Eureka Forbes — Case closed without resolving

Purchased aquaguard superb on July 03, 2021. It was installed on same day but there was leakage issue, after constant followed up it was replaced with other one on 23rd July.

Installation person came on 27th July but found it to be defective as water not pumping at all. Again, technical team person came on 29th rechecked and said even this needs to be replaced. The team said new piece will be given but unfortunately we got old/ used one which is not working.

We purchased on July 03 it's September 07 today, we paid price for new one but unfortunately never got proper working unit.

Every time I followup up customer care they say it has been escalated to next level.

No response from Anyone on replacement o[censored]nit till date from 29th July.

On top, I just a e-mail saying the issue has been resolved so case has been closed.

Pathetic, horrible service.

PLEASE REFUND MY MONEY ASAP WHEN YOU CANNOT GIVE A PROPER WORKING UNIT.

WHAT KIND OF COMPANY, TOOK THE MONEY BAD UNIT & Pathetic service.