[Resolved] Eureka Forbes — Complaint not resolved (Service request # [protected])

APOORVE GOYAL

from Noida, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 400064
Website:	www.eurekaforbes.com

A complaint raised on 13th October not resolved till 17th Oct late evening despite repeated assurances. Company's call centre executives have no answer, i took number of the area manager who doesnt answer my calls after repeated attempts, i take number of the local service centre from where the technician is supposed to visit but that number again goes back to the customer call centre on IVRS.

I asked Company's customer care executives to transfer the call to your seniors and after 3 attempts, they still cant get me to speak to your seniors because the call disconnects everytime they try and transfer the call. And it seems there is no concept of call-back etc in your whole company,

This is the worst customer service i have ever faced not because it has taken longer than expected to resolve but because nobody in your entire system feels the responsibility of giving an answer or calling back when trying to reach back.

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Jan 5, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Eureka Forbes Customer Care's response Hi Apoorve, I understand your concern and certainly do not expect this to happen to our customers. I have escalated the details of your experience to my team at Malad and they'll get this reviewed as soon as possible.

Regards,
Seema

Verified Support

Nov 02, 2016

Eureka Forbes Customer Care's response Hi Apoorva, I've escalated your concern to my service team at Malad. They'll connect with you to address your issue at the earliest.

Regards,
Seema

Verified Support

Dec 02, 2016

Eureka Forbes Customer Care's response Hi Apoorva, I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Seema

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Comments

sunitatuli

from Delhi, Delhi

I am using Eureka forbes water purifier for the last more than 10 years. However in the recent past I am not getting good response for servicing. I have paid for AMC. Even after giving complaint and explaining defaults, at toll free number, the service engineers has came twice without proper parts and without taking appointment. Sunita Tuli 198 SFS Flats, Phase 4, Ashok Vihar, Delhi-110052 M. No.[protected]