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[Resolved]  Eureka Forbes — Cartridge replacement

Address:Bangalore, Karnataka, 560078
Website:consumercomplaints

I am staying in jp nagar, bangalore. I have logged a service request for catridge replacement on 28th may 2017. The request number is [protected]. After multiple followups also nobody came to assist us in this. It already been 6 days. Is this a way to support a customer. Even tough the product is good I am totally dis satisfied about your service. Some value should be there for the customer.
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Jul 15, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2017
Eureka Forbes Customer Care's response Dear Ranjini,

I have asked my team at Bangalore to look into your issue. They'll surely connect with you and help you further.

Regards,
Piyush
Verified Support
Jun 12, 2017
Eureka Forbes Customer Care's response Dear Ranjini,

I have received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice evening ahead!

Regards,
Piyush
Complaint comments 
1 Comment

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Comments

I have followed up for the today morning as well...but i got the same reply stating they will inform the technician... i dont understand what is a big deal in changing a purifier catridge that too not an electrical one... if it would have been available in the outside market we would have gone amd bought them...but its not available as per your customer representatives...atleast they dont have a courtesy to call and give us an update... if you cant provide us the service asap please let us know we will not use your product anymore and will not recommend the same too anyone as well..
Reply
Ranjini Rajendran. 's [Complaint's author] reply, Jun 5, 2017
let me know if there is any eta for the same... we are really fed up of calling the customer care..

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