[Resolved] Eureka Forbes — Complaint regarding AMC of new Aquaguard | |||||
Hello, I am writing to you from Salt Lake City, Kolkata. We had purchased a water purifier through one of your sales men Mr. Santanu Sadukhan on 22.07.2015 with an order number[protected] . We had been using various models of Aquaguard ever since I can remember. Before the date of purchase of this particular model we had been using another Aquaguard with AMC taken for three years which would have expired in 2017. So during sale, Mr. Sadukhan said that he would add on the AMC to the new aquaguard along with two years of free AMC for the new one. But after repeated calls, he is yet to give us the letter on AMC. I had complained to your customer care regarding this and the docket number for the same is 95010043. It has been two week since I lodged a complaint and there has been no update about it. Kindly look into the matter and let me know the progress of the resolution. After multiple complaints and follow ups, we are now using unserviced aquaguard. What an excellent customer service to a loyal customer of 30 years!!! I did not ask anything for free, just the service for which I had paid for. Seems like I should take legal action. S Arefin Was this information helpful? | |||||
Dec 16, 2016 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Eureka Forbes Customer Care's response Hi Arefin, Thank you for reaching out to us. My service team Kolkata will look into this matter at the earliest and resolve the same. Regards, Seema Verified Support Nov 15, 2016 Eureka Forbes Customer Care's response Hi Arefin, I understand that your concern has been addressed. Do let me know for any further assistance. Regards, Seema | |||||
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