ...

011-[protected]

My Eureka Forbes Kord Free vacuum cleaner stopped working within 90 days (minimal usage).
Totally disappointed with the product quality and after sales service.

Power button is on but it's not working water is not coming

Sir,
My water purifier is not working and i have raised a sr through ivr on 19/4/2020. The sr no. Is [protected]. So far the complaint is not assigned to any service engineer. There is no response even. I have tried to escalate the issue but of no use. Now the water purifier is totally shut down. I have paid huge amount towards amc.in the present conditions the service personal for other services are attending with all precautions.

Kindly help in resolving the issue.

My registered mobile number is [protected]