[Resolved]  Eureka Forbes — Callous and careless approach of Eureka Forbes Service executives .

Address:

Khordha, Odisha

I take pity to bring an unfortunate event to your knowledge that around DECEMBER-2013, a bulk purchase of Water Purifiers (Model: Aquaguard Classic) was made by our electrical division and one of which is installed in my Sub-division having Serial No.[protected] and CM/L: 3077454. On dt.16/10/14, I informed your Sales Executive from Berhampur, Odisha named Mr. Pradipta Parida (MOB: [protected]) to send a service Engg. as the purifier was non-functional. After getting no concrete response, on dt.18/10/14 I again lodged a complaint on the customer care No. wherein I was provided with a Reference No.78681692 and a commitment of resolving the issue by 21/10/14. Till today, this office has been constantly pursuing with patience, but to the dismay the commitment is far from being fulfilled. Following are some of the surprising replies of your local representatives to our requests: 1. The service calls can only be attended in a day if it falls within a radius of 30 kms. (The distance of our establishment from your nearest service center is at max 38kms.) 2. Normally we ask for to and fro charges for long distance calls. (This again was agreed by me to get the job done at the earliest while approaching a service executive having MOB No.[protected]) If not more to mention, your personells have not even attended the two routine checkups in the first year under warranty period. After all this, I hope it will not be too wrong on part of me to quote that such incidents may put the hard earned credibility of a highly appraised organisation at stake merely due to the callous, insensitive and careless approach of a few SALES & SERVICE executives. Therefore, I request your good office to kindly intervene in this matter and take corrective measures or else i will be left with no options but to intimate my authorities for reconsidering the thought of any further procurement of EUREKA FORBES products and extending Annual Maintenance Contracts in future . With Regards, Guru Prasad Mishra Asst. Manager (Electrical.) 132/33 KV Grid Sub-station, Digapahapahandi Odisha Power Transmission corporation limited District: Ganjam, Odisha. Mob: [protected].