Eureka Forbes — Complaint about faulty machine and service

Address:

Suryavanshi nagar,kharjai naka, bhadgaon road ,chalisgaon ,dist.jalgaon

Hello, myself ; Avinash Chandile . 7 months ago in december 2020 i bought a product from chaitanya enterprises, chalisgaon .The details of the product are :
Name- AG REVIVA UV NXT
Product code: GWPDRVUVE20000
The technician came to install the machine and for almost 1 month it was working smooth . Then suddenly one day the machine stopped working and we were in trouble .Then we called the techincian who earlier came to install the machine, and he fixed the problem .But then again after 1 month the machine again stopped working and this time when I called to the chaitanya enterprises owner, I was told that they have closed their dealership with eureka Forbes, so we contacted customer care and then we registered a complaint there .After almost 15 days we got a call from eureka Forbes dhule and soon there technician came to house, for investigating the problem, but the technician told us that this would cost us rs. 2100 as the filters are defective, and the most ridiculous thing was that, there was no any warranty about that filters . And without giving any further information he left without solving the problem.
After all this my family and I are totally upset about the way this people and you are handling the problem.
I request you to take ACTION WITH IN 2 DAYS else I will contact consumer protection agency .Plz be serious about this else you be ready to face the problems.