Eureka Forbes — Complaint not addressed after repeated follow ups due to poorest service offered by franchise at ludhiana

Website:

Eureka Forbes

Dear Sir It was my pleasure when i bought your Green R.O and was very happy to be associated with you .As the time passed the experience of being associated with you gone from bad to worse.But some how again you corrected your self and kicked out the persons or franchise(Franchise Agencies) responsible for dimnishing your image, I again got sigh of releif that atlast organisation woke up from deep sleep.I was happy as u have taken some corrective measures and by the time i am feeling of your image makeover, again i have been proved wrong. Hi This is Jitin Sharma #302-A, Central Town, Near Basant City, Pakhowal Road, Ludhiana.Pin Code 142022.I bought your Green RO few years back and i am also purchasing your Annual Maintainence Contract(AMC) every year or renewing the same as my contract receipt number is 24845657 dated 04-05-15 and my customer code is [protected].I was feeling pitty on your part that being a leader or pioneer in Water purification still you does not care about your end customer. I am using these words because i feel i was the worst sufferer at Eureka Forbes. Sir i bought my AMC from M/S Randhawa, Bhai Himmat Singh Nagar, Ludhiana this year on 4th may.I registered my service request through sms on [protected] on 22-11-15 and from that day to till date it has not been addressed properly till date.Only Eye wash was done. Can i Know from you How to get the service from the said franchise or from you at Eureka Forbes? How should i Know the spare parts are available at your franchise? beacuse we are at mercy of your franchise. What are the system and process your franchise follow while providing service to customer? If you have outsourced you service part to Franchises in Pan India then where is their accountability towards consumer? Is it my responsibilities to call your people at franchise to provide service after lodging the complaint at every alternate day? If so then also i done the same and called your people again and again lodged the complaint on 3-12-15. What would a customer do if your concerned person at franchise not picking the phone or avoiding the complianent customer? As the same thing had happened today I talked to Mr Tejinder in morning and when i called for followup he had not picked the phone([protected]) as tried the number at least five to six times and same was shared to me by Mr Naresh who is attached to farnchise. How you at Head Office(Eureka Forbes) close the customer after recieving the service request through sms. I am waiting for your positive reply as i am deeply heart since the RO was not repaired till date after fifteen days of complaint. Today also the spare part(adaptor) was available at franchise but due to Mr Tejinder at M/S Randhawa it was not replaced. I hope you understand the gravity of situation and take a strict note of it and would not be repeated in future. Regards Jitin Sharma Ludhiana(Punjab) Mobile-[protected] [protected] .