[Resolved]  Eureka Forbes — Bad service and cheating customer with substandard parts

Address:

Bangalore, Karnataka, 560029

Hi

I would like to bring to your immediate notice the improper service and arrogant attitude of your personnel in repairing my Aqua guard Sensa Blue G RO Model.

My aqua guard filter stopped working and we raised a complain in the last week of Sep'15
A person named Vilas came to my house and then identified that the adaptor was having a problem. When he was asked to rectify the same, he was not co-operating and insisted that we must go in for a Contract.
Since we wanted the WaterFilter to be rectified we went ahead and took a contract as per Vilas's insistence . The Contract Receipt No is 25374581.
This person also replaced the Filters and then left
From the time the filters were replaced the quality of water is awful. It is absolutely tasteless and not palatable
We raised a new request again. After this there were only phone calls given to enquire what is the problem by your personnel, but no one came to solve the problem
Vilas says one more technican called Muniswamy reddy would come and both the guys point to each other and no one comes.
I had been waiting for almost 8 hours for your technican to come home. My entire saturday was spent on calling your service personnel who behave like rogues of the first order.
Vilas then says that you need to reach to the service manager or someone in that level who was Umesh. I spoke to Umesh yesterday 17th October. After repeated requests Muniswamy came to my residence
His attitude was totally indifferent and without even seeing what the problem was says that Vilas replaced a filter of low filtering capactiy.
Now when my Water filter is of a certain type how can an inferior filter or lower capacity ( membrane) replaced ?? Knowing that this is a mistake your technician Vilas replaced the same. I brought this to the notice o[censored]mesh who had no answer but gave empty promises that today ( 18th Oct - Sunday), his technican would come and solve the problem

I was waiting today and making continous calls. No one picks the line, Muiswamy's phone rings but he does not bother to pick up . Even sent SMS for which there is no reply. Umesh is more smart, his phone is not reachable.

Now during all this someone calls from the Call centre and asks for a feedback. This is heights. Eureka Forbes does not know how to deal with Customer, employs rogues who cheat the customer after taking money, has indifferent service attitude people who are well versed in comingout with lies . Absolutely pathetic service. In spite of all this some one called Praveen is asking for a feedback of service. ...

Please note that if my problem is not resolved by next week ( as I am not in station this week ), I shall escalate the same to the consumer Forum and seek protection. But before this I shall approach the Eureka Forbes Presidents office.

Hoping to hear from your office with a quick resolution..

Rgds, Manohar
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