| Address: | Nagapattinam, Tamil Nadu |
Greetings to you. My name is Daniel Dhayanithi. I am the Pastor of Beroyah Prayer House (Church), Mayiladuthurai. Recently i have ordered six cc tv cameras from your company. Also i have purchased a vaccum cleaner from your company last December through which i gained whopping trust upon the quality products you offer from your company(Customer ID for Vaccum cleaner : [protected]). But i regret to inform that due to the following reasons i am completely displeased with the quality of products and services your company offers :
1. A representative from your company, Puducherry visited our church on 07.07.2018 and the received the cheque for our order placed. The same cheque was encashed on 11.07.2018. After that representative did not even pick our phone calls for 20 days. Poor response.
2. No proper guidance and information about the installation and wiring set up was given by your representative which to be done in prior for the installation of cameras.
3. A service engineer came from your company who delivered us with two cameras and one hard disk instead of delivering six cameras on 27.07.2018. Partial delivery even after making full payment of the order placed.
4. Service engineer blamed us for the poor direction given by your company representative for wiring set up in our church premises on 04.08.2018. When the customer is unaware of the product knowledge, how come service engineer can blame customers instead of directing us. Representative and service provider did not come together even a single time. Poor response to our phone calls and a very long delay in installation of cc tv cameras.
5. Service engineer told us that what we have purchased is a poor quality camera and we need to buy better quality cameras from your company if we want to avoid blur image and waves in the video figures of the newly installed cameras.
6. If the representative have told us to do cancel this order and place a new order for a better quality cc tv cameras we would have did that. Why didn`t the representative guide us to purchase a better quality cameras of your company when we asked for suggestion? And how come the service engineer can discourage us for the currently purchased quality cc tv cameras from your company.
7.When the service engineer came hear on 04.08.2018, We asked to bring another one camera put a new place;but still we haven`t received any reply.
8. It has been 2 months we paid for our order placed but we did not receive bill and customer id for our order.
Kindly take notice of our regret to inform complaints of services and products rendered by your representative and service engineer on behalf of your company to us as customers, before we proceed for any further legal proceedings.
It is not only that we complain out of infuriate experience but also it is our duty as customers to give you honest feedback.
We are awaiting for your response.
Thank you.
Yours sincerely,
D.Daniel Dhayanithi,
Pastor,
Beroyah Prayer House,
Mayiladuthurai.
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