Eureka Forbes — Complain re-logged

Address:	500056
Website:	eurekaforbes.com

Heights of shameless service. A complaint is logged earlier on eureka forbes, and there is no action till now.
So again logging this complaint

On 28th june 2016, i have ordered aquasure cartridge at eureka forbes website. The next day i have received an acknowledgement email about the booking with a reference number [protected]. Its almost a month and the product is not shipped yet.
Called the customer care 10 times, done chat online 3-4times, written email to [protected]@eurekaforbes.Co.In 3 times, all useless services. For a 500/- product i wasted lot of money and time and till now no one responds over emails or do a call back, as assured by the customer care.
Surprisingly, couple of csr said, they cannot see my reference number at all.
I have forwarded the acknowledgement email to [protected]@eurekaforbes.Co.In, but hopeless people do not care to reply. Eureka forbes is a thug company, where no one cares to respond to customers. Similarly such small transactions would make them millionaires by cheating common public. I recommend people not to go for the products of this company.
Complaint status
[jul 20, 2016] eureka forbes customer support has been notified about the posted complaint.

Where is the customer support working?