Eureka Forbes — Complaint Regarding Vacuum Cleaner Purchase and return

I purchased a vacuum cleaner on (purchase date), based on false information provided during the transaction. Despite requesting a return a month ago, there has been no response or attempt for pickup.

Numerous calls to the company’s customer care have yielded only extended return dates. Now, after the return deadline has passed, I am being informed that only service can be provided, with no option for return.

This situation is highly inconvenient, and I insist on a prompt resolution to either facilitate the return or provide a suitable alternative.