Eureka Forbes — Brush of a scrubbing machine not available in the market

Address:

Khordha, Odisha, 752054

This is to inform you that the brush of srubbing machine is spoiled. it is difficult to identify the model number as it has become invisible. Its a six year old machine. The service office at Bhubaneswar says that the item/accessory is not available in the market due to machine being out-dated. Since we are regular customer ( Educational Institute) of Eureka Forbes and even purchased expensive machines and in in bulk, we would request to kindly look into the matter and suggest us what necessary in order to make the machine operationable.
Looking forward for your quick response.