| Address: | Indore, Madhya Pradesh |
We bought water purifier RO+UV WP System on 18.10.2013. First experience till today 1st Oct 2014 ( 11 months) have not received original Bill. What we have is DELIVERY CHALLAN.
Second experience, it was told that company provide 3 free servicing for first year. Till 30th September nobody cared to come for servicing. Finally placed complaint ( 3rd time) and one gentleman came to help. Now most frustrating part of customer support. According to service person that product was not installed properly at first place. He mentioned that Membrane is not according to TDS of water supply. Due to this and no servicing both candles and filter are ruined/choked and needs to be replaced. Due to wrong product installation ( without checking TDS) we are facing health issues like joint pain and acidity.
Finally we asked the service person to change the Candles and Filter at product is still under guarantee period ( or free service) of 1 year. Also he accepted that this happened because of no service which we company should have done. Service person REFUSED and mention that this will not be done for free and we have to pay money for damaged parts.
We called Sales person ( name mentioned in our delivery challan as we have not received bill after 1 year) and response was more frustrating. Instead of listening to full details he mentioned we have to incur cost for changes. We asked for upper management and I got very rude reply and person didn't provided any contact details and said you can escalate to whoever we want.
In short its bit company but with no values. We are still waiting for original bill, Product installed without checking TDS and due to which we are facing health issues and on top of that nobody cared for 1 year to come for servicing. Was this information helpful? | 
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