Eureka Forbes — Complain Lodge in relates to unexpected behaviors of franchisee of khardah branch

Address:

Kolkata, West Bengal

Dear Concern, I am highly upset to say that I was astonished to see the bumpy behavior of your service center where your concerned already proved their commitment for customer satisfaction globally. So, I am sharing my bitter experience & doing lodge a complaint against excruciating behavior of the proprietor of the franchicse of the khardah unit ( Kolkata, B.T.Road, Kolkata 700119). I went to the mentioned service unit along with my Aqua Guard water purifier for replacing the cartridge(Filter) & repairing a little fault on 6th July, 2015. The technician of the service unit checked the device in presence of their in charge/proprietor accordingly. Afterwards the in charge /proprietor told me that the machine circuit & others are ok. But only solenoid valve & cartridge are required to be changed & cost to given Rupees 850 only. I agreed to pay it . Subsequently, he said further one PCB( circuit board) is found defective & cost to be given Rs 1750.Then I asked him to understand me about defective of PCB which was found ok at the primary stage. He replied to me that we are not in a position to understand you & if require then you will have to pay more money for it. I clearly told the dissatisfaction of myself then he replied “Taka Din Satisfy Hoben”. Such type of painful behavior is not desirable from your reputed organization.I think this type of attitude is not acceptable & is doing smash up your reputation where Consumer wants always Service & satisfaction ..Please look into this matter & try to prevent such mode of activities. I wait for your fine response . I am keeping all related documents for further reference. Regards, Nirmal Kumar Ghosh Phone:[protected], Mail:[protected]@gmail.com