[Resolved]  Eureka Forbes — candles-membranes etc. for dr. aquaguard geneus plus are not available

I am a valuable customer (Code: [protected]) of eureka forbes using dr. Aquaguard geneus + (Ro+uv+uf) model no. Gwpddrgns10000, po no.-so333371, 14.07.2017 and amc is done on 07.09.2018 w. E. F 15.10.2018 to 14.10.2020, so all candles membranes are to be installed on 15th oct., 2018. But your sevice technician (Samaresh adhikari) after failing four consecutive dates from 15.10.18 to 29.10.18 finally told me that membrane is not available and so work due is not being performed and on 31.10.18 between 11 am to 11.30 am i must come. But when i contacted at that time he does not take the call (Twice at 11.20 and 11.25 am). This type of gentleman your service technician is!! What is very astonishing to me is that if you are unable to supply the service to your product then why you take huge amount of money as amc charge (Rs.9360/- for two years only) from customer in well advance almost two month's earlier? Whether this type of harassment is not some type of cheating? I have to stay at home on those four days, unable to go outside. Your that technician always asks me not to lodge service request which is due, i would be available on time, but every time things happens otherwise. This is service you are providing. I think that for every technician you should demand online rating report after each service and accordingly new technician should be recruited for the better image of your company.

Customer: asok kumar das, cont. [protected]
Ad. 3/90, jatindasnagar, belgharia, kolkata-56, wb.