[Resolved] Eureka Forbes — Complaint ([protected], [protected]) - maxima ro+uf worst service chennai | |||
Hello, I am owning Maximo RO+UF, S.No [protected], purchased in last quarter of 2016. Currently the filtered water is very minuscule, 15Feb2017 First complaint no-[protected], no response many days. 2nd Complaint no - [protected] again 27Feb2017 The service person has arrived only after 2 days (1st March 2017). But the problem is not diagnosed leaving the issue as it is and left the service abruptly, stating "That's all he can do" and left the place abruptly. Moreover not responding to the phone call for rechecking the problem. Its such a cruelty towards my elders to behave in a rude manner. Moreover the water purifier is the main source of water for us. Please take action to either reimburse the money or replace the complete product (as the service personal is not trained and incapable). He is even not aware what is an I-Filter, which comes along with the project. Service personal contact - Muthu, P.No - [protected]. Regards, Pradeesh G Was this information helpful? | |||
Apr 14, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Mar 08, 2017 Eureka Forbes Customer Care's response Dear Pradeesh, This is surely displeasing. I've highlighted your concern to my Chennai team and they shall soon look into it to get your issue resolved. Regards, Priya Verified Support Mar 14, 2017 Eureka Forbes Customer Care's response Dear Pradeesh, I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice evening ahead! Regards, Priya | |||
 2 Comments | |||
Comments
Hello Anita,
The customer representative did not give me a customer ID number stating that the server was down. He just informed me that he has taken the complaint and that someone will call me. However please have your representative to contact me on [protected]. I am eagerly waiting for the call.
Thanks in advance.
Satish
The customer representative did not give me a customer ID number stating that the server was down. He just informed me that he has taken the complaint and that someone will call me. However please have your representative to contact me on [protected]. I am eagerly waiting for the call.
Thanks in advance.
Satish
Eureka Forbes Customer Care's response, Mar 15, 2017
Verified Support
Dear Satish,
I've made a note of your contact details and forwarded the same to my team at Coimbatore. Be assured they will surely connect with you to assist you further.
Regards,
Anita
I've made a note of your contact details and forwarded the same to my team at Coimbatore. Be assured they will surely connect with you to assist you further.
Regards,
Anita
Eureka Forbes Customer Care's response, Mar 20, 2017
Verified Support
Dear Satish,
I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!
Regards,
Anita
I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!
Regards,
Anita
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I am dejected to hear this. Please share your registered contact no./customer ID and I'll have my service team look into it at the earliest.
Regards,
Anita