Eureka Forbes — Brand new Vacuum Cleaner Trendy Steel Not working as expected

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Bangalore, Karnataka

I would like to complain against Eureka Forbes. Despite repeated complaints, they have not solved my problem in Vacuum Cleaner model -Trendy Steel. I purchased this model a few months back. I used it twice. After that the suction power of the model reduced. I contacted customer care and they sent a person Harish 2 month back. He checked and told that hose pipe had to be changed and will get the hose pipe if ready. After that, since 2 months whenever I call, he says that the hose pipe is not ready. 3 weeks back, I called up the customer care again to issue me a complaint number : 80836180. Then Harish called and told that his manager is not buying the hose pipe despite repeatedly asking him. So I called up his manager, Nagaraj who told me to wait 5 days. But no news from him. I am tired of calling up these people who dont care about heir customers. Since 2 months I cannot use the vacuum cleaner. The product is still in warranty and like this, the time will elapse and they will charge when the warranty expires. I encourage all people who read this post, to not buy any product from Eureka Forbes as there is no customer service.