Eureka Forbes — complaint on Executive Mr. Manoj Kumar | |||
We purchased Dr. Aquaguard RO 2 months back. The Executive who contacted us was Mr Manoj Kumar, Ambattur, Chennai Branch. His mobile no. [protected] During the purchase, he promised us to give Rs.1000 discount + cover + stand for free of cost. when his manager came to our residence for collection, they were asked us to pay the full amount of Rs. 15500 (without discount). When I asked the executive, he said, he will return Rs. 1000 by cash in a couple of days! In the bill the discount details cannot be mentioned and he further requested that this discount shouldn't be informed to his office. Whereas, till this date, he haven't yet returned the cash and we are calling him everyday, he is giving us different reasons. One of my friend contacted the executive and he is telling the same dialogues to them also & he is cheating the customers We need our money back. Bcoz of this kind of executives, the brand name is getting spoiled. Eureka forbes has valuable customers and Bcoz o[censored]r brand many people are willing to buy ur products. I got a bad opinion Bcoz of this kind of employees, hence, I will never recommend ur product to anyone. we planned to buy vacuum cleaner, but now I dropped my plan in buying this product from eureka forbes I request you to kindly look into this issue and take necessary action against the executive Thanks & Regards Kavitha [protected] Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
With reference to the above complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action
But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz o[censored]s the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without knowing this simple thing how can he be a branch manager?
Once he came to our home for payment collection, he came directly and said we are from eureka forbes am the branch manager, pls make the payment for the product. We asked them, how to believe u are from eureka forbes, do u have ur visiting care or any id card for verification. Even after asking thrice, he was nt ready to give us his visiting card nor id card and informing us that he doesn't have his visiting card with him. How to believe him that he's from eureka forbes? So we refused to make the payment.
I can't understand y eureka forbes are recruiting such kind of persons. He was so arrogant. He was insulting us a lot for this discount. No one got such type of discount, only u got it. Will I build a bungalow with this Rs.1000 discount? The branch manager was threatening us to give a written letter stating that we got the discount, bcoz of his compulsion we wrote a letter and gave it. This s not the way to treat a customer. We need a apology letter from the Branch manager, Mr. Sathish Kumar, Ambattur, Chennai Branch
But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz o[censored]s the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without knowing this simple thing how can he be a branch manager?
Once he came to our home for payment collection, he came directly and said we are from eureka forbes am the branch manager, pls make the payment for the product. We asked them, how to believe u are from eureka forbes, do u have ur visiting care or any id card for verification. Even after asking thrice, he was nt ready to give us his visiting card nor id card and informing us that he doesn't have his visiting card with him. How to believe him that he's from eureka forbes? So we refused to make the payment.
I can't understand y eureka forbes are recruiting such kind of persons. He was so arrogant. He was insulting us a lot for this discount. No one got such type of discount, only u got it. Will I build a bungalow with this Rs.1000 discount? The branch manager was threatening us to give a written letter stating that we got the discount, bcoz of his compulsion we wrote a letter and gave it. This s not the way to treat a customer. We need a apology letter from the Branch manager, Mr. Sathish Kumar, Ambattur, Chennai Branch
Hi Kavitha,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
For ur kind information that the issue has not been resolved yet. I have mentioned clearly that the branch manager threatened us to give us the letter. We need an apology letter from Sathish, branch manager. How come your team would have given a wrong information?
Few days back too, Mr. Sunil, franchise was refused to service our machine, he was forcing us to buy a cylinder which cost for Rs.1000. He told us that only if we buy the cylinder, the technical person will service our machine. More than 10 days none o[censored]r service team came to check the machine. Mr, pothiraj too involved in this issue. Finally we paid 700 for cylinder. Do eureka forbes cheat customers like this?
Note to the public: pls don't buy any of the product from eureka forbes they are No.1 cheater. The persons in eureka are so arrogant. Till we buy their product they will give u good care, give false promises. I am the good example, we got cheated by eureka Forbes.
Kavitha
[protected]
Few days back too, Mr. Sunil, franchise was refused to service our machine, he was forcing us to buy a cylinder which cost for Rs.1000. He told us that only if we buy the cylinder, the technical person will service our machine. More than 10 days none o[censored]r service team came to check the machine. Mr, pothiraj too involved in this issue. Finally we paid 700 for cylinder. Do eureka forbes cheat customers like this?
Note to the public: pls don't buy any of the product from eureka forbes they are No.1 cheater. The persons in eureka are so arrogant. Till we buy their product they will give u good care, give false promises. I am the good example, we got cheated by eureka Forbes.
Kavitha
[protected]
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact number; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team