[Resolved] Eureka Forbes — Cheated by salesperson

Harin Nair

from Bengaluru, Karnataka

Address:

560066

I bought the dr. Aquaguard magna hd + ro from sales representative. Mr. Nagaraj and his colleague. While purchasing the model i was offered a free external filter by the representative but mr. Nagaraj told it is not required for this model and convinced me not to take the filter.

Now in 6 months time, i have called for services 4 times and the service representative is saying it is mandatory to have external filter and it will cost rs. 1300. When i called mr. Nagaraj and asked for the filter, he is saying nothing is free and if i want i have to buy separately.

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Jan 29, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

Eureka Forbes Customer Care's response Dear Harin,

I am concerned to note this. Please share your registered contact number / customer ID and I will have my team look into your issue at the earliest.

Regards,
Priya

Verified Support

Dec 27, 2016

Eureka Forbes Customer Care's response Dear Harin,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya

Verified Support

Dec 28, 2016

Eureka Forbes Customer Care's response Dear Harin,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Priya