Eureka Forbes — cheated me stating that lifetime warranty available if purifier & vaccum cleaners are purchased together. | |||
I purchased Eureka Fobes Magna Water purifier in Dec 2014 and their sales person Mr Vijayakumar informed that if we also purchase Vaccum Cleaner then there is a LIFE TIME FREE SERVICE for BOTH. The person who came for FIRST TIME DEMO of vaccum cleaner demanded and took Rs. 150/-. I kept on calling Vijayakumar to give the written communication of the LIFETIME FREE SERVICE but he started becoming evasive. Right from the starting water purifier was giving problems and everytime someone came and rectified in a very hotch potch manner. Then few days back again it became faulty and again another person came and repaired. When enquired about lifetime warranty all of them CATEGORICALLY DENIED any LIFETIME FREE SERVICE. Today when I caught up with Vijayakumar he said the scheme is over and that I had purchased after the scheme !!! So the person Mr Vijayakumar has clearly CHEATED ME. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
This is with reference to my compliant on 11th May 2015 under the heading : CHEATED ME STATING THAT LIFETIME WARRANTY AVAILABLE IF PURIFIER & VACCUM CLEANERS ARE PURCHASED TOGETHER. As requested by you my mobile number is [protected]. Lets see whether anything materialises.
Hi Dewasravi,
Thank you for sharing your concern details with us, we have made a note of it. Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Thank you for sharing your concern details with us, we have made a note of it. Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Hi Dewasravi,
We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
Eureka Forbes Customer Care's response, Oct 18, 2017
Verified Support
Dear Dewasravi,
I have informed my team in Chennai about your issue. They will connect with you as soon as possible to resolve the same. Request your cooperation.
Regards,
Piyush
I have informed my team in Chennai about your issue. They will connect with you as soon as possible to resolve the same. Request your cooperation.
Regards,
Piyush
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team