[Resolved] Eureka Forbes — complaint regarding service provider

Rik1700

from Valsad, Gujarat

Address:

Indore, Madhya Pradesh

Hi, i am a consumer using eureka fobes aquaguard model no. ST2000 from past 20 yrs. Recently my services are renewed for a period of 4 yrs by service partner Om manglam enterprises. This is very embassing that non of the time technicial visit as per norms. Each and every time we use to give a call to visit and check the issue. Presently i am facing issue in part unavailability, which your service provider is not at all concern with.
Moreover, technician is asking to use second hand pipe instead company's genuine product.

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Dec 27, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2017

Eureka Forbes Customer Care's response Dear Customer,

Please share your registered contact number/customer ID here. I'll have my team connect with you at the earliest to address your concern.

Regards,
Anita

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Comments

sburla1

from Chennai, Tamil Nadu

I brought RO+UV just a week back, its works only couple of days.. from past 4 days its not working.. i called service and he came yesterday and he verified the unit but he does not conform what's the mistake.. and i asked him for replace but he said no we will conform tomorrow.. now i am calling no response.

Eureka Forbes Customer Care's response, Nov 29, 2017

Verified Support

Dear Customer,

Please share your customer ID or registered contact number here. My service team will get back to you at the earliest for further assistance.

Regards,
Anita

sburla1

from Chennai, Tamil Nadu

I have multiple complaints

[protected]
[protected]
[protected]

For all three no one visited my place and these request closed with out resolution

My contact details: [protected]