[Resolved]  Eureka Forbes — Blunder in companies emi process affects my cibil score and credit liability

Address:	Rangareddy, Andhra Pradesh, 500030
Website:	www.eurekaforbes.com

Hello,

I purchased a water purifier from eureka forbes, opted for payment via monthly installments.

Experienced the most shocking service; eureka forbes debited two months emi amount in the very first month (Depositing 2 emi cheques in a sigle month april 2017); spoke to the accounts team, and apologised them for their mistake - asked them to hold next month's emi (May 2017) and continue with the preceding month (June 2017).

Was again shocked with service, as the member from accounts team told me to follow up and remind them about holding the may 2017 emi, agreed for this too and reminded them - emi for may 2017 was held.

Now, in the month of june they had to process an emi, but they again tried to debit 2 emi's in june. I purposely kept one month's emi amount in my bank, so one emi was received by company and the second debit request was refused by my bank - resulting in cheque dishonor - effecting my cbil score and credit liability.

Note: i had to face the toughest time in eureka forbes office for getting an apology letter.

After all this - they simply say "sorry".

- why should my cbil score and credit liability be effected for eureka forbes mistake?

- why should i bare the cheque dishonor charges (Rs.360.00)?

- how will will i be compensated for this blunder?

I've contacted eureka forbes office (In ameerpet hyderabd and customer care team, but failed to receive help).

I've attached the apology letter given by eureka forbes (Accepting their mistake of trying to debit 2 emi's in one month) pfa.

Please take appropriate action and help me.

Neeraj.