[Resolved]  Eureka Forbes — bad customer service on new aquaguard purifier

Address:

Pune, Maharashtra, 411048

Hello Team,
I am writing to bring to your kind notice the pains that I am going through for a product that I purchased from Eureka Forbes .
In short - Very horrible serivce

I have purchased a water purifier (Model Aquaguard Magna UV) couple of days back.Initially had to followup on the installation and post that the installation (Ref No [protected]) person said there is a defect in the unit and the techician would visit. Noone visited for 2-3 days. On constant followup I finnaly decided to put up a replacement request. Online Request id 8368
But not surprised as the again there was no action from any of the teams. The callcenter trasferred to the local office and the local office transfers to online since i purchased it online.
There is no definite anwers given.The issue was toggling from one to other persons.
Mr. Vijay (Customer Care), Mr Surendra (Service Lead), Mr Imran (Pune Office)
Callcenter says the offce person will call . The office person says since it is online purchase someone from online team will call.
I called up the callcenter every hour and they said the standard statement they will arrange to call back.
The person by chance calls back says again the standard statement we will investigate get back to u.
The real problem is everytime I am promised that the problem would be attended to within 48 hours. I waited for more than a week but nothing happened. I have been continuously calling the helpline but each and every time the standard answer that I get from the representatives is that "the issue will be fixed by today".
Very rude staff.
Since 12 days i am paying to purchase water and drink only because of the pathetic service I m getting from the Eureka Forbes team
I have escalated this issue to Ms. Anu Kotian (Step 2 Service Redressal) & also to Ms. Vinath Hegde (Step 3 Service Redressal) but nothing seems to be happening. I have contacted the customer care everyday over the last five days but to no avail.

I hope that this issue will be resolved at the earliest after necessary intervention.