[Resolved] Eureka Forbes — Complaint about improper functioning of aquaguard (Classic +).

Gajanan U Patre

from Mumbai, Maharashtra

Address:	Nashik, Maharashtra, 422009
Website:	www.eurekaforbes.com

Respected sir/mam,
As per official bill, we purchased an aqua guard (Classic +) from eureka forbes on 27/09/2016, but it failed in functioning properly after first servicing. Now the water which it is giving is in very bad condition. Not only mud and dust particles are seen in a heavy quantity in the water but also odour of the water recieved is a terrible. We made a complaint a four month ago, but we havent recieved any proper feedback on our complaint. Their technicians are just coming and having a look at the product but they have'nt repaired it. Moreover, there staff members, manager, etc. Are arogantly talking with us and misbehaving. Due to this unhealthy drinking water our family is facing severe health problems and getting hospitalised.
Please look in into this matter as earlier as possible.

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Jul 29, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2017

Eureka Forbes Customer Care's response Dear Gajanan,

Please send in your contact number along with your location and I will have my team connect with you to service your product.

Regards,
Anita

Verified Support

Jun 20, 2017

Eureka Forbes Customer Care's response Dear Gajanan,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Anita