[Resolved]  Eureka Forbes — cheated by the service technician

Address:

Murugeshpalya, 560017

Hi team,
Complaint no. [protected]. No action taken by the escalation team. I was cheated by the service technician. First service was booked on 28th of march and my aquaguard magna unit require the servicing only by cleaning the mud filter because the filteration was happening slowly. But the service engineer is changed the membrane filter and charged rs. 2925 from me by mr. Rajesh rs 2500 for membrane and rs 425 service charges. After changing the membrane filter also the filteration was happening slowly only when i asked he told me it'll become faster after 24/30 hours.

Now within 10 days the unit is stopped. When mr. Anthony sagaya visited to check the unit to resolve my same issue via ticket number - [protected] then, the real issue was only cleaning the filter, without any reason the service technician is changed the membrane filter. So i was cheated by mr. Rajesh. This is fraud case. Pl resolve the issue i require my money to be refunded. Moreover all the service technician are the salesmans and desparate to sale the amc they never ever provide any solution to the customer. If you don't take the amc then they will start harrassing the customer and start cheating.

Many calls to customer care and escalations attempted. The service manager in my area mr. Achyuten has threatened me. He is showing his hipocracy and behaving in rogue manner. Pl provide justice to me before i reach consumer redressal forum. This is the last trail from me. I required my money back. Thank you...