[Resolved]  Eureka Forbes — company not responding about 30 days money back guarantee policy

Address:411048
Website:www.eurekaforbes.com/water-purifiers/technology/universal-ro+uv+uf-+-ro+uv

I have purchased a dr aquaguard magna hd ro on 27.9 2017. The sales person named sambhaji gauri came for demo. He didnot desribe me about the design of the filter. The storage cap of the filter is removable and the product not suitable to my requirements. I have not installed the product and want to return back the product as per their money back guarantee mentioned on your website. My request number is[protected]. I have called so many times the sales representative but he is not coordinating with buy back.

More than 10 times i spoke to their pune branch manager and message him
Finally i lost my peace of mind by the company eureka forbers. I demand compensation for all this issues. Kindly helps me to arrest this type of issues

Beware of the guy sambhaji gauri pune branch he will sell you the product and after sells will not pick up your phone.

Details
Name - nisha kumari
Sales order no[protected]

Thanks.
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Nov 17, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2017
Eureka Forbes Customer Care's response
Dear Nisha,

Your details have been sent to my team in Pune. Request your support as they will be getting in touch with you shortly to address the concern.

Regards,
Shiraz
Complaint comments 

Comments

Very poor company
Eureka Forbes Customer Care's response, Nov 17, 2017
Verified Support
Dear Priya,

Is there any specific issue you're currently facing with our product or service? Please explain the same along with your registered details to help me assist you accordingly.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Nov 22, 2017
Verified Support
Dear Priya,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Shiraz

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