[Resolved]  Eureka Forbes — bought vacuum cleaner from eureka forbes

Website:

www.eurekaforbes.com

I made a purchase of eureka forbes trendy steel vacuum cleaner from their website i. E www.eurekaforbes.com on 20th august 2018 which delivered to me on 23rd august 2018.
As soon as it delivered, we unboxed it and switched on and came to know that its not working. Very next day i called on customer service no. [protected] and informed them so they sent service engineer on same day. He confirmed that its a defective and asked us to call on online service costumer care.
So i called on 24th august on [protected] and informed them they asked me fill online requisition for replacement and i did that and i have been told that i ill get replacement in 5 working days. On 30th august i again called and asked for replacement and cse told me that it will take 15 to 20 working days so i asked cse to put refund request instead replacement. He told me that reverse pick up will be done in 5 working days and then your refund will initiate. Pick up person came to given address and went empty hand back saying its a big box that he can not carry it on bike. So he will ask in his department to send a person with tempo. I awaited for 2 days and again call on customer care and informed them to initiate reverse pick asap. Again a pick up person came and saw parcel and went back saying he will come with a tempo by evening. I awaited till evening and called on no. From which pick up boy called me. After several tries he didn't answer my call so i called customer care and informed and she assured me that reverse pick up will be done on monday. At last they took away defective piece on 11 the sept 2018 and again i began struggle for my money. I called to customer care several times and they keep on giving false commitment by today or tomorrow/ by next week i will get my money back. But their today and tomorrow never come. Still struggling for my own money.
Its a worst experience of buying product from unsafe website.