Eureka Forbes — Cheating by eureka forbes aquaguard. Refund not given for past 2.5 months

Address:	Chennai, Tamil Nadu, 600091
Website:	www.eurekaforbes.in

I Bought a dr.aquaguard magna from aquaguard madipakkam, chennai on november 2015. after 2 weeks the installation person came and said that pressure is not enough to install. hence the sales person took the unit on[protected] and said refund will b given in 2 weeks to bank account. we even sent scanned copy of my passbook to the area manager's email on[protected]. but till now we have not received refund. the area manager says request is pending with his manager.even calling the customer service n asking them to escalate has no effect. I have called your customer care thrice, got 3 ticket numbers and a message it will b done in 2 days. but nothing has happened, even i did not get a call from eureka forbes.
this is such poor customer handling by eureka forbes and aquaguard. This creates an image of cheating customers. hence please act on the matter at the earliest and process the refund before the matter gets serious.
last complaint number through phone:94542105